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30/06 CALLS

CNU250628574288 RNU250630093532

Surname : TRACY HARDIE

Mobile Number : 07790218588

Post Code : SK12 1DQ

1st Line of Address : 5 James Pimlott Drive, Poynton SK12 1DQ

Email Address : tracey.hardie@sky.com

Model # : F6V910WTSA.ABWQPUK

Serial # : 203PNLPON896

DOP : 09/07/2022

Retailer : AO RETAIL LTD C/O EXPERT 360

[Customer Issues] Saturday OPn

Detergent drawer is inserted completely. Cleaned the drawer however when customer put back the drawer its not shutting it properly. Issue persist.

No parking permit needed. Photo of the error code is attached.

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling to check the warranty status of her washing machine, which has a dispenser drawer that isn't closing properly, resulting in an error message and preventing the machine from functioning.

  2. Customer Request: Customer seeks confirmation on whether the washing machine is still under warranty and requests assistance with the repair process.

  3. Agent Solution: Agent confirmed that the washing machine is out of warranty but offered to register the customer for an extended warranty that covers the repair. The agent requested the receipt and serial number for processing the warranty registration.

  4. Resolution Acceptance: Yes. The customer accepted the proposed solution of registering for an extended warranty without any payment required.

  5. Customer Pain Point: Customer expressed frustration over the washing machine malfunctioning shortly after submitting a repair request and being out of warranty, which adds to her inconvenience.

  6. Notable Comments: Customer mentioned that her phone sometimes disconnects during calls and requested the agent to call her back if the call drops. She also provided her email address for future communications.

[Request] DONE BOOKING

CNU250630583013

Surname : CLARKE

Mobile Number : 07814957780

Post Code : PO9 3LR

1st Line of Address : 1 Auriol Drive, HAVANT, PO9 3LR, GB

Email Address :

Model # : GBV5240CEP.AEPQLGT

Serial # : 504TRSE5E070

DOP : 22/06/2025

Retailer : CURRYS

[Customer Issues] FRIDGE FREEZER GBV5240CEP Warranty can be send via post

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling to register a new fridge freezer for warranty purposes, providing the model number GB Bravo Victor 5240 CA Charlie Echo Papa.

  2. Customer Request: Customer seeks assistance with the warranty registration process for their newly purchased fridge freezer.

  3. Agent Solution: Agent collected necessary information for warranty registration, including model number, customer’s name, contact details, and serial number. The agent confirmed the details and noted that the warranty certification could be sent via post as per the customer's preference.

  4. Resolution Acceptance: Yes. The customer accepted the proposed solution of receiving the warranty certification via post.

  5. Customer Pain Point: Customer expressed reluctance to provide an email address for warranty communication, preferring postal delivery due to concerns about needing to claim on the warranty soon after purchase.

  6. Notable Comments: Customer mentioned having the fridge for only a few weeks and hopes not to need to use the warranty, indicating a desire for minimal hassle with the registration process.

[Request] DONE REGISTERING

CNU250630583672 RNU250630086578

Surname : PRIESTLEY

Mobile Number : 07734337199

Post Code : HX3 8NN

1st Line of Address : 27 Astral Avenue HX3 8NN HALIFAX, HX3 8NN, GB

Email Address : richard_priestley2000@yahoo.co.uk

Model # : GSQV90PZAE.APZQLGU

Serial # : 302TRLV21976

DOP : 11/05/2023

Retailer : JOHN LEWIS

[Customer Issues]

Unplugged and plug in the appliance. Issue persist.

No parking permit needed.

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling regarding a malfunctioning fridge freezer, specifically an error code CF indicating cooling issues, with the freezer not freezing and the fridge not cooling adequately.

  2. Customer Request: Customer seeks assistance for a repair appointment, as the warranty has recently expired, and is inquiring about chargeable repair options.

  3. Agent Solution: Agent confirmed the error code CF relates to a condenser fan failure. The agent guided the customer through troubleshooting steps, including unplugging the appliance, and verified the serial number for service documentation. The agent then proceeded to schedule a chargeable repair and informed the customer about the next steps.

  4. Resolution Acceptance: Yes. The customer accepted the proposed chargeable repair and agreed to proceed with the scheduling.

  5. Customer Pain Point: Customer expressed frustration over the appliance malfunction occurring shortly after the warranty expired, leading to inconvenience and potential additional costs for repair.

  6. Notable Comments: Customer mentioned that they had previously uploaded all necessary information online, including the serial number, and had communicated with another agent regarding the issue.

[Request] DONE BOOKING TRANSFERRED TO PAYMENT

CNU250630584221

Surname : HEVNESS

Mobile Number : 07458620114

Post Code : NG22 8TQ

1st Line of Address : 11 Meadow Grove, NEWARK, NG22 8TQ, GB

Email Address : jhev@me.com

Model # : GSL760MCKV

Serial # : 010TRPTOL416

DOP : 12/12/2020 - REPLACEMENT UNIT

Retailer : AO RETAIL LTD C/O EXPERT 360

[Customer Issues] FRIDGE FREEZER IS NOT COOLING DOOR IS CLOSED IN SMART DIAGNOSIS 2 WEEKS AGO

-24 FREEZER 1 FRIDGE

[Consultation contents]

[AI Summary]

  1. Contact Reason: Customer is calling about a LG freezer that is not maintaining its temperature, causing food to deteriorate. The customer has checked the app, which indicates no issues, but there is a message about the door possibly being open.

  2. Customer Request: Customer seeks assistance in diagnosing the issue and potentially scheduling a repair if necessary.

  3. Agent Solution: The agent verified the customer's account and requested the model and serial number of the freezer. After confirming the warranty status, the agent explained that the standard two-year warranty for engineer visits has expired. The agent offered a chargeable repair service for £215, which includes parts, labor, and a 90-day recall period. The agent also provided information about the possibility of a partial refund if the compressor is the only issue.

  4. Resolution Acceptance: No. The customer did not accept the proposed solution, expressing concern about the cost and seeking further clarification on troubleshooting steps.

  5. Customer Pain Point: Customer is frustrated with the malfunctioning freezer, which has been an ongoing issue for two weeks, and is concerned about the cost of repairs without a clear diagnosis.

  6. Notable Comments: Customer mentioned that the freezer is set to -24 degrees but is not freezing items properly, and the fridge side is at 1 degree, which is not cold enough. The customer is looking for basic troubleshooting steps to try before committing to a repair.

[Request] DONE SENDING THE TS

CNU250630584447 RNU250630093521

Surname : SAYED

Mobile Number : 07710566368

Post Code : LU4 9AX

1st Line of Address : 45 Compton Avenue, LUTON, LU4 9AX, GB

Email Address : y_sayed@yahoo.co.uk

Model # : F4Y510WBLN1.ABWQPUK

Serial # : 402PNKG7C565

DOP : 10/05/2025

Retailer : JOHN LEWIS

[Customer Issues]

No parking permit needed.

Cleaned pump filter. Checked pipes are not blocked or frozen. Outlet pipes height is not exceeding 1m. Checked drain hose is not kinked or bent. Unplugged and plug in. Issue persists.

[Consultation contents]

[AI Summary]

  1. Contact Reason: Customer is calling regarding a recurring issue with their washing machine, specifically an OE error code that has occurred intermittently. They previously spoke to another agent who requested a photo of the error.

  2. Customer Request: Customer seeks assistance in resubmitting the photo for the error code since the previous case was closed and they want a quick resolution to the ongoing issue.

  3. Agent Solution: Agent explained that the previous case was closed, preventing the photo from being attached. The agent verified the customer's account details and informed them that a new SMS would be sent to facilitate the photo submission. The agent documented the issue and noted the OE error code for further processing.

  4. Resolution Acceptance: Yes. The customer accepted the agent's solution to resend the photo and appreciated the prompt assistance.

  5. Customer Pain Point: Customer expressed frustration over the need to start the process again after already providing a photo and the inconvenience caused by the washing machine malfunctioning intermittently.

  6. Notable Comments: Customer mentioned that they had used the washing machine multiple times since the last call, and the error occurred again, highlighting the urgency for a resolution.

[Request] DONE BOOKING

CNU250630584726 RNU250630093512

Surname : HENNIGHAN

Mobile Number : 01654700040 / 07765478861

Post Code : SY20 8HD

1st Line of Address :Broneirian, Newtown Road, MACHYNLLETH, SY20 8HD, GB

Email Address : davidhennighan@gmail.com

Model # : F4V309WNW.ABWQWUK

Serial # : 207PWBAK5077

DOP : 30/06/2022

Retailer : VAUGHANS RADIO LTD

[Customer Issues] Leakage from the underneath

No parking permit needed.

No error codes. No noise. No vibration. Checked the inlet and outlet pipes no visible damage or tear. Cleaned the filter. Issue persist.

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling about a leaking washing machine, serial number 207 PWBAK 5077, which has been malfunctioning and leaking water during operation.

  2. Customer Request: Customer seeks confirmation of receipt for previously sent documents and requests a repair appointment for the washing machine.

  3. Agent Solution: Agent verified the customer's account and confirmed receipt of the proof of purchase and serial sticker. The agent registered the washing machine for extended warranty coverage and informed the customer that once the warranty is approved, a repair appointment will be scheduled.

  4. Resolution Acceptance: Yes. The customer accepted the agent's solution and was satisfied with the registration process for warranty coverage.

  5. Customer Pain Point: Customer expressed frustration over having to call multiple times regarding the same issue and the inconvenience caused by the leaking washing machine.

  6. Notable Comments: Customer mentioned sending required documents multiple times and emphasized the urgency of resolving the issue, as it has been a recurring problem.

[Request] DONE BOOKING

CNU250630585277

Surname : JACKSON

Mobile Number : 07885415118

Post Code : TR20 8AE

1st Line of Address : 2 Trafalgar Fields, PENZANCE, TR20 8AE, GB

Email Address : sophij@live.co.uk

Model # : F4X7009TSB.AESQPUK

Serial # :

DOP :

Retailer : LG ELECTRONICS

[Customer Issues] WASHER 25/06/2025

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling to register a newly purchased washing machine for a five-year extended warranty, as the online registration was unsuccessful.

  2. Customer Request: Customer seeks assistance in registering the warranty and providing the necessary model and serial numbers.

  3. Agent Solution: Agent confirmed the washing machine model is eligible for the extended warranty. The agent offered to create an account for the customer to facilitate future calls and requested the serial number, which the customer could not provide at the moment. The agent suggested the customer call back with the serial number.

  4. Resolution Acceptance: Yes. The customer accepted the agent's offer to create an account for easier future interactions.

  5. Customer Pain Point: Customer expressed frustration with the online registration process not working and the difficulty in locating the serial number while at work.

  6. Notable Comments: Customer mentioned the washing machine was delivered on June 25, but could not recall the order date. The customer also declined to receive marketing communications and satisfaction surveys.

[Request] DONE SENDING SMS WILL REGISTER FOR 5YR WARRANTY

CNU250630585813

Surname : ZIMARA HAMADI

Mobile Number : 07533583020

Post Code : NN5 7BF

1st Line of Address : 97 Lyttleton Road, NORTHAMPTON, NN5 7BF, GB

Email Address : misszimmyx@gmail.com

Model # : F4C510GBTN1.AMBQPUK

Serial # : 504PNPDB3032

DOP : 22/06/2025

Retailer : CURRYS

[Customer Issues] WASHER Fabric Softener Alert [Automatic Detergent]

Customer is not using the liquid compartments on the drawer just the powder compartment only. Cleaned the dispenser tray. Customer isn't putting a lot of washing powder that might cause the issue. Customer didn't adjust the water pressure when the unit was installed. Issue persist.

No parking permit needed.

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling to follow up on a previous conversation regarding a text link to upload a video of the washing machine issue, which they have not received.

  2. Customer Request: Customer seeks assistance in receiving the text link to upload the video and clarification on the washing machine's detergent compartment issue.

  3. Agent Solution: Agent confirmed that the text message was not sent as noted in the system. The agent documented the customer's issue regarding the detergent compartment not draining properly and assured the customer that they would send the SMS link shortly.

  4. Resolution Acceptance: Yes. The customer accepted the agent's solution to send the SMS link for video upload.

  5. Customer Pain Point: Customer is frustrated by the lack of communication regarding the video upload link and the malfunctioning detergent compartment that retains water after cycles.

  6. Notable Comments: Customer mentioned that the washing machine was purchased from a Curry Curry store and specified that the issue is with the detergent compartment, not related to fabric softener usage.

[Request] DONE SENDING NEW SMS ONCE RECEIVE THE VIDEO WILL BOOK THE UNIT FOR A REPAIR

CNU250630586413

Surname : CHALK

Mobile Number : 07850524235

Post Code : EN10 6FE

1st Line of Address : 77 Vancouver Road, BROXBOURNE, EN10 6FE, GB

Email Address :

Model # : GSL761MCKV.AMCQLGU

Serial # : 107TRNG19847

DOP :

Retailer : DOMESTIC AND GENERAL SERVICES LTD

[Customer Issues] FRIDGE

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling to inquire about the purchase date of their fridge freezer, which was replaced under warranty but lacks documentation of the exact date.

  2. Customer Request: Customer seeks assistance in retrieving the purchase date or any related documentation for their fridge freezer to clarify warranty coverage.

  3. Agent Solution: Agent attempted to verify the customer's account and requested details about the purchase and replacement. The agent explained that the standard warranty for the unit is two years, while the ten-year warranty applies only to the compressor. The agent offered to connect the customer with an engineer for further assistance.

  4. Resolution Acceptance: No. The customer decided not to pursue further assistance and mentioned they might purchase a new unit instead.

  5. Customer Pain Point: Customer expressed frustration over the lack of documentation regarding the replacement and the difficulty in determining warranty coverage, leading to confusion about their options.

  6. Notable Comments: Customer indicated they were considering purchasing a new unit online due to the issue being a minor part (a plastic cog in the ice maker) and expressed dissatisfaction with the warranty process.

[Request] DONE

CNU250630586914

Surname : BROWN

Mobile Number : 07799768063

Post Code : L17 4JH

1st Line of Address : 29A Aigburth Drive, LIVERPOOL, L17 4JH, GB

Email Address : mrsamuelbrown@gmail.com

Model # : GSJV91PZAE.APZQEUK

Serial # : 107TRCN22307

DOP : 24/12/2021

Retailer : CUSTOM ELECTRONIC DESIGN LTD

[Customer Issues] FRIDGE AND FREEZER NOT WORKING FRIDAY

Compressor is not working. Temperature on Freezer -23 Fridge 3. No foods blocking the air vents. Door still closing properly. Gasket seal doesn't have any visible damage or tear. Unit has a sufficient spacing at the sides and back for ventilation. Issue persist.

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling about an LG American fridge freezer (model GSJV91PZAE) that has stopped working, affecting both the fridge and freezer compartments.

  2. Customer Request: Customer seeks a repair appointment and clarification on costs, as the unit is out of warranty.

  3. Agent Solution: Agent explained that the unit is out of warranty and offered a chargeable repair option costing £215, which includes parts, labor, and VAT. If the compressor is the issue, a partial refund of £105 for labor would be provided. The agent also noted that the engineer would contact the customer within two business days to schedule the repair.

  4. Resolution Acceptance: No. The customer did not confirm whether to proceed with the repair and indicated they would get back to the agent.

  5. Customer Pain Point: Customer expressed frustration over the urgency of the situation, as the fridge is not cooling, and they have a family with children relying on it.

  6. Notable Comments: Customer mentioned the need for a quick resolution due to family circumstances and requested prioritization for the repair appointment.

[Request] DONE

CNU250630587405

Surname : LI

Mobile Number : 07425632999

Post Code : M33 4QG

1st Line of Address :

Email Address : 962002865@qq.com

Model # : F4V309SNE

Serial # : 010PNKG01045

DOP :

Retailer :

[Customer Issues] WASHER DORR CLICKS HOWEVER THE DOOR IS NOT LOCKING THE CYCLE DIDN'T STARTING A WEEK NOW

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling about a washing machine that clicks when the door closes, but the door lock is not engaging, preventing the program from running. The issue has persisted for a week.

  2. Customer Request: Customer seeks assistance with troubleshooting the door lock issue or information on how to arrange for a repair service.

  3. Agent Solution: Agent created an account for the customer and verified the washing machine's model and serial number. The agent explained that the standard warranty for engineer visits is likely expired, as the machine was purchased four to five years ago. The agent provided contact information for a local engineer to assist with the repair.

  4. Resolution Acceptance: Yes. The customer accepted the provided engineer's contact information to arrange for service.

  5. Customer Pain Point: Customer expressed frustration over the washing machine malfunctioning and the potential costs associated with repair, especially since they believed the machine should still be under warranty.

  6. Notable Comments: Customer mentioned the washing machine has a sticker indicating a 10-year warranty for the direct drive motor, which led to confusion regarding coverage for engineer visits.

[Request] DONE

RNU250630090186

Surname : HUSSEIN

Mobile Number : 07450606688 / 01932331682

Post Code : L35 3TS

1st Line of Address : 6 Gresford Close, PRESCOT, L35 3TS, GB

Email Address : zhovan.hussein@outlook.com

Model # : GMG860EPBE.AEPQLGU

Serial # : 412TRFKFS979

DOP : 05 05 12./05

Retailer : CURRYS

[Customer Issues] CURRYS FRIDGE ICE MAKER IS NOT WORKING

Customer wants to raise a complain for the

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling regarding a malfunctioning fridge freezer, specifically that the ice maker is not working despite previous troubleshooting attempts via video call with LG support.

  2. Customer Request: Customer seeks an uplift number for the fridge freezer as they were informed it cannot be repaired and need to return it to the store.

  3. Agent Solution: Agent confirmed that since the unit has not undergone any repair, they cannot provide an uplift number. Instead, the agent offered the LG returns telephone number and email for further coordination. The agent also attempted to escalate the issue to technical support but could not provide immediate assistance.

  4. Resolution Acceptance: No. The customer expressed frustration over being passed between departments without resolution and demanded to speak to a manager, which the agent could not facilitate immediately.

  5. Customer Pain Point: Customer is frustrated by the lack of assistance and being transferred multiple times without resolution. They feel anxious and dissatisfied with the service, citing wasted time and incorrect information from previous representatives.

  6. Notable Comments: Customer mentioned they have already spent nearly an hour on the phone and have spoken to multiple agents without receiving help. They are also concerned about the financial implications of taking time off work to resolve the issue.

[Request] DONE BOOKING AND CUSTOMER ALREADY TALK WITH MANAGER KUYA CIELO

RNU250627071263

CNU250630589930

Surname : OSAE

Mobile Number : 07908526690

Post Code : MK4 4JG

1st Line of Address : 86 Sinatra Drive, MILTON KEYNES, MK4 4JG, GB

Email Address : agash212@yahoo.com

Model # : GSLD81PZRD.APZQLGU

Serial # : 410TRSEEP718

DOP : 30/05/2025

Retailer : CURRYS

[Customer Issues] FRIDGE July 02 or 04

[Consultation contents]

[AI Summary]

  1. Contact Reason: Customer is calling to cancel a scheduled repair appointment for their LG American fridge due to a scheduling conflict with work.

  2. Customer Request: Customer seeks to reschedule the repair appointment to a date when they are available, specifically requesting either July 2 or July 4.

  3. Agent Solution: Agent confirmed the cancellation of the original appointment and noted the customer's preferred dates. The agent will send an email to the authorized service center to request the rescheduling of the repair visit.

  4. Resolution Acceptance: Yes. The customer accepted the cancellation and rescheduling process as explained by the agent.

  5. Customer Pain Point: Customer expressed frustration about the inconvenience of the original appointment timing conflicting with their work schedule.

  6. Notable Comments: Customer provided a job reference number and detailed their address for verification. They emphasized the need for a suitable appointment time due to work commitments.

[Request] DONE REQUESTED TO SEND AN EMAIL TO ASC

Surname :

Mobile Number :

Post Code :

1st Line of Address :

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] WASHER Leaking from the door delivered 10 mins ago CURRYS

[Consultation contents]

[AI Summary]

  1. Contact Reason: Customer called to report a constant leak from the drum of a newly delivered washing machine, which was plugged in but not yet used.

  2. Customer Request: Customer seeks guidance on whether to contact the retailer for a replacement or repair since the machine was just delivered.

  3. Agent Solution: Agent confirmed the leak is from the door seal and advised the customer to contact the retailer, Currys, to coordinate a replacement due to the damage occurring upon delivery. The agent noted that the unit is still within the return period.

  4. Resolution Acceptance: Yes. The customer accepted the agent's advice to contact Currys for a replacement.

  5. Customer Pain Point: Customer expressed frustration over receiving a damaged washing machine immediately after delivery, causing inconvenience.

  6. Notable Comments: Customer mentioned the washing machine was purchased just a few days prior and was delivered only 10 minutes before the call, indicating urgency in resolving the issue.

[Request] DONE TOLD THE CUSTOMER TO CONTACT CURRYS BECAUSE THE UNIT IS DAMAGE ON DELIVERY

CNU250630590576

Surname : YANG

Mobile Number : 07960682549

Post Code : M32 8GJ

1st Line of Address : 13 Hortree Road, MANCHESTER, M32 8GJ, GB

Email Address : lavendaralia@gmail.com

Model # : F4V310SNE.ASSQPUK

Serial # : 101PNHN4A337

DOP : 27/04/2021

Retailer : CURRYS

[Customer Issues] WASHER 4 YEARS NOW STOP WORKING MID CYCLE 16 MINS LEFT OE Error

No parking permit needed.

Cleaned the filter. Drain hose is not kinked or restricted.

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is experiencing an issue with their washing machine, which stops functioning with 16 minutes left in the cycle, and has been in use for about four years.

  2. Customer Request: Customer seeks assistance with troubleshooting the issue and potentially scheduling a repair if the problem persists.

  3. Agent Solution: Agent created an account for the customer and verified the washing machine's model and serial number. The agent explained that the unit is out of standard warranty but qualifies for an extended warranty. The agent requested a photo of the invoice and warranty sticker to proceed with the extended warranty registration and repair scheduling.

  4. Resolution Acceptance: Yes. The customer accepted the proposed solution of registering for the extended warranty and providing the necessary documentation for repair coverage.

  5. Customer Pain Point: Customer expressed frustration over the washing machine malfunctioning after only four years of use and the inconvenience caused by the error.

  6. Notable Comments: Customer mentioned having an email confirmation of the order but not a formal invoice. The agent clarified the difference between the standard warranty and the extended warranty, which covers the engineer's visit.

[Request] DONE REGISTERING AND ONCE APPROVED WE WILL BOOK IT FOR REPAIR

CNU250629578970

Surname : PAUL GARBUTT

Mobile Number : 07909961349

Post Code : BD18 4LQ

1st Line of Address : 77 Moorhead Crescent BD18 4LQ

Email Address : pkgarbutt@yahoo.co.uk

Model # : GBM21HSADH.AHSQLGU

Serial # : 404HXWD01777

DOP : 20/07/2024

Retailer : AO RETAIL LTD C/O EXPERT 360

[Customer Issues] 2 days ago FRIDGE Freezer is not cooling

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling regarding a malfunctioning fridge freezer, specifically that the freezer is not cooling while the fridge is still operational. The issue was first noticed two days ago.

  2. Customer Request: Customer seeks troubleshooting assistance and potentially a repair appointment if the issue persists after following the troubleshooting steps.

  3. Agent Solution: Agent confirmed the customer's details and offered to send basic troubleshooting steps via email. The agent suggested that the customer check if the compressor is running and to contact back after performing the steps for further assistance or to schedule a repair.

  4. Resolution Acceptance: Yes. The customer accepted the proposed solution and agreed to follow the troubleshooting steps before contacting again.

  5. Customer Pain Point: Customer expressed frustration about not being able to check the appliance's status as they were not at home, which complicates the troubleshooting process.

  6. Notable Comments: Customer mentioned they purchased the fridge freezer online from AO and had previously registered the product with LG. They also indicated they would be home after 6 PM, which is after the agent's working hours.

[Request] DONE

Surname :

Mobile Number : 07814474723

Post Code :

1st Line of Address :

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] FRIDGE FREEZER 4yrs ago john lewis

Door is closing properly.

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling to arrange for an engineer to inspect their LG fridge freezer, which has been making a constant alarm sound after a bottle broke inside the freezer compartment.

  2. Customer Request: Customer seeks to book a technician for a proper inspection and repair of the fridge freezer, expressing willingness to pay for any necessary repairs.

  3. Agent Solution: Agent confirmed the issue and explained that the standard warranty covers engineer visits. The agent provided the cost for an inspection, which is £105, and suggested the customer could also consult a local technician if preferred. The agent reassured the customer that they are there to help.

  4. Resolution Acceptance: No. The customer did not accept the proposed solution immediately, as they wanted to discuss the situation with their husband before making a decision.

  5. Customer Pain Point: Customer is concerned that the alarm was silenced rather than the underlying issue being resolved, leading to uncertainty about the fridge's condition.

  6. Notable Comments: Customer mentioned that the fridge freezer was purchased about four years ago and expressed a desire to ensure they get the right technician for the repair, indicating a lack of knowledge about the warranty status.

[Request] DONE JUST A QUERY FOR REPAIR

RNU250630092839

Surname : IBRAHIMI

Mobile Number : 07398723508 / 07448423600 / 07827765931

Post Code : SO15 4LW

1st Line of Address : 27 Meadowmead Avenue, SOUTHAMPTON, SO15 4LW, GB

Email Address : forozan.ibrahimi@my.com

Model # : FWY706GBTN1.AMBQPUK

Serial # : 311PNCY0W179

DOP : 13/01/2024

Retailer : CURRYS

[Customer Issues] WASHER DRYER IS NOT WORKING A COUPLE OF MONTHS NOW

Normal cotton clothes in wash. Normal loads. Turbo wash 39 setting. Customer is using a tablet in a wash. Cleaned the filter once a week. Customer is using tub clean once a month. Issue persists.

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is experiencing an issue with their washing machine where the dryer is not functioning, resulting in clothes being left wet after a wash cycle.

  2. Customer Request: Customer seeks a repair appointment for the washing machine, as the issue has persisted despite a previous service visit.

  3. Agent Solution: Agent confirmed the issue is different from the previous repair and initiated a new case for scheduling a repair. The agent gathered necessary information, including the washing machine's serial number and usage details, and explained the importance of regular maintenance, such as using the tub clean feature.

  4. Resolution Acceptance: Yes. The customer accepted the agent's proposal to create a new case for repair scheduling.

  5. Customer Pain Point: Customer expressed frustration over the recurring issue with the washing machine, noting that it has not been effectively resolved despite prior service.

  6. Notable Comments: Customer mentioned using the washing machine regularly and cleaning the filter weekly, indicating a strong reliance on the appliance for laundry needs.

[Request] DONE BOOKING

Surname :

Mobile Number : 07572930509

Post Code :

1st Line of Address :

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] FRIDGE 3YRS AGO ICE MAKER IS NOT DISPENSING ICE FREEZER IS NOT THAT COLD AS BEFORE 2DAYS AGO PLUMBED IN Water dispenser is working properly. Ice maker is making

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling about an LG refrigerator purchased two years ago, which has an ice maker that is not dispensing ice and a freezer that is not cold enough.

  2. Customer Request: Customer seeks troubleshooting assistance for the ice maker issue and the freezer temperature problem.

  3. Agent Solution: Agent guided the customer through troubleshooting steps, including pressing the test button on the ice maker. After confirming the ice maker was operational, the agent advised the customer to replace the ice box and attempt to dispense ice again. The customer successfully dispensed ice afterward. The agent also inquired about the freezer temperature, confirming it was set to -23°C.

  4. Resolution Acceptance: Yes. The customer accepted the troubleshooting steps and was satisfied with the resolution, noting the ice maker was now working.

  5. Customer Pain Point: Customer expressed frustration over the ice maker not dispensing ice and the freezer not being cold enough, which caused inconvenience.

  6. Notable Comments: Customer mentioned they adjusted the freezer temperature the previous day due to the issues and appreciated the agent's assistance in resolving the ice maker problem.

[Request] DONE HELPING PRESSING THE TEST BUTTON WILL OBSERVE IT AND IF ISSUE HAPPENED AGAIN THEY CAN RING US BACK

RNU250630093272

Surname : WILSON

Mobile Number : 07712461964

Post Code : EX11 1XE

1st Line of Address : Woodsley Ford Lane West Hill OTTERY ST. MARY, EX11 1XE, GB

Email Address : andrea.wilson@btopenworld.com

Model # : DF455HMS.ABMQEUK

Serial # : 310KWXD11802

DOP : 28/02/2024

Retailer : JOHN LEWIS

[Customer Issues] DISHWASHER IE ERROR 28/06

Water tap is fully open. Checked the inlet hose water is flowing normally. Cleaned Inlet filter. Unplugged and plug in . Issue persist.

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is experiencing a filling error (IE error) with their dishwasher, which is under warranty and purchased from John Lewis.

  2. Customer Request: Customer seeks troubleshooting assistance and potentially a repair appointment due to the persistent error.

  3. Agent Solution: Agent guided the customer through troubleshooting steps, including checking the water inlet, ensuring the filter is clean, and confirming that the water flows properly. The agent also requested the customer's surname and address to verify the account and document the issue.

  4. Resolution Acceptance: No. The customer did not accept a solution yet as the troubleshooting steps were still in progress and the customer was considering running the dishwasher again.

  5. Customer Pain Point: Customer is frustrated by the recurring IE error, especially since the dishwasher has been functioning well for a year and a half prior to this issue.

  6. Notable Comments: Customer mentioned that the dishwasher had the same issue previously in February, indicating a potential recurring problem that may need further investigation.

[Request] DONE BOOKING

Surname :

Mobile Number : 07791455174

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Retailer :

[Customer Issues] FRIDGE GMM41MSBEM Silver finished like fingerfrint

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer inquired about the fingerprint resistance of the silver finish on the GMM 401MSBEM fridge freezer and its special coating properties.

  2. Customer Request: Customer sought information on whether the fridge's silver finish helps hide fingerprints and also inquired about the expected restock date for the product.

  3. Agent Solution: Agent confirmed that while the silver finish can still show fingerprints, they are less noticeable compared to black finishes. The agent also checked stock availability but could not provide a restock date, suggesting the customer use the "Get Stock Alert" feature on the website for updates.

  4. Resolution Acceptance: Yes. The customer accepted the suggestion to use the website alert for stock updates.

  5. Customer Pain Point: Customer expressed frustration over the lack of information regarding the restock date and the visibility of fingerprints on the fridge's finish.

  6. Notable Comments: Customer appreciated the agent's assistance and mentioned they would utilize the website alert feature for stock notifications.

[Request] JUST A QUERY