Hello from Amazon Selling Partner Support,
 
I understand that you are requesting to remove the one-star rating on your product.
 
Amazon strives to cultivate a diversity of opinion on our products while staying within our guidelines. We allow our customers to air their honest thoughts on items they have received.
 
We remove ratings or reviews that do not meet these guidelines. If you think the ratings or reviews violate our Community guidelines, provide additional details.
 
For information about acceptable review content, go to "Community guidelines":
https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730

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Hello from Amazon Selling Partner Support,
 
I understand that you are requesting to investigate what we can do to one-star and three-star rating on your product's detail page for ASIN: B0CZ3VMPX9.
 
As per checking to our resources, we found out that any customer who has met the buying requirements is entitled to write a customer review that meets our Community guidelines. We do not limit reviews to customers who have bought the product from our website. However, you can address a customer concern directly via Buyer-Seller Messaging.
 
To send a message to buyers, please go to Communicate with buyers using the Buyer-Seller messaging service: https://sellercentral.amazon.com/messaging/inbox-v3?fi=responseNeeded&&&
 
On the other hand, Amazon exercise some editorial control over customer reviews and do not allow reviews that violate our Community guidelines. The customer review forum is a place for constructive commentary and feedback. If any review does not meet the guidelines, it will be removed from the website.
 
Therefore, if you find a product review on Amazon that you think violates our posted guidelines, please use the Report button that appears beneath the review to submit your report.
 
However, if there is no Report button available, you may email community-help@amazon.com, specifying the location of the content and the reason you believe it violates these guidelines.
 
We want to inform you out that dedicated teams owns this feature is outside of Selling Partner Support and does not use our case system, this case will appear closed in Seller Central. Relevant team generally completes investigations within 48 to 72 hours, however, results of investigations are not shared.

For more information, please visit the link below:
 
**Community guidelines:
https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730&referral=A2S2A5PR88AWHH_A1EQ5B1AD6OXH1
**Customer product reviews:
https://sellercentral.amazon.com/help/hub/reference/G201972140

As per thorough investigation, we determined that you can report a buyer violation if the buyer offense Amazon policies and if that happens we advise you to report a violation to that seller.
 
To report a violation, kindly follow the steps below:
 
1. Go to Report button: (https://sellercentral.amazon.com/abuse-submission/index.html)
2. Select violation type
3. Provide concerned Order ID or ASIN/ISBN, as applicable
4. Please make sure to include the following information below as you describe your issues field.
     • The store or business name of the seller you are reporting
     • The ASIN or ISBN of the item's detail page and the product title
     • The marketplaces for which the violation has occurred
     • A concise explanation of the violation based on the policy
     • Supporting documentation (for example, order IDs, related messaging, or receipts)
5. Click 'Submit' once done.
 
Alternatively, if you are the registered brand owner in Brand Registry, you can use Report a Violation from your brand registry account using the link below:
https://brandregistry.amazon.com/brand/report-a-violation
 
Please be informed that all reports are thoroughly investigated by our relevant team. For privacy reasons, the results of our investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
 
For more information, kindly visit the link below:
https://sellercentral.amazon.com/help/hub/reference/G200444420?