5430150

DISPUTE ID : 5430150 DND: 2022-11-01 VIA PHONE

CH claimed 2 Unauthorized debit transactions with the total amount of $100.68 against with the merchant Amazon. Regulation E claim. Card replaced. No claim cancellation nor Merchant credit. As per penny Card status was not in possession at the time of txn. Pin secured. Transaction type Entry mode 1 | Moto 7.

Investigation No suspicious Deny Codes captured that are associated with the disputed merchant during the disputed timeline. There's One Prior history found with the disputed merchant . No signs of ATO nor PII changes found within UT TIMELINE however No funding activity found. No cash in - cash out found within UT timeline . Balance captured as High-ending after the authorization of the disputed transaction. No freezing and Unfreezing activity within UT TIMELINE. Cannot conduct MCO since the merchant's name (AMAZON) is included in the approved DNC list.

Results: No enough evidence to deny this claim. Initiated chargeback with ROL CASE #2274136684 ZD# 56842665 FOR ISSUED PVC CASE ONGOING.