PCS Assessment  / RTV


Part I  


1.                  
What does PCS mean?  
- b. Pre-Court Settlement  

2.                  
We can accept and process payment up to how many days before the court date?  
- c. 1 Business Day

3.                  
If the court date is passed due, what should we do?  
- b. Check court website.  

4.                  
What does GIA/TIA mean?  
- a. Guilty in Absentia / Tried in Absentia  

5.                  
What’s the next step if the status in the court website is “DISMISSED”?  
- b. Collect amount in BOS.  

6.                  
What’s the next step if the status in the court website is “GIA/TIA”?  
- c. Refer to court.  

7.                  
What’s the next step if the status in the court website is “CONTINUED” and it’s still far from the court date?  
- a. Collect PCS amount.  

8.                  
The court date is continued. What date should I use in PCS Tracker?  
- b. Court date showing in court website.  

9.                  
What’s the formula in computing the Manual Fee if data is not available in the spreadsheet?  
- a.  Add all the court trips, minus the PCS amount divided by the number of court trips.  

10.              
Which of the following statement is correct?  
- c. 2 trips = $300, 3 trips = $500, 5 trips = $900  

/////////////////////////////////////////////////////////////////////

Part II  

Navigation  

Scenario 1: Process PCS payment and track in the agent
 access page.   


Scenario 2: Court date is past due. Status in the court
 website is Continued. Track in the agent access page. (PAID/UNPAID)  


Scenario 3: Status in the court website is GIA/DISMISSED.
 Track in the agent access page.