INITIAL INVESTIGATION 
DISPUTE ID: 
DND: 
Intake type:  
REG E: 
OLD/NEW:

Card ID number: 4232231165990311 PRN: 169144838987, Chime 3

Last 4 disputed card: 
Merchant Credit: 
Claim cancellation: 
Card replaced: 
PC Due/Issued : 
Card Status: not stated
 Pin Status: 
Transaction type: Moto blank Entry Mode 5 Moto blank Entry Mode 5 card present no CB rights Moto 7 Entry Mode 10 card absent with CB rights Moto 7 Entry Mode 10 card absent with CB rights Moto blank Entry Mode 5 card present no CB rights

denial

write off

Dispute ID:****. DND: ****. CH is disputing 5 UT from multiple merchants amounting to ****. No merchant credit. No claim cancellation. Reg E claim. * Investigation* As per Penny, card status is not specified. CH has previous transactions from the same merchant. Balance exhausted after the authorization of the last disputed transaction. Member has previous transaction on 2022/03/18 amounting to $4.99 with the same disputed merchant where it has entry mode 10, credential on file and no response code 85 was captured prior the authorization of the disputed transaction. Previous rep has sent additional info letter. Case ongoing.