PRICE MATCH 





Retailer: Target

Source: Website

Retailer's Price (as listed): $

Price Reflected on Concession Page (Price guest paid):$

Issue: The gst called in regarding to her/his order that was placed last    . The item is on sale right now, gst wants to have a price match adjusment.  



Resolution:Asist the gst, verify account. Provide price adjustment to guest (sup approved) $







============================================================================================



HOA



TGS2D Internal SCRT HOA 



"I’m sorry to hear that your order has not been received/missing. I understand how frustrating this can be. I will need to take a closer look to see what options are available for you. Typically, this can take a few business days and then someone will reach back out via email with a resolution."



Case#: 

Order#:

TCIN / Qty: 

Does guest have two or more orders over $200 as missing or delivered not received: [Yes / No]

Does guest's order include an item from Department 57 as missing or delivered not received; [Yes / No]



Issue:



Resolution:







============================================================================================





WRONG ITEM



Case#:

Order#:

DPCI/TCIN/UPC from order/packing slip:

DPCI/TCIN/UPC of item received:

Describe issue:

Is there a trend? [Yes/No]:

Ship Node:

Issue: The gst called about wrong item



Resolution:











============================================================================================



EXTRA ITEM



Case#:

Order#:

DPCI/TCIN/UPC of Extra Item:

Tracking# of package containing extra item:

Ship Node (of package containing extra item):

Issue: The gst called about extra item



Resolution:











============================================================================================



ORT ZERO 







Assign case to TGS2A Internal SCRT ORT and change status to In Progress.



Return Quantity Zero (ORTZERO) - ** Don't submit to ORT if order was invoiced less than 48 hours ago or is over one year old **



DPCI/TCIN/UPC:

Quantity:

Return Tracking/Waybill:

Issue: 



Resolution:





============================================================================================



ORT PAYPAL



Transfer case to TGS2E Internal SCRT queue. Change Status to In Progress



Case#: 

Order#: 

Was a GC Issued: 

If a GC was issued, has it been FC: No

DPCI/TCIN/Quantity:  

RETURN Tracking/Waybill:

Reason for Return/Refund: Cancel Pickup Time Exceeded

Issue: The gst called about his order cancelled. He wanted to receive his refund through Paypal and not in a form of giftcard 



Resolution: 

-Educate the gst about using Paypal and refund procedure







DIRECTORY



SHIPT - 56755 / 612-815-6755

PLUS - 58330 / 800-815-8330

CIRCLE - 57518

OVT - 55002

SLT2 - 57518 P2 P1

REGISTRY - 1079601 / 800-888-9333



RED CARD 

DEBIT - 56865 / 888-729-7331

CREDIT - 58366 / 82396-00-659

VISA/MC - 58438 / 800-424-6888



GCARD - 57518 P3 P1 / 800-544-2943 

GR - 1030469 / 800-440-0680

SPANISH - 57518 P1 P1



target.com - #18005913869





Replacement : Provide to gst 2 options, replacement/ refund. Gst wants to have a replacement. Successfully process a replacement. 







Refund : Provide to gst 2 options, replacement/ refund. Gst wants to have a refund. Successfully process a refund.