Leaving a Voicemail

When to Leave a Voicemail: Customer doesn’t answer a callback or follow-up call. You need additional information or verification. Providing updates about an order, service, or delivery.

Important: When making an outbound call in Dynamics, make sure you are selecting the correct outbound queue and stating the correct brand name (for example, Shari’s Berries, FruitBouquets.com, Cheryl’s Cookies, etc.) in your voicemail

When leaving a voicemail message for the customer, use the following greeting:​ “Good morning/afternoon/evening, my name is (insert your name) calling from 1-800-Flowers.com. This is a message for (insert customer’s name).”​

When leaving a voicemail for the customer, use the following scripting:​ “We would like to speak to you regarding your order. Please reference (state order number) Please call us back at 1-866-521-8030. We are open 24 hours and any one of our specialists will be able to assist you. Again, our number is 1-866-521-8030, thank you and have a great day.”

Remember to leave detailed order notes and leave the CSI open while we wait for a customer callback.​