HOLD/CLOSING/NUISSANCE

Hello , I will be glad to check if I can still change the shipping address.

Your choice is fantastic! I'm really impressed with your great choice! While you're waiting, You may also check the . Should I grab this now for you?

Thank for for providing that information!

Sorry to hear that you did not receive your order and I will be glad to help you.

Sorry to hear that you have missing item on your order and I will be glad to help you.

Hi, This is John Carlo! I'm here to assist you regarding to your concern. About and I will be glad to help you.

May I have please your last name, shipping address, and order number?

May I know to whom the pleasure am I speaking with today?

HOLDING

Please give me a moment or two to (reason)

Please give me 1-2 minutes while I check this for you.

Do you mind to hold 2-3 minutes while I process this for you?

I'm so sorry for the long wait, I still need more time to work with your (reason of holding). I'll be back after 2 minutes.

Thank you for patiently waiting , (reason)

CLOSING

You are always welcome! Is there anything else that I can help you with?

It's always been my pleasure to help you! Is there anything else that I can help you with?

Alright! I think we're all set. Once again, Thank you for choosing Victoria's Secret. Have a wonderful day! Bye name!

Aside from processing your (concern) , Is there anything else that I can help you with today?

NUISSANCE

I do recommend you browse the site for more bra/panty options. Chat is for product, order and website inquiries. If you have a question about a specific item, I am happy to help with that!

I know that you are excited to shop our products. I have shared several recommendations to help you get started with placing an order. Please continue to browse our website. If you need further assistance with placing an order, please call 1-800-411-5116 or chat back in!

I recommend that you take some time to shop our site as live chat is only able to assist you with order, product and website inquiries. We are unable to personally shop with you, however you can contact us at 800-888-1500 to speak with one of our fantastic fashion consultants for assistance with shopping!