Script for payment

Thank you for calling AmeriGas, This is nea how can I help you?

No worries! I'll be more than happy to help you with processing your payment. (I am very sorry for the inconvenience that you are experiencing right now, but rest assured that I can help you with your concern)

before we proceed, let me just pull up your details here. Can I have either your account number or phone number please so that I can access your account?

Alright! Can I also have your first and last name please?

How would you like me to address you?

if commercial May I know the name in the account and How are you associated with the company? Now, may I have the delivery address down to the zipcode? may i know what wa the operating hour of your company?

if residential Okay ( ) Can you verify me your complete service address down to the city state and zip code?

IF NOT: Would you like to have updated email address or you keep it that way?

just to confirm I can see here that ###-###-##99 is your best phone number and MYEmail@aol.com is your email address. Are these information is still active?

upon checking here your acc bal is

May I know how much you want to pay?

May I also know what mode of payment would you like to use?

by the way() if you are not aware of this we also offer 24\7 self service where you can pay bills check your delivery status and place an order by robust online account management and you can also visit our website triple w. amerigas.com

Can I put the call on hold for a minute or 2 so that I can process your payment?

Thankyou for patiently waiting and sorry for putting you on hold

CREDIT CARD

May I know what type of card are you going to use? How about the expiration date?

E-CHECK

May I know your 6 digits bank account number?

May I also know the account Holder's name in e-check? What type of account is this?

0-2ZkVjWeC-4103 tOKENIZED

GO TO ECKOH

okay I'm pulling out an application on my end. for you to be able to put up your card number . please wait for my signal then you can start typing your 16 digit card number with a pound sign after. okay?

You can now start entering your card number and please make sure that you type it accurately

Okay (name) you are about to pay (amount) using card with the ending number in (----) that will expire on (date) is that right?

Okay we already process the payment here in your account, would you like to get the transaction number right now or I will send it to you via email?

I already sent you the receipt on your email, you can check it after this call.

Have I effectively assist you on your payment today?

and If that would be all. Again, this is nea. Thank you for being a valued Amerigas customer. you have a nice day! Bye for now.