HANDLED FWUP

December 7 (UST) DONE Will/Inform ask customer if the device is already unlocked.

--Need to call--- Rodrigo Nunes

December 12 (SAMSON) DONE 60e556b5-4ffc-4e17-872f-4f86fb491fef Brittany Owens 1Beh32jAcKjglJYdF8mm 4049933718

MEMO: PA Modify PA request denied. Wait PA to Fall off to create new one.

December 12 (SAMSON) DONE

Need to call Reso: change rate plan 860-992-6532 RAGHUVEER RACHAKONDA 8609926532 945956708

December 13 (UST) DONE mqwkPiiAIhKpjbUXG2jR MATTHEW MACIAS 2134426887 989823287

Need to call: (For account monitoring and set up a follow up on Wednesday for the payment arrangement. In case the account get suspended, kindly restore as One-Time courtesy) (Check if the minimum balance was settled and ask to set up PA)

December 13 DONE Roilinda Walker 991975953 Need to call CX: 4342474766 (Check if the available date for payment arrangement as per CX preferred date is 12/21) If yes, inform to set up PA/ If no, own the no fall off, if suspenden restore as one time courtesy)

December 14 (UST) DONE! LINH HUYNH BAN: 953068715 Need to call: (626)283-1874 Reso: Change rate plan - insider requirements Also need to credit $47

What: goodwll Why: previous promise on the plan price Adj Amount: $47 Math: Billing Cycle: current Approved By: John S.

December 14 (UST) DONE! Cancel the line ending 8563 KENDRA KLINE BAN: 139618671

December 14 (UST) DONE! RANJIT CHODE BAN: 985144344 790ba991-e99c-4971-98fe-4a6475562f29 Need to call: 3233346695 Concern: ((716) 704-7900) Denied expired promotion

December 15 DONE! Anna Clark Call: 3125502697 Credit the $63.5 BAN: 982789710 Reso: Will credit the half of the restoration fee 1st: $63.5 2nd on next week (create new FU) $63.5

December 15 DONE! amanda swab BAN: 971348481 Number: 7378771554 Token: 110162955386 Chat ID: 56e2be8f-c5d3-45f4-a0ec-3b9c047f1b3d Will do follow up (add the promotional code for you to get the promotion,) Supervisor's call | bill and equipment charges moving forward

December 16 DONE! Brittany Williams BAN: 984956703 Number to call: 2396458392 To do: Update to set up PA once fall off, One time restore if acc gets suspended

December 16 DONE! ANDREW JONES PAH Need to call: (610) 550-6021 BAN: 887007470

To do: Advice once paid the Minimum balance he can pay PA already. One time restore if acc gets suspended

December 19 MELONIE MERRITT BAN: 250037709 Mobile Number: 3142783397

Reso: Decline, the one time charge is valid. The one time payment you have was back out. December 19 Fahim Rahman Niloy Call: (929) 358-8069 BAN: 970497175 Order Number: 510163580894 Will do: monitor the status of the order and once have received it I will call Fahim to have it port in her number 6464446600. If did not answer Refer to Number Transfer Center (1-877-789-3106)

DECEMBER 20 ERIC JUSTINIANI PAH (951) 850-0459 240008498 Call for releasing the line option, 4am

DECEMBER 20 Pankaj Agrawal PAH (617) 721-2262 970014902 Reso: Connect with Tech since they only have access to Check signal booster devices

DECEMBER 20 CATHY PEDERSON PAH (937) 561-4531 981814329 Need to do: Credit the $65 for bill