STANDARD USER // ORDER // AAL

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UPGRADE/AAL Thank you for reaching out to T-Mobile! I can definitely help you with adding a new line to your account. First, let's verify your account information to ensure we can proceed

FULL/PAH access: I see that your account is eligible for adding a new line. Let's go ahead and choose the best plan and device for you!

↓ Plan Selection: We have several great plans available. Would you like to keep the same plan as your existing lines, or are you interested in exploring other options

↓ Device Selection Now, let's pick a device for your new line. We have a variety of phones, tablets, and wearables. Do you have a specific device in mind, or would you like some recommendations?

↓ Order Summary: Here is a summary of your new line and device order. The total cost today will be [amount], and your monthly charges will be [amount]. Does everything look correct?

↓Confirmation and Next Steps: Great! Your new line and device have been added to your account! You will receive a confirmation email shortly.

Just for a recap you contacted us today regarding — . Is there anything else I can assist you with today?

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• Ordering a New Device:

↓ Greeting and Verification: "Thank you for contacting T-Mobile! I can help you order a new device. Let's start by verifying your account information."

↓ Device Selection: We have a wide range of devices available. Are you looking for a specific model, or would you like some recommendations based on your needs?

↓ Pricing and Payment Options: For the device you selected, we offer several payment options, including full price, Equipment Installment Plan (EIP), and Jump On Demand (JOD). Which option works best for you?

↓Order Summary: Here is a summary of your order. The total cost today will be [amount], and your monthly charges will be [amount] if you chose an installment plan. Does everything look correct?

↓ Confirmation and Shipping: Your new device order has been placed successfully. You will receive a confirmation email with the shipping details. Is there anything else I can assist ...you with today?

Fair Market Value Recurring Device Credits Equipment Installment Plan

$300 off with Trade

• Get up to $300 off the Apple iPhone 16 series, 15 series, 14, 14 Plus or SE (3rd Gen) (via Fair Market Value + Recurring Device Credits or RDC-only) when you purchase it on Equipment Installment Plan, trade in a qualifying phone, and have your current rate plan.

5266 IMEI: 353967811458838 2644 IMEI: 356942214918057

any suggestion on how to trade an iPhone 13 to get free iPhone 16? I'm currently under Magenta MAX 55+ ♠ Based on the current promotions and your existing Magenta MAX 55+ plan, there is no available offer that allows you to trade in an iPhone 13 to get a free iPhone 16. The $300 off promotion you mentioned earlier is the closest available offer, but it does not cover the full cost of the iPhone 16.

For a phone to be free, you would typically need to look at specific promotions that cover the entire cost of the device through instant discounts and Recurring Device Credits (RDCs). Currently, there are no such promotions for the iPhone 16 under the Magenta MAX 55+ plan.

If you are open to switching plans, you might find better trade-in offers under plans like Go5G Next, Go5G Plus, or MAX, which sometimes offer higher trade-in values or full device credits for newer models.

Would you like more information on switching plans or exploring other available promotions?

===================== //// iPhone 16 • iPhone 16 128 GB, 256 GB, 512 GB Colors: Black, Pink, White, Ultramarine, Teal

• iPhone 16 128 GB Full price: $829.99

• iPhone 16 Plus 128 GB (In stock) Colors: White, Black, Teal, Pink, Ultramarine Full price: $929.99 Today: $0.00 Monthly: $38.75 (24mos.) ► In stock Color: all of the above

• iPhone 16 Plus 256 GB (Backorder // Ships 10/16 - 10/22) Colors: White, Black, Teal, Pink, Ultramarine Full price: $1,029.99 Today: $0.00 Monthly: $42.92 (24mos.) ► In stock Color: White

• iPhone 16 Plus 512 GB (Backorder // Ships 10/16 - 10/22) Colors: White, Black, Teal, Pink, Ultramarine Full price: $1,229.99 Today: $29.99 Monthly: $50.00 (24mos.) ► In stock Color: Black, Ultramarine

//// iPhone 16 Pro iPhone 16 Pro Color: Black Titanium, White Titanium, Natural Titanium, Desert Storage: 128 GB, 256 GB, 512 GB, 1 TB iPhone 16 Pro 128 GB Full price: $999.99 Today: $0.00 Monthly: $41.67 (24mos.) ►

All of the color are tagged as backordder

//// iPhone 16 Pro Max iPhone 16 Pro Max 256 GB Full price: $1,199.99 Today: $0.00 Monthly: $50.00 (24mos.) Color: Black Titanium, White Titanium, Natural Titanium, Desert Storage: 256 GB, 512 GB, 1 TB

iPhone 16 Pro Color: White Titanium Storage: 256 GB

Full price: $999.99 Today: $0.00 Monthly: $45.84 (24mos.)

Oh, the White, and Black Titanium for iPhone 16 Pro are tagged as back order for 512 GB. White Titanium - Ships estimated 10/25-11-08 Black Titanium - Ships estimated 10/12-10/15

In stocks: Desert, and Natural Titanium

In stock & it ships (estimated 10/09 - 10/14) iPhone 16 Pro 256 GB Full price: $1,299.99 Today: $99.99 Monthly: $50.00 (24mos.)

Thanks for letting us know that! Here's the details. For iPhone 16 Pro White Titanium is tagged as back order for 256 GB as well.

White Titanium - Ships estimated 10/25-11-08

Only the white titanium is tagged as backorder for 256 GB 16 Pro. May we ask your thoughts, please?

iPhone 16 Pro 256 GB White Titanium Full price: $1,299.99 Today: $45.84 Monthly: $50.00 (24mos.) Protection plan: Declined ↓ It must be through the regular messages, no worries you may definitely create the order on your end.

ADDING A NEW LINE + NEW DEVICE SSO: It looks like you've stepped away—no worries! To recap, you've contacted us for new devices and adding new voice lines. For your convenience, here are the steps to add a new line and a new device using the T-Mobile app, follow these steps:

1. Log in to the T-Mobile app: Open the T-Mobile app on your device. Log in with your T-Mobile ID and password.
2. Navigate to Add a New Line: Select the "Manage" tab. Choose the "Add a new person or device to your account" button.
3. Select Device Type: Choose the type of device you want to add (Phone, Tablet, or Smartwatch).
4. Choose Your Device: Select the device you want to add, including the color, memory variant, and pricing option.
5. Select "Add to a new line."
6. Payment Details & Submit Order

Please let me know if you have further questions or clarifications?

►Make an order SSO

For your convenience moving forward here's the guided steps for you to create an order via app

Via T-Mobile App

1. Open the T-Mobile app and select "SHOP."
2. Choose the phone, tablet, or wearable to upgrade.
3. On the device screen, select the desired color and memory variant.
4. Select the line to upgrade and follow steps for trade-in as described above. 5 Verify price and details, begin checkout, enter shipping and payment information, and review the EIP agreement.
5. An order confirmation page will display.

Please let me know if you have further questions or clarifications?

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

↓ Also, when placing the two devices order and their lines, the due today or upfront cost is $169.85. May we know if you are comfortable to proceed? (If yes, we will send the secure form below for the card details) ↓ Right now, you are currently being charged for 1 voice line: $65.00. Once you have 3 voice lines it would be: $135.00

For the devices monthly: $91.68 ($45.84 each for 24mos.)

May we know if we got your question correctly? ↓

new/correct SOC: MGP55ULN

iPhone 16 Pro Max 256 GB Color: White Titanium Storage: 256 GB

Full price: $1,199.99 Today: $0.00 Monthly: $50.00 (24mos.)

About the 16 Pro Max, it is tagged as Backorder and it Ships estimated 10/23 - 10/29. Would you still want to place the order?

Fair Market Value Recurring Device Credits Equipment Installment Plan

iPhone 16pro and 16pro max with new lines

Apple: $1,000 off with Trade on Go5G Next Get up to $1,000 off the Apple iPhone 16 series, 15 series, 14, 14 Plus or SE (3rd Gen) (via Fair Market Value + Recurring Device Credits or RDC-only) when you purchase it on Equipment Installment Plan, trade in a qualifying phone, and have or switch to Go5G Next.

• iPhone 16 Pro Max 256 GB Full price: $1,199.99 Colors: Black, Pink, White, Desert, Natural Titanium Backorder (Ships 10/09 - 10/15)

Under Equipment Installment Plan Today: $0.00 Monthly device cost without promotion: $50.00 (24monhts)

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SAMSUNG WATCH ULTRA

Samsung: $380 off Galaxy Watch with New Watch Line on Plus • Get up to $380 off an eligible Samsung Galaxy Watch (via Recurring Device Credits) when you purchase on Equipment Installment Plan and activate a new watch line on a qualifying Plus wearable plan.

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CX wants to modify the standard upgrade into upgrade with a trade:

Thank you so much for your interest about trading in your wife's iPhone 14 Pro Max fully paid. It is definitely eligible for trade-in, somehow since the current order has been processed, please be advised that it cannot be modify anymore. The option we have here is we can cancel the order now, then re-order an upgrade order with a trade and then the Backorder ship date for re-processing the order: 10/10 - 10/14/2024

May we kindly ask if you are willing to wait for the new device with a trade by cancelling the current order on the account and re-process new one?

↓IDLE It looks like you've stepped away. Not a problem. Thank you so much for your interest about trading in your wife's iPhone 14 Pro Max fully paid. It is definitely eligible for trade-in, somehow since the current order has been processed, please be advised that it cannot be modify anymore. The option we have here is we can cancel the order now, then re-order an upgrade order with a trade and then the Backorder ship date for re-processing the order: 10/10 - 10/14/2024

For updates on our offers, promotions, and to find a T-Mobile store with the device you want in stock, check out these helpful links below.

• https://www.t-mobile.com/offers/t-mobile-tuesdays • https://www.t-mobile.com/cell-phones/deals/special-offer • https://www.t-mobile.com/stores/locator/

We appreciate you for being a part of our T-Mobile family and always choosing us! Have a great rest of your day! And always take care!

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CX FROM GO5G TO GO5G NEXT RATE PLAN CHANGE

Hi there, . My apologies as we've carefully checked here that since this is our most premium plan, we don't have a back date option, only future date option that will take effect on you bill on 11/06/2024.

Rest assured that with this future dated and with a promotion credit upgrade, these credits may begin within your 1-2 bill cycles after purchase. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill

May we know your thoughts on this, please?

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We want to be transparent with you and we confirm further details about the yearly upgrade. Since your iPhone 14 Pro is not yet under with Go5G Next plan and not yet enrolled with Yearly Upgrade, for this to be eligible for trade-in device, it needs to be fully paid and then the Yearly Upgrade program will start with your new device that you are planning to get, which is the iPhone 16 Pro Max.

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RMA expiration // disregard if it is within 30 days (it starts with SHIP DATE) → Thank you for bringing this to our attention. I understand the confusion—it's clear that the app's information is showing an error, especially since the trade-in lookup tool reflects that the Return Merchandise Authorization (RMA) dates expired on the 19th and 20th.

I appreciate your patience as we sort this out. I understand that your T-Mobile app/SMS notification indicates that you need to complete the trade-in today, and we can guarantee that you can return the trade-in devices, on or before 19th-20th (based on the SMS notification per each trade-in devices)

If you have any other questions or need further assistance, please don't hesitate to ask. Thank you so much ↓ IDLE SPIEL: // RMA EXPIRATION DATE, STRONG ASSURANCE: →It looks like we missed you. For updates on our offers, promotions, and to find a T-Mobile store with the device you want in stock, return trade-in device(s), check out these helpful links below.

T-Mobile Tuesdays! https://www.t-mobile.com/offers/t-mobile-tuesdays T-Mobile Special Offers! https://www.t-mobile.com/cell-phones/deals/special-offer T-Mobile Store Locator https://www.t-mobile.com/stores/locator/ Return your trade-in device https://www.t-mobile.com/support/account/return-old-device

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!