Jasmine Walthall, 12 Sep. 2023 , 03:57am
I need to move my payment arrangement to Friday.

T-Mobile, 12 Sep. 2023 , 03:57am
Hi there! T-Mobile's Virtual Assistant here! 👋
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T-Mobile, 12 Sep. 2023 , 03:57am
Let’s work on your request.
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T-Mobile, 12 Sep. 2023 , 03:57am
Transferring you to our live customer support team. Wait times may be longer than normal and we'll be with you as soon as possible. We appreciate your patience. T-Mobile may store this message. Learn more at t-mo.co/Privacy.
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Abigael, 12 Sep. 2023 , 04:07am
Hi! Jasmin this Abby from T-mobile Let partners together to this resolve
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Jasmine Walthall, 12 Sep. 2023 , 04:08am
Hi Abby. Thanks.

Jasmine Walthall, 12 Sep. 2023 , 04:09am
I had a payment plan set up for today but I need to adjust to my next pay date which is Friday.

Jasmine Walthall, 12 Sep. 2023 , 04:09am
I can’t do this on my end which is why I’m reaching out. Can you adjust this on your end?

Abigael, 12 Sep. 2023 , 04:11am
We appreciate you letting me know that and I would love to double check that for you.
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Abigael, 12 Sep. 2023 , 04:13am
Thank you for giving me the opportunity to find the best resolution. While I look at your account and the available options, can you let me know what you are able to pay today?
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Jasmine Walthall, 12 Sep. 2023 , 04:14am
I won’t be able to pay anything until Friday

Abigael, 12 Sep. 2023 , 04:14am
I understand that having service is important and I want to do everything I can to help. If you can get $103.90 paid, the system will give us an option to set up a payment arrangement and restore the service, will this work for you?
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Jasmine Walthall, 12 Sep. 2023 , 04:15am
That’s fine if I can pay the 103.90 on Friday.

Abigael, 12 Sep. 2023 , 04:20am
It's good to hear you are able to pay your bill on Friday. make sure you settle your bill on friday morning.
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Jasmine Walthall, 12 Sep. 2023 , 04:21am
So does that mean my service is all set through Friday?

Abigael, 12 Sep. 2023 , 04:26am
Rest assured your service remain active until friday, once you settle your payment that today. The system will automatically reset your payment arrangement so that you can set up a new one to give you enough time on making a payment, sounds like a plan?
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Jasmine Walthall, 12 Sep. 2023 , 04:29am
Yes thank you

Abigael, 12 Sep. 2023 , 04:32am
You're most welcome! Once you settle your past due balance of $103.90. To set up a payment arrangement you can definitely follow this helpful steps on your T-Mobile app for free.  
  
1.Open the app and tap BILL.  
2.Tap Set up a Payment Arrangement.  
3.View the Set Payment Arrangement schedule presented.  
4.View the Set Payment Arrangement schedule presented.  
5.Tap Continue  
6.Read the Terms & Conditions and tap Agree & Submit.  
7.Review the confirmation screen with the PA details, discount removal and AutoPay un-enrollment information, if applicable.  
.
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Abigael, 12 Sep. 2023 , 04:34am
Just a quick recap before I let you go that I was able to help you regarding on your payment arrangement reset on Friday once you settle your past due balance with proper advisements. May I ask if is there anything else that I can help you with?
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Jasmine Walthall, 12 Sep. 2023 , 04:34am
No. thank you.

Abigael, 12 Sep. 2023 , 04:35am
It's a great opportunity to help you. It's always a pleasure so happy to help! Hav ea great day.
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