Dec 08, 2025 · Offline Notepad

Richel.Lesona001 Nikoni12!

571-334-6919 1116452241 // Pamela Seay // T: 5713346919 // issue: cci for delivery status. upon checking, ETA is 12/14. advised cx once DA fully received the item, cx will be notified for the Exact DD and time window. give rxo tel# as well. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208912975 // notated by: JessAnn.Bron035| ----------------------------------------DOCU 1 1116659151 // CANDE CHENG // T: 6467527761 // issue: cci for rescheduled delivery date. cx wanted to have sooner. inform cx we cannot change it on sooner date rather a later date instead, pushback 2 weeks only. cx will call back if she wanted to cancel this purchased. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208904020 notated by: JessAnn.Bron035| -----------------------------------------DOCU 2 +1 760-971-9999 1116531978 // Charlie Holliday // T: 2815737754 // issue: cci dryer is not working fine.

eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - notated by: JessAnn.Bron035| -----------------------------------------3 862-485-2508 3101076404 // Shyam PATEL // T: 8624859911 // issue: cci for delayed delivery status. upon checking, intransit. advised cx once DA fully received the item, cx will be notified for the Exact DD and time window. give lptu tel# as well. customer wanted to be compensated because of delayed delivery. DD is 12/06 however, cx haven't received it yet. try to offer IA 50-100, cx declined. offer IA$ 150, cx accepted. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: --KB174232 -- EC#: 911672 - CNN251208903148 // notated by: JessAnn.Bron035| -----------------------------------------DOCU 4 +1 919-599-6789 3101051352 // Ravi Shankar suryadevara // T: 6787574312 // issue: cci for delayed delivery. inform cx ETA is 12/11. cx was frustrated because date was keep on pushing back. cx had a meeting, cx will call back. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208903620 // notated by: JessAnn.Bron035| ---------------------------------------DOCU 5 NOT PLANNED STATUS

to: heeseup.jung@lxpantos.com cc: rsund012@apc.foundever.com

Subject: Requesting Update for PO# 3101051352 Hi Team,

Hope all is well with you. Can we please have an update on the following order? PO# 3101051352 SO# 1065163173 Model# OLED83C5PUA.AUS W/H Code N9Z Status in GERP is “AWAITING SHIPPING” and Pick Released is Y. Status in TMS is “NOT PLANNED”

Reason: Customer was frustrated because the dates still pushing back. Customer purchased it last Nov. 11, 2025.

Thank You, Jess Ann LG Customer Support -----------------------------------------5 407-637-7602 1116370272 // Grace Kim // T: 4076377602 // issue: cci for delivery status. upon checking, intransit. ETA is 12/10. advised cx once DA fully received the item, cx will be notified for the Exact DD and time window. give rxo tel# as well. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208903898 // notated by: JessAnn.Bron035| -----------------------------------------DOCU 6

Hi! Thank you for reaching out to LG! In regards to your delivery concern, here's the details below:

Delivery Agent/Installer assigned:

RXO contact no.: 833-502-9780 Mon-Sun, 8am - 8pm, CST

You may also track your shipment thru their website: RXO Link: https://track.rxo.com/ just input your order number and telephone number associated w/ your account and click track below -----------------------------------------6

1116617370 // TzuShuo wang // T: 3522137406 // issue: cci for cancelled orders. inform cx it was automatically cancelled due to incorrect price. cx wanted to repurchased, transfer. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208904236 // notated by: JessAnn.Bron035| -----------------------------------------DOCU 7 909-456-9951 3101126030 // Mike Flenniken (husband) // T: 9094569951 // issue: cci for delivery status. inform cx there is a delay. picking status. advised cx once DA fully received the item, cx will be notified for the Exact DD and time window. give lptu tel# as well. customer was frustrated because of the delay. already took day off today, because DD is 12/08. ETA is 12/11. offered IA$ 100, + 1yr EW(2027), cx accepted. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: --KB174232 -- EC#: 911748 - CNN251208904600 // notated by: JessAnn.Bron035| ----------------------------------------DOCU 8 KB174232 // EC#911748 // customer was frustrated because of the delay. already took day off today, because DD is 12/08. ETA is 12/11. offered IA$ 100, + 1yr EW(2027), cx accepted. -----------------------------------------DOCU 8

310-529-3033 1116559119 // Waverley Hsiao // T: 3105293033 // issue: cci for rescheduled delivery. upon checking, intransit. advised cx once DA fully received the item, cx will be notified for the Exact DD and time window. give lptu tel# as well. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208905049 // notated by: JessAnn.Bron035| -----------------------------------------DOCU 9

1116574824 //Tanya Boehmke // 5079230023 // issue: cci for rescheduled delivery date on 12/11. upon checking, inplanning status. advised cx once DA fully received the item, cx will be notified for the Exact DD and time window. give rxo tel# as well. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208905381 // notated by: JessAnn.Bron035| -----------------------------------------DOCU 10

3101066240 // Karcher Goldman // T: 4343401998 // issue: cci for delayed delivery date. BO, ETA is 12/16. advised cx once DA fully received the item, cx will be notified for the Exact DD and time window. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208913176 // notated by: JessAnn.Bron035| -----------------------------------------DOCU 11 800-243-0000 3101083865 // Demetrios Mirissis // T: 6314453349 // issue:

EC#911910 // customer requested to have it replaced because its has slow processor. it took 30seconds for TV to response. cx coordinate this to tech support, but still issue persist. CNN251202793390, create a ticket and inform cx about the process. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - notated by: JessAnn.Bron035|

need to create email for scanback -----------------------------------------12 248-804-0296 3101071241 // Michael Watson // T: 2488040296 // issue: cci for delivery status of his TV. cx asking for time window for delivery scheduled today. give lptu tel# and transfer. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208906528 // notated by: JessAnn.Bron035|

201-366-7510 // LPTU new # -----------------------------------------DOCU 13 1116221964 // Rebecca Githinji // T: 4808232413 // issue: cci for delivery status. fully received last 12/05. give lptu tel# and transfer. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208906736 // notated by: JessAnn.Bron035| -----------------------------------------DOCU 14 314-921-7129 1116658971 // Samuel Morgan // T: 3147127544 // issue: cci to cancel order. her wife screwed up the order, didn't input correct address. inform cx he has 2hours to cancel it on his own. cx was blind and cannot cancel this on his account. cancel it on magento. advised cx will received email confirmation about the cancellation request within 24-48hrs. inform cx it was already cancelled and can purchased it again with the correct address. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208907690 // notated by: JessAnn.Bron035| -----------------------------------------DOCU 15 919285857

lowes // 629-335-5517 - washer dept. ---------------------------------------16

1115175914 //PATTI RICH // T: 4106529545 // issue: cci for refund status. Oct 19, 2025

#REFUND

eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - notated by: JessAnn.Bron035| -----------------------------------------17 615-964-1391 5175184886 3101096258 //Steve Repetti // T: 9548179707 // issue: cci for delivery status. inform cx still intransit. advised cx once DA fully received the item, cx will be notified for the Exact DD and time window. give lptu tel# as well. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208909029 // notated by: JessAnn.Bron035| -----------------------------------------DOCU 18

Hi! Thank you for reaching out to LG! In regards to your delivery concern, here's the details below:

Delivery Agent/Installer assigned: LX PANTOS

contact no.: 844-740-3966 // 201-366-7510 Mon - Fri, 8am - 8pm, EST Sat, 9am - 5:30pm, EST

1116410082 // Robert Estrada // T: 9152619711 // issue: cci for delivery status. inform cx ETA is 12/15. cx asking for installation. inform cx there is no installation included. send invoice via email. cx will look into it, cx hang up. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208909330 // notated by: JessAnn.Bron035| -----------------------------------------DOCU 19 1116667668 // Wesley powell // T: 6787480573 // issue: cci for rescheduled delivery date on 12/13. inform cx to received one time rescheduling via email or have it rescheduled direclty to DA assigned once fully received. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208909536 // notated by: JessAnn.Bron035| -----------------------------------------DOCU 20 1 323-907-7847 1116552861 // Sara Tedla // T: 3239077847 // issue: cci for delivery status. inform cx ETA is 12/15. time window will be provided a day/night before scheduled delivery date. give lptu tel# as well. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208909948 // notated by: JessAnn.Bron035| -----------------------------------------DOCU 21

253-222-3749 1116618609 // Garit Grant // T: 2532223749 // issue: cci for cancelled order.

#MONITOR

eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - notated by: JessAnn.Bron035| -----------------------------------------22 516-469-5446 ------------------------23 847-363-6365 3101122142 // Dadi Ben-Zvi(husband) //T: 8054483716 // issue: cci for rescheduled delivery date 12/12. advised cx once DA fully received the item, cx will be notified for the Exact DD and time window. give lptu tel# as well. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208910754 // notated by: JessAnn.Bron035| -----------------------------------------DOCU 23

1116264057 //Allison Smookler // T: 3039561516 // issue: cci for delivery status. cx asking for time window. give lptu tel#. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208911083 // notated by: JessAnn.Bron035| -----------------------------------------DOCU 24

CHRISTINA WATSON 1116284997 // AJ Watson (husband) // T: 5709292132 // issue: cci for invoice. send an invoice via email. cx is asking for Model# OLED55G5WUA Serial# 510RMMDH3643 of TV. send text message. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208913923 // notated by: JessAnn.Bron035|

-------------------------------------------DOCU 25 Hi! Thank you for reaching out to LG! In regards to your concern, here's the details below:

Model# OLED55G5WUA Serial# 510RMMDH3643 -----------------------------------------25 716-803-3435 3101105492 // Michael N DePasquale // T: 7168033435 // issue: cci for delayed delivery. BO, ETA is 12/30. informed cx once tracking# was created, cx will be notified and able to track the shipment thru DA website, either UPS or Fedex. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208914217 // notated by: JessAnn.Bron035| -----------------------------------------DOCU 26 1115938189 // James Janaszek // issue: cci for refund status. upon checking, dec. it has a scheduled return to lg warehouse.

#REFUND eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - notated by: JessAnn.Bron035| -----------------------------------------27

201-366-7510 1116441594 // MARGARET HARSHBARGER // T: 9193230022 // issue: cci to cancel order because DT didn't deliver it last 12/05. customer was frustrated because of delay. tried to cancel this order. offer IA$ 50, + 1yr EW. cx accepted. cx wanted to be transferred to lptu to rescheduled DD. transfer. #DELAY eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- KB174095-- EC#: 912481 - washer / 912482 - dryer / CNN251208916173 / notated by: JessAnn.Bron035| -----------------------------------------DOCU 28 201-366-7510

SCANBACK AND RETURN TO: customersupport@lxpantos.com CC: jbron035@apc.foundever.com Subject: Scan Back / Batch file added: PO #1116441594 Hi Team, Please added on the batch file . Customer already refused upon delivery and requested for a refund. PO # : 1116441594 SO # : 1065422819 Model # & Serial # : WT8600CB.AEBETUS - 506TWFN7M043, DLEX8600BE.AEBEEUS - 507KWNM2B303 -------------------------------------------28

1116654753 // BENJAMIN Samora // T: 3606306813 // issue: cci for rescheduled delivery date. DD is 12/17. cx will leave it as it is. advised cx once DA fully received the item, cx will be notified for the Exact DD and time window. give lptu tel# as well. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208916694 // notated by: JessAnn.Bron035| -----------------------------------------29

1116356694 //Chris Allen // T: 4802837544 // issue: cci for #DELAY delivery.

#DELAY eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - 912595 - range, 912599 - fridge notated by: JessAnn.Bron035|

EC#912595 // customer was frustrated for the delay because DD is 12/06 but DT didn't deliver. offer IA$ 50, cx accepted.

for range, $50

EC#912599 // customer was frustrated for the delay because DD is 12/06 but DT didn't deliver. offer IA$ 50, cx accepted.

EC#912601 // customer was frustrated for the delay because DD is 12/06 but DT didn't deliver. offer IA$ 25, cx accepted.

eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - notated by: JessAnn.Bron035| -----------------------------------------30 859-818-5088 3101130329 // jason Reynolds // T: 8598185088 // issue: cci for delivery status. cx expecting a delivery today. cx asking for time window. give lptu tel# and transfer. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208917647 // notated by: JessAnn.Bron035| -----------------------------------------DOCU 31

1116619023 // Kim Barry // T: 3603486458 // issue: cci delivery & installation status. ETA is 12/11. advised cx once DA fully received the item, cx will be notified for the Exact DD and time window. give lptu tel# as well. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208918177 // notated by: JessAnn.Bron035| -----------------------------------------DOCU 32 home depot // compatible washer and dryer 1800-810-9338 ----------------------------------------33 1065485917 // 1116534105 // Debra Fafalios // T: 2155983093 // issue: cci for installation. inform cx there is no TV stand set up service included on this purchased. inform cx TV stand service need to add manually upon checkout. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208918795 // notated by: JessAnn.Bron035| -----------------------------------------33 1116669876 // Phanendra Jain // T: 2062941134 // issue: cci for delivery status for her Soundbar. informed cx once tracking# was created, cx will be notified and able to track the shipment thru DA website, either UPS or Fedex. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208919316 notated by: JessAnn.Bron035| -----------------------------------------DOCU 34 330-605-1157 // purchased dept -----------------------------------------35 505-280-0433 3400560794 // 3101124383 // Ashley Gonzales // T: 5056813574 // issue: cci for delivery status. cx asking for time window. give lptu tel# and transfer. eoc -- FOLLOW-UP NEEDED: N/A --FOLLOW-UP WITH: -- EC#: - CNN251208919721 // notated by: JessAnn.Bron035| -----------------------------------------36

1116603555 // Bill Miles // T: 9049930090 // issue: cci for