D5

August 9 Day 5

Direct Customers Who are they? Booked via getaroom.com or calling in to GAR Booked through an affiliate website How are they charged? The point of sale Prepaid reservation Who owns the relationship? WE do - Getaroom Customer Service

What are the benefits of being an affiliate partner? Why are affiliates important to PPS/GAR?

MONEY TREE: follow the money

Customer>Affiliates>PPS>Suppliers>Hotel

MOR and Non MOR Affiliates https://pps.myabsorb.com/files/2b0f02cf-a3d5-4168-83e2-67f278c3284c/Public/Resources/identifying_mor_affiliates_in_the_supply_chain_details%20012423.pdf

MOR (Merchant of Record) • Who are they? • An affiliate that charges the customer directly, and prefers to own the relationship with the customer. https://pps.myabsorb.com/files/2b0f02cf-a3d5-4168-83e2-67f278c3284c/Public/Resources/MOR%20Affiliates%20120622.pdf NON-MOR (Merchant of Record) • Who are they? • An affiliate that allows PPS/ GAR to charge the customer directly, but prefers to own the relationship with the customer. https://pps.myabsorb.com/files/2b0f02cf-a3d5-4168-83e2-67f278c3284c/Public/Resources/NON%20-%20MOR%20AFFILIATE%20081023%20v3.pdf

How does a MOR affiliate partner pay for a reservation booked with PPS? Direct Bill

Direct bill invoice- A company invoices another company either monthly or bi-monthly for the amount due. Similar how electricity companies send you a bill for the amount due based off of previous months usage. Single Use Credit Card (SUCC) A unique credit card given at the time of booking that is transmitted directly into PPS system along with the customer name and reservation details. Since PPS owns the relationship with the MOR Affiliate the payment method is visible to PPS.

Service Level Agreement (SLA) you could see it in agent dashboard in right corner

estimated time a time period given

MOR when in email is like customersupport@, Noreply@then the affiliates.