BRIAN VILLALONA

Brian Villalona, 02 Mar. 2024 , 12:52am
Hey I make a payment yesterday of 82 cause I have a payment set up for March 1 I just did the pay the day before

Brian Villalona, 02 Mar. 2024 , 12:52am
But the app keep showing me that I have to do a payment today

Nikkaeunice, 02 Mar. 2024 , 12:54am
Hi Brian, this is Eunice from T-Mobile, I’m happy to help take care of your payment concern for you.
[Read]

Nikkaeunice, 02 Mar. 2024 , 12:54am
I see. Thanks for letting me know that, Jason! We appreciate you being a valuable customer to T-Mobile. I understand what you feel right now as I know things can sometimes be confusing. Let me check it on for you!
[Read]

Brian Villalona, 02 Mar. 2024 , 12:55am
Ok please response as soon is possible

Nikkaeunice, 02 Mar. 2024 , 12:57am
Sure Brian! I'll make sure to get it checked as soon as possible for you. That way you wouldn't have to use most of your time.
[Read]

Nikkaeunice, 02 Mar. 2024 , 12:59am
Can I please confirm if you have used the debit card ending with 7408 to make your payment?
[Read]

Brian Villalona, 02 Mar. 2024 , 12:59am
Yes

Brian Villalona, 02 Mar. 2024 , 01:00am
That payment supposed to be for the payment arrangement that I have scheduled for today

Brian Villalona, 02 Mar. 2024 , 01:00am
I just pay yesterday step

Nikkaeunice, 02 Mar. 2024 , 01:02am
I see thank you so much for confirming it for me Brian! and I appreciate customers like you for being cooperative with giving me the information needed.
[Read]

Nikkaeunice, 02 Mar. 2024 , 01:05am
I understand how important it is to keep up with the bills and T-mobile is thankful for you for being a loyal customer that keeps up with their bill.  
  
Regarding your concern I can see in your account that you have successfully paid off the bill for the 03/01/2024 amounting $82.00 and it is already reflected in your account. The notif that you have been receiving is the payment that will be made on 03/13/2024 amounting $81.04
[Read]

Nikkaeunice, 02 Mar. 2024 , 01:07am
While you have me here, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today?
[Read]

Brian Villalona, 02 Mar. 2024 , 01:07am
So my next payment is 03/13/24

Brian Villalona, 02 Mar. 2024 , 01:08am
Right?

Nikkaeunice, 02 Mar. 2024 , 01:08am
Yes that is absolutely correct Brian! that would be the next payment that you have to focus on.
[Received]

Nikkaeunice, 02 Mar. 2024 , 01:09am
Do you perhaps any other concerns? as a loyal customer of T-mobile I wish to assist our great customer like you with the best of my ability so If you like me to assist you with anything please let me know.
[Sent]

[Privately] Richelle, 02 Mar. 2024 , 01:16am
Good job! The next installment is on 3/13 but the customer should pay this manually. The arrangement is still intact
[Sent]

Nikkaeunice, 02 Mar. 2024 , 01:27am
Just a quick recap we addressed your concern regarding on your payment and scheduled payment, rest assured that you owe only your second installment. We'd love to make sure if there's anything else that I can make your T-mobile experience great?
[Sent]

Nikkaeunice, 02 Mar. 2024 , 01:50am
Hello Brian! I tried calling you but it seems that you are busy but no worries everything looks good in your account, and I just want to confirm if everything is good on your end and it was a pleasure helping you resolve your concern. Thank you so much for contacting T-mobile we appreciate your feedback, Have a nice day!
[Sent]

Robert Fountaine-Holman

iOS Messages User 2fd6d, 02 Mar. 2024 , 01:45am
I’m having trouble with my eSIM again

iOS Messages User 2fd6d, 02 Mar. 2024 , 01:47am
And my phone number being attached to my iCloud

Nikkaeunice, 02 Mar. 2024 , 01:48am
Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. It is unfortunate that you are having this problem, I understand how important it is to get your eSIM working. But rest assured I will be here to help you resolve them!
[Received]

iOS Messages User 2fd6d, 02 Mar. 2024 , 01:48am
Thank you!

Nikkaeunice, 02 Mar. 2024 , 01:50am
You are most welcome Robert! Can I please ask what line would you like your eSIM to be activated in?
[Received]

iOS Messages User 2fd6d, 02 Mar. 2024 , 01:51am
5734186913

Nikkaeunice, 02 Mar. 2024 , 01:53am
Thank you so much for that! Can I please ask for your EID?
[Received]

iOS Messages User 2fd6d, 02 Mar. 2024 , 01:54am
Sure!

iOS Messages User 2fd6d, 02 Mar. 2024 , 01:54am
89049032007008882600089637275645

Nikkaeunice, 02 Mar. 2024 , 01:56am
Thank you so much for the quick response with the EID Robert, I appreciate you for doing that. Let me just check on it on my end for you. Sounds good?
[Received]

iOS Messages User 2fd6d, 02 Mar. 2024 , 01:56am
Sounds like a plan

Nikkaeunice, 02 Mar. 2024 , 01:58am
Perfect! I will be sending a One Time Pin on your line ending 6913, please expect the message so we can verify your account. Please let me know once you receive it thank you!
[Received]

iOS Messages User 2fd6d, 02 Mar. 2024 , 01:59am
350457

Nikkaeunice, 02 Mar. 2024 , 02:01am
Excellent! Please bear with me while I work on it on my end. May I please have your email address?
[Received]

iOS Messages User 2fd6d, 02 Mar. 2024 , 02:01am
Sure!

Nikkaeunice, 02 Mar. 2024 , 02:03am
Thank you for the quick response Robert!
[Received]

[Privately] Richelle, 02 Mar. 2024 , 02:03am
While I am working n your request, do you have any.. (temp check)
[Sent]

Nikkaeunice, 02 Mar. 2024 , 02:04am
While I am working on your request, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today?
[Received]

iOS Messages User 2fd6d, 02 Mar. 2024 , 02:05am
I currently don’t have any other concerns

Nikkaeunice, 02 Mar. 2024 , 02:07am
Great! Can I please have your email address so I can process your request ?
[Received]

iOS Messages User 2fd6d, 02 Mar. 2024 , 02:09am
Robertholman.rfh@gmail.com

Nikkaeunice, 02 Mar. 2024 , 02:11am
Thank you patiently waiting, good news!! I have successfully activated the eSIM of your device on your line ending in 6913 please be advise the process might take an estimated 15-20 mins provisional time for the update, you may restart your device after the activation. Sounds good?
[Received]

iOS Messages User 2fd6d, 02 Mar. 2024 , 02:13am
So in about 20 minute I need to restart my phone or do I restart it now

Nikkaeunice, 02 Mar. 2024 , 02:15am
Yes that is absolutely correct! you may restart the phone after 20 mins, aslo you may scan the QR code that i have sent in your email address. Is that good for you?
[Received]

iOS Messages User 2fd6d, 02 Mar. 2024 , 02:15am
That is good!

Nikkaeunice, 02 Mar. 2024 , 02:17am
Excellent! just a quick recap we address your concern regarding on eSIM or device activation on your line ending in 6913. As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far?
[Received]

iOS Messages User 2fd6d, 02 Mar. 2024 , 02:17am
My experience with he was great

Nikkaeunice, 02 Mar. 2024 , 02:18am
Cool! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! Did we take care of your reasons for reaching out today completely?
[Received]

Nikkaeunice, 02 Mar. 2024 , 02:26am
Here in T-Mobile we're glad to assist you regarding your eSIM activation. We appreciate customer like you. Thank you so much for your cooperation and effort to get this resolved I know how precious your time is and I appreciate your for letting me help you with this problem.We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day!
[Received]


SINAI BUSTAMANTE <3

Sinai Bustamante, 02 Mar. 2024 , 01:13am
Hello, I have problems with my line data.

Nikkaeunice, 02 Mar. 2024 , 01:15am
Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. Thanks for alerting us to this, we really appreciate you for letting us know. Now lets look at how we can fix things.
[Read]

Nikkaeunice, 02 Mar. 2024 , 01:15am
Can I ask since when are you having trouble with your line data?
[Read]

Sinai Bustamante, 02 Mar. 2024 , 01:16am
since 2 days

Nikkaeunice, 02 Mar. 2024 , 01:20am
Understood! thank you for that information. I will be needing more information to know the root cause of your problem, I understand how hard it is to have problems with line data so I'll make sure to work on it to make your day better!
[Read]

Nikkaeunice, 02 Mar. 2024 , 01:20am
Can I kindly ask where do you normally experience these issues?
[Read]

Sinai Bustamante, 02 Mar. 2024 , 01:22am
I can't see anything on the internet I can only send messages and make calls

Nikkaeunice, 02 Mar. 2024 , 01:23am
I realize that this situation is difficult, but rest-assured we will find a solution for you. May I ask what is the line number associated with this concern?
[Read]

Sinai Bustamante, 02 Mar. 2024 , 01:26am
They are all my lines associated with my account 9255182928. 9255182092

Nikkaeunice, 02 Mar. 2024 , 01:29am
Thankyou for that information Sinai, can you please confirm for me if your data is turned on ?
[Read]

Sinai Bustamante, 02 Mar. 2024 , 01:32am
if they are active

Nikkaeunice, 02 Mar. 2024 , 01:35am
Alright thank you for checking it out for me, let me just confirm. You are having line data connection problem within the account of 9255182928 & 9255182092 even with the data open and active. Is that correct?
[Read]

Sinai Bustamante, 02 Mar. 2024 , 01:38am
Yes

Nikkaeunice, 02 Mar. 2024 , 01:41am
Thank you for confirming it for me Sinai! so here is what we are going to do, we are going to reset the network selection on your device, just follow the steps that I will be giving below.
[Read]

Nikkaeunice, 02 Mar. 2024 , 01:42am
To reset network selection on an iOS device, follow these steps:  
  
1. From the Home screen, tap Settings.  
2. Navigate to General.  
3. Select Transfer or Reset iPhone or iPad.1  
4. Tap Reset.  
5. Select Reset Network Settings.1  
6. If prompted, enter your PIN or Password.12  
7. Confirm your selection.  
  
Please let me know if you have completed these steps so that I can provide you with a better solution if it did not work, sounds good?
[Read]

Nikkaeunice, 02 Mar. 2024 , 02:06am
Hello Sinai I am still here and I would love to help you out with your concern, moving forward once you reset the network you will be needing to select a new one, here is a helpful guide for you to do this on your end.  
  
To manually select a network on your iOS device, follow these steps:  
  
1. Go to the 'Settings' menu on your device.  
2. Tap on 'Cellular'.  
3. Select 'Network Selection'.  
4. Disable the 'Automatic' slider.  
5. Your device will start searching for available networks (this may take up to two minutes).  
6. Once the search is complete, select the network you want to connect to from the list.
[Sent]

Nikkaeunice, 02 Mar. 2024 , 02:18am
Thank you so much for your cooperation and effort to get this resolved I know how precious your time is and I appreciate your for letting me help you with this problem.
[Sent]

[Privately] Jennifer, 02 Mar. 2024 , 02:41am
please check back with cx  
does the cx able to complete the steps?
[Sent]

[Privately] Nikkaeunice, 02 Mar. 2024 , 02:42am
Tried calling the cx but they are unresponsive
[Sent]

Nikkaeunice, 02 Mar. 2024 , 02:47am
I tried calling you to have this resolved Sinai but it seems that you are busy as the moment as I am being directed to voicemail.
[Sent]

DERICCO REED

DeRicco Reed, 02 Mar. 2024 , 02:22am
Hello I’m wondering if I can postpone my payment?

T-Mobile, 02 Mar. 2024 , 02:22am
Hi there! T-Mobile's Virtual Assistant here! 👋
[Read]

T-Mobile, 02 Mar. 2024 , 02:22am
Let’s work on your request.
[Read]

T-Mobile, 02 Mar. 2024 , 02:22am
[Rich Content]
[Read]

DeRicco Reed, 02 Mar. 2024 , 02:22am
Chat with a live Expert

T-Mobile, 02 Mar. 2024 , 02:22am
Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy.
[Read]

Nikkaeunice, 02 Mar. 2024 , 02:24am
Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. Can I kindly ask the reason why you want it postponed ?
[Read]

DeRicco Reed, 02 Mar. 2024 , 02:24am
Hello I’m wondering if I can postpone my payment for this month. I have been sick and my paycheck is not enough

DeRicco Reed, 02 Mar. 2024 , 02:25am
I was wondering if I could pay it on the 15th?

DeRicco Reed, 02 Mar. 2024 , 02:25am
Or do a partial payment

Nikkaeunice, 02 Mar. 2024 , 02:27am
I see. Thanks for letting me know that, DeRicco! We appreciate you being a valuable customer to T-Mobile. I understand what you feel right now as I know things can sometimes be challenging due to unexpected circumstances. I really hope that get to fight off that sickness and get better soon.
[Read]

Nikkaeunice, 02 Mar. 2024 , 02:28am
Let me check on the possibilities for you, let me do it quick so you can get back resting again so you can fully recover. Sounds good?
[Read]

DeRicco Reed, 02 Mar. 2024 , 02:28am
Ok thank you

[Privately] Richelle, 02 Mar. 2024 , 02:30am
Yes, it is possible. - we can take out the payment method for the auto pay for now.
[Sent]

Nikkaeunice, 02 Mar. 2024 , 02:32am
You are most welcome DeRicco! As per checking within my resources I can see here that you can definitely pay on the 15th just like you asked. Although in order to do this we need to cancel your auto pay and set up a payment arrangement that is due on the 15th so that you can keep your service. Shall we proceed with that options?
[Read]

DeRicco Reed, 02 Mar. 2024 , 02:32am
Ok yes please

DeRicco Reed, 02 Mar. 2024 , 02:32am
Thank you for helping me with this

Nikkaeunice, 02 Mar. 2024 , 02:34am
I got you DeRicco! just to set up proper expectations though auto pay and payment arrangement cannot be set up together, since you needed more time to pay since you are sick this is the best option I can provide you, are you okay with these conditions?
[Read]

DeRicco Reed, 02 Mar. 2024 , 02:34am
Ok so what does this mean

Nikkaeunice, 02 Mar. 2024 , 02:36am
It means that your auto pay will be gone and you will be having a payment arrangement set up, rest assured you will still be able to pay on the 15th and still have your service working. Is that good?
[Read]

DeRicco Reed, 02 Mar. 2024 , 02:37am
Yes

Nikkaeunice, 02 Mar. 2024 , 02:37am
Alright thank you for agreeing with me! let me work on your account now. While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today?
[Read]

DeRicco Reed, 02 Mar. 2024 , 02:38am
No I don’t think so

Nikkaeunice, 02 Mar. 2024 , 02:39am
Thank you for confirming! I have successfully cancelled your Auto pay. I will now be processing your payment arrangement and in order for me to do that kindly fill out the security form, please?
[Read]

T-Mobile, 02 Mar. 2024 , 02:39am
Click here to access our secure forms: https://t-mo.cc/b5udvvnbuy
[Read]

DeRicco Reed, 02 Mar. 2024 , 02:40am
Ok thanks

Nikkaeunice, 02 Mar. 2024 , 02:42am
Anything for you, please kindly let me know if you have completed the form. Also can I please have your email address?
[Sent]

KOLTON MAUNZ

Kolton Maunz, 02 Mar. 2024 , 02:46am
Other

Kolton Maunz, 02 Mar. 2024 , 02:48am
Hello

Kolton Maunz, 02 Mar. 2024 , 02:48am
So I’m trying to watch the walking dead on Netflix but show lock?

Kolton Maunz, 02 Mar. 2024 , 02:49am
Is there any deal I can unlock no ads plan free

Nikkaeunice, 02 Mar. 2024 , 02:51am
Hi Kolton, This is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. It is unfortunate to know that you have been disturbed with your marathon, I understand how disrupting it can be when I watched with ads in between, don't you worry I will help you find a deal with noi ads, sounds good?
[Read]

Kolton Maunz, 02 Mar. 2024 , 02:51am
Like it’s recommended with no ads to watch that show some reason

Nikkaeunice, 02 Mar. 2024 , 02:54am
I see that is really unfortunate, let me find a deal for your so you will enjoy your netflix with no ads and have the luxury to continue watching that great show~!
[Read]

Kolton Maunz, 02 Mar. 2024 , 02:55am
But any deal free

Nikkaeunice, 02 Mar. 2024 , 02:58am
Just to set proper expectations with you Kolton, all of our plans have an additional fee for availing a netflix with no Ads. Currently I have seen a deal for you which is Netlfix standard, that would keep you watching, here are the benefits:
[Read]

Nikkaeunice, 02 Mar. 2024 , 02:59am
The Netflix Standard plan offered by T-Mobile comes with several benefits. These include:  
  
- Netflix Standard with ads at no extra cost. This allows for streaming on two screens within your household.  
- HD video streaming is available.  
- The plan is meant to be shared by people living together in one household, which Netflix defines as people who live in the same Netflix household with the account holder.  
- A Netflix Household is a collection of the devices connected to the internet at the main place you watch Netflix. A Netflix Household can be set using a TV device. - All other devices that use your Netflix account on the same internet connection as this TV will automatically be part of your Netflix Household.  
- Customers with eligible plans can change their Netflix plan to Standard with ads, Standard, or Premium at any time at My T-Mobile or the T-Mobile App.
[Read]

Kolton Maunz, 02 Mar. 2024 , 03:00am
Than why is the walking dead lock

Nikkaeunice, 02 Mar. 2024 , 03:01am
This deal is Netflix Standard which is $8.50 the deal you have is currently a Netflix with ads, you need to buy the Netflix Standard to unlock your Walking dead, shall we proceed with this?
[Read]

Kolton Maunz, 02 Mar. 2024 , 03:02am
I don’t wanna waste 8 dollars

Kolton Maunz, 02 Mar. 2024 , 03:02am
Any free trial this month?

Nikkaeunice, 02 Mar. 2024 , 03:04am
I see, No worries maybe you'll be interested with it next time so I hop you keep the deal in mind. As per the free trial you are currently in a plan with a 2 screen free Netflix account although it does have ads, are you alright with that?
[Read]

Kolton Maunz, 02 Mar. 2024 , 03:05am
Like I do see that plan I’m on but the walking dead is lock with that plan

Nikkaeunice, 02 Mar. 2024 , 03:08am
Oh I see, Can I ask if only the walking dead is locked on your netflix?
[Read]

Kolton Maunz, 02 Mar. 2024 , 03:08am
Most movies and some shows

Nikkaeunice, 02 Mar. 2024 , 03:11am
Thank you for giving me that information let me check it carefully because the problem might not be around T-mobile, let me confirm it for you. Can I ask what is the Walking Dead season you want to watch?
[Read]

Kolton Maunz, 02 Mar. 2024 , 03:11am
Season 1

[Privately] Richelle, 02 Mar. 2024 , 03:13am
  
Unavailable on an ad-supported plan due to licensing restrictions.
[Sent]

Nikkaeunice, 02 Mar. 2024 , 03:16am
Alright! upon checking the Netflix Informations I have seen here that they have a rule that unavailable on an ad-supported plan due to licensing restrictions. That being said, since you are on a Netflix with Ads plan that content is restricted. No worries though like I said earlier you can avail the netflix standard for $8.50 only. Would you like to try this?
[Read]

Kolton Maunz, 02 Mar. 2024 , 03:16am
But I don’t wanna use 8 dollars

Nikkaeunice, 02 Mar. 2024 , 03:19am
I'm afraid that is the only way to watch it, Although I can assure you that $8.50 would be worth it since you will be able to watch those locked movies and series with this plan. I am sure that you are eager to watch it and netflix is a really great platform to do so, would you really not mind considering this idea?
[Read]

CHAD PETERSON

CHAD PETERSON, 02 Mar. 2024 , 03:36am
Can you please remove the hotspot from my plan. I never use it

CHAD PETERSON, 02 Mar. 2024 , 03:36am
Hi can you please remove the 10$ hotspot from my plan

Nikkaeunice, 02 Mar. 2024 , 03:39am
Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. I'm sorry to hear that you are planning to cancel your hotspot. I'll make sure to do the best I can to assist you with everything. Would there be any issues or concern that you'd like to discuss to keep you from cancelling your hotspot?
[Read]

CHAD PETERSON, 02 Mar. 2024 , 03:40am
No i just dont use it, trying to save some money

Nikkaeunice, 02 Mar. 2024 , 03:41am
I see. Thanks for letting me know that, Chad! We appreciate you being a valuable customer to T-Mobile. May I ask if you know someone who would love to take over the line? It would be such as a waste and there would be another fee for reactivating and /or opening a new line.
[Read]

Nikkaeunice, 02 Mar. 2024 , 03:42am
i mean a new hotspot* sorry for my error
[Read]

CHAD PETERSON, 02 Mar. 2024 , 03:43am
I do not know anybody

CHAD PETERSON, 02 Mar. 2024 , 03:44am
I just want to cancel. Its on my plan. I do not have a hotspot device, only my phone

Nikkaeunice, 02 Mar. 2024 , 03:45am
Alright I understand Chad, I will be helping you cancel it now, just to set proper expectations the cancellation will only take effect on the 27th, are you sure that you want it to be cancelled or do you prefer to think about it?
[Read]

CHAD PETERSON, 02 Mar. 2024 , 03:46am
Im sure. I havent used it in months. I have home internet. No need for the hotspot

Nikkaeunice, 02 Mar. 2024 , 03:48am
I see, I got you Chad. I will be cancelling the hotspot now, While I am working on your cancellation, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today?
[Read]

CHAD PETERSON, 02 Mar. 2024 , 03:49am
No i think thats all. Thank you for helping me with that

Nikkaeunice, 02 Mar. 2024 , 03:52am
Understood! You are most welcome Chad, please bear with me while I process the cancellation on your account
[Read]

CHAD PETERSON, 02 Mar. 2024 , 03:53am
Youre not cancelling my whole phone plan are you? Just the 10$ hotspot. Just making sure

Nikkaeunice, 02 Mar. 2024 , 03:54am
Yes! ofcourse not. Rest assured that I will only be cancelling the hotspot.
[Read]

CHAD PETERSON, 02 Mar. 2024 , 03:54am
Ok perfect. Thanks

Nikkaeunice, 02 Mar. 2024 , 03:58am
You are welcome! I have an update for you Chad, I have successfully removed the Essentials 10GB HS Data, the effective date will be on 09/28/2023 - 03/28/2024. Do you perhaps have any other clarifications?
[Read]

CHAD PETERSON, 02 Mar. 2024 , 03:58am
Nope looks good. I appreciate you doing that

Nikkaeunice, 02 Mar. 2024 , 03:59am
Thank you so much, I appreciate you working well with me! As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far?
[Read]

CHAD PETERSON, 02 Mar. 2024 , 03:59am
My experience was great. I hope you have a great day

DANNA JENKINS 

Danna jenkins, 02 Mar. 2024 , 03:19am
Hi my phone won’t work

Nikkaeunice, 02 Mar. 2024 , 03:21am
Hi Danna, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I kindly ask for you to elaborate on what issue/s are you having with your phone?
[Read]

Danna jenkins, 02 Mar. 2024 , 03:21am
It is not letting my make calls

Nikkaeunice, 02 Mar. 2024 , 03:24am
I see that is really unfortunate, I understand how important it is to be able to make your phone calls, rest assured I will help you with that concern of yours. Can I kindly ask if only the calls are not working?
[Read]

Danna jenkins, 02 Mar. 2024 , 03:24am
Yes correct

Danna jenkins, 02 Mar. 2024 , 03:24am
It’s saying I didn’t pay my bill but I did

Nikkaeunice, 02 Mar. 2024 , 03:27am
Alright let me check on that for you, I will get it done as soon as possible so you wouldn't have to waste your precious time. Sounds good?
[Read]

Danna jenkins, 02 Mar. 2024 , 03:27am
Ok

Danna jenkins, 02 Mar. 2024 , 03:27am
Thanks

Nikkaeunice, 02 Mar. 2024 , 03:29am
You are most welcome Danna, can I ask if you have tried to reset your network selection?
[Read]

Danna jenkins, 02 Mar. 2024 , 03:29am
No I haven’t

Danna jenkins, 02 Mar. 2024 , 03:29am
How do I do that

Nikkaeunice, 02 Mar. 2024 , 03:30am
Alright I will be sending you an step by step so that it can help you with the process.
[Read]

Danna jenkins, 02 Mar. 2024 , 03:30am
Ok

Nikkaeunice, 02 Mar. 2024 , 03:30am
To reset network selection on an iOS device, follow these steps:  
  
1. From the Home screen, tap Settings.  
2. Navigate to General.  
3. Select Transfer or Reset iPhone or iPad.1  
4. Tap Reset.  
5. Select Reset Network Settings.1  
6. If prompted, enter your PIN or Password.12  
7. Confirm your selection.  
  
Please let me know if you have completed these steps so that I can provide you with a better solution if it did not work, sounds good?
[Read]

Danna jenkins, 02 Mar. 2024 , 03:30am
Thanks

Nikkaeunice, 02 Mar. 2024 , 03:31am
You are welcome Danna, please let me know once you are done so we can then set it up manually.
[Read]

Nikkaeunice, 02 Mar. 2024 , 03:31am
Please note that resetting network settings will delete all stored Wi-Fi networks, paired Bluetooth devices, and data sync settings. The network selection mode will be set to automatic, and the following device connections will reset to default status like when the device was powered on for the first time: Airplane mode: OFF, Bluetooth: OFF, Data roaming: OFF, Mobile hotspot: OFF, VPN: OFF, Mobile data: ON, Wi-Fi: OFF.
[Read]

[Privately] Jennifer, 02 Mar. 2024 , 03:38am
pls check back if cx was able to follow theses steps
[Sent]

Nikkaeunice, 02 Mar. 2024 , 03:41am
Hi Danna, just letting you know that I am still here and I want to confirm if you have completed these steps so we can proceed with the next step?
[Sent]

Danna jenkins, 02 Mar. 2024 , 03:59am
It’s working. Thank you

Nikkaeunice, 02 Mar. 2024 , 04:01am
Perfect ! I am more than glad to hear that you are able to call now after we did our troubleshooting steps. I appreciate you for being a kind and cooperative customer. As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far?
[Sent]

Nikkaeunice, 02 Mar. 2024 , 04:18am
Here in T-Mobile we're glad to assist you regarding your call connection concern. I am so glad to be able to get your calls running again, we appreciate you being a loyal and cooperative customer here in T-mobile. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day!
[Sent]