Negotiation after Troubleshooting

I am glad that we were able to get your calls through. As for the adjustment since not all the services aren't working and only the calls, I would like to offer to cover () of your monthly bill. Would this work for you?

I am glad that the issue has been fully resolved and your data service is usable again. I understand that this has indeed been an accident on your part. I do want to help you out any way I can so I would like to offer to cover (negotiate) of your bill instead since you still can use your other services just fine. Would this work for you?

I definitely understand the need for some additional time to pay and I am happy to discuss options with you to help you stay connected.

If the customer cannot pay the balance in full, attempt to collect the full past due balance. Right now, there is a past due balance of $XXX.XX. I recommend making a payment as soon as possible. It is more important than ever to stay connected. How does that sound? Restoration of line:

Oh no sorry to hear about that, I know how important of having service active 24/7 to stay in touch with loved ones, work, emergencies and everything. I can certainly relate to you. No worries, we'll check some other options for you.

I understand where you're coming from, CX. And here's what we're going to do since we really want to help you, we'll manually restore the service to your account as one time courtesy, and to set expectations, service are not secured and may be suspended at any time, a $20 restore fee per line with a cap of 3 lines will be charged once the service are restored, if suspended.

Shall we proceed and restore the service?

I understand where you're coming from my friend, I can certainly relate to you, I'm also a father and I know how you feel.

I'll go ahead now and restore the service to your account.