call flow quality issue

thank you for calling 1800 flowers.com how can i assist you today?

Iam really sorry that the plant we delivered to your best firend arrive in the condition it shouldt have.May i have your order number or phone number used to place the order number

to make sure i got it correctly the order number is ... Is that correct?

ok.pls allow me a moment to retrieve your order information

Thank you for your patience.i was able to pull up the order and may i have your name and the delivery date of your gift thank you for verifying everything sam would you mind if i place this call on hold for a minute or two while i review your order thank you and pls stay on the line

thank you for your patience .Since the recipient received the plant n not a good condition heres what im going to do.I will process a replacement for you and also send you a $15 savings pass that you may use on your next purchase I understand that the redelivery will not work this time.Since the plant arrived dead i will issue you a refund of the total of your order and send you a $15 Savings pass? would that be alright with you? pls give me a moment to process the refund and the savings pass

Sam the savings pass will be emailed to...

i have processed a refund amounting to..and it will post to your original form of payment depending on your financial institution i have also issued a 15$ savings pass that you will recieve via email within a week.Again im sorry for the inconvenience

youre welcome sam and since we were not able to meet your expectations would you like us to call the recipient to apologize for what happened? ok thank you for calling 1800@flowers.com have a great day and a happy holidays