Out bound spiel

Hi Aaron, it’s Carl from Ticketmaster. We were speaking about the steps needed to successfully transfer your tickets through the Ticketmaster app when the line got disconnected. Are you ok for us to pick up where we left off?" Yes, let’s do it!

Great. Before we start, I’d like to inform you that this call is recorded for Training & Quality purposes. Here’s a quick summary of our interaction so far... We had just navigated to the 'My Events' tab and located your order for the Maroon 5 concert. I was about to walk you through the process of selecting the specific seats and entering the recipient’s details so you can finalize the transfer on your end. I’m ready to guide you through those next few clicks.