Applying offer codes

APPLYING OFFER CODES ACKNOWLEDGEMENT/ EMPHATHY I am sorry if you are having trouble redeeming the offer; it's been super popular today. I'll be happy to help you get that deal! Thank you for bringing this to our attention. I am sorry if you are having an issue with the offer deal. Let me take care of your concern today. VERIFICATION NO DETAILS In order for me to address your concern properly, may I have the full name, email address and shipping address on your order? AUTHENTICATED In order for me to address your concern properly, may I know who I am speaking with? NOT AUTHENTICATED In order for me to address your concern properly, may I please verify the full name of the person the order is being shipped to and the shipping address on the order? Thank you for providing the information! Who the pleasure am I speaking with? ORDER NUMBER NOT PROVIDED X, would it be okay if I asked for your order number? Please PROBING QUESTIONS What is the offer code you are redeeming today? When you enter the offer code online, do you see an error message? May I know the error message you received? What form of payment are you using today? Do you have any clearance items in your shopping bag? HOLD 1 Thank you, X. Do you mind holding 1-2 minutes while I check the details of your offer code? Please RESOLUTION Thank you for patiently waiting, X. To redeem the offer, you will need to RESOLUTION OFFER CODE IS PROVIDED & CX IS QUALIFIED FOR THE OFFER with ORDER Thank you, X. Please give me 1-2 minutes to processed your request. CX PLACE ORDER X, kindly proceed placing your order and apply the offer code. If the offer code does not work, please provide me your order number so I can apply the offer code on my end. PROCESS ALLOCATED I have successfully applied the X to your order, resulting in a fantastic X discount! Keep an eye out for an email confirmation within an hour. Your package is expected to be delivered in no later than X, under reference X. Your new total order amount is $ insert compliment & recommendation here CLOSING CLOSING (QUESTIONS) Thank you so much, X! Is there anything else that I can help you with today? You're welcome, X! Is there anything else that I can help you with today? CLOSING (PROCESSED) Thank you so much for choosing Victoria's Secret and for being our loyal customer, X. I appreciate you for allowing me to assist you with applying your offer code. And I hope you enjoy the rest of your day! CLOSING (GENERAL) Thank you for choosing Victoria's Secret and for giving us the opportunity to serve you, X. We will continue to work hard to improve our processes and provide you with the exceptional service you deserve.