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●Hello, Valued customer! Thank you for choosing Harry and David. My name is Haydee I will be happy to assist you. Please give me a moment to review your chat with the virtual assistant.

●Thank you for confirming that. Let me take a quick look at your order. Just a moment while I check on this.

●I’ve located your account. For verification purposes, could you please confirm your full name and your billing address as well?

Working on Holds 200//Already called the customer// Payment is already captured// Order Balanced//1st attempt already called the CX but not available//Left vm and em

DearMandira Patel,

Thank you so much for reaching out.

We are truly sorry to learn of your disappointment with your gift. We regret that we did not meet your expectations, and we appreciate the opportunity to make things right. A refund of $64.74 has been issued to your payment method and will reflect on your account shortly.

Thank you for taking the time to make us aware of this issue. Maintaining the quality of our products and providing the best possible service is extremely important to us. Your feedback helps us continue to improve, and we genuinely appreciate that you reached out.

Your satisfaction is very important to us. Please let us know if we may be of further assistance.

Warm regards.

Haydee V. Harry & David 2500 S Pacific Hwy, Medford OR 97501 Call Toll Free 1-800-345-5655