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GLOBAL E
I am sorry I am not able to resolve your concern through live chat. Please contact Customer Care by emailing us using this link: https://bit.ly/3LQEETj I can assure you that they will provide the best solution possible for you.
If you have any other concern about your order, kindly contact us using the link I sent to you, as we have limited access here on our end. We really appreciate your deep understanding in this matter, XXXX!
ESHOPWORLD
I sincerely understand the urgency of your concern and we are with you on this. For international order, we have a specific billing and shipping partner that handles orders outside of the US which is the ESHOP World. You may reach out to the ESHOP World at (937) 438-4218 or email at VS_Support@eshopworld.com.
ESHOPWORLD USING US WEBSITE Here is a link to our homepage to begin shopping. https://www.victoriassecret.com/ if you are shipping outside the US you will need to change the flag on the top left from USA to the country you are shipping to. Then we can show you all items that can be shipped to your address and the current pricing. Some restrictions may apply. Due to International shipping regulations, not all beauty products can be shipped to all countries. If you do not see the product you are shopping for on the website, once you change the flag, it would not be available to ship to you.
ESHOPWORLD REFUND
(Customer's name), I’m so sorry that your order didn’t arrive. I can fix this immediately. I can process a refund for the full amount of your order, (insert amount in customer's currency). You’ll receive an email confirmation for this refund within 1 hour and the funds will be back to your account within 3-5 business days. The confirmation number for the refund is XX. If you wish to place a new order, we are happy to honor a free shipping refund on it for you.
Delete acc. "If you want to create a new account with the email address on this deleted account, please wait 12 hours before registering with the same email.
It may take longer for your order history to link to a new account."