Great! Now you have set up a payment arrangement. This will keep your service active. We recommend completing the payment arrangement to ensure the services will not be interrupted, and to prevent being charged additional restoration and late fees. To prevent an interruption in service and additional fees being charged to the account. We value you and your time. I also appreciate you for being with us for 9 years here at T-Mobile. Just wanted to make our valued customers like you keep up with their bill even for paying small amounts to minimize the past due balance and avoid large payment in the future. ---- I understand the need for an extra time. With everything that's happening, you know we could see through how hard it must have been for most of us. I see that the account has set up a payment arrangement and once this is saved, we can no longer change nor modify it. I highly recommend to keep the payment arrangement on the account to prevent interruption of service. Note that the account may be frozen when the system removes it, and a restore fees of $20/ per line may be added in the next bill. Good thing that after its removal, you can set up an arrangement right away and include the restore fee on the new arrangement so kindly keep an eye on it! or APPROVED FALL OFF SPIEL It is highly recommended that we fulfill our payment arrangement to ensure that our services will not be interrupted and may not be charged additional restoration fee charges of $20 per line or $60 cap that may lead to more challenges in keeping up with the payment. In cases, that we weren't able to process the payment, keep checking the account via T-Mobile app or website to see if you will be allowed to set up a new arrangement. Would you like me to provide you with the steps on how to view or set up an arrangement on the account? ----- We recommended completing the payment arrangement to ensure the services will not be interrupted, and to prevent being charged additional restoration and late fees. To prevent an interruption in service and additional fees being charged to the account, we would need to settle the past due balance of XX. In cases, that we weren't able to process the payment, keep checking the account via T-Mobile app or website to see if you will be allowed to set up a new arrangement. Would you like me to provide you with the steps on how to view or set up an arrangement on the account? ----- Thank you for staying in chat with me! After digging deeper to your account. I can see here that my previous peer indeed submit a request for the extension of your services. However, it was notated here that it was not approved due to the past due balances of your account. To set your expectation, our customers service have is at risk of suspension once the arrangement has been missed. The good thing is that this is something we can work on! Since your past due haven't exceeded 30+ days yet, we can setup new payment arrangement to restore the service without any payment today. Sounds great, right? Without further ado, Congratulations! I've successfully setup the new arrangement and your services has been restored as well! You can now restart your devices to enjoy T-Mobile services again. Though the restoration of service may be immediate there are instances that it may take up to 2 hours for the service to be fully restored. ----- Self-service option/spiel I'm delighted to inform you that we've successfully received your payment attempt. This check payment attempt did not process successfully as expected. That explains why there's a balance of $120.30 remaining on your account. We're here to assist with any further steps you may need to take to resolve this. On the other hand, worry not as what we can do is to make manual payments for each installment and the arrangement will remain active. To make a payment, Michael, please go to your app: Through T-Mobile app: Tap BILL. Scroll to and tap Make a payment. Select the amount to pay, the date to make the payment on, and the payment method. Tap Agree and Submit. OR T-Mobile Website: Click BILL. Click Pay Now. -------- ALTERNATE RESO LONGER DATE Thank you for patiently waiting. By the way, I've noticed that your bill due date would be on the XXth of this month and you don't have any auto pay set up on the account. If you wanted to have longer days, you can set up the payment arrangement on or a day before the 13th of May. What do you think? Got that! So let us go ahead and set this up now? Are you going to proceed on your end? Or shall I process it for you now? You are welcome, CX! We are always happy to help! I noticed that you are able to set up an arrangement on your account already. Rest assured that having an arrangement will protect your account from interruption and fees. ----- I hear your sentiments on this, Shavonne, we highly recommend we se4t up the payment arrangement fort he full balance instead today as this will automatically restore the service on your account. What we can do instead is to modify the first installment due amount so that you can settle a lower bill for the first installment. Upon checking here, these are the furthest dates the system will let us set up the arrangement: 05/26 - $35.60 06/09 - $142.42 ----- Payment declined, will this prevent CX from being able to do future installments? Thank you for your patience, Kaitlyn. I can reassure you that since you are able to cover the full first installment due. This will not effect your capability to set up a payment arrangement on your account Will it charge CX card if it is rejected? Thank you for sharing this information with us. No need to worry as it will only collect once and once it was tagged rejected it will not go through anymore. Your card will not be charged. You can also manually pay your bill. Would you me to walk you through in paying your bill using T-Mobile app? ------ We understand the importance of extending the past due period, but unfortunately, we are unable to modify the existing payment arrangement once it has been set up unlike recently. However, the good news is once it expires on 20th of 20th of May, you will have the opportunity to create a new arrangement with extended dates. Rest assured that you will be able to make a new payment when you can settle it. --- We highly recommend to please check your T-Mobile app time to time to see the system will let you set up a new payment arrangement. Let me know if you have other clarifications or questions regarding this.