Hello from Amazon Selling Partner Support,

Thank you for reaching out to us regarding your concern. I hope you are doing well, my name is Mary Jane and I will be assisting you today. We understand your frustration for the ---- and you want to be ----. We know how important this matter to you and your business, kindly be assured that we have thoroughly checked and reviewed what happened to make sure that your concerns will be addressed urgently and accordingly.

**Hello from Amazon Selling Partner Support,

I hope you are doing well, my name is Mary Jane and I am glad to accommodate you today. Thank you for taking the time to contact us regarding the issue you encountered on ASIN: XXXXX. Apologies for the frustration and inconvenience this issue has caused, as we know how important this to you and your business. Rest assured we have maximized our resources to have you assisted accordingly.