Data Protection Act (DPA)
CALL FLOW
1. Account holder - the owner of the account.

2. Third party - knows the name of the account holder but does not match the account.

3. Power of Attorney - Third party with power of attorney.

Full name-

Memorable word- 3 random characters

PST DAY 7 

-02

-Objection Handling

-Billing 1

VMO2 Consumer Product: Volt Packages
Benefits:

1.Free upgrades boost your Virgin Media broadband speed to the next available level (up to 1Gbps)

2. not only the VM speed that will be boosted also their data allowance. boost up twice. 

3. 1 Wi-Fi pod usually cost £8.00, if the customer has volt the Wi-Fi pods are free (up to 3 Wi-fi pods) *kick back with at least 30Gbps in every room, or £100 back.

4. free international calls, worldwide. You've got freedom to call. 

5.if they get 02 sim, you can get Disney+, Amazon standard, Amazon prime, Amazon music, Unlimited, Audible, McAfee, Mobile Security Plus or Cafeyn for up to six months, at no extra cost 
M= no sim

V= with O2 sim 

STANDARD VIRGIN MEDIA PACKAGES

Solus Broadband M125

M125 Broadband & Telephone

= 5GB Data -V250, 10gb, up to 3 Wi-fi pods, O2 travel inclusive zones, 36 months extra 



TV, M250 Broadband, & Telephony 

= 15gb data - V350, up to 3 Wi-fi pods, O2 travel inclusive zones, 36 months extra 



Max Vault*** M500 BB

=250gb data - VGib 1 Unlimited data, O2 travel inclusive zones, 36 months extra 



Volt
RECONCILATION Volt Consumer



 MA screen, find VMO2 

select (1), type it on the Value the O2 number sim 

f9 so the value will show
Objection Handling
1.X

2.Objection Handling 

A. Listen

B. Acknowledge

C. FAB's

3. X

4. Re-bundle- T2
BILLING 

First bill is generated approximately 15 days after the installation 

received 15 days later (by post) or within 24 hours via E-mail


Second bill is generated approximately 1 month after the previous bill

received 15 days (by post) or within 24 hours via E-mail



FIRST BILLING CYCLE= 30 days

install date: 5th July 2026 

first bill: 05/07/26 -> 04/09/26

generate: 20/07/26

second bill: 05/09/26 -> 04/10/26

generate: 20/08/26 





install date: 31st January 2027 



first bill: 31/01/27 -> 30/03/27

first bill generated: 15/02/27

second bill: 31/03/27 -> 30/04/27

second bill generated: 15/03/27



PRO-RATE / PART MONTH CHARGES  



bill generated approximately 28th of July (TV packages 18.08.12 - 17.09.12)

customer adds TNT sports (25th of august) 

next bill is generated approximately 28th of August 



25th August 



28th of June = 18th July -> 17th August = £40

28th of July = 18th August -> 17th September



blue bill not due yet
red bill