POLEXC Request: 
Customer name: 
Mobile number: 
BAN: 
Chat ID: 
Is the hold within policy? (Yes or NO) -- 
# of Days Past Due: 
Past Due Amount: 
Last Payment Made:
Until when is the hold:
hold amount: 
Reason for hold:


Thank you for patiently waiting, Keniqua. I'm glad I was able to check options here on my end. Since you are one of our valuable customer , We can restore your account for 5 days to secure your service. Since you mentioned that you can pay on Monday evening or Tuesday morning, after the payment was settled you can set up a Payment Arrangement. And also just to set proper expectation there will be a $20 restore fee since your account is suspension.