ther

{Opening Spiel}

Thank you for letting me know your concern. I understand that . Nothing to worry about! I'd be delighted to assist you and I will do my best to help you out.

I appreciate you for bringing this to our attention. I am very sorry to hear that . Nothing to worry about! I'd be delighted to assist you and I will do my best to help you out.

May I know whom do I have pleasure speaking with today?

{VERIFICATION}

Authenticated - My pleasure of assisting you today. May I please verify the complete shipping address and the first and last name of the person this order is being shipped to?

May I have your email and order number, please?

Not Authenticated - To better assist you, May I please verify the phone number or email address on the order, the shipping address, and the first and last name of the person the order is being shipped to?

In order for me to check your order and address your concern properly, May I have the shipping address and email address on your account?

Thank you for providing the information. May I have as well the order number please?

{HOLD SPIEL}

Thank you for providing this information. Please give 1-2 minutes to check all my resources regards in this order number. So, we can determined what the best process I can assist you with this afterwards.

Thank you for your patience. May I request to put you on hold for additional 1-2 minutes again. I'm still checking and working this for you please?

Thank you for your understanding.

{Compliments}

Thank you for waiting. Oh by the way I would loved to tell you this personally that you have a great products ordered to us, Specially the ( Name of the items). This is one of our best seller here at Victoria's Secret. Because of ( Description of the items)

Moving forward. Upon checking your order.

I am glad I was able to (insert what you have done) today! While I process the XX earlier I can't help but notice your great selections specially the XX, this features XX. How about getting a XX to complete the look? This XX has (include suggestion and feature). What size should I grab for you?

I am glad I was able to (insert what you have done) today! While I process the XX earlier, I can't help but notice your great selections specially the Lightly Lined Full-Coverage Bra, this feature ensuring you feel supported and fabulous all day long. How about getting a Panty to complete the look? This No-Show Cheeky Panty https://bit.ly/41nplIA has Smooth, seamless, and ultra-comfortable style. What size should I grab for you?

How about getting a Bra to complete the look? This BODY BY VICTORIA Invisible Lift Unlined Smooth Demi Bra, this features Meet your new everyday pick-me-up in a lightweight, unlined design with a barely there feel. https://bit.ly/3OO81Hz

{RECOMMENDATION}

I would love to introduce to you our Lightly Lined Full-Coverage Bra https://bit.ly/3UeaTB5, This has an essential style offers the perfect combination of coverage and comfort, ensuring you feel supported and fabulous all day long. Also feature a softly padded Memory Fit cups. These cups are specifically designed to mold to your unique curves, providing a personalized fit that enhances your natural shape and ensures a flattering silhouette. To complete your look this item is a perfect match with our No-Show Cheeky Panty https://bit.ly/41nplIA. It is designed with raw-cut edges that are nearly invisible under even the tightest clothes features a Smooth, seamless, and ultra-comfortable style that will elevate your confidence to new heights. Should I grab this pair items for you now?

{BUMPING/ UNRESPONSIVE CX}

Hello, I don't mean to rush you I just want to clarify if we still connected?

Hi, Are we still connected?

It's been a few minutes since I've heard from you. If you need additional assistance, please chat back in or call us at (800) 568-4288. Thank you so much for choosing Victoria's Secret! Have a great day.

{Closing Spiel}

Is there anything else I can help you with today aside from (concern of your cx)?

Is there any other questions or assistance that I may serve you aside from ? I just wanted to make sure that everything is covered before we part ways. Welcome! I appreciate you allowing me to assist you with (concern). We truly appreciate you for being a loyal customer (Name of the CX ). We are delighted to have you as part of our Victoria's Secret family!

Thank you once again for choosing Victoria's Secret . We are looking forward to continuing to serve you better in the future. Have a great day ahead! {ULTRA HIGH VALUE CUSTOMER APPRECIATION}

As part of our appreciation for you being one of our best customer, I would like to upgrade your shipping for in stock items, to our 2nd Business day Express, at no charge to you!

CX name, I want to let you know that we would love to hear from you! Once you receive your order, If you have a moment, please share a product review! By doing so, you can earn reward points!