AER

I've encountered customers who have been in your situation and what I did to successfully help them was...

I would feel the same in your situation but don't worry, I'll help you to sort this out...

Your situation makes sense. Rest assured that I'm here to take care of this for you...

I understand that's really frustrating, let's see what I can do to help...

I appreciate you bringing this to our attention, let me help with your fees...

Your satisfaction is our number one priority, I will work with you to resolve this concern...

I can imagine how upsetting that is. I will make sure to put this into action for you as soon as possible...

I'm terribly sorry that you had to go through this situation. I will help you get this resolve immediately...

I realized how difficult hat must have been for you. Don't worry, you've got the right person on the line to help you...

Your experience is definitely unacceptable. I'll make sure this gets resolved today...

I am sorry to learn of the death of your husband. Please accept my condolences for your loss. We realize this is difficult time, and we want to make the claims process as easy as possible for you..

This is obviously a horrible time for you...

I'm sorry you've has a frustrating time, but I'm glad you chatted so that we can research this and determine what has happened...

I know this has been difficult for you. Rest assured, I'm going to do all I can to resolve this for you...