module 10 unit 1

agents - are not allowed to transfer if the technician is in the home of the mbr. (Associates may not perform a transfer vendor in the following situations)

• One-time courtesy transfer.
• Transfers from Preferred (AAA) to Non-Preferred (CCC,ZZZ,DDD) unless otherwise documented below.
• The refused vendor is the only one available in the area to service the customer.
• Need a new vendor for AHS appliance installation. Contact purchasing if assistance is needed. 3 common reason why the mbr wants to transfer;

• previously documented legal environment
• Original conntractor not servicing within 48 business hour guideline.
• Expedited call that original contractor can't service; follow expedited service dispatch procedure.

(Transfer Vendor With Supervisor Approval)

• If no efforts have been made yet to contact the contractor, you must make an attempt while the member is on the phone and inform them:

• Mr./Ms. ____. I left a message for the contractor to give you or AHS a call. If you haven't heard from us or the contractor within 24 business hours, please give us a call back so we an escalate this to the appropriate department.

dispatch number 0f ghie; 452235387 Called Technician TT Bob (owner) w/ MS Appliance md me awt that the next available appt wld be next Tuesday. advised that I will xfer this to a new vendor. Owner ok.

Customer Called In Mbr David Helm (BUYER) called to req new vendor as the assigned cant render serv up utnil next Tuesday. Advised mbr that I will verify the status. Mbr ok.