2mas · Offline Notepad

Tomas Brady, 28 Feb. 2024 , 01:16am Hello

T-Mobile, 28 Feb. 2024 , 01:16am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 28 Feb. 2024 , 01:16am In a few words, what would you like to do today? [Read]

Tomas Brady, 28 Feb. 2024 , 01:16am Representative

T-Mobile, 28 Feb. 2024 , 01:16am Let’s work on your request. [Read]

T-Mobile, 28 Feb. 2024 , 01:16am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Cedrick, 28 Feb. 2024 , 01:18am Hi Tomas! This is Cedrick from T-Mobile, how may I help you? [Read]

Tomas Brady, 28 Feb. 2024 , 01:19am Hey Cedric. I have a problem with my billing. I called in on an upgrade where I’m am incorrectly be billed for a new iPhone max on 5832

Tomas Brady, 28 Feb. 2024 , 01:20am I was promised a call on Jan 23rd and no one called to resolve.

Tomas Brady, 28 Feb. 2024 , 01:21am [Image]

Cedrick, 28 Feb. 2024 , 01:21am Thanks for bringing this to our attention Tomas! rest assured we'll fix this together. [Read]

Tomas Brady, 28 Feb. 2024 , 01:21am [Image]

Tomas Brady, 28 Feb. 2024 , 01:23am Here is there message to prove what I am saying. Unfortunately I never received a call and now my bill is higher

Cedrick, 28 Feb. 2024 , 01:23am Thank you for letting me know Tomas, I know how frustrating it must be to be promised that you will get a callback but no worries, I am here to help you to sort this out Tomas! [Read]

Tomas Brady, 28 Feb. 2024 , 01:24am This should have been resolved and not charged an extra 50 a month

Cedrick, 28 Feb. 2024 , 01:24am I appreciate you for sending this screenshots Tomas! [Read]

Cedrick, 28 Feb. 2024 , 01:24am Not to pry Tomas, May I kindly ask what is your expected bill? [Read]

Tomas Brady, 28 Feb. 2024 , 01:25am 180 ish

Tomas Brady, 28 Feb. 2024 , 01:25am We have 4 phone lines

Tomas Brady, 28 Feb. 2024 , 01:25am All phones were bought on a promotion

Tomas Brady, 28 Feb. 2024 , 01:27am The 5832 I was told to or trade in the phone. I was then being told the phone had to be traded in which T-Mobile said they would go through the conversation to confirm that what was said. I never got a call

Tomas Brady, 28 Feb. 2024 , 01:27am I have the phone ready to trade. But the rep said we didn’t have to trade it

Cedrick, 28 Feb. 2024 , 01:27am Thank you for letting me know Tomas. [Read]

Tomas Brady, 28 Feb. 2024 , 01:28am Sorry for all the data. But at this point it’s a joke. I’ve called in and text many time to resolve

Cedrick, 28 Feb. 2024 , 01:28am To confirm there was no trade in device attached to the Iphone 15 pro max correct? [Read]

Cedrick, 28 Feb. 2024 , 01:29am I understand your sentiments here and as a part of T-mobile I really want to make sure that your concern will get resolve as soon as possible. [Read]

Tomas Brady, 28 Feb. 2024 , 01:30am Correct. I was told not to. I have the 12 max pro

Tomas Brady, 28 Feb. 2024 , 01:30am I am asking this to be resolved and if it can’t be to cancel my contract with no penalty as I have been lied to

Cedrick, 28 Feb. 2024 , 01:31am No worries Tomas I understand how you feel and thanks for confirming that Tomas. [Read]

Tomas Brady, 28 Feb. 2024 , 01:32am 5832 trade was all done in the chat. If someone would of reviewed they would see I was told to not trade a phone

Cedrick, 28 Feb. 2024 , 01:32am To confirm Tomas. May I ask if you are told by the store representative or through online representative? [Read]

[Privately] Khim, 28 Feb. 2024 , 01:35am Check the order look up for the devices, check EC summary and promo dashboard as well. [Sent]

Cedrick, 28 Feb. 2024 , 01:36am Thank you for confirming that it was done and promised on the chat. [Read]

Tomas Brady, 28 Feb. 2024 , 01:36am Yes

Tomas Brady, 28 Feb. 2024 , 01:36am All through chat

Cedrick, 28 Feb. 2024 , 01:36am To confirm as well I see here that the Iphone 15 pro max was associated with a new line as well. is that right? [Read]

Tomas Brady, 28 Feb. 2024 , 01:37am No. It was upgrade of 5832

Cedrick, 28 Feb. 2024 , 01:40am Thank you for that Tomas. [Read]

Cedrick, 28 Feb. 2024 , 01:41am I'm still checking your account for best options Tomas. [Read]

Cedrick, 28 Feb. 2024 , 01:43am While I am working on your account Tomas, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

Tomas Brady, 28 Feb. 2024 , 01:45am Please look at the discounts. I should have 4 lines with 5ggo

Tomas Brady, 28 Feb. 2024 , 01:45am No watches etc

Cedrick, 28 Feb. 2024 , 01:46am Thank you so much for patiently waiting. [Read]

Cedrick, 28 Feb. 2024 , 01:48am As per checking further here, the reason why the promotion was not applied was because, the promotion of $830 off requires a new line activation. Carefully checking, the iPhone 15 pro max was purchased together with a new line which is the line ending in 1012. But since I see that you cancelled the line effective Last December 25, the promotion was not applied. [Read]

Cedrick, 28 Feb. 2024 , 01:50am Nothing to worry! You mentioned about you have a iPhone 12 to be traded in, we actually have a promotion wherein you can get up to $1000 off if you trade in your device. What we're going to do is, we can process a promo escalation to apply this promotion as long as we trade in the device. [Read]

Tomas Brady, 28 Feb. 2024 , 01:50am That was a mistake by the rep

Tomas Brady, 28 Feb. 2024 , 01:50am It was always a upgrade

Tomas Brady, 28 Feb. 2024 , 01:50am My message say that

Tomas Brady, 28 Feb. 2024 , 01:51am No mention of a new number

Cedrick, 28 Feb. 2024 , 01:51am I really apologize, Tomas. I am a part of T-Mobile and I really want to make sure that I can make amends of what happened. [Read]

Tomas Brady, 28 Feb. 2024 , 01:51am This has been a true nightmare

Tomas Brady, 28 Feb. 2024 , 01:51am I have explain this many times

Cedrick, 28 Feb. 2024 , 01:52am I hear you on this, I would also feel the same way and we were trained to make sure that we can provide excellent services to our customers. Hope you can give me a chance to turn around your experience. [Read]

Tomas Brady, 28 Feb. 2024 , 01:52am The promotion was 1000 off, not 830 and included trade in. Ur rep made the mistake and created a new line without telling me

Tomas Brady, 28 Feb. 2024 , 01:52am Easy fix is I trade the phone in and you fix the price

Cedrick, 28 Feb. 2024 , 01:53am I will make sure that we can get the $1000 off for you. We will escalate the promotion to be applied as long as we trade in the iPhone 12 that you have. Shall we proceed? [Read]

Tomas Brady, 28 Feb. 2024 , 01:54am Yes. Send me the package and I’ll send the device

Tomas Brady, 28 Feb. 2024 , 01:54am I have said this all along

Cedrick, 28 Feb. 2024 , 01:54am Thank you very much! I really appreciate your efforts with me. [Read]

Cedrick, 28 Feb. 2024 , 01:54am May I first have the IMEI of the trade in device please? [Read]

Tomas Brady, 28 Feb. 2024 , 01:58am I do not have the device on me

Tomas Brady, 28 Feb. 2024 , 01:58am I am at work

Cedrick, 28 Feb. 2024 , 01:59am Oh! May I confirm where did you buy the device as well? Because I don't see the device here on my end. [Read]

Tomas Brady, 28 Feb. 2024 , 01:59am The device was on the 5832 number

Tomas Brady, 28 Feb. 2024 , 01:59am U have all the info

Cedrick, 28 Feb. 2024 , 02:00am Thank you! Is that the iPhone 12 pro max? [Read]

Tomas Brady, 28 Feb. 2024 , 02:00am Can you have a supervisor call me

Tomas Brady, 28 Feb. 2024 , 02:00am Yes

Tomas Brady, 28 Feb. 2024 , 02:00am I have told u this

Cedrick, 28 Feb. 2024 , 02:00am Yes, no worries! We are working on it now and my supervisor will call you to confirm this after we file the escalation. [Read]

Cedrick, 28 Feb. 2024 , 02:01am Please bear with me a little more. [Read]

Tomas Brady, 28 Feb. 2024 , 02:02am Always and upgrade on the iPhone 12 max which was on the T-Mobile plan under 5832

Cedrick, 28 Feb. 2024 , 02:03am Yes correct. We are working on escalating the promotion to trade in your iPhone 12 pro max. May I confirm your email address? [Read]

Tomas Brady, 28 Feb. 2024 , 02:03am tbrady1982@yahoo.com

[Privately] Khim, 28 Feb. 2024 , 02:05am Highlight our resolution. [Sent]

Cedrick, 28 Feb. 2024 , 02:06am Thank you so much! I was able to file the escalation now and within the day you will receive the return label to return your device as a trade in device. It will be sent to your email too.

Also, I successfully set up the follow on your account because I really want to make sure that you won't have to contact us back anymore regarding this same issue. I will personally assist you with this, Tomas. [Read]

Cedrick, 28 Feb. 2024 , 02:07am You will receive an SMS later on confirming my commitment about the said follow up and promotion. Thank you for giving me a chance to work things out and I hope I was able to give you a bit of peace of mind today knowing that we got your back on this and we will resolve this together. [Read]

Tomas Brady, 28 Feb. 2024 , 02:09am Once it resolved I will be. No one has actually done what they said they would do

Cedrick, 28 Feb. 2024 , 02:10am I know how this came across to you, it must have been hard actually. But you have my strong assurance that it will be resolved as soon as possible because I am committed to give the resolution and service that you deserve. [Read]

Cedrick, 28 Feb. 2024 , 02:11am Aside from this, is there anything else I can help you with to make your T-Mobile experience better? I really want to make sure I didn't miss anything with you today. [Read]

[Privately] Macarolyn, 28 Feb. 2024 , 02:29am Do we have any updates here? Coordinate with your support on what to do next on this chat. Recap and close chat IF APPLICABLE. [Sent]

[Privately] Khim, 28 Feb. 2024 , 02:48am We appreciate you answering our call, Tomas. Rest assured that we are working on with your account about this matter. We also set a follow up on your account for your assurance.

As a token of appreciation for choosing T-Mobile, you can download our T-Mobile Tuesday app (now T Life) onto your device and win prizes and get some discounts and vouchers you can get every Tuesday of the week! You can use this link down below to check more on it.

We here in T-Mobile, we are happy to help you resolved your concern today. Thank you and be safe! Bye now!

https://www.t-mobile.com/offers/t-mobile-tuesdays [Sent]

Cedrick, 28 Feb. 2024 , 02:48am We appreciate you answering our call, Tomas. Rest assured that we are working on with your account about this matter. We also set a follow up on your account for your assurance.

We here in T-Mobile, we are happy to help you resolved your concern today. Thank you and be safe! Bye now!

https://www.t-mobile.com/offers/t-mobile-tuesdays [Sent]