Greenlane Speil · Offline Notepad

IF THE CUSTOMER IS NEW TO EV -thats completely understanble ! THIS PROCESS CAN BE OVERWHELMING ESPECIASLLY IF YOURE NEW TO IT, LET ME PROVIDE THE STPES FOR YOU. TO GET STARTED

FINDING THE NEAREST LOCATION

THATS REALLY CONCERNING, AND I KNOW YOURE WORRIED ABOUT RUNING OUT OF CHARGE, DONT WORRY, WELL WORK TOGETHER TO FIND THE NEAREST CHARGING STATION AND GET YOU CHARGED UP AND BACK ON YOUR WAY.

*Are we good to go? *CONFUSE ABOUT THE CAHRGING OPTIONS -I UNDERSTNND YOURE CONFUSION ABOUT THE CHARGING OPTIONS, LET ME PROVIDE THE EASY STPES. To get started can i have your name? *WHAT TO DO *I've had mine for 2 years now and ive always love it. how do you like yours? *I'm here to guide you through our charger options and help you choose the best one for you.

got it
I can't imagine how worried you must be,
no worries, now that were connected, I'm here to assist you. are we good to go?

*I would be happy to help you in locating the closest Green lANE CHARGING STATION.

CHARGING STATION LOCATION -TO easily locate the nearest Greenlane charging station, you can use yourGoogle Map or search it on youre mobile app. you can try it now and let me know if youre able to locate it

-To find the closest greenlane charging station, simply use your google maps on your device. and upon arrival.....

PARK AND PREPARXE YOUR EV -Upon arrival, you'll need to park your EV in the designated charging area. -simply follow these easy steps. first thing....

*BY THE WAY HERE ARE THE STEPS ON HOW TO CHARGE YOUR EV, SINCE YOURE NEW TO THIS.

SELECT CHARGING OPTIONS- May I ask what type of car are you using? I've heard great things about tesla, that's awesome! Try to check if thres charger for tesla and connect to it.

Try to check if thres charger for tesla and connect to it. Level 1 Charging- Standard of 120V outlet, slower but works for overnight charging- If you're not in rush and plan to stay nearby, use the level 1 charger for convenient overnight stay.

Level 2 Charging- 240V outlet, faster charging for daily use. DC fast Charging- High-speed for quick top-ups

If you're short on time, use the DC fast charging option for a quick and convenient charge. ( SECONDLY, IF YOURE ABLE TO CHOOSE THE COMPATIBLE CHARGER WITH YOUR EV........

CONNCET THE CAHRGING CABLE- plug the charging connector into your charging port. You may hear a click when it securely connected. Make usre your charger is compatible with your Ev port
PAYMENT PROCESS-

To start charging, some stations may ask for membership card, credit card or mobile app for the payment. -Follow the instructions on the charging stations screen or mobile app to complete the transactions
Payment options at some stations include membership cards, credit cards and mobile apps. ( you can use to pay any of those payment option) anything else

MONITOR CHARGING- Track your charging status, including time left and power delivered, on stations and app. -check your evs dashboard
END CHARGING STATION - once you're ev is fully charged, disconnect the charging cable from your vehicle.

Some charging stations may automatically stop charging when complete while others may require you to press a button to stop the session.

RETURN CABLE AND LEAVE THE STATION- safely store the charging cable back on the station.

"8cs of effective delivery" C- clear, correct... Clear- be clear with your goal, direct to the point. Concise- keep it short and simple. trim unimportant words Concrete- details are important Correct- speak slowly, pacing, pronunciation , mind your terminologies Complete- instructions are complete, more details mean more visual for your audience Coherent- avoid repetition of ideas Confident- it's not what you say, it's how you say it. Courteous- remember the magic words

Needs to improve- Acknowledge- dead air

May I ask what type of car are you using? I've heard great things about tesla, that's awesome

Try to check if thres charger for tesla and connect to it.

Irate Customer

I do apologize that you're experiencing frustration with our service, Since you re on the line with me you can expect a resolution. I'm going to go ahead and solve it. can you tell me more about the issue you're experiencing?

I'll do my very best to help you

im sorry you feel that way

I'm so sorry to hear that you're worried about your mom's concern, I acknowledge the urgency of the situation. I want to assure you that I'm here to help.

I UNDERSTNND YOURE CONFUSION ABOUT THE CHARGING OPTIONS, LET ME CLARIFY THAT TO YOU . T o get started can i have your name?

*WHAT TO DO * I've had mine for 2 years how and ive always love it. how do you like yours?