-I know this is a tough time right now and appreciate you wanting to settle the amount on the date you have mentioned. Right now, our system does require us to settle the $00.00 amount so we can set up a new arrangement.
(Select some other options below and attach them here.)
 
-Or not to pry, may I know our challenges in keeping up with the payment? I will look for options in giving you a long term resolution so you'd be able to enjoy your services moving forward without any worries for interruption.
 
-The most important thing is that we have a resolution that works for both today and the long term for you. For us to set new Payment arrangement the system requires the account to settle at least the minimum payment of $00.00
 
-I understand that having service is important and I want to do everything I can to help. If you can get $XX paid, the system will give us an option to set up a payment arrangement and restore the service,
if you do not mind me asking when can you settle the minimum amount of $00.00?

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Spiel That you can Attach for Customer cannot pay: (Asking for additional PA)
 
Account on family plan:
-I can see here that the account is currently on a family plan. Is there any option for the other account members to settle the current required past-due balance so we can set up a new arrangement?
 
IF YES, PROCEED IN PROCESSING THE PAYMENT or IF NO: (Ladex suspension only)

-I absolutely understand the situation. I took the liberty of checking the account and if ever we may fail paying the account right now, your outgoing services and data will be impacted but the Incoming calls, text will still be intact. At this moment, it would be best to connect to a Wi-Fi either at home or if you can connect to a public Wi-Fi to use data.
You can also use some third-party applications like Messenger, WhatsApp, or Hangouts to send a message since those applications can be used via Wi-Fi. Then, once you have enough funds to take care of the account, you can start making the payment. Sounds like a plan?