good chat

N/A, 23 Feb. 2025 , 10:40am Coverage. Speed. Reliability. Welcome to T-Mobile where you can have it all on America's largest 5G network. How can we help you today? [Sent]

Visitor, 23 Feb. 2025 , 10:40am Adding a line

T-Mobile, 23 Feb. 2025 , 10:40am Hi there! You’re now chatting with T-Mobile’s Virtual Assistant on a transcribed line. Learn more at https://t-mo.co/privacy. [Read]

T-Mobile, 23 Feb. 2025 , 10:40am [Rich Content] [Read]

Visitor, 23 Feb. 2025 , 10:41am Yes, I am a customer!

T-Mobile, 23 Feb. 2025 , 10:41am Let's talk shop! Want to add a line and need a device? View pricing and purchase a device by tapping the link below, or tap Bring Your Own Device if you just want to add a line. [Read]

Visitor, 23 Feb. 2025 , 10:41am Chat with Live Support

T-Mobile, 23 Feb. 2025 , 10:41am [Rich Content] [Read]

T-Mobile, 23 Feb. 2025 , 10:49am [Rich Content] [Read]

T-Mobile, 23 Feb. 2025 , 10:49am Thanks! A live representative will be with you shortly. [Read]

Visitor, 23 Feb. 2025 , 10:49am okay

Info [Automated], 23 Feb. 2025 , 10:49am Wait times are longer than normal, a representative will be assigned as soon as they are available. [Read]

Ericajoy, 23 Feb. 2025 , 10:52am Hello, Elizabeth. I’m Erica, and I'll be assisting you today. It looks like you have some questions about adding a line. I can help with that. [Read]

Visitor, 23 Feb. 2025 , 10:52am Hello

Ericajoy, 23 Feb. 2025 , 10:52am Just to make sure, will this be a voice line? [Read]

Visitor, 23 Feb. 2025 , 10:52am Correct, two voice lines

Visitor, 23 Feb. 2025 , 10:52am We are trying to figure out the exact cost to do so.

Visitor, 23 Feb. 2025 , 10:53am To get started what fees would be due. Looking at bring own devices over vs the deal on the iPhone 14s

Ericajoy, 23 Feb. 2025 , 10:55am Sure thing! Let me pull up the account first to check your details. [Read]

Visitor, 23 Feb. 2025 , 10:55am okay thanks

Ericajoy, 23 Feb. 2025 , 10:56am You're welcome! There is 2 voice lines on the account as of now. Are we going to add another line? [Read]

Visitor, 23 Feb. 2025 , 10:56am add two lines

Ericajoy, 23 Feb. 2025 , 10:57am Got it! So we will add 2 more voice lines, correct? [Read]

Visitor, 23 Feb. 2025 , 10:57am Yes

Ericajoy, 23 Feb. 2025 , 11:00am Okie dokie. For 4 lines with the Magenta MAX 55+ plan, it will be a total of $180 with autopay. [Read]

Ericajoy, 23 Feb. 2025 , 11:01am May I know if you will purchase a device for each new line? [Read]

Visitor, 23 Feb. 2025 , 11:01am But what is the cost to get the lines added? Activation fees, taxes, etc

Visitor, 23 Feb. 2025 , 11:01am First month's payment or a pro-rated amount?

Ericajoy, 23 Feb. 2025 , 11:02am There will be $10 activation fee for each line. [Read]

Visitor, 23 Feb. 2025 , 11:02am I need to know the exact cost to the day I add the lines

Ericajoy, 23 Feb. 2025 , 11:03am Yup! The upfront charges will only be $10 for each line activation. Once the lines are added, updates on the bill will reflect on the next bill. May I know if you have further questions or clarifications on this? [Read]

Visitor, 23 Feb. 2025 , 11:05am If we added say tomorrow would the next bill be like 1 1/2 months due for those lines?

Ericajoy, 23 Feb. 2025 , 11:07am The close date of your bill cycle is every 23rd, any changes made before this date will reflect on the next bill. [Read]

Visitor, 23 Feb. 2025 , 11:07am Oh so we have this well timed then it seems

Ericajoy, 23 Feb. 2025 , 11:09am Yup! And also, the bill due date is every 16th of the month. Since you are on autopay, it deducts 2 days in advance from your due date. [Read]

Visitor, 23 Feb. 2025 , 11:09am Another couple questions as well.

Ericajoy, 23 Feb. 2025 , 11:10am Sure thing! Let me know about it. [Read]

Visitor, 23 Feb. 2025 , 11:10am So, if we decided to do the deal on the iPhone 14s (the free deal with 24 bill credits) for each line instead of bringing own devices, what additional costs would there be on day of adding the lines?

Visitor, 23 Feb. 2025 , 11:11am And how does it work to do this switch online, like would I go to the local store same day to get new phones?

Ericajoy, 23 Feb. 2025 , 11:13am I appreciate you asking. Let me answer it one by one. [Read]

Visitor, 23 Feb. 2025 , 11:13am Thank you for your help this evening, take your time

Ericajoy, 23 Feb. 2025 , 11:14am iPhone 14 deal with promotional credits, the requirements are: trade in device and eligible rate plan. I can check any ongoing promotions that you can take advantage of! Shall we? [Read]

Visitor, 23 Feb. 2025 , 11:15am I was told there was a deal without trade in as well

Visitor, 23 Feb. 2025 , 11:15am for up to $630, to get the 14

Ericajoy, 23 Feb. 2025 , 11:19am Oh. Thanks for sharing that with me. [Read]

Ericajoy, 23 Feb. 2025 , 11:19am There is a promotion of $630 credits without trade in? [Read]

Visitor, 23 Feb. 2025 , 11:20am That is what I was told previously

Visitor, 23 Feb. 2025 , 11:20am They need to keep their old devices so are only interesting in an upgrade if there is a promotion which makes the 14 virtually free with credits

Ericajoy, 23 Feb. 2025 , 11:22am May I know if it was shared to you here on chat or over the phone? [Read]

Visitor, 23 Feb. 2025 , 11:22am I believe it was over a chat, maybe early in the week

Visitor, 23 Feb. 2025 , 11:23am Yes, I found the transcript with rep Ron on Feb 8th

Visitor, 23 Feb. 2025 , 11:24am Roncarlo it shows

Ericajoy, 23 Feb. 2025 , 11:24am Thanks for checking! Do you happen to have a promo code or any reference so I can check it here also? [Read]

Visitor, 23 Feb. 2025 , 11:24am No code provided. Let me check

Visitor, 23 Feb. 2025 , 11:26am [Image] this was from a chat on my phone

Visitor, 23 Feb. 2025 , 11:26am I am on a computer today

Ericajoy, 23 Feb. 2025 , 11:28am Thanks! Let me check that. [Read]

Visitor, 23 Feb. 2025 , 11:29am [Image]

Visitor, 23 Feb. 2025 , 11:29am Thanks, here is the rest

Ericajoy, 23 Feb. 2025 , 11:33am Found it! [Read]

Visitor, 23 Feb. 2025 , 11:33am I thought I saw it today too

Visitor, 23 Feb. 2025 , 11:33am Oh good!

Visitor, 23 Feb. 2025 , 11:34am So brings me back to the question. If we decided to do the deal on the iPhone 14s for each line instead of bringing own devices, what additional costs would there be on day of adding the lines?

Ericajoy, 23 Feb. 2025 , 11:34am For reference, here is the Promo code / Promo ID: R024 / OR23586. This is for the Apple: $630 off with New Voice Line promotion. [Read]

Visitor, 23 Feb. 2025 , 11:34am Thanks for that!!

Ericajoy, 23 Feb. 2025 , 11:35am Upfront charges may include $35 for the device connection charges and taxes as well. I am unable to know how much for the taxes because it is generated upon order transaction. [Read]

Visitor, 23 Feb. 2025 , 11:36am Is the $35 in lieu of the $10 or in addition to?

Ericajoy, 23 Feb. 2025 , 11:38am That's a good question! Let me confirm the details here first. [Read]

Visitor, 23 Feb. 2025 , 11:38am thanks!

Ericajoy, 23 Feb. 2025 , 11:43am You're welcome! [Read]

Ericajoy, 23 Feb. 2025 , 11:45am Upon checking here it will be $10 for the line activation. Just to make sure, we can do a mock order to check the charges. Shall we proceed with that? [Read]

Visitor, 23 Feb. 2025 , 11:46am So we think its both fees?

Ericajoy, 23 Feb. 2025 , 11:46am Just the $10 for each lines. [Read]

Visitor, 23 Feb. 2025 , 11:47am Not $35 for new devices as well?

Ericajoy, 23 Feb. 2025 , 11:50am Yup! [Read]

Visitor, 23 Feb. 2025 , 11:50am Also, would online costs be similar to in store costs? If you know.

Ericajoy, 23 Feb. 2025 , 11:51am I have tried to check and the estimated upfront charges are $51.97. May I know if we will proceed today? [Read]

Visitor, 23 Feb. 2025 , 11:51am Okay, is that with the taxes?

Visitor, 23 Feb. 2025 , 11:51am And is that both lines/new devices?

Ericajoy, 23 Feb. 2025 , 11:54am Online and store costs might vary a little because of the promotions/discounts available on our end. [Read]

Ericajoy, 23 Feb. 2025 , 11:55am I am unable to verify the exact amount as it will reflect on the past part of the order transaction after putting the payment details. [Read]

Visitor, 23 Feb. 2025 , 11:55am Gotcha.

Visitor, 23 Feb. 2025 , 11:55am Okay last question.

Visitor, 23 Feb. 2025 , 11:56am When we proceed with this, how would they get the new phones if done online? Like shipped or pickup in local store.

Ericajoy, 23 Feb. 2025 , 11:58am Thanks for asking! Here online, the option is to ship it to your address. [Read]

Visitor, 23 Feb. 2025 , 11:59am Understand. Sorry few follow up questions. How long does that usually take to arrive? I guess they set up the phones once they arrive? Will their old devices still work because they want to keep their phone numbers?

Visitor, 23 Feb. 2025 , 12:00pm Can it ship to a different address than my own as well?

Ericajoy, 23 Feb. 2025 , 12:01pm No worries! I'm happy to assist you with your questions. [Read]

Ericajoy, 23 Feb. 2025 , 12:02pm Shipping may take up to 2-3 business days and since you will have new lines, you can keep the existing once so that your current devices has services. And yes, you may ship it to a different home address. Was I able to provide the information you need? [Read]

Visitor, 23 Feb. 2025 , 12:03pm Perfect thank you.

Visitor, 23 Feb. 2025 , 12:03pm I will discuss this all with them and hopefully get this done tomorrow when they are available.

Ericajoy, 23 Feb. 2025 , 12:03pm You're welcome! I hope I was able to answer the questions you have in mind. To make sure that we get everything covered, is there anything else that I can help you with? [Read]

Visitor, 23 Feb. 2025 , 12:04pm That is all tonight, thank you so much!

Ericajoy, 23 Feb. 2025 , 12:05pm Alrighty! Happy to assist you here, Elizabeth. Thanks for your cooperation as we check the details regarding adding a lin. [Read]

Visitor, 23 Feb. 2025 , 12:06pm Thanks for your help!

Ericajoy, 23 Feb. 2025 , 12:06pm All for you! By the way, I noticed that your other lines are still using the old app or hasn't installed the new app yet. We recommend to install the new T-Life app using this link:

https://www.t-mobile.com/support/plans-features/t-life [Read]

Visitor, 23 Feb. 2025 , 12:07pm Will do, thanks!

Ericajoy, 23 Feb. 2025 , 12:07pm I wish you would appreciate our genuine efforts to help you and you would remember me and T-Mobile for this sweet experience.

Once again, this is Erica from T-Mobile. Thank you so much for being so nice. Have a great rest of your day! [Read]

Visitor, 23 Feb. 2025 , 12:08pm I hope there is a survey somewhere for your amazing help!

Ericajoy, 23 Feb. 2025 , 12:09pm It is sent randomly but we do appreciate a good feedback! Thanks for your time. I'll let you go on your day now. Bye! [Read]

Visitor, 23 Feb. 2025 , 12:09pm Thanks!