1. Types of unplanned service fees • box related • product level • shipment level Unplanned prep – bagging Unplanned prep – bubble wrap Unplanned prep – product related Other labelling problems – product related Label missing – product-related Incorrect label – product related ------------------------------- 3. Tips for sellers to avoid unplanned service fees * product related - • During shipment creation, verify the required type of barcode for each unit. • Make sure to apply Amazon barcodes (X00) for products that are ineligible to use the manufacturer barcode. • The Amazon barcode must match each individual unit (FNSKU, title and condition). Make sure that all other scannable barcodes are fully covered. * Incorrect label – product related • The Amazon barcode must match each individual unit (FNSKU, title and condition). Make sure that all other scannable barcodes are fully covered. • If you have multiple listings for the same ASIN, make sure that the barcode matches what is required on the shipping plan. * box related • Each box in the shipment is required to have an FBA shipment label that meets the requirements. • Individual or master-pack units still require a unique FBA shipment ID label. Each pallet must have four pallet labels. • Both the FBA shipment label and the carrier label must remain uncovered and be placed on a flat surface on the box so that barcodes do not fold over edges or corners. * Unplanned prep – bagging • Poly bags that are used to protect units must be transparent bags with a 1.5 mm thickness. • Shrinkwrap must also be transparent and cannot protrude more than 7.5 cm past the dimensions of the product. • Poly bags must have a suffocation warning if the opening is 12.5 cm or larger. • All barcodes must be scannable through the poly bag or placed on the outside of the bag. * Unplanned prep – bubble wrap • Bubble wrap may be required for liquid, sharp or fragile items. • Bubble wrap should be tightly wrapped and taped shut so the product can’t fall out. Scannable barcode labels should be placed on the outside. •Make sure the item is able to pass a 125 cm drop test on a hard surface without the contents breaking. * Unplanned prep – product related • Tape can be used to secure poly bags, caps on liquids, bubble wrap and products that may come open during storage or shipment. • Make sure that the product can’t fall out of its packaging or leak, and make sure that the product is fully sealed. Certain products may require extra taping to ensure that the seal does not open.