emphaty

--thank you so much for patiently waiting.I've already checked (details/concern) on my end,I'll still be needing a minute or two to further check,would it be okay to place this call on hold again?

“I would feel the same in your situation, but let’s sort it out..” “I know how frustrating it can be - let’s see how I can help you..” “I completely understand how difficult it is..”” “We are keen to resolve this as much as you are..” “I appreciate you bringing this to our attention..” “What I would do in this situation is..” “I know others who have been in your situation and what we did to successfully help them was..” “Just so I can clarify and help you, you are calling in because..”

"I appreciate your patience while I research your account." "Thank you for staying on the line." "I understand your frustration. Allow me to assist you with this." "I am sorry to hear about your experience. Thank you for taking the time to call us about what happened."