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17822069-bf7c-42f8-bab1-0923cef96c09 My representative (Marj) was extremely helpful, and extremely nice. Made it her priority to resolve my issue ! N/A, 25 Sep. 2024 , 09:01pm Welcome Kelsey ! [Sent] Kelsey Anderson, 25 Sep. 2024 , 09:01pm Goodmorning, may I talk to a representative please T-Mobile, 25 Sep. 2024 , 09:01pm Hi there! You’re now chatting with T-Mobile’s Virtual Assistant on a transcribed line. Learn more at t-mo.co/privacy [Read] T-Mobile, 25 Sep. 2024 , 09:01pm One moment [Read] T-Mobile, 25 Sep. 2024 , 09:01pm Thanks! A live representative will be with you shortly. [Read] Kelsey Anderson, 25 Sep. 2024 , 09:05pm Ok thanks T-Mobile AutoMessage, 25 Sep. 2024 , 09:17pm We appreciate your patience. We're experiencing high volumes and wait times are longer than normal. Do you want to continue to wait for a representative? Yes, or No. [Sent] K, 25 Sep. 2024 , 09:22pm Yes Marjorie, 25 Sep. 2024 , 09:23pm Hello! This is Marj from T-Mobile, thank you for reaching out to us today! We appreciate your patience in being connected with us here in Messaging. How may I help you? [Read] Kelsey Anderson, 25 Sep. 2024 , 09:26pm Goodmorning Marj. Ok so I owe $45 on a payment arrangement, in order to set up another arrangement and restore my service. Only thing is, i only have cash, and i dont have a vehicle at the moment. So i was wondering could i get to atleast friday when my paycheck hits my card to pay what i owe. Or can i atleast set up some type of arrangement for friday so my phone want be off for these couple days. I know its alot i may be asking for. so i appreciate you Marjorie, 25 Sep. 2024 , 09:30pm Thank you for sharing your concern to us about payment extension and your reason for this request. No problem. I'm sure we can have this checked for you [Read] Kelsey Anderson, 25 Sep. 2024 , 09:31pm Ok thank you Marjorie, 25 Sep. 2024 , 09:34pm You're welcome and we appreciate your kind patience! Yes, you are absolutely right, seeing here in order for the system allows us to set up an arrangement for making the service active again, it requires us to pay the minimum amount of $45.04 at least instead of the $156.33 31+ past due balance. Please be advised that once the account is on 31+ past due days, automatically the system generates at least minimum amount for us to settle to help catch up with the bill and secure the service by setting up a payment arrangement. [Read] Marjorie, 25 Sep. 2024 , 09:34pm Just to be on the same page, or by any chance, do you have payment method or card we can use to settle the minimum payment $45.04 today? [Read] Kelsey Anderson, 25 Sep. 2024 , 09:35pm No I don’t have it today, want have until 12 midnight Thursday, or early morning Friday Marjorie, 25 Sep. 2024 , 09:39pm Thanks for being transparent with us, Kelsey. I'm still choosing the best option for you, I understand your eagerness to resolve this, I will keep you updated. I am personally eager as you in getting us an option that may works for you. Can I have 3-5mins for this, please? [Read] Kelsey Anderson, 25 Sep. 2024 , 09:40pm Yea take your time, really appreciate it Marjorie, 25 Sep. 2024 , 09:42pm I appreciate you more. Rest assured I will update you right away! I am just coordinating this with my support about your concern. Thank you for your patience! [Read] Kelsey Anderson, 25 Sep. 2024 , 09:42pm Ok no problem Marjorie, 25 Sep. 2024 , 09:45pm Your kind patience has paid off, Kelsey! Since you've been a loyal customer for more than 3 years, good news! I got an approval, as a one-time courtesy (only valid here in our chat), and to be honest with you, we are not allowed to restore the service without payment. Here's what I am more than willing to do for you today! I really want you to have the service right away, I am going to cover the minimum amount for you then after that you can set up payment arrangement and rest assured you will have the service back right away! May we know if you would like to consider this or may we know your thoughts on this, please? [Read] Kelsey Anderson, 25 Sep. 2024 , 09:49pm Wow ! I REALLY REALLY APPRECIATE THAT MARJ ! That sounds great, thank you so much. You most def dont have to worry about me leaving T-Mobile at all !!!! You just saved my day Marjorie, 25 Sep. 2024 , 09:51pm Perfect! Of course! Your satisfaction is always our PRIORITY here, Kelsey! I got you on this! I will now process the adjustment credit of $45.04 on your account! Can you stay connected while I am on it, please? [Read] Kelsey Anderson, 25 Sep. 2024 , 09:52pm Yes for sure ! Marjorie, 25 Sep. 2024 , 09:53pm Lovely. I appreciate it! It will just take 1-2mins. One moment please [Read] Kelsey Anderson, 25 Sep. 2024 , 09:53pm Okay Marjorie, 25 Sep. 2024 , 09:55pm Thank you for patiently waiting! Good news! You may now refresh the app, and then you will see the system will allow you now to set up your new payment arrangement! You can follow these few steps for setting up a payment arrangement on your T-Mobile app: 1. Open the app and tap BILL. 2. Tap Set up a Payment Arrangement. 3. Tap Continue and view the Amount. 4. Tap Payment Method. 5. Tap Continue, read the Terms & Conditions and tap Agree & Submit. [Read] Marjorie, 25 Sep. 2024 , 09:55pm Kindly let me know once done, alright? Thank you! [Read] Kelsey Anderson, 25 Sep. 2024 , 09:56pm Ok one sec Marjorie, 25 Sep. 2024 , 09:57pm Please take your time, Kelsey, okay? We're almost then to make the service active! I am just right here waiting for your update to make sure everything is taken care of for you today. [Read] Kelsey Anderson, 25 Sep. 2024 , 09:58pm Ok im done Marjorie, 25 Sep. 2024 , 09:59pm Thanks for that update, Kelsey! Let me check this for you. One moment [Read] Kelsey Anderson, 25 Sep. 2024 , 10:00pm Ok Marjorie, 25 Sep. 2024 , 10:01pm Thanks for that update, Kelsey! Let me check this for you. One moment Yes, it is now reflecting! You now have the new arrangements 1st is 10/02 and then 2nd arrangement is on 10/16! Rest assured your service is fully active now! We can guarantee you 100%! [Read] Marjorie, 25 Sep. 2024 , 10:01pm I have other good news for you and as a one-time courtesy as well, we can have further dates for your payment arrangement and it won't charge you any fee, no worries! It would be like this: 1st Installment - 10/09/2024 2nd Installment - 10/23/2024 Would you like to take this another option for your payment arrangement, Kelsey? [Read] Kelsey Anderson, 25 Sep. 2024 , 10:03pm Actually I think I can handle the dates that are already set. I appreciate you for bringing that to my attention though Marj Marjorie, 25 Sep. 2024 , 10:05pm Oh, that won't be problem! No worries, Kelsey! It is just an optional and yes, we can definitely leave as it is your current arrangement on the account and rest assured it will secure your account as long as we follow the arrangement dates to pay! [Read] Marjorie, 25 Sep. 2024 , 10:06pm Just for a recap you contacted us today regarding your payment extension Apart from this, to ensure you have an amazing journey with T-Mobile. I would also like to take this privilege to ask, how is your overall experience with T-Mobile so far and if did we take care of your reasons for reaching out today completely? [Read] Kelsey Anderson, 25 Sep. 2024 , 10:07pm My experience has been great, and you just made it even better ! If you need me to rate you or anything i will be glad do that for you Marjorie, 25 Sep. 2024 , 10:10pm Sweet! We're always here whenever you need us! Seeing my customers happy is something I cherish, and I always strive to exceed their expectations to ensure that happiness. Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! Thanks for your feedback, Kelsey! It means a lot to us! [Read] Marjorie, 25 Sep. 2024 , 10:10pm For your reference, you can also check the scheduled payment using this helpful link: [https://www.t-mobile.com/support/account/payment-arrangement](https://www.t-mobile.com/support/account/payment-arrangement) Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. This is Marj, your dedicated representative today, I hope you have a great day ahead of you, and always take care! [Read] Kelsey Anderson, 25 Sep. 2024 , 10:13pm Thank you so much Marj ! You have a great day also Marjorie, 25 Sep. 2024 , 10:14pm Pleasure is all mine! Please stay awesome! Hoping for you and your family to have abundant blessings this year and for coming years! Thanks a lot, and bye for now! [Received]
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