ACKNOWLEDGEMENT

NO MATCHING EMAIL

May I please your phone number and email address, the first & last name of the person the order is being shipped to and the full shipping address?

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MODIFICATION I understand that you want to modify your order. I will be happy to check if it's still eligible for modification.

I understand that you want to change the size or color of the items. I will be more than happy to check and assist you today.

I have successfully changed the xxx of your order to xxx. Please be informed that you will only be charged of the new order total once the order has shipped out and the pre-authorization for the amount taken off will fall off within 3-5 business days. You can expect your order to be delivered on or before XXX. You will also receive an email confirmation within an hour.

+++++++++++++++++++++++++++++++++++++++++++++++++++++ CHANGE/UPDATED ADDRESS

I understand that you need assistance to change your shipping address. I will be more than happy to check and assist you today.

Thank you so much for patiently holding, XXX. I have successfully changed the shipping address of your order to xxx. Please be informed that you will only be charged of the new order total once the order has shipped out and the pre-authorization for the amount taken off will fall off within 3-5 business days. You can expect your order to be delivered on or before XXX. You will also receive an email confirmation within an hour.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++ APPLYING OFFER I understand that you want to apply an offer code. I will be more than happy to assist.

I'm sorry that you were having trouble applying the offer code. I will be more than happy to verify and assist you today. Thank you so much for patiently holding, xxx. I have successfully applied the offer code to your order and your new order total is xxx. Please keep in mind that the pre-authorization for the amount withheld will be removed within three to five business days, and you will only be charged for the updated order total after the package has been shipped. It's expected delivery will be on or before xxx. You will also receive an email confirmation within an hour.

Alright. I have successfully applied the rewards discount to your order, manually, My. Your new order total is 20.99 and you will only be charged of the new order total once it has shipped out. The pre-authorization taken off on your order will fall off within 3-5 business days. You can expect your order to be delivered on 11/18. You will also receive an email confirmation within an hour.

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ADD/REMOVE ITEM I understand that you want to add/remove items to your order. I will be more than happy to assist you today.

I have successfully removed the item to your order and your new order total is xxx. Please keep in mind that the pre-authorization for the amount withheld will be removed within three to five business days, and you will only be charged for the updated order total after the package has been shipped. It's expected delivery will be on or before xxx. You will also receive an email confirmation within an hour.

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