SEPTEMBER 26 · Offline Notepad

#1 Summary of Concern: -Sub Called regarding
-Sub Called regarding

Action Taken:

Adv. Sub -Adv Sub

Case Number: Caller ID: 2f0bffa6edc4000c

Full Name: jayson Martin rafael MIN: 639470195806

Transaction Details: MARK ANTHONY NG =- 639950371890

PID: Passed

STATIC : – DOB: Passed – Address: Passed

DYNAMIC : – Account Balance: Passed

DROP CALL +++++++++++++++++++++++++++++++++++++++ #2 = 16585661

Summary of Concern: -Sub Called regarding Personal Loan

Action Taken:

Adv. Sub the personal loan are not yet open to all subscriber of maya -Educate sub about personal loan

Case Number: 16585661 Caller ID: 2f0bffa6edd0000c

Full Name: JOSEPHINE IRIG LOBOS MIN: 6395675115989

Transaction Details:

PID: Passed

+++++++++++++++++++++++++++++++++++++++ #3 = 16585748 Summary of Concern: -Sub Called regarding wrong click for sending money instead of Bank transfer they click for send money

Action Taken:

upon checking the recipient is already register in Maya and the fund is intact .
Adv. sun no reversal policy -Adv sub coordinate to the recipient

Case Number: 16585748 Caller ID: 2f0bffa6ee2e000c

Full Name: ROWENA LLAGAS ORACION MIN: 639051143505

Transaction Details: WALLET TO WALLET TRANSFER Amount 500.00 Date and Time 26SEP23 / 08480463 RRN db770e7d0f7b Auth Code 547486 Target Account Number 639121100641 SUSAN MALLARI Status: Matched

PID: Passed

STATIC : – DOB: Passed – Address: Passed

DYNAMIC : – Account Balance: Passed +++++++++++++++++++++++++++++++++++++++ #4 = 16585923

Summary of Concern: -Sub Called regarding about purchase dispute

Action Taken:

Adv. Sub resend the disputes form
Get the case number to the sub 16585943 -Adv Sub monitor the feedback from the processing team

Case Number: 16585923 Caller ID: 2f0bffa6eec7000c

Full Name: Jo Anne Narral MIN: 639165825013

Transaction Details:

PID: Passed

+++++++++++++++++++++++++++++++++++++++ #5 - 2f0cebd2cada008f BUSINESS +++++++++++++++++++++++++++++++++++++++ #6 = 16586030

Summary of Concern: -Sub Called regarding Duplicate Account -Sub Called regarding

Action Taken:

Adv. Sub upgrade the account that you want to retain. -Adv Sub monitor within 3days

Case Number: 16586030 Caller ID: 2f0bffa6f05c000c

Full Name: Jennifer Lomboy MIN: 639664004580

Transaction Details:

PID: Passed +++++++++++++++++++++++++++++++++++++++ #7 = 16586084

Summary of Concern: -Sub Called regarding Account Deactivation

Action Taken:

Perform High Risk PID -Ask for the reason for deactivation -escalate this case -Provide escalation number to sub, -Adv Sub monitor with in 3bds

Case Number: 16586084 Caller ID: 2f0cebd2cb6c008f

Full Name: Mariane Mendoza MIN:639206522020

Transaction Details: MIN to Deactivate: 639206522020 Reason; Not interested

Probe by asking the following: Do you have a crypto purchase? No Do you have an existing BNPL Loan? No Do you have a Maya Savings? No Do you have a Maya Credit balance? No

PID: Passed

STATIC : – DOB: Passed – Address: Passed

DYNAMIC : – Account Balance: Passed – Number of physical cards currently linked on the account: Passed

+++++++++++++++++++++++++++++++++++++++ #8 = 16586174 Summary of Concern: -Sub Called regarding Unable to login

Action Taken: -Perform High Risk PID -Ask for the error message

Adv. Sub Submit necessary documents to docs-support@maya.ph Letter of Request Old MIN New MIN Reason: Inability to login in app after change of mobile number via app Case number Signature over printed name Valid ID -Adv Sub monitor within 3bds

Case Number: 16586174 Caller ID: 2f0bffa6f21c000c

Full Name: Maria Angelica Mata Refuerzo MIN: 639605424044

Transaction Details: Error Message : Additional Verification Required

OLD MIN: 639553400007 NEW MIN (change min via app) 639605424044 CASE NUMBER 16586174

PID: Passed

STATIC : – DOB: Passed – Address: Passed DYNAMIC : – Account Balance: Passed – Number of physical cards currently linked on the account: Passed / +++++++++++++++++++++++++++++++++++++++ #9 = 16586352

Summary of Concern: -Sub Called regarding Uncredited bank transfer from to bdo TO MAYA

Action Taken:

Adv. Sub monitor within 2bds

Case Number: 16586352 Caller ID: 2f0bffa6f32e000c

Full Name: Tristan Roy Pangan De Vera MIN: 639271289667

Transaction Details: 15,000.00 k +++++++++++++++++++++++++++++++++++++++ #10 = 16586548

Summary of Concern: -Sub Called regarding undelivered Maya Card

Action Taken: -Perform low risk PID

escalate this case -Provide escalated case number to sub. -Adv Sub monitor time to time

Case Number: 16586548 Caller ID: 2f0cebd2cef7008f

Full Name: Hank Marvin Maloles Potenciano MIN: 639171465151

Transaction Details: Reference ID: 4641b7b20573 Order Date: September 6
Status: Undelivered Delivery Address: House No. / Lot No. 15 / Blk. No.: 7 Street Name: Hickory ( Eastview Homes 3 ) Barangay: San Roque City or Municipality: Antipolo Province: Rizal ZIP Code: 1870 Landmark: CATLEYA RESORT
Alternative Contact Number: 639672690710 Alternative Delivery Address: NA Courier (if known): NA

PID: Passed

STATIC : – DOB: Passed – Address: Passed

DYNAMIC : – Account Balance: Passed – Number of physical cards currently linked on the account: Passed +++++++++++++++++++++++++++++++++++++++ #11 - 16586957 Summary of Concern: -Sub Called regarding Duplicate Account -Sub Called regarding

Action Taken: -as per checking the account that they want to retain is KYC 0 Limited

Adv. Sub upgrade the account -Adv Sub monitor with in 3days

Case Number: 16586957 Caller ID: 2f0cebd2d271008f

Full Name: Jerome Torre MIN: 639177449639

Transaction Details:

PID: Passed +++++++++++++++++++++++++++++++++++++++ #12 2f0bffa6f865000c MAYA BUsiness +++++++++++++++++++++++++++++++++++++++ #13
Summary of Concern: –Subs called to follow up regarding uncredited crypto -did not receive the Crypto transactio

Action Taken:

endorse to my desk

Case Number: 16587163 Caller ID: 2f0cebd2d3b0008f

Full Name: Antonio Jr. Joven Loyola MIN: 639953755761

Transaction Details: Created At -2023-08-29 11:59:50 Updated At -2023-08-29 12:56:40 User Mobile -+639953755761 User Id -5ef28e315f0734448625d7be6933fd602509 Transfer Id- 9ac0eee5-b953-4daa-b370-0a7225a50829 Type- Deposit Scope- External Direction- CRYPTO TO FIAT Status-REJECTED AUTO Psp Risk Status-ALERT Psp Risk Score-6.312831705807646 Currency Id-XLM Amount- 14999.9 Fiat Amount-101399.32 Crypto Address Value-GDEYGNFHFMHVSHMOILQSSFXHXAU2SYUBROJT22BXRQ37QJ2AICHKGIYA Ex Body Amount-14999.9

PID: Passed

++++++++++++++++++++++++++++++++++++++ #14 Summary of Concern: -Sub Called regarding failed txn in maya account

Action Taken:

Adv. Sub -Adv Sub

Case Number: Caller ID: 2f0bffa6f984000c

Full Name: Mat Hamry Dumlao Angeles MIN: 639503467979

Transaction Details:

PID: Passed ++++++++++++++++++++++++++++++++++++++ #15
Summary of Concern: -Sub Called regarding undelivered Maya Card

Action Taken: -Perform low risk PID

escalate this case -Provide escalated case number to sub. -Adv Sub monitor time to time

Case Number: Caller ID: 2f0bffa6fe4b000c

Full Name: Mcross Heart Pacheco MIN: 639566149851

Transaction Details: Reference ID: Order Date: Status: Delivery Address: House No. / Lot No 56 . / Blk. No.: 3 Street Name: Rosal Street ( ph2 Village Park) Barangay: Langkaan 1 City or Municipality: Dasmariñas City Province: Cavite ZIP Code: 04114 Landmark: A Alternative Contact Number:
Alternative Delivery Address: Courier (if known):

PID: Passed

STATIC : – DOB: Passed – Address: Passed DYNAMIC : – Account Balance: Passed – Number of physical cards currently linked on the account: Passed ++++++++++++++++++++++++++++++++++++++ #16 ++++++++++++++++++++++++++++++++++++++ #17 ++++++++++++++++++++++++++++++++++++++ #18 ++++++++++++++++++++++++++++++++++++++ #19 ++++++++++++++++++++++++++++++++++++++ #20 ++++++++++++++++++++++++++++++++++++++ #21 ++++++++++++++++++++++++++++++++++++++ #22 ++++++++++++++++++++++++++++++++++++++ #23 ++++++++++++++++++++++++++++++++++++++ #24 +++++++++++++++++++++++++++++++++++++ #25 ++++++++++++++++++++++++++++++++++++++ #26 ++++++++++++++++++++++++++++++++++++++ #27 ++++++++++++++++++++++++++++++++++++++ #28 ++++++++++++++++++++++++++++++++++++++ #29 ++++++++++++++++++++++++++++++++++++++ #30 ++++++++++++++++++++++++++++++++++++++ #31 ++++++++++++++++++++++++++++++++++++++ #32 ++++++++++++++++++++++++++++++++++++++ #33 ++++++++++++++++++++++++++++++++++++++ #34 ++++++++++++++++++++++++++++++++++++++ #35 ++++++++++++++++++++++++++++++++++++++ #36 ++++++++++++++++++++++++++++++++++++++ #37 ++++++++++++++++++++++++++++++++++++++ #38 ++++++++++++++++++++++++++++++++++++++ #39 ++++++++++++++++++++++++++++++++++++++ #40 ++++++++++++++++++++++++++++++++++++++ #41 ++++++++++++++++++++++++++++++++++++++ #42 ++++++++++++++++++++++++++++++++++++++ #43 ++++++++++++++++++++++++++++++++++++++ #44 ++++++++++++++++++++++++++++++++++++++ #45 ++++++++++++++++++++++++++++++++++++++ #46 ++++++++++++++++++++++++++++++++++++++ #47 ++++++++++++++++++++++++++++++++++++++ #48 ++++++++++++++++++++++++++++++++++++++ #49 ++++++++++++++++++++++++++++++++++++++ #50