Shared note

Thank you for confirming. So here's what we'll do. Would it be fine if I will be sending you a text message containing a link so we can do a one-way video call? With this, I will be able to see your unit and guide you step by step with the troubleshooting. Great! There will be a brief survey after this call, asking on how I was able to help you today. I'd appreciate your feedback. You're very much welcome. Is there anything else that I can be of help for you today?

I understand how inconvenient this is for you. I'll do my best to help you. Before we proceed, can I get your first and last name as well as your phone number? Thank you for confirming. So here's what we'll do. Would it be fine if I will be sending you a text message containing a link so we can do a one-way video call? With this, I will be able to see your unit and guide you step by step with the troubleshooting.