ICHECK

1. IGNORE IMMEDIATE RESOLUTION
2. APPLIED POLICY WITHOUTT VALIDATING DATA
3. FAILED TO RESTORE TRUST
4. USED INACESSIBALE LANGUAGE
5. failed proactive resolution

PART 2 SITUATION 1

1. B
2. A
3. C

SITUATION 3

1. A
2. B

KNOWLEDGE ARTICLES

1. ENTERPRISE - SERVICE - TRACKING GIFTS AND DELIVERY STATU

2. ENTERPRISE - SERVICE - TRACKING GIFTS AND DELIVERY STATU

3. HD Brands - Service - Order Review Checklist

4. Enterprise - Service - CSI Guidelines / Resolution Guide for All Brands.

5. Enterprise - Service - Instacart Order Support