EMAIL FORMAT

INTERACTION ID: EMAIL FROM: CUSTOMER'S NAME: ISSUE: ORDER NUMBER: N/A RETURN OR CANCEL REASON: n/a ACTION TAKEN: STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS SET: OUTCOME:

PROJECT RESCUE Multiple Contact(3 or more): Yes Customer:  Order#: Date ordered: Estimated Ship Date: SubTotal: SKU(Product #): ISSUE (details): Tech Case #: What we know: Pending Request/Request Made: Reason for PR: How do we attempt to Resolve: