_________________________________________ CNU250627563403 Surname : MARSHALL Mobile Number : 07506016643 Post Code : SW16 3QH 1st Line of Address : Flat 17 582 Streatham High Road, LONDON, SW16 3QH, GB Email Address : ingridmarshall17@gmail.com Model # : F4V509SSE Serial # : 109PNDW0H386 DOP : /12/2021 Retailer : CURRYS [Customer Issues] WASHER 2021 SQUEAKY NOISE YESTERDAY HAVE AN EXTENDED WARRANTY [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer is calling about a squeaky noise coming from their LG washing machine, which they purchased in December 2021. 2. Customer Request: Customer seeks assistance with troubleshooting the noise issue and inquires about warranty coverage for potential repairs. 3. Agent Solution: Agent created an account for the customer and requested the model and serial numbers of the washing machine. The agent informed the customer that the unit is out of warranty and that an extended warranty requires the purchase receipt and the sticker from the machine. The agent explained that they cannot access purchase history from the retailer. 4. Resolution Acceptance: No. The customer did not accept the proposed solution as they were frustrated about the inability to verify warranty coverage without the receipt. 5. Customer Pain Point: Customer expressed frustration over the lack of access to purchase history and the requirement of the receipt for warranty verification, feeling that the process is inconvenient. 6. Notable Comments: Customer mentioned they were unsure about the exact purchase date and could not locate the receipt, highlighting their disappointment with the warranty process and the agent's inability to assist further. [Request] DONE _________________________________________ RNU250624047473 CNU250627563577 Surname : UMOREN Mobile Number : 07956554345 Post Code : DE56 4DD 1st Line of Address : 19 Devonshire Drive, BELPER, DE56 4DD, GB Email Address : innocentumoren@yahoo.com Model # : GSLD81PZRF.APZQEUK Serial # : 303WRTFKV457 DOP : 30/04/2022 Retailer : COSTCO WHOLESALE [Customer Issues] FRIDGE BOOK ON TUESDAY NOT DISPENSING ICE FREEZER NOT COOLING FRIDGE FREEZER NOT WORKING AT ALL NOW E ERR This issue happened when the unit was repaired. Compressor still running properly. Temperature in Fridge is 3 and on the Freezer -23. No foods blocking the air vents. Customer is just opening the door when just need to get something. Gasket seal doesn't have any visible damage or tear. Unit has a proper spacing in the sides and at the back. Issue persist. [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling regarding a refrigerator that is not cooling properly, with error messages displayed on both the fridge and freezer. Initially, the freezer was not dispensing ice and had cooling issues, but after troubleshooting, both units stopped working entirely. 2. Customer Request: Customer seeks assistance in resolving the cooling issue and wants to ensure that an engineer is not dispatched unnecessarily, as the situation has changed since the initial booking. 3. Agent Solution: Agent acknowledged the customer's concerns and attempted to troubleshoot the issue further. The agent planned to document the situation and send a link for the customer to upload a photo of the error code, as the agent's camera tool was not functioning. The agent also confirmed that a new service appointment would be scheduled. 4. Resolution Acceptance: Yes. The customer accepted the proposed solution of documenting the issue and sending a photo of the error code for further assistance. 5. Customer Pain Point: Customer expressed frustration over the refrigerator's malfunction, especially since the issue escalated after the initial troubleshooting. The customer is concerned about the effectiveness of the previous service and the inconvenience caused. 6. Notable Comments: Customer mentioned having already made a payment for the initial service and is eager to resolve the issue quickly. The customer also inquired about the possibility of using video calls for troubleshooting, similar to a previous interaction. [Request] DONE PROVIDING THE UPDATE DID OB _________________________________________ CNU250627568962 Surname : ANDRONIKIDIS Mobile Number : 07895797893 Post Code : BT4 1FD 1st Line of Address : 19 Lewis Avenue, BELFAST, BT4 1FD, GB Email Address : i.andronikidis@gmail.com Model # : GBD62PZYFN.APZQLGU Serial # : 208WRAJK5752 DOP : 01/08/2022 Retailer : CURRYS [Customer Issues] Have a care plan [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer is calling to check the status of a case regarding a noise issue from the compressor of their refrigerator, which has been worsening over time. 2. Customer Request: Customer seeks an update on the repair status and clarification on warranty coverage for the compressor issue. 3. Agent Solution: Agent verified the customer's account and informed them that the standard warranty has expired, but the compressor has a separate ten-year warranty. The agent advised the customer to contact the retailer for repair under the care plan, as LG can only offer a chargeable repair. 4. Resolution Acceptance: Yes. The customer accepted the suggestion to contact the retailer for repair under the care plan. 5. Customer Pain Point: Customer is frustrated that the refrigerator is out of standard warranty despite the compressor having a longer warranty, expressing dissatisfaction with the noise issue and the urgency of the situation. 6. Notable Comments: Customer mentioned purchasing the refrigerator specifically for its quiet operation and the ten-year warranty on the compressor, highlighting the importance of the appliance in their home. [Request] DONE _________________________________________ CNU250627564501 Surname : FARHADI KHANI ABAD Mobile Number : 02088798473 / 07306687788 Post Code : SW4 8ED 1st Line of Address : 13 Kingscroft, King's Avenue, LONDON, SW4 8ED, GB Email Address : sirousabad@gmail.com Model # : GSX961NSAZ.ANSQLGU Serial # : 810TRXJ2T394 DOP : Retailer : [Customer Issues] FRIDGE NOT FREEZING BOTH IS NOT WORKING 6 OR 7 YEARS OLD NOW [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling about a freezer that has stopped working and is no longer freezing, causing food to melt. The unit is approximately 6-7 years old. 2. Customer Request: Customer seeks information on whether they can afford to repair the freezer, as they are unsure of the repair costs. 3. Agent Solution: Agent created an account for the customer and verified the product's serial number. After checking the warranty status, the agent informed the customer that the unit is out of warranty since it is over six years old. The agent provided the contact information for a local repair service, Domestics, for the customer to coordinate the repair. 4. Resolution Acceptance: Yes. The customer accepted the information provided and expressed interest in contacting the repair service. 5. Customer Pain Point: Customer is frustrated by the malfunction of the freezer, especially since it was a gift from their son. They are concerned about the potential costs of repair. 6. Notable Comments: Customer mentioned they have other LG appliances that are functioning well and this is their first time calling LG for assistance. They also shared their difficulty in remembering the exact purchase date of the freezer. [Request] DONE PROVIDED THE DOMEX NUMBER, SWEET OLDIE MAN _________________________________________ CNU250627565334 Surname : BISBY Mobile Number : 07815594214 Post Code : LL22 8FN 1st Line of Address : 24 CAE EITHIN, ABERGELE, LL22 8FN, GB Email Address : Model # : Serial # : DOP : Retailer : [Customer Issues] REPAIR WASHER [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer is calling to inquire about the status of a repair for their washing machine, which was booked three days ago but has not yet been confirmed by the engineer. 2. Customer Request: Customer seeks an update on the repair appointment and a specific date and time for when the service will occur. 3. Agent Solution: Agent checked the booking details and confirmed that the repair was scheduled for June 24. The agent offered to send an email to the service center to request an update on the engineer's acceptance of the job and promised to follow up with the customer via SMS or phone call with the information. 4. Resolution Acceptance: Yes. The customer accepted the agent's proposal to receive updates via SMS or phone call regarding the repair status. 5. Customer Pain Point: Customer expressed frustration over the delay in receiving confirmation for the repair, noting that it has been three days since the booking without any communication. 6. Notable Comments: Customer prefers phone calls for updates rather than SMS, indicating previous issues with receiving timely responses through text. [Request] DONE _________________________________________ CNU250627565069 RNU250627071800 Surname : BROWN Mobile Number : 07967189707 Post Code : NG5 5DA 1st Line of Address : 157 Brownlow Drive, NOTTINGHAM, NG5 5DA, GB Email Address : lillypink4@hotmail.co.uk Model # : GML844MC7E Serial # : 306TRJL0W420 DOP : 28/11/2024 Retailer : CURRYS [Customer Issues] FRIDGE FREEZER CURRYS 28/11 Cant dispense water and ice Empty the ice out. Unplugged and plug in. Error code persist. No parking permit needed. JULY 7 TO 17 CUSTOMER WILL GO AWAY ABROAD Domex Ltd [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling about a four-door fridge freezer that displays an error code "1FE," indicating a potential issue with the ice maker or sensors. 2. Customer Request: Customer seeks assistance in troubleshooting the error and possibly scheduling a repair if the issue cannot be resolved. 3. Agent Solution: Agent created an account for the customer and requested the model and serial numbers of the fridge. The agent also asked for a photo of the error code for further verification and offered to send a link via SMS for the customer to send the photo. 4. Resolution Acceptance: No. The customer did not accept a proposed solution yet as the troubleshooting steps were still in progress. 5. Customer Pain Point: Customer expressed frustration with the recurring error and the inconvenience it causes, especially since this is their first experience calling LG for support. 6. Notable Comments: Customer mentioned the purchase date of the fridge as November 20, 2020, and indicated they would prefer to communicate via SMS for sending the error code photo. [Request] DONE BOOKING _________________________________________ Surname : Mobile Number : 07771062528 Post Code : 1st Line of Address : Email Address : Model # : Serial # : DOP : Retailer : [Customer Issues] DISHWASHER DB365TXS INTEGRATED DEVICE INSTALLATION OPTIONS [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer is inquiring about the installation of an integrated dishwasher model DV365DXS, specifically regarding the installation services available for this product. 2. Customer Request: Customer seeks clarification on whether LG provides integrated installation services or if they need to hire a professional installer separately. 3. Agent Solution: Agent explained that LG's installation service does not cover integrated installations. Instead, the customer would need to ensure proper cabinet sizing for the dishwasher and hire a professional installer to customize the installation. The agent confirmed that LG's installers would only connect the dishwasher to the power supply upon delivery. 4. Resolution Acceptance: Yes. The customer accepted the explanation and understood that they would need to arrange for a professional installer for the integrated setup. 5. Customer Pain Point: Customer expressed frustration over the lack of integrated installation services provided by LG and the need to hire an external professional, which complicates the installation process. 6. Notable Comments: Customer mentioned that the dishwasher needs to fit into an existing cabinet frame, which requires precise measurements and adjustments, highlighting the importance of proper installation for functionality. [Request] DONE NO NEED TO DOCUMENT JUST A QUERY _________________________________________ CNU250627565826 Surname : BEVERIDGE Mobile Number : 07731388912 Post Code : GU1 2ED 1st Line of Address : 16 Hilgay, GUILDFORD, GU1 2ED, GB Email Address : johnbeveridge@gmail.com Model # : F4V909WTS.ABWQPUK Serial # : 005PNMH2W707 DOP : 27/11/2020 Retailer : JOHN LEWIS [Customer Issues] REQUESTING REAPIR WASHER Unplugged the appliance and plug it in again. Cleaned the pump filter. Pipes are not frozen or blocked. Drain hose is not kinked or restricted. Customer didn't do any extension to the drain hose. Issue persist. No parking permit needed. [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling to request a repair for their washing machine, which is displaying an OE error code indicating a drainage issue. 2. Customer Request: Customer seeks assistance with troubleshooting the error and potentially scheduling a repair if the issue cannot be resolved. 3. Agent Solution: The agent provided troubleshooting steps, including unplugging the machine, checking the pump filter for foreign objects, and ensuring the drain hose is not blocked. After confirming the issue persisted, the agent created an account for the customer and requested documentation for an extended warranty to cover the repair costs. 4. Resolution Acceptance: Yes. The customer accepted the proposed solution of registering for an extended warranty and agreed to send the necessary documentation for the repair process. 5. Customer Pain Point: Customer expressed frustration with the washing machine's recurring drainage issue and the inconvenience caused by the error, especially since the unit is already out of warranty. 6. Notable Comments: Customer mentioned they purchased the washing machine from John Lewis in November 2020 and still have the receipt, which will be needed for the warranty registration process. [Request] DONE REGISTERING AND WILL BOOK THIS FOR A REPAIR ONCE APPROVED _________________________________________ CNU250627566125 Surname : WILDY Mobile Number : 07737187031 Post Code : CT6 6TD 1st Line of Address : 5 Sweechbridge Road, HERNE BAY, CT6 6TD, GB Email Address : abewildy@yahoo.co.uk Model # : GSL760PZXV.APZQLGU Serial # : 104TRLV2S168 DOP : 21/09/2021 Retailer : [Customer Issues] FREEZER STOP WORKING 215 PAY ID: 8776349307 £215.00 [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer called to report that their freezer had stopped working but is now functioning again after a previous issue. 2. Customer Request: Customer seeks to cancel the scheduled engineer visit and request a refund of £215 paid for the service. 3. Agent Solution: Agent confirmed the freezer is working and initiated the cancellation of the engineer visit. The agent coordinated with the support team to process the refund request and documented the case for the resolutions team. 4. Resolution Acceptance: Yes. The customer accepted the agent's solution to cancel the service and process the refund. 5. Customer Pain Point: Customer expressed frustration over the initial malfunction and the need to pay for a service that was ultimately unnecessary since the freezer started working again. 6. Notable Comments: Customer provided their surname and postcode for account verification and expressed appreciation for the agent's assistance in resolving the issue. [Request] DONE TAG TO RESO _________________________________________ CNU250617476454 RNU250627072621 Surname : WILLIAM HURLEY Mobile Number : 07976628745 Post Code : NG14 5EL 1st Line of Address : 151 Main Street, NOTTINGHAM, NG14 5EL, GB Email Address : william.hurley@ntu.ac.uk Model # : F4V709STSE.APTQWUK Serial # : 210PWCMK0883 DOP : 01/08/2023 Retailer : RELIANT TV (ST. ANNES) LIMITED [Customer Issues] LEAKING FROM THE INSIDE FROM THE TUB Inlet and outlet pipes no visible damage or tear. No error codes. Leakage is coming from the drum. Issue persist. No parking permit needed. Domex Ltd [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling regarding a service request for a washing machine that is leaking, with a case number provided for reference. 2. Customer Request: Customer seeks to schedule a service appointment for the washing machine leak, which they believe is coming from the top gasket of the drum. 3. Agent Solution: Agent confirmed the details of the leak and reviewed the uploaded video evidence. The agent assured the customer that an engineer would be booked to assess the issue and would contact the customer within two business days to confirm the exact date and time for the repair. 4. Resolution Acceptance: Yes. The customer accepted the proposed solution and was informed that the booking would be made immediately. 5. Customer Pain Point: Customer expressed frustration over the persistent leak, which has caused damage to the flooring and has been ongoing for some time without triggering the flood sensor. 6. Notable Comments: Customer mentioned that they had already uploaded a video of the leak and provided detailed information about the issue, indicating that they have been closely monitoring the situation. [Request] DONE BOOKING FOR REPAIR _________________________________________ CNU250627566793 Surname : DAYSON Mobile Number : 07976464139 Post Code : TS9 6DY 1st Line of Address : 87 Newton Road, MIDDLESBROUGH, TS9 6DY, GB Email Address : nandine.dayson@hotmail.co.uk Model # : F4V510WSE.ABWQPUK Serial # : 305PNLP5U640 DOP : 17/09/2023 Retailer : LG ELECTRONICS [Customer Issues] WASHER DRUM IS LIKE MOVING ALL OVER THE PLACE WATER LEAKING IS FIXED BANGING NOISE Checked the legs its balanced. Clothes are not getting balled up or tangled. No error codes. Unit has the proper spacing at the sides and at the back. Customer tried empty wash and normal loads to less loads. Issue persist. No parking permit needed. [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling to report ongoing issues with their washing machine, specifically a loud banging noise and an unstable drum during operation, despite a recent repair that fixed a water leak. 2. Customer Request: Customer seeks to reopen the repair case for further inspection and resolution of the persistent banging noise and drum instability. 3. Agent Solution: Agent reviewed the previous repair details and confirmed that the water leak was addressed. The agent suggested scheduling a follow-up service appointment to investigate the banging noise and drum movement further. The agent also requested the customer to provide video evidence of the issue for the technician's reference. 4. Resolution Acceptance: Yes. The customer accepted the proposal for a follow-up service appointment and agreed to send the video documentation of the issue. 5. Customer Pain Point: Customer expressed frustration over the washing machine's ongoing issues, feeling unsafe to use it due to the loud noises and instability, which disrupts their laundry routine. 6. Notable Comments: Customer mentioned taking videos of the washing machine's performance to illustrate the problem and indicated that they have checked the machine's stability on the floor, confirming that it is not an installation issue. [Request] WILL BOOK ONCE RECEIVED THE VIDEOS OF THE NOISE _________________________________________ Surname : Mobile Number : 07888017382 Post Code : 1st Line of Address : Email Address : Model # : Serial # : 702TRMF0B115 DOP : Retailer : [Customer Issues] FRIDGE LAST WEEK [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer is calling regarding a malfunctioning LG refrigerator, specifically a failed linear compressor, which is covered under a ten-year warranty. 2. Customer Request: Customer seeks to book a repair appointment for the compressor under warranty and clarification on the warranty process. 3. Agent Solution: Agent explained that the ten-year warranty covers only the compressor part, not labor or other parts. The customer must contact a local engineer for inspection and repair, and the agent provided guidance on how to proceed with the local service. 4. Resolution Acceptance: Yes. The customer accepted the need to contact a local engineer for inspection and repair of the compressor. 5. Customer Pain Point: Customer expressed frustration over being referred to local engineers who only handle out-of-warranty products and the confusion regarding warranty coverage for the compressor. 6. Notable Comments: Customer mentioned difficulty in locating the original purchase receipt due to the time elapsed since the purchase, which may affect the ability to claim a refund for the compressor. Customer also inquired about potential trade-in options for a new refrigerator. [Request] DONE NO NEED TO DOCUMENT _________________________________________ CNU250627568357 Surname : KHALIB Mobile Number : 07956079863 Post Code : EN3 6QX 1st Line of Address : 304 Larmans Road, ENFIELD, EN3 6QX, GB Email Address : n_ak25@hotmail.com Model # : F4V309WNE.ABWQWUK Serial # : 202PWXBM5162 DOP : 28/05/2022 Retailer : CURRYS [Customer Issues] WASHER [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer is calling regarding a malfunctioning washing machine that has stopped working and requires repair service. 2. Customer Request: Customer seeks confirmation of a scheduled repair appointment for the washing machine, as they have been waiting for a technician to arrive. 3. Agent Solution: Agent checked the customer's account and found that a previous call was routed to voicemail. The agent explained that a technician would contact the customer within two business days to provide the exact date and time for the repair service. 4. Resolution Acceptance: Yes. The customer accepted the explanation and is awaiting further contact from the technician regarding the repair schedule. 5. Customer Pain Point: Customer expressed frustration over the lack of communication and difficulty in reaching the provided contact number for the repair service. 6. Notable Comments: Customer mentioned working in a hospital, indicating urgency for the washing machine repair due to their busy schedule and reliance on the appliance. [Request] DONE _________________________________________ Surname : Mobile Number : Post Code : 1st Line of Address : Email Address : Model # : GWB207SB08 Serial # : DOP : Retailer : [Customer Issues] AI Summary Recommendations 1. Contact Reason: Customer is calling about an LG French freezer model GWB207SB088, which is leaking gas and needs replacement or repair. 2. Customer Request: Customer seeks information on repair options or a modern equivalent for the outdated freezer. 3. Agent Solution: Agent confirmed the model is outdated and provided the customer with contact information for an engineer who can assist with the issue. Two different contact numbers for the same service company were given for the customer to reach out. 4. Resolution Acceptance: Yes. The customer accepted the provided contact information and plans to call the engineer for further assistance. 5. Customer Pain Point: Customer expressed frustration over the age of the appliance and the difficulty in finding support for a unit purchased in the 1990s. 6. Notable Comments: Customer was unsure about the exact purchase date and expressed a need for a replacement or repair due to the leaking gas issue. [Consultation contents] [Request] JUST A QUERY THE UNIT IS ALSO PURCHASED ON 19S _________________________________________ CNU250627568315 Surname : PILLAS Mobile Number : 07920797228 Post Code : MK5 8DP 1st Line of Address : 5 Higgs Court, MILTON KEYNES, MK5 8DP, GB Email Address : Model # : GSXE90EVAD.AEVQLGU Serial # : 501TRRCGE206 DOP : 25/06/25 PURCHASED 27/06/25 DELIVERED Retailer : AO [Customer Issues] AO [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer is calling to confirm a fault with a newly delivered American fridge freezer, which is making a dipping noise and has flickering lights on the panel. 2. Customer Request: Customer is seeking a replacement for the fridge freezer due to the faults identified shortly after delivery. 3. Agent Solution: Agent verified the issue and confirmed the fault with the appliance. The agent noted that the previous representative had advised a repair, but the customer insisted on a replacement. The agent provided the necessary email for processing the return. 4. Resolution Acceptance: Yes. The customer accepted the confirmation of the fault and the process for obtaining a replacement. 5. Customer Pain Point: Customer is frustrated that the fridge freezer, which was just delivered, is already malfunctioning, causing inconvenience. 6. Notable Comments: Customer mentioned that the appliance was delivered today and expressed dissatisfaction with receiving a faulty unit so soon after purchase. [Request] DONE _________________________________________ CNU250627568493 CNU250627568448 Surname : TURNER Mobile Number : 07977447504 / 01202027468 Post Code : BH8 9HQ 1st Line of Address : 25 Bower Road, BOURNEMOUTH, HAMPSHIRE, BH8 9HQ, GB Email Address : dgarfield@hotmail.co.uk Model # : FWY706GBTN1 Serial # : 412PNXLES834 DOP : 03/04/2025 Retailer : CURRYS [Customer Issues] REGISTER WASHER BLACK OILY STAINS irene yesterday washer is hot clothes are not drying No noise. No error codes. No leakage. No vibration. The last 3 wash has the small black stains. Customer is using the tub clean [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer is calling to register the guarantee for their LG washing machine and dryer for the first time. 2. Customer Request: Customer seeks assistance with the registration process for their appliance. 3. Agent Solution: Agent created an account for the customer and guided them through the registration process. The agent collected necessary information, including the model and serial number of the washing machine, purchase date, and place of purchase. 4. Resolution Acceptance: Yes. The customer accepted the agent's assistance and provided all required information for registration. 5. Customer Pain Point: Customer expressed a need for clarity on the registration process and was initially unsure about the steps involved. 6. Notable Comments: Customer mentioned purchasing the washing machine from Curry's and provided specific details about the model and serial number during the call. [Request] DONE REGISTERING AND CUSTOMER WILL RING US BACK IF ISSUE PERSIST _________________________________________ CNU250627568804 Surname : JOHNSTONE Mobile Number : 01412583080 / 07377410880 Post Code : G33 6EH 1st Line of Address : 37 Mathieson Crescent, GLASGOW, G33 6EH, GB Email Address : nadeem_ims@hotmail.com Model # : F4V509SSE.APTQWUK Serial # : 209PWHSLV977 DOP : 12/06/2023 Retailer : [Customer Issues] WASHER PROPERTY IS RENTED OUT ORDERED PARTS 07973828656 WEDNESDAY NEXT WEEK REPAIR OR REPLACE [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling regarding ongoing issues with a washing machine that has been repeatedly serviced but remains non-functional, causing significant inconvenience for the tenant. 2. Customer Request: Customer seeks clarity on the status of the washing machine repair and requests either a resolution or replacement due to the prolonged service issues. 3. Agent Solution: Agent reviewed the repair history and noted that multiple parts were replaced, but the machine is still malfunctioning. The agent explained that if the unit is deemed unrepairable, the case can be escalated for alternative resolutions, which would require review and approval. 4. Resolution Acceptance: No. The customer did not accept the proposed solution as they expressed frustration over the repeated repairs and demanded a quicker resolution by a specific date. 5. Customer Pain Point: Customer is frustrated with the poor service and repeated visits from engineers without resolution. They are also concerned about the financial burden on the tenant, who is incurring costs for laundry services. 6. Notable Comments: Customer emphasized the urgency of resolving the issue by a specific date and mentioned the possibility of escalating the matter to higher management if not addressed promptly. [Request] DONE RAISED TO LEVEL 2 _________________________________________ Surname : Mobile Number : 02088798473 Post Code : 1st Line of Address : Email Address : Model # : Serial # : DOP : Retailer : [Customer Issues] [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer is calling regarding an LG portable speaker purchased from a retailer, seeking assistance related to the product. 2. Customer Request: Customer is looking for support or information about the portable speaker, potentially needing troubleshooting or warranty assistance. 3. Agent Solution: The initial agent identified that the call was directed to the wrong department and informed the customer that they would be transferred to the appropriate department that handles speaker inquiries. 4. Resolution Acceptance: No. The customer did not accept a solution as they were only transferred to another agent without receiving immediate assistance. 5. Customer Pain Point: Customer may feel frustrated due to being transferred without resolution and the need for assistance with their portable speaker. 6. Notable Comments: Customer's purchase location was mentioned, indicating they are seeking help for a product bought from a specific retailer. [Request] NO NEED TO DOCU THIS IS SPEAKER TRANSFERRED TO HE DEP _________________________________________ Surname : BHATTI Mobile Number : 07854422134 Post Code : BD6 3YG 1st Line of Address : 4 Shrike Close, BRADFORD, YORKSHIRE, BD6 3YG, GB Email Address : hafiz_786@hotmail.co.uk Model # : FWY937BCTA1.APBQPUK Serial # : 405PNVZ2W007 DOP : 20/10/2024 Retailer : HUGHES [Customer Issues] REPAIR UPLIFT WASHER RETAILER F4Y913BCTA1 FWY937BCTA1 AI DD™ ezDispense™ ThinQ™ 13kg/7kg Washer Dryer, Platinum Black [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer is inquiring about the status of a washing machine repair and the implications of obtaining a refund from the retailer, as the unit is deemed beyond repair. 2. Customer Request: Customer seeks clarification on warranty transferability if they purchase a new washing machine after receiving a refund. 3. Agent Solution: Agent explained that the existing five-year warranty will not transfer to the new unit, as warranties are specific to the original product. The agent provided information on available washing machines and their respective warranties, noting that some models have a standard two-year warranty while others may offer an extended warranty. 4. Resolution Acceptance: Yes. The customer accepted the information provided and indicated they would check the website for available models. 5. Customer Pain Point: Customer expressed frustration over the lack of availability of a similar washing machine and the uncertainty regarding warranty coverage for a new purchase. 6. Notable Comments: Customer mentioned a preference for a black washing machine and noted that they would explore local stores for options that meet their warranty requirements. [Request] DONE NO NEED TO DOCU JUST A QUERY AND DIDNT ASK THE INFOS _________________________________________