attached plan is Digits paired, it should be Apple Digits paired. Change the plan from DADIGPR15 to APLDIG15 >> future dated.

Follow the promo esca template that we have in teams.

PROMO ESCA:  
CHAT ID: 06e411d2-a3fc-49da-aaf3-d983cb22b9eb
EIP ID: 202408181102025025	  
BAN: 992689451  
LINE: (660) 270-9527  
C2 DOC: https://c2.t-mobile.com/offers/4c114
PROMO CODE: P939 / OR23013 
BRIEF ESCALATION DETAILS: wrong promo applied, instead of DIGITS Apple Watch Plus, the Data w/ paired DIGITS Plus was applied, done changing the plan and set as future dated

select line> double click PP> double click the plan under> new mini window, apply the new plan> ok