INITIAL INVESTIGATION DISPUTE ID: 4703065
 DND: 2022-07-19
 Intake type:  Phone 
REG E: Yes
OLD/NEW: Old 

Moto/ECI 7 Entry Mode 10 (arn #383521 ) card-absent with cb rights
Moto/ ECI 7 Entry Mode 01 (arn #087635 ) card-absent with cb rights

		



Card ID number: 4232230220963404
PRN: 156116169277, Chime 1

Last 4 disputed card: 
Merchant Credit: 
Claim cancellation: 
Card replaced: 
PC Due/Issued : 
Card Status: not stated
 Pin Status: 
Transaction type: 

denial 
With previous transactions from the same merchant.
Balance exhausted after the authorization of the last disputed transaction.
Member has previous transaction on 2022/03/18 amounting to $4.99 with the same disputed merchant where it has entry mode 10, credential on file and no response code 85 was captured prior the authorization of the disputed transaction.





write off

Deny code 51 & 59 is observed within the UT timeline.



Dispute ID: 4703104. DND: 2022-07-19. CH is disputing 2 UT from Microsoft and Microsoft Store amounting to $76.00. No merchant credit. No claim cancellation. Reg E claim. * Investigation* As per Penny, card status is not specified. CH has previous transactions from the same merchant. Balance exhausted after the authorization of the last disputed transaction. Member has previous transaction on 2022/03/18 amounting to $4.99 with the same disputed merchant where it has entry mode 10, credential on file and no response code 85 was captured prior the authorization of the disputed transaction. Previous rep has sent additional info letter. Case ongoing.