Asks to cancel
“While I pull up your account, would you mind telling me a little more about why you are thinking about canceling your service?”

Asks for their account number
"I'm happy to help you get your account number. While I'm getting that pulled up, is there anything you're doing that requires your account number that I might be able to help you out with?"

Asks to remove AutoPay
"You want to remove your autopay? Sure, I can help you with that. What's got you wanting to remove it today?"

Asks to pay off their EIP or for the balance of their EIP
"Of course, I'd be happy to help you look into paying off your EIP! Are you paying off your EIP to lower your monthly payment or are paying them off so you can get a new device?"

Requests a Mobile Device Unlock
 "Sure thing, let's look into getting that device unlocked for you. Is there some international travel you're planning that I can help you look into or is there some other reason you're looking to get your phone unlocked?"

General inquiries regarding opportunities to reduce their bill
"It's always important to make sure we're staying on budget! I would be more than happy to take a thorough look at your bill and see what options we have. Is there any specific reason for the review?"

Asks how much they are paying for a specific line
"Ok, I'll be happy to help figure out all the charges for that line. While I'm pulling this up, is there any reason you're looking for that breakdown?"