_________________________________________ RNU250811005766 Surname : SWIFT Mobile Number : 07815513325 Post Code : L37 2DA 1st Line of Address : 89 Kirklake Road, LIVERPOOL, L37 2DA, GB Email Address : julieswft@yahoo.co.uk Model # : FWV917BTSE.ABLQPUK Serial # : 102PNDW1T258 DOP : 06/09/2021 Retailer : AO RETAIL LTD C/O EXPERT 360 [Customer Issues] WASHER LAST WEEK FILTER IS BLOCKED P2021-09-06102PNDW1T258 Cleaned filter. Checked for blockage. Inlet and Outlet pipes is not kinked or restricted. Cleaned pipes. Issue persists. No parking permit needed. [Consultation contents] [AI Summary] 1. Contact Reason: Customer is experiencing a blockage in the LG washing machine's filter, leading to an OE error code and issues with draining and leaking. 2. Customer Request: Customer seeks a repair appointment to address the blockage and malfunction, as they have been without a functioning washing machine for five days. 3. Agent Solution: Agent confirmed the issue and scheduled a repair service, assuring the customer that an engineer would contact them within two business days to provide the exact date and time for the repair. The agent also noted that the customer has an extended warranty. 4. Resolution Acceptance: Yes. The customer accepted the scheduled repair and expressed urgency due to the prolonged inconvenience. 5. Customer Pain Point: Customer is frustrated by the delay in resolving the issue, having already been without the washing machine for five days, and feels that the previous advice could have expedited the repair process. 6. Notable Comments: Customer emphasized the need for prompt service and requested that the repair be prioritized due to their reliance on the washing machine for daily use. [AI Summary] 1. Contact Reason: Customer is experiencing issues with their LG washing machine, specifically a blocked filter that is causing the machine to leak and not drain properly. The problem started a week ago, and the customer has already attempted to clean the filter. 2. Customer Request: Customer seeks assistance with the washing machine issue, specifically requesting a service appointment to properly address the blocked filter, as they are unable to resolve it themselves. 3. Agent Solution: The agent confirmed the customer's issue and documented the error code (OE) related to the blocked filter. The agent checked the warranty status, confirming it is valid until September 2026, and prepared to schedule a service appointment for the customer. 4. Resolution Acceptance: Yes. The customer accepted the proposed solution of scheduling a service appointment to address the washing machine issue. 5. Customer Pain Point: Customer expressed frustration over being without the washing machine for five days and their inability to fix the issue themselves, highlighting the inconvenience caused by the malfunction. 6. Notable Comments: Customer mentioned they have done their best to clean the filter but are not qualified to disassemble the machine for a thorough fix. They also confirmed the washing machine is under an extended warranty. [Request] DONE BOOKING AND SMS _________________________________________ CNU250809971593 Surname : BOZDOGAN Mobile Number : 07496361309 Post Code : IG6 3EH 1st Line of Address : 11 Burslem Avenue, ILFORD, IG6 3EH, GB Email Address : sophsun83@gmail.com Model # : FWV696WSE.ABWQWUK Serial # : 207PWLUKL584 DOP : 30/07/2022 Retailer : AO RETAIL LTD C/O EXPERT 360 [Customer Issues] WASHER DENIS Bearing on the drum and its not usable anymore 5/08/2025 THE VISIT laundry visit the long time frame [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling to inquire about the status of a repair for his washing machine, which has been unresolved for over a week despite previous communications with LG. 2. Customer Request: Customer seeks an update on the repair status and is frustrated with the delay, requesting a resolution such as a repair appointment, replacement, or refund. 3. Agent Solution: Agent checked the system and found no updates from the repair department. The agent attempted to coordinate with the repair team to expedite the engineer's report and discussed potential alternative resolutions, including a replacement or refund, pending approval. 4. Resolution Acceptance: No. The customer expressed dissatisfaction with the lack of updates and the prolonged delay, indicating he cannot accept the current situation. 5. Customer Pain Point: Customer is frustrated by the lengthy repair process, loss of income due to missed work, and the inconvenience of having to send his children to school with dirty clothes. 6. Notable Comments: Customer shared that he had to take unpaid time off work for the initial engineer visit and emphasized the urgency of the situation, highlighting the impact on his family's daily life. [AI Summary] 1. Contact Reason: Customer is calling to inquire about the status of a repair for his washing machine, which has been unresolved for over a week since the engineer's visit. 2. Customer Request: Customer seeks an urgent update on the repair status and resolution options, expressing frustration over the delay and financial impact of not having a functioning washing machine. 3. Agent Solution: Agent checked the system and confirmed no updates from the repair department. The agent attempted to coordinate with the repair team to expedite the engineer's report and discussed potential alternative resolutions, including a replacement or refund, pending approval. 4. Resolution Acceptance: No. The customer did not accept the proposed solution as he is still waiting for a definitive update and expressed dissatisfaction with the lack of communication. 5. Customer Pain Point: Customer is frustrated with the prolonged delay in receiving the engineer's report, resulting in financial loss and inconvenience, as he has to pay for laundry services and take unpaid time off work. 6. Notable Comments: Customer mentioned sending multiple videos of the washing machine's issues and requested immediate escalation of his case to a supervisor if no update is provided by the afternoon. [Request] DONE _________________________________________ CNU250811983739 Surname : HODSON MICHAEL HAYGAN Mobile Number : 07795632901 /08009521086/ 01539634012/ 07554509778 Post Code : LA9 7PN 1st Line of Address : 19 Curson Rise, KENDAL, LA9 7PN, GB Email Address : hodgson_caroline@hotmail.com Model # : F4V310SNE.ASSQWUK Serial # : 203PWWHMK993 DOP : 09/05/2022 Retailer : CURRYS [Customer Issues] CAROLINE WASHER OVER THE WEEKEND NOT WORKING RIPPING THE ELECTRICITY FRIDAY Unit is plugged in directly to the wall outlet. Unit is just plugged in alone at the socket. Tried another appliance to plug in the wall outlet put the kettle. Issue persists. No parking permit needed. [Consultation contents] [AI Summary] 1. Contact Reason: Customer is experiencing issues with her LG washing machine, which has stopped working and is tripping the electrical circuit when in use. The problem began on Friday during a wash cycle. 2. Customer Request: Customer seeks confirmation of warranty status and requests a repair service for the washing machine, which she believes is still under warranty. 3. Agent Solution: The agent verified the serial number and attempted to check the warranty status. The agent informed the customer that the washing machine is out of warranty based on their records. However, the agent offered to register the warranty if the customer could provide proof of purchase and the serial sticker from the machine. 4. Resolution Acceptance: Yes. The customer accepted the agent's proposal to register the warranty and agreed to provide the necessary documentation for the repair process. 5. Customer Pain Point: Customer is frustrated by the washing machine malfunctioning and the confusion regarding the warranty status, especially after being advised by the retailer that it should be covered for five years. 6. Notable Comments: Customer mentioned that the washing machine was purchased under her partner's name, which may complicate the warranty registration. She expressed concern about potential repair costs and emphasized the importance of resolving the issue quickly. [AI Summary] 1. Contact Reason: Customer is experiencing issues with her LG washing machine, which has stopped working and is tripping the electricity in her home since Friday. 2. Customer Request: Customer seeks confirmation of warranty status and requests a repair service for the washing machine. 3. Agent Solution: Agent verified the serial number and warranty status, informing the customer that the washing machine is out of warranty. The agent offered to register the warranty if the customer provides proof of purchase and the serial sticker. The agent also assured that the repair would be covered under warranty once registered. 4. Resolution Acceptance: Yes. The customer accepted the agent's proposal to register the warranty and proceed with the repair process. 5. Customer Pain Point: Customer is frustrated by the washing machine malfunctioning after only three years and is concerned about potential repair costs, as she was advised by a retailer that it should still be under warranty. 6. Notable Comments: Customer mentioned that she needs the washing machine fixed urgently due to an upcoming trip and expressed dissatisfaction with the warranty registration process, indicating she was told it should automatically cover five years. [Request] DONE _________________________________________ Surname : Mobile Number : 07438118874 Post Code : 1st Line of Address : Email Address : Model # : Serial # : DOP : 05/08/2025 Retailer : CURRYS [Customer Issues] FRIDGE DELIVERED YESTERDAY STORE 7447109762 [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling regarding a newly delivered LG refrigerator that is not functioning properly, causing food spoilage since delivery yesterday. 2. Customer Request: Customer seeks assistance with the malfunctioning refrigerator and is looking for a resolution, either through repair or replacement. 3. Agent Solution: Agent confirmed the refrigerator's delivery date and advised the customer to contact the store for a replacement since the unit is within the return period. The agent attempted to gather necessary details, including the delivery number, to facilitate the transfer to the store for further assistance. 4. Resolution Acceptance: No. The customer expressed frustration and confusion about the process and did not accept the transfer to the store, seeking more immediate help. 5. Customer Pain Point: Customer is frustrated by the malfunction of a new appliance, the waste of food, and the difficulty in reaching a resolution after spending considerable time on the call. 6. Notable Comments: Customer mentioned they had already contacted the store but were directed to call LG, indicating a lack of clarity in the return process and a desire for a more straightforward solution. [Request] DONE TRANSFERRED TO CURRYS _________________________________________ Surname : Mobile Number : 07599672554 Post Code : 1st Line of Address : Email Address : Model # : Serial # : DOP : Retailer : [Customer Issues] FRIDGE LAST WEEK [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling to arrange a repair for an LG refrigerator purchased in 2018, which is not getting cold anymore. 2. Customer Request: Customer seeks assistance in scheduling a repair for the out-of-warranty refrigerator. 3. Agent Solution: Agent informed the customer that repairs can only be booked for units under six years old. The agent provided the customer with contact information for an authorized service center in their area to coordinate the repair directly. 4. Resolution Acceptance: Yes. The customer accepted the solution and took down the provided contact numbers for the authorized service center. 5. Customer Pain Point: Customer expressed frustration over the refrigerator malfunctioning after only a few years of use, indicating inconvenience due to the lack of cooling. 6. Notable Comments: Customer was proactive in seeking repair options and requested the contact information for local service providers to expedite the repair process. [Request] DONE NO NEED TO DOCU _________________________________________ CNU250811990095 Surname : DIXON Mobile Number : 07717672371 Post Code : B36 0LR 1st Line of Address : 22 Langton Close, BIRMINGHAM, WARWICKSHIRE, B36 0LR, GB Email Address : Model # : F4Y509WWLA1.ABWQPUK Serial # : 501PNRTC8174 DOP : 27/05/2025 Retailer : CURRYS [Customer Issues] CURRYS WASHER [Consultation contents] [AI Summary] 1. Contact Reason: Customer is experiencing issues with a faulty washing machine where detergent is not dispensing during cycles, leading to unresolved problems despite previous engineer visits. 2. Customer Request: Customer seeks a resolution for the ongoing issue, expressing frustration and requesting to speak with a senior representative for further assistance. 3. Agent Solution: Agent coordinated with the repair department and confirmed that the engineer had previously checked the unit but did not resolve the issue. The agent reiterated the engineer's notes but did not provide a new solution, leading to customer dissatisfaction. 4. Resolution Acceptance: No. The customer did not accept the proposed solution as they felt their concerns were not being adequately addressed and requested to speak with a senior representative. 5. Customer Pain Point: Customer is frustrated with the lack of resolution for a brand new appliance, feeling that repeated calls and engineer visits have not led to any effective solutions. 6. Notable Comments: Customer expressed dissatisfaction with the service, stating it feels like the agent is reading from a script and emphasized the urgency of resolving the issue with the washing machine. [Request] DONE _________________________________________ Surname : Mobile Number : 07739557814 Post Code : 1st Line of Address : Email Address : Model # : Serial # : DOP : Retailer : [Customer Issues] 09/08 saturday bought from currys and installed and delivered 10/08 yesterday plug exploded in store 7417174770 312 CURRYS [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling about a newly purchased LG washing machine that was delivered two days ago, which emitted a burning smell and failed to turn on. 2. Customer Request: Customer seeks a replacement for the defective washing machine, as it poses a safety hazard. 3. Agent Solution: Agent verified the order details and informed the customer that since the purchase was made in-store, they need to bring the receipt and the appliance to the store for a replacement. The agent coordinated with the store but emphasized that the customer must handle the return directly. 4. Resolution Acceptance: No. The customer did not accept the proposed solution as they expressed frustration about the inconvenience of transporting the heavy appliance back to the store. 5. Customer Pain Point: Customer is upset about the serious electrical fault in the washing machine, which could have endangered their family's safety. They are dissatisfied with the requirement to return the appliance themselves. 6. Notable Comments: Customer mentioned the difficulty of returning the washing machine due to its weight and expressed concern about the potential danger it posed, highlighting the urgency of the situation. [Request] DONE COORDINATING TO CURRYS _________________________________________ Surname : Mobile Number : 07557521557 Post Code : 1st Line of Address : Email Address : Model # : Serial # : DOP : Retailer : [Customer Issues] WASHER DRYER NOT SPINNING [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling about a water dryer that isn't spinning and is inquiring about a refund for the inverter motor under the 10-year warranty. 2. Customer Request: Customer seeks information on the refund amount for the inverter motor part if it needs to be replaced. 3. Agent Solution: Agent explained that the customer must first coordinate with an authorized service center for the replacement and pay for it upfront. The agent stated that the company does not refund labor costs and could not provide a specific refund amount for the inverter motor, as it varies based on the service center's pricing. 4. Resolution Acceptance: No. The customer expressed frustration over not receiving a clear answer regarding the refund amount and felt the interaction was unhelpful. 5. Customer Pain Point: Customer is frustrated by the lack of clear information regarding the refund process and feels that their inquiries are not being adequately addressed, leading to dissatisfaction with customer service. 6. Notable Comments: Customer mentioned feeling like they were hitting a "brick wall" trying to get answers and expressed disappointment in the customer service experience, indicating a need for better communication and support. [Request] DONE NO NEED TO DOCU _________________________________________ CNU250811986729 RNU250811011290 Surname : YUSUF Mobile Number : 07476257769 Post Code : DE6 8HQ 1st Line of Address : 21 Sydney Road Bexleyheath DA6 8HQ Email Address : bibsluv@yahoo.com Model # : GSM32HSBEH Serial # : 310OSHT06985 DOP : MARCH/APRIL 2024 Retailer : ARGOS [Customer Issues] FRIDGE LIGHT GONE OFF IN FRIDGE UP TO TWO WEEK DISPENSING ICE AND WATER WATER TANK 3 MONTHS NOW Unit is making Ice. Water does not dispense. Remove the water tank and plug in again. Pressed the water dispenser however no sounds can be heared. Unplugged and plug in. No error codes. Issue persists. No parking permit needed. [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling about an American fridge freezer purchased recently, reporting that the fridge light has gone off and the ice and water dispensers are not functioning properly. 2. Customer Request: Customer seeks assistance with troubleshooting the issue and confirmation that the unit is still under warranty for potential repair. 3. Agent Solution: Agent verified the purchase date and warranty status, gathered necessary information including serial and model numbers, and provided troubleshooting steps for the ice and water dispensers. The agent also scheduled a service appointment for a technician to inspect the unit. 4. Resolution Acceptance: Yes. The customer accepted the scheduled service appointment and confirmed their availability. 5. Customer Pain Point: Customer expressed frustration over the malfunctioning fridge, particularly the inconvenience of not having ice and water dispensers working, which affects daily use. 6. Notable Comments: Customer mentioned that the fridge was purchased from Argos and indicated that the issues began approximately two weeks ago. They also noted that the unit is not plumbed in, relying on a water tank instead. [Request] DONE BOOKING AND SMS _________________________________________ CNU250811987921 Surname : KHAN Mobile Number : 07813130786 Post Code : PE1 3AP 1st Line of Address : 4 Jellings Place, PETERBOROUGH, NORTHAMPTONSHIRE, PE1 3AP, GB Email Address : Model # : FH4U2VCN2.ABWQGBP Serial # : 707PNQE4P188 DOP : 05/12/2017 Retailer : CURRYS [Customer Issues] WASHER PIPE AT THE BACK OF THE WASHER BURST SAT EVENING P2017-12-05707PNQE4P188 [Consultation contents] Note: Agent provided the ASC number via SMS for them to coordinate the issue on their end. Since the unit is more than 6yrs old. ________________________________________ [AI Summary] 1. Contact Reason: Customer is calling about a burst water pipe connected to the back of their LG washing machine, which has caused significant water leakage. 2. Customer Request: Customer seeks to confirm if the damaged pipe is covered under warranty and requests assistance with the issue. 3. Agent Solution: Agent requested the customer's surname and postal code to access their account. The agent inquired about the timing of the issue and asked if the customer had a photo of the damaged pipe to facilitate coordination with technical experts for further assistance. 4. Resolution Acceptance: No. The customer did not accept a proposed solution as the agent was still in the process of gathering information. 5. Customer Pain Point: Customer expressed frustration over the water leak causing damage to their kitchen floor and the inconvenience of having to deal with the aftermath of the burst pipe. 6. Notable Comments: Customer mentioned that the issue started on Saturday evening and has already taken steps to remove the pipe and mitigate water damage. [AI Summary] 1. Contact Reason: Customer is calling about a burst pipe connected to the water filter at the back of their LG washing machine, which caused water leakage on the kitchen floor. 2. Customer Request: Customer seeks confirmation on whether the damaged pipe is covered under warranty and requests assistance for repair options. 3. Agent Solution: Agent informed the customer that the warranty expired in December 2022 and that the 10-year warranty only covers the direct drive motor. The agent provided the customer with contact information for a local repair service, Pacifica, and sent an SMS with the details for further assistance. 4. Resolution Acceptance: No. The customer did not accept the solution as they were disappointed that the repair would not be covered under warranty and expressed confusion regarding the warranty terms. 5. Customer Pain Point: Customer is frustrated by the unexpected repair costs and the misunderstanding regarding the warranty coverage, particularly the distinction between the motor warranty and other components. 6. Notable Comments: Customer mentioned they registered the washing machine for warranty upon purchase in 2017 and expressed dissatisfaction with the warranty limitations, believing the 10-year warranty applied to more than just the motor. [Request] DONE _________________________________________ Surname : Mobile Number : 07803713747 Post Code : 1st Line of Address : Email Address : Model # : F4Y510WBLN1 F2C509GDTN1 Serial # : DOP : Retailer : [Customer Issues] WASHER 103 RPM AI DIRECT 4001 IP DIRECT 313 POUNDS 10KG [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling to inquire about the availability of a specific LG washing machine model (F4Y510WBL) that was previously listed on the website with a £100 trade-in offer, but is currently out of stock. 2. Customer Request: Customer seeks assistance in finding a similar washing machine within a budget of £400 that includes a £100 trade-in offer, as they are unable to locate it on the website. 3. Agent Solution: Agent checked the website for the requested model and confirmed it is out of stock. The agent offered to look for alternative washing machines within the customer's budget but found that most options only had a £50 trade-in offer. The agent suggested the customer sign up for stock alerts for the desired model. 4. Resolution Acceptance: No. The customer did not accept any alternative options provided by the agent, as they were not satisfactory and did not meet the trade-in offer requirement. 5. Customer Pain Point: Customer expressed frustration over the lack of available options that meet their budget and trade-in requirements, feeling that the alternatives offered were not suitable. 6. Notable Comments: Customer mentioned being a first-time member and emphasized the importance of finding a washing machine that fits their budget and includes a significant trade-in offer, as their current washing machine is not functioning. [Request] DONE NO NEED TO DOCU _________________________________________ CNU250811988611 RNU250811009814 Surname : BEADLE Mobile Number : 07702194509 Post Code : B78 3PE 1st Line of Address : 123A Sutton Road, TAMWORTH, STAFFORDSHIRE, B78 3PE, GB Email Address : sharronbeadle@yahoo.co.uk Model # : F4T209SSE.ADSQMUK Serial # : 312VOFT04547 DOP : 01/02/2024 Retailer : AO RETAIL LTD C/O EXPERT 360 [Customer Issues] WASHER Checked the drain hose. Cleaned the filter and saw there's binikis there. Filter doesn't have any tear or damage. Door and gasket doesn't have any damage. Issue persists. No parking permit needed. [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling about a washing machine under warranty that has broken for the second time in three months, currently experiencing a drainage issue and leaking from the filter. 2. Customer Request: Customer requests a service appointment to address the ongoing issues with the washing machine. 3. Agent Solution: Agent confirmed the warranty status and scheduled a repair service. The agent documented the customer's description of the problem, including the leaking filter and a missing blue component inside the machine. The agent assured the customer that an engineer would contact them within two business days. 4. Resolution Acceptance: Yes. The customer accepted the scheduled repair and was informed about the next steps. 5. Customer Pain Point: Customer expressed frustration over repeated issues with the washing machine, particularly the inconvenience caused by flooding and the inability to use the machine. 6. Notable Comments: Customer mentioned that the washing machine had previously been repaired for a different issue and noted the presence of grey dust in the filter, indicating potential ongoing problems with the unit. [Request] DONE BOOKING _________________________________________ CNU250811988917 Surname : BANNISTER Mobile Number : 07707688702 Post Code : S63 6DJ 1st Line of Address : 10 Lambert Walk, ROTHERHAM, S63 6DJ, GB Email Address : leebannister16@aol.com Model # : GMG860EPBE.AEPQLGU Serial # : 504TRDP6Z618 DOP : 22/07/2025 Retailer : CURRYS [Customer Issues] fridge freezer [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling to verify the registration of their new fridge freezer, as they have not received a confirmation email and suspect the wrong email was provided during registration. 2. Customer Request: Customer seeks confirmation of their fridge freezer registration and a potential resend of the confirmation email. 3. Agent Solution: Agent confirmed the registration details, verified the customer's email address, and informed the customer that a confirmation email can be sent. The agent also clarified that a code is not necessary for future contact regarding the registration. 4. Resolution Acceptance: Yes. The customer accepted the agent's solution to resend the confirmation email. 5. Customer Pain Point: Customer is frustrated by not receiving the expected confirmation email, leading to concerns about the registration status of their appliance. 6. Notable Comments: Customer expressed confusion about the registration process and the need for a confirmation code for future inquiries, indicating a desire for clarity on the registration procedure. [AI Summary] 1. Contact Reason: Customer called to verify the registration of her new fridge freezer, as she had not received a confirmation email and suspected the wrong email was provided during registration. 2. Customer Request: Customer requested confirmation of her fridge freezer registration and a reference number for future inquiries. 3. Agent Solution: Agent verified the customer's email address and confirmed that the registration was successful. The agent sent a confirmation SMS with the case reference number for the registration and assured the customer that the email issue would be addressed. 4. Resolution Acceptance: Yes. The customer accepted the solution and appreciated receiving the case reference number via SMS. 5. Customer Pain Point: Customer expressed frustration over not receiving the expected confirmation email and was concerned about the registration process. 6. Notable Comments: Customer mentioned that she registered the fridge freezer on August 1st and was unsure if she had provided the correct email address, leading to her inquiry. [Request] DONE PROVIDED SMS FOR HER WARRANTY THAT HAS BEEN REGISTERED _________________________________________ CNU250809972458 Surname : SHARMA Mobile Number : 07448887470 Post Code : HA1 4EU 1st Line of Address : 155 Pinner Road, HARROW, HA1 4EU, GB Email Address : poonam.h.sharma26@gmail.com Model # : FWV686WTE.ABWQWUK Serial # : 208PWUPK2606 DOP : 13/10/2022 Retailer : CURRYS [Customer Issues] WASHER P2022-10-13208PWUPK2606 [Consultation contents] 11/08 - Customer ring us back for an update about the warranty and repair. Done getting an approval for the repair to Tech JM please book. Thank you. _____________________________________________________ 11/8 - Please ask an approval to tech team and tag it again to WGTEMP -------------------------------------------------------------------- Telepresence: No Customer advised about Parking Permits: Yes Warranty Status: Extended LG Warranty Fault: Banging noise Troubleshooting: On spin cycle, Normal clothes and load, leveled on a stabled floor. There is proper ventilation. Hoses at the back are fine, There is no noise when they turned it by their hand Additional notes: 5 year Extended warranty P2022-10-13208PWUPK2606 12/10/2027 Video attached Customer wants to book on the 13th, Wednesday at 13:00-14:30 yes, parking needed Email: poonam.h.sharma26@gmail.com Primary Number: 07448887470 Retailer: Curry's [AI Summary] 1. Contact Reason: Customer is inquiring about the status of a repair appointment for their appliance and confirming warranty details. 2. Customer Request: Customer seeks confirmation on whether a repair appointment has been booked and details regarding the warranty coverage. 3. Agent Solution: Agent confirmed that the customer has an extended warranty valid until 2027. The agent coordinated with the technical team regarding the repair issue and confirmed that the repair has been approved. The agent assured the customer that the repair department would book the unit for repair within the day and that a reference number would be sent afterward. 4. Resolution Acceptance: Yes. The customer accepted the confirmation of the repair appointment and expressed gratitude for the assistance. 5. Customer Pain Point: Customer expressed concern about the status of the repair and the need for timely service, indicating frustration with the uncertainty of the appointment. 6. Notable Comments: Customer mentioned the importance of the appliance's functionality and the need for prompt service, highlighting reliance on the appliance for daily tasks. [Request] DONE TAGGING BACK TO WG TEMP THEY WILL BE BOOKING THIS FOR THE REPAIR _________________________________________ CNU250811989876 RNU250811010658 Surname : FOLEY Mobile Number : 0873809845 Post Code : DUBLIN 5 1st Line of Address : 10 GREENDALE AVENUE DUBLIN 5, IE D05 TY32 Email Address : marie-foley747@gmail.com Model # : F4V310SNE.ASSQWUK Serial # : 212PWKXKL245 DOP : 11/01/2023 Retailer : CURRYS [Customer Issues] WASHER LEAKING FROM THE UNDERNEATH P2023-01-11212PWKXKL245 No error codes. Checked the drain hose doesn't have any blockage or damage. Cleaned the pump filter. Cleaned the gasket. Cleaned the dispenser Drawer. Inlet and Outlet pipes doesn't have any visible damage or tear. Issue persists. No parking permit needed. [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling to follow up on a previous request for an engineer to check her washing machine, which is leaking from the bottom during operation. 2. Customer Request: Customer seeks to confirm the scheduling of a service appointment for the washing machine repair. 3. Agent Solution: Agent verified the customer's account and found that the service appointment had not yet been booked. The agent gathered necessary information about the washing machine, including warranty status and troubleshooting steps already taken, such as checking for error codes and cleaning the pump filter and detergent drawer. 4. Resolution Acceptance: No. The customer did not accept a proposed solution as the appointment had not been scheduled yet. 5. Customer Pain Point: Customer expressed frustration over the ongoing leak from the washing machine, which is causing inconvenience during laundry. 6. Notable Comments: Customer confirmed that the washing machine is under an extended warranty until January 2028 and has already performed several troubleshooting steps without success. [AI Summary] 1. Contact Reason: Customer is calling regarding a leaking washing machine, which leaks from the bottom during operation. 2. Customer Request: Customer seeks to schedule a repair appointment for the washing machine to address the leakage issue. 3. Agent Solution: Agent verified the customer's account and confirmed the washing machine is under extended warranty. After gathering necessary information, the agent scheduled a repair appointment and informed the customer that an engineer would contact them within two business days to confirm the exact date of the visit. 4. Resolution Acceptance: Yes. The customer accepted the scheduled repair and was satisfied with the follow-up process. 5. Customer Pain Point: Customer expressed frustration over the ongoing leakage issue, which disrupts their laundry routine and causes inconvenience. 6. Notable Comments: Customer mentioned that the washing machine was purchased from Curry and confirmed that no parking permit is needed for the repair visit. [Request] DONE BOOKING AND SENDING SMS _________________________________________ CNU250811990265 Surname : COLLETT Mobile Number : 07981987994 Post Code : S41 0ET 1st Line of Address : 2 Challands Close, CHESTERFIELD, S41 0ET, GB Email Address : treasurescleaning@gmail.com Model # : F4V309SNE.ASSQWUK Serial # : 211PWGNLB943 DOP : Retailer : CURRYS [Customer Issues] DE1 [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling about a washing machine displaying an error code "dE1" after completing a wash, preventing the door from opening. 2. Customer Request: Customer seeks assistance in troubleshooting the error and potentially scheduling a repair if the issue cannot be resolved. 3. Agent Solution: Agent confirmed the error code indicates a door lock malfunction. The agent suggested checking for any obstructions and advised the customer to try resetting the machine. If the issue persists, the agent recommended contacting the retailer for proof of purchase to facilitate warranty service. 4. Resolution Acceptance: No. The customer did not accept the proposed solution as they were unable to resolve the issue and needed further assistance. 5. Customer Pain Point: Customer expressed frustration over the washing machine malfunctioning right after returning from holiday, causing inconvenience and concern about the unit's reliability. 6. Notable Comments: Customer mentioned they have limited documentation regarding the purchase and warranty, relying on a piece of paper with a confirmation code. They also indicated that the machine was fully loaded at the time of the error. [AI Summary] 1. Contact Reason: Customer is calling about a washing machine displaying an error code (D E 1) after a wash cycle, preventing the door from opening. 2. Customer Request: Customer seeks assistance in troubleshooting the error and determining the warranty status for potential repair options. 3. Agent Solution: Agent confirmed the washing machine is under a standard two-year warranty and advised the customer to contact the retailer (Currys) for proof of purchase to verify the exact purchase date. The agent explained that the error is due to the door locking mechanism and provided guidance on how to proceed. 4. Resolution Acceptance: Yes. The customer accepted the suggestion to contact Currys for proof of purchase and indicated they would check for the invoice. 5. Customer Pain Point: Customer expressed frustration over the washing machine malfunctioning right after returning from holiday, causing inconvenience with laundry. 6. Notable Comments: Customer mentioned they typically keep invoices for about three years and will attempt to locate the purchase date before calling back. [Request] DONE _________________________________________ RNU250811011089 Surname : AKINSEHINWE Mobile Number : 07426921670 Post Code : SE15 5GA 1st Line of Address : 210 Sumner Road, LONDON, SE15 5GA, GB Email Address : dayoakins78@gmail.com Model # : FWY696GBLN1.AMBQPUK Serial # : 406PNEB7Y212 DOP : 01/12/2024 Retailer : CURRYS [Customer Issues] WASHER ON DEC 2024 STOP MID - CYCLE 2 WEEKS AGO Customer is washing cotton colored clothes. Unit is properly leveled. Unplugged and plug in. No error codes. Issue persists. No parking permit needed. [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling about an LG washing machine purchased in December 2020, which has stopped functioning properly, failing to complete wash cycles and retaining excess water. 2. Customer Request: Customer seeks troubleshooting assistance and potentially a repair appointment due to the ongoing issues with the washing machine. 3. Agent Solution: The agent gathered necessary information, including the customer's details and the washing machine's serial number. The agent provided instructions on locating the serial number and confirmed the purchase date. The agent also initiated the process to create an account for further assistance. 4. Resolution Acceptance: No. The customer did not accept a solution yet as the troubleshooting steps were still in progress and no repair appointment was scheduled. 5. Customer Pain Point: Customer expressed frustration over the washing machine's malfunction, especially since it has only been in use for a short period and is causing inconvenience. 6. Notable Comments: Customer mentioned that they were advised by the retailer to contact LG for warranty issues, indicating reliance on the washing machine for regular laundry needs. [AI Summary] 1. Contact Reason: Customer is experiencing issues with an LG washing machine purchased in December 2020, which stops mid-cycle and retains water, preventing proper washing. 2. Customer Request: Customer seeks assistance with troubleshooting the issue and requests a repair appointment if the problem persists. 3. Agent Solution: Agent guided the customer through troubleshooting steps, including checking the serial number, verifying the purchase date, and suggesting unplugging the machine for a few minutes. After confirming the issue, the agent scheduled a repair appointment and provided a reference number for follow-up. 4. Resolution Acceptance: Yes. The customer accepted the scheduled repair and was informed that an engineer would contact them within two business days to confirm the visit. 5. Customer Pain Point: Customer expressed frustration over the washing machine's malfunction, especially since it has only been in use for less than three years, causing inconvenience in their laundry routine. 6. Notable Comments: Customer mentioned needing a parking permit for the repair visit and expressed concern about the engineer's arrival time, indicating they would need to arrange parking for the service vehicle. [Request] DONE BOOKING AND SENDING SMS _________________________________________ CNU250811991240 Surname : LEWANDOWSKA Mobile Number : 07718070091 Post Code : OL11 1JZ 1st Line of Address : 69 Durham Street, ROCHDALE, OL11 1JZ, GB Email Address : Model # : GBV3110EPY.APYQLGT Serial # : 407TRZYFM245 DOP : 28/03/2025 Retailer : CURRYS [Customer Issues] [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling to inquire about the pickup of her fridge, which has been awaiting repair for four weeks without resolution. 2. Customer Request: Customer requests to have the fridge picked up as she no longer wants it repaired due to the prolonged wait. 3. Agent Solution: Agent confirmed that the engineer noted the fridge needs to be taken away and coordinated with the repair department to schedule the pickup. The agent also mentioned that a refund cannot be processed as the engineer did not indicate the unit was irreparable. 4. Resolution Acceptance: Yes. The customer accepted the agent's proposal to schedule the fridge pickup. 5. Customer Pain Point: Customer expressed frustration over the lengthy repair process and lack of communication, feeling stressed and inconvenienced by the situation. 6. Notable Comments: Customer mentioned that she has been without a functioning fridge for four weeks and emphasized the urgency of resolving the issue due to her reliance on the appliance. [Request] WILL SEND SMS FOR THE CONVERSATION _________________________________________ CNU250811991479 Surname : MOHAMMED / ALI Mobile Number : 07541990700 send the sms / 07541959333 Post Code : HD2 1BE 1st Line of Address : 4 Jade Place, HUDDERSFIELD, HD2 1BE, GB Email Address : darin_ali2009@icloud.com Model # : GSLD50DSXM.ADSQLGU Serial # : 109TRLV3H648 DOP : Retailer : CURRYS [Customer Issues] FRIDGE SCREEN IS SHOWING 15E [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling regarding an error code "15E" displayed on their fridge, indicating a malfunction. 2. Customer Request: Customer seeks assistance in troubleshooting the error or guidance on how to resolve the issue. 3. Agent Solution: Agent confirmed the error code and requested customer details for verification. The agent suggested contacting the retailer for a proof of purchase, as the customer was unsure of the purchase date and needed this information for warranty purposes. 4. Resolution Acceptance: No. The customer did not accept the solution as they were unable to retrieve the necessary proof of purchase from the retailer. 5. Customer Pain Point: Customer expressed frustration over the difficulty in obtaining the proof of purchase and the inconvenience caused by the fridge malfunction. 6. Notable Comments: Customer mentioned they have moved houses and that the warranty information is outdated, complicating the verification process. [AI Summary] 1. Contact Reason: Customer is experiencing an error code "15E" on their fridge, which is causing operational issues. 2. Customer Request: Customer seeks assistance in resolving the error and wants to confirm warranty status for potential repair. 3. Agent Solution: Agent verified customer details and confirmed the warranty status. The agent advised the customer to contact the retailer for proof of purchase and offered to send a link for the customer to upload a photo of the error code for further technical assessment. 4. Resolution Acceptance: Yes. The customer accepted the agent's proposal to send the photo and await further instructions. 5. Customer Pain Point: Customer expressed frustration over not having access to the proof of purchase due to a long lapse of time and changes in contact information. 6. Notable Comments: Customer mentioned that the fridge was purchased in 2023 and that they have moved houses, which may affect warranty details. [Request] DONE SENDING SMS _________________________________________ CNU250811991981 Surname : TYRA T BROWN Mobile Number : 07887297527 / 07780807469 Post Code : SW16 5NZ 1st Line of Address : 7 Pathfield Road, LONDON, SW16 5NZ, GB Email Address : tyteebn1@outlook.com Model # : W4X1085NWK.AGWQPUK Serial # : 505PNURB6750 DOP : 08/08/2025 Retailer : LG WEBSITE [Customer Issues] FRIDAY 08/08 WASHER DRYER 8000562932 [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling regarding a washing machine and dryer delivery that occurred on Friday, where the delivery team was unable to install the units due to missing supply connections, despite having paid for installation. 2. Customer Request: Customer seeks to schedule a professional installation service for the washing machine and dryer. 3. Agent Solution: Agent confirmed the customer's purchase details and created an account for her. The agent then guided the customer on how to locate the serial number for the washer dryer. Finally, the agent offered to schedule a professional installation service for the washing machine. 4. Resolution Acceptance: Yes. The customer accepted the proposal to schedule the installation service. 5. Customer Pain Point: Customer expressed frustration over the delivery team's inability to install the washing machine despite having paid for the service, causing inconvenience. 6. Notable Comments: Customer mentioned this was her first time calling LG customer service and provided detailed information for account creation, including her email and address. [AI Summary] 1. Contact Reason: Customer called regarding a washing machine and dryer delivery that occurred on Friday, where the delivery team was unable to install the units due to missing supply connections, despite having paid for installation. 2. Customer Request: Customer seeks assistance in scheduling a professional installation service for the washing machine and dryer. 3. Agent Solution: Agent created an account for the customer and gathered necessary information, including the serial number and order number. The agent confirmed the installation payment and stated they would coordinate with the repair department to schedule the installation. 4. Resolution Acceptance: Yes. The customer accepted the agent's proposal to contact the repair department for scheduling the installation. 5. Customer Pain Point: Customer expressed frustration over the inability to have the washing machine installed as promised, despite paying for the service, leading to inconvenience. 6. Notable Comments: Customer mentioned this was their first call to LG customer service and provided detailed information about the order and installation process. [Request] DONE TRANSFERRED TO OBS/ LG SHOP _________________________________________ CNU250811992311 Surname : RICHARDSON Mobile Number : 07593033220 Post Code : BL8 3JD 1st Line of Address : 209 Booth Street Tottington, BURY, LANCASHIRE, BL8 3JD, GB Email Address : simon.luke.richardson1985@googlemail.com Model # : F4T209SSE.ADSQMUK Serial # : 307VOGWO9535 DOP : 28/09/2023 Retailer : LG ELECTRONICS [Customer Issues] WASHER 13/08 [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling to rearrange a scheduled repair appointment for their washing machine, as they will not be home to receive the service on the original date. 2. Customer Request: Customer seeks to reschedule the repair appointment to a later date, specifically after their return on the 13th of August. 3. Agent Solution: Agent confirmed the customer's details and acknowledged the difficulty in rearranging appointments. The agent proceeded to check the system for available dates to reschedule the repair and indicated they would need to create a new case number for the rescheduled appointment. 4. Resolution Acceptance: No. The customer did not accept a new appointment date during the call as the agent was still in the process of checking availability. 5. Customer Pain Point: Customer expressed frustration with the difficulty of rearranging appointments, indicating that the process is cumbersome and not user-friendly. 6. Notable Comments: Customer mentioned the specific date of their return and highlighted the challenges faced when trying to modify the appointment through the system. [AI Summary] 1. Contact Reason: Customer is calling to reschedule a repair appointment for their washing machine, originally set for the next day, as they will not be home in time for the visit. 2. Customer Request: Customer requests to change the repair appointment to a later date, specifically the 13th of August. 3. Agent Solution: Agent confirmed the customer's details and successfully rescheduled the repair appointment for the 13th of August. The agent documented the request and assured the customer that an email would be sent to the authorized service center regarding the new appointment. 4. Resolution Acceptance: Yes. The customer accepted the new appointment date and expressed satisfaction with the agent's assistance. 5. Customer Pain Point: Customer expressed frustration with the difficulty of rearranging the appointment and the inconvenience of not being able to change it easily. 6. Notable Comments: Customer mentioned the challenge of rescheduling due to the engineer's system, highlighting the need for a more user-friendly process for appointment changes. [Request] DONE REQUESTING TO SEND AN EMAIL TO ASC FOR RESCHEDULE OF THE REPAIR _________________________________________ RNU250811012311 Surname : CIOS Mobile Number : 07444215720 Post Code : NN18 68FW / NN2 6DR 1st Line of Address : 17 Essex Street, NORTHAMPTON, NN2 6DR, GB Email Address : arkadiuszcios2@gmail.com Model # : Serial # : DOP : Retailer : [Customer Issues] WASHER 21 MARCH 2024 CUSTOMER WANTS TO RETURN THE UNIT Customer is insisting to have a repair to us however we can only book the unit for inspection to know what's the main issue. No parking permit needed. Damaging the clothes [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling regarding a washing machine purchased on March 25 last year, which is causing clothes to rub and has a flow issue. 2. Customer Request: Customer seeks to return the washing machine due to ongoing issues and wants to confirm the validity of a reference number for the return process. 3. Agent Solution: Agent verified customer details, including the model and serial number. After checking with the repair department, the agent informed the customer that a new engineer visit is necessary to assess the unit again. The agent will send a reference number for the next visit and coordinate the collection of the unit. 4. Resolution Acceptance: Yes. The customer agreed to have another engineer visit to inspect the washing machine. 5. Customer Pain Point: Customer expressed frustration over the washing machine's persistent issues despite previous repairs, leading to the desire for a return. 6. Notable Comments: Customer mentioned that the washing machine has been problematic since delivery, and they are eager to resolve the situation to avoid further inconvenience. [Request] DONE BOOKING _________________________________________ CNU250811992733 Surname : COLLI Mobile Number : 07949281480 Post Code : EN3 6TN 1st Line of Address : 72 Bullsmoor Lane, ENFIELD, EN3 6TN, GB Email Address : lcolli33@aol.com Model # : GBV3200DPY.APYQLGT Serial # : 501TRQUF9388 DOP : 15/07/2025 Retailer : CURRYS [Customer Issues] [Consultation contents] [AI Summary] 1. Contact Reason: Customer is inquiring about the status of a pending order and has not received any updates via email or phone regarding their case since the end of July. 2. Customer Request: Customer seeks information on the status of their order and requests a manager to call back for further assistance if the issue is not resolved. 3. Agent Solution: Agent checked the customer's account and confirmed that the case is being handled by LG specialists. The agent informed the customer that they should receive an update by tomorrow or Wednesday via email from the resolutions team. 4. Resolution Acceptance: No. The customer expressed dissatisfaction with the lack of communication and indicated they would escalate the matter if not resolved soon. 5. Customer Pain Point: Customer is frustrated with the prolonged wait time for updates and feels that their case has not been handled properly, leading to a lack of trust in the service. 6. Notable Comments: Customer has been keeping a list of all representatives they have spoken to and is hopeful for a resolution by the end of the week. They requested a manager to call them back for further assistance. [Request] WILL RAISE FOR MANAGER AS HER REQUEST _________________________________________