We understand the importance of staying connected while keeping up with the bill. Let's pop in our resources here and review options for you. While pulling up your account here, may we please know if ever you can process any amount of payment today?
-------------------------
As per checking here, we are one step away in setting up a payment arrangement! We just have to lower down the account past due days from 35 days to less than 30 days by settling the minimum amount of $   . May I please know if you can make it today?

Thankyou for patiently waiting. I do see here that your current arrangement on the account is still active for the second installment dated on August 19th. Just to set your expectation, we can only modify this within 24 hours of creation but nothing to worry as we do have another option here!

We will just need to wait for the system to automatically delete your payment arrangement and so we can set up a new one. Then to make sure that you won't be charged on 19th, we can remove your payment method on the current arrangement. Sounds like a plan?