Name of Caller: Ranjeet Singh Service Location: [ILMA2004PRGRLN] 2004 Prairie Grass Ln Address: 2004 Prairie Grass Ln MahometIllinois (US)61853 United States MDU Unit #:NA MDU Building #:NA Email Address: mathoun4860@gmail.com Call Back #: 2173776480/2715307217 Make and Model: iphone 14 MAC ADDRESS: 28:8F: F6:EC: DC:59 Issue: > problems with wifi dont work properly. its show slow connection Key Questions Asked (Probe): When did the issue started to happen? 1week Is the issue happening on that device only or on multiple devices? ​all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Ticket Number- 382863 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account:https://startek.sharepoint.com/sites/Pavlov/KnowledgeBase/SitePages/Canned-Responses.aspx Resolution: Resident experience slow connection and internet sometimes doesn't work. just advice resident to disconnect and reconnect and power cycle the device ______________________________________________________________ 07/21/2024 Name of Caller: evan houlihan Service Location: [FLGAMEL] Forest View Address: GainesvilleFlorida (US)32607 United States MDU Unit #:19 MDU Building #:1921A Email Address: evanhoulihan@gmail.com Call Back #: 1 (813) 751-9315 Make and Model: netgear 30 R6020 ac750 MAC ADDRESS: 94A67EE8EA95 Issue: > router is not working Key Questions Asked (Probe): When did the issue started to happen?last night Is the issue happening on that device only or on multiple devices? ​all devcies Is this wire or wireless? wired are you encountering any error message?no Do you have a router situated in your apartment?YES Is Private Wi-Fi turned OFF or ON?OFF Trouble Shooting: Check for wall-jack condition Check for ethernet cable condition Interchange ends of the ethernet cable If there is another ethernet cable, kindly suggest to use the other ethernet cable. Ticket Number- 382899 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:N Link to Houston Account:NA Resolution: _______________________________________________________________ Name of Caller: Thomas Holmes Service Location: [ILCUHYA] Address: Hyatt Place Champaign/Urbana MDU Unit #:NA MDU Building #:NA Email Address: thomasholmes@haytt.com Call Back #: 1 (217) 390-9120 Make and Model:NA MAC ADDRESS:NA Issue: waiting for a callback. wifi has been out since yesterday. 382843 Key Questions Asked (Probe): When did the issue started to happen? Is the issue happening on that device only or on multiple devices? ​ Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number-382843 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: Resolution: _______________________________________________________________ Name of Caller: kevin Finn Service Location: [KYLE524] 5 Twenty Four Angliana Address: 524 Angliana Ave LexingtonKentucky (US)40508 United States MDU Unit #: MDU Building #:3 Email Address: nexusdoubt@gmail.com Call Back #: 1 (563) 239-0980 Make and Model: NSI laptop MAC ADDRESS: BC17B8912B98/2CF05DB404A9 Issue: > the internet keeps cutting out every 2hours. Key Questions Asked (Probe): When did the issue started to happen?4days ago Is the issue happening on that device only or on multiple devices? ​ every device Is this wire or wireless? both are you encountering any error message? No Do you have a router situated in your apartment?No Is Private Wi-Fi turned OFF or ON?No Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number-382919 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account:NA Resolution: _______________________________________________________________ Name of Caller: dennis diener Service Location: [ILAR212WJEST] 212 W Jefferson St Address: 212 W Jefferson St ArcolaIllinois (US)61910 United States MDU Unit #: MDU Building #: Email Address: mr4x442@yahoo.com Call Back #:2172462507 Make and Model: NA MAC ADDRESS: NA Issue: >they saying that residnet card got declined Key Questions Asked (Probe): When did the issue started to happen? the 10th of this mothn Is the issue happening on that device only or on multiple devices? ​NA Is this wire or wireless?NA are you encountering any error message?NA Do you have a router situated in your apartment?NA Is Private Wi-Fi turned OFF or ON?NA Trouble Shooting: NA Ticket Number- Checked Property Case: Y-NoneNA Checked Supported Elements in Infrastructure Tab:NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account:NA Resolution: Transfer to billing ops _______________________________________________________________ 07/22/2024 Name of Caller: Sebastian Giraldo Service Location: [FLWGFLC] Flamingo Crossings East / [FLWGFLC2] Flamingo Crossings West Address: 11635 Rock Pigeon Loop Bldg 36 Apt 36203 Winter GardenFlorida (US)34787 United States MDU Unit #:22109 MDU Building #: 22 Email Address: sebastian.giraldom@autonoma.edu.co Call Back #: 3196139570- (689) 280-0502 Make and Model: ipad pro MAC ADDRESS: 34:42:62:6E:11:58 Issue : > 12 hours no Wi-Fi and no signal. Key Questions Asked (Probe): When did the issue started to happen?12hours ago Is the issue happening on that device only or on multiple devices? ​ all devices Is this wire or wireless? wireless are you encountering any error message?NO Do you have a router situated in you're apartment? NO Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. If still not working, transfer to tier 2. Ticket Number- 383003 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=791248f2-5063-4032-968b-18a6af93978e Resolution: ______________________________________________________________ 07/23/2024 Name of Caller: Charles Sandroc Service Location: [ILHE216DADR] 216 Dasher Dr Address: 216 Dasher Dr HeyworthIllinois (US)61745 United States MDU Unit #:NA MDU Building #:NA Email Address: viva442@gmail.com Call Back #: 3098243741 Make and Model:NA MAC ADDRESS:NA Issue : > Unburied cable it's been about 3weeks. and resident cant mow the lawn Key Questions Asked (Probe): When did the issue started to happen? 3week Is the issue happening on that device only or on multiple devices? ​NA Is this wire or wireless? wireless are you encountering any error message?NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON ?NA Trouble Shooting: NA Ticket Number-383208 Checked Property Case: Y-NoneY Checked Supported Elements in Infrastructure Tab:N Registration Enabled:N Myaccount Link Provided:NA Link to Houston Account:NA Resolution: Escalate to Ftth amg for further assistance ______________________________________________________________ Name of Caller: Tammy johnston Service Location: [ILMN212WOLST] 212 W Oliver St Address: 212 W Oliver St MansfieldIllinois (US)61854 United States MDU Unit #: NA MDU Building #:NA Email Address: tj.tiger.lily@gmail.com Call Back #: 2178282516 Make and Model: amazon fire tv MAC ADDRESS: A8:4A:63:6E:E5:70 Issue : > just got installed and having problems with 2g and 5g and 5g not in range. Key Questions Asked (Probe): When did the issue started to happen? this morning by 8am Is the issue happening on that device only or on multiple devices? ​pc and t.v Is this wire or wireless?wireless are you encountering any error message? this network not in range Do you have a router situated in you're apartment? yes Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Have resident unplug and re-plug the router or cable Check the LED indicators. did not unplud and replug router cause resident had a hard time. Ticket Number-383255 Checked Property Case: Y-NoneY Checked Supported Elements in Infrastructure Tab:N Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/wifi-settings/0?mimic=606d4ccc-750b-4058-815c-b59739d334ff Resolution: Move this ticket to tier 2 since issue persist for further assistant ______________________________________________________________ Name of Caller: Jean McCoy Service Location: [FLGA2807NW30TE] 2807 NW 30th Ter Address: 2807 NW 30th Ter GainesvilleFlorida (US)32605 United States MDU Unit #:NA MDU Building #:NA Email Address: jemfl@icloud.com Call Back #: 3105703899 Make and Model: NA MAC ADDRESS: NA Issue : > Resident wants to know when woul;d the installation date be. Key Questions Asked (Probe): When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices? ​NA Is this wire or wireless?NA are you encountering any error message? NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON?NA Trouble Shooting: NA Ticket Number- 383264 Checked Property Case: Y-NoneNA Checked Supported Elements in Infrastructure Tab:NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account:NA Resolution: Trasnfer to Customer service for furtther assistance for the installation process. ______________________________________________________________ Name of Caller: david clark Service Location: [NJENCOM] Brownstones at Englewood South Address: 73 Brownstone Way EnglewoodNew Jersey (US)07631 United States MDU Unit #:104 MDU Building #:9 Email Address: davidclark074@gmail.com Call Back #: (914) 325-2321 Make and Model: MAC ADDRESS: Issue : > get box imstalled in resident apart for cable Key Questions Asked (Probe): When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA ​ Is this wire or wireless?NA are you encountering any error message?NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON?NA Trouble Shooting:NA Ticket Number- 383317 Checked Property Case: Y-NoneY Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:N Link to Houston Account:NA Resolution: transfer to tier2 for further assistance. resident wants to have cable for direct tv. ______________________________________________________________ Name of Caller: kelly lembke Service Location: [ILHE106NPOST] 106 N Poland St Address: MDU Unit #: MDU Building #: Email Address: kellylembke@yahoo.com Call Back #: 3092081826 Make and Model: MAC ADDRESS: Issue : > resident called she said that she is ready for the installtion Key Questions Asked (Probe): When did the issue started to happen? NA Is the issue happening on that device only or on multiple devices? ​NA Is this wire or wireless?NA are you encountering any error message?NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON?NA Trouble Shooting:NA Ticket Number-382336 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab:Y Registration Enabled: Y Myaccount Link Provided: Y Link to Houston Account: https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:kellylembke@yahoo.com*~ Resolution: Resident is now reaady for the installation with pavlov media. and transfer to fttx customer service for further assistance ______________________________________________________________ Name of Caller: tara wood Service Location: [TXCO3111BRDR] 3111 Brookview Dr Address: 3111 Brookview Dr CorinthTexas (US)76210 United States MDU Unit #:NA MDU Building #:NA Email Address: tlwood75@gmail.com Call Back #: 2146971420 Make and Model:NA MAC ADDRESS:NA Issue : > resident wants Wi-Fi extender. cause there are spots in the house that the Wi-Fi doesn't reach Key Questions Asked (Probe): When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices? ​NA Is this wire or wireless?NA are you encountering any error message?NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Ticket Number- 383346 Checked Property Case: Y-NoneY Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:tlwood75@gmail.com*~ Resolution: Transfer to fttx amg for further assistance. ______________________________________________________________ Name of Caller: carolyn comstock Service Location: [ILPA705DIST] 705 Dill St Address: 705 Dill St ParisIllinois (US)61944 United States MDU Unit #: NA MDU Building #: NA Email Address: carolyncomstock155@gmail.com Call Back #: 2174631058 Make and Model: NA MAC ADDRESS:NA Issue: > slow internet connection from roku and netflix most on all buffering it start when evening starts. Key Questions Asked (Probe): When did the issue started to happen? sunday evening Is the issue happening on that device only or on multiple devices? ​tv Is this wire or wireless? wireless are you encountering any error message? yes Do you have a router situated in you're apartment? yes Is Private Wi-Fi turned OFF or ON? Yes Trouble Shooting: - Check the LED indicators. Ticket Number- 383390 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/mimic-controls?mimic=d8f41cd5-89d1-4c7b-a665-2e2adc593bbc Resolution: Resident said that she is experiencing slow internet connection when it is evening. but resident also disconnected the call automatically ______________________________________________________________ 8/02/2024 Name of Caller: STEVE BROWN Service Location: [ILFA419WAST] 419 Washington St Address: 419 Washington St [ILFA419WAST] MDU Unit #:NA MDU Building #: NA Email Address: swb74607@gmail.com Call Back #: 2177373426 Make and Model: NA MAC ADDRESS:na Issue: > called 2days ago phone number Key Questions Asked (Probe): When did the issue started to happen? 2days ago Is the issue happening on that device only or on multiple devices? ​phone Is this wire or wireless?wireless are you encountering any error message?no Do you have a router situated in you're apartment?no Is Private Wi-Fi turned OFF or ON? no Trouble Shooting: Ticket Number- 384980 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:NA Registration Enabled:y Myaccount Link Provided: NA Link to Houston Account: https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:swb74607@gmail.com*~ Resolution: Unable to transfer phone team is already closed. Advised resident that he will receive a callback within 24 hours or give us a callback if ever he don't receive any callback from Phone Team ______________________________________________________________ Name of Caller: Bryson Nettle Service Location: [TXWAVOA] Village Oaks Apartments Address: 2010 Campus Dr 1400 WacoTexas (US)76705 United States MDU Unit #: 1404 MDU Building #:1400 Email Address: nettlebryson@gmail.com Call Back #: 9033903168 Make and Model:Iphone15 MAC ADDRESS: 08:8E:90:07:46:CB Issue: wifi not been working for 2 to 3days > Key Questions Asked (Probe): 1st time calling: No When did the issue started to happen?2 to 3 Is the issue happening on that device only or on multiple devices? ​ all Is this wire or wireless? wireless are you encountering any error message? connection check Do you have a router situated in you're apartment? yes Is Private Wi-Fi turned OFF or ON? on Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Ticket Number- 385415 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided: Y Link to Houston Account: https://myaccount.pavlovmedia.net/#/dashboard?mimic=96d0fde4-ebbc-4525-b444-46c16c45e35e Resolution: Just checked and did all basic trouble shooting needed found out the Mac randomization was on and told resident to turn it off and it automatically got connected back to the Wifi ______________________________________________________________ 08/04/2024 Name of Caller: Rachel Nepote Service Location: [TXHI15RONEDR] 15 Robins Nest Dr Address: 15 Robins Nest Dr Hickory CreekTexas (US)75065 United States MDU Unit #:NA MDU Building #:NA Email Address: rachel92413@gmail.com Call Back #: 9402508500 Make and Model: NA MAC ADDRESS:NA Issue:installed on the 1st and no isnttaller showed up Key Questions Asked (Probe): When did the issue started to happen? on the first Is the issue happening on that device only or on multiple devices? ​None Is this wire or wireless? NA are you encountering any error message?NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: NA Ticket Number- 381354 Checked Property Case: Y-NoneNA Checked Supported Elements in Infrastructure Tab:NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account:NA Resolution: Resident requested for a call back cause the installer hasn't showed up to install the internet. ______________________________________________________________ Name of Caller: Alexandra alva Service Location: Address: 1623 west university MDU Unit #:403 MDU Building #: 2 Email Address: Alexandraguera13@gmail.com Call Back #: 317 771 9374 Make and Model: Iphone 13 MAC ADDRESS: 98:50:2e:95:9e:8c Issue: trying to access wifi on pavlov and cant conncect Key Questions Asked (Probe): first time calling? yes When did the issue started to happen? today Is the issue happening on that device only or on multiple devices? ​ 2 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment?no Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Ticket Number- 385770 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=macAddresses:98502e959e8c*~ Resolution: Just walk throuh the resident in the right site and she got connected to the internet without any problems ______________________________________________________________ Name of Caller: Robert Wilson Service Location: [ILPH408WMOST] 408 W Monroe St Address: 408 W Monroe St PhiloIllinois (US)61864 United States MDU Unit #: NA MDU Building #:NA Email Address: robertwilson217@yahoo.com Call Back #: 2176212325 Make and Model: Play station 4 MAC ADDRESS: 78:c8:81:e9:f7:1b Issue: Internet goes slow when playing final fantasy and just lag this has been happening for 4 to 5 months Key Questions Asked (Probe): When did the issue started to happen? 4 to 5 months Is the issue happening on that device only or on multiple devices? ​only device Is this wire or wireless? wired are you encountering any error message? no Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 385787 Checked Property Case: Y-NoneY Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:robertwilson217@yahoo.com*~ Resolution: transferred to tier2 since the issue has been going on for 4 to 5 months and for further assistance ______________________________________________________________ Name of Caller: haley lander Service Location: ARFAGRO Address: 376 west walkson street 72701 MDU Unit #: 113 MDU Building #:NA Email Address: haleylander953@gmail.com Call Back #: (314) 737-3232 Make and Model: Iphone 13 MAC ADDRESS: FC:AA:A1:2E:87:A0 Issue: trying to register online to pavlovmedia nut cant Key Questions Asked (Probe): first time calling pavlovmedia.com? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? ​just now Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment?no Is Private Wi-Fi turned OFF or ON? yes Trouble Shooting: prov Ticket Number- Checked Property Case: Y-Noney Checked Supported Elements in Infrastructure Tab:y Registration Enabled:y Myaccount Link Provided:NA Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Sydney harvey Service Location: [PAPHCNS] Chestnut Square Address: 3200 Chestnut St PhiladelphiaPennsylvania (US)19104 United States MDU Unit #:6001 A MDU Building #:NA Email Address: cydanite@gmail.com Call Back #: 9082103936 Make and Model: Custome Build/ Pc MAC ADDRESS: FC:77:74:2C:60:91 Issue: she has 2 device the internet slow mostly on the pc. Key Questions Asked (Probe): When did the issue started to happen? an hour Is the issue happening on that device only or on multiple devices? ​jus 1 Is this wire or wireless?wireless are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 385802 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided: Y Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=macAddresses:FC77742C6091*~ Resolution: issue still persist and transfer to tier 2 fort better assiatance ______________________________________________________________ Name of Caller: Durena HoloBaugh - Wee Dig It!! LLC Service Location: [OHCENT6779JORD] 6779 Johnsville Rd Address: 6779 Johnsville Rd CenterburgOhio (US)43011-9707 United States MDU Unit #: NA MDU Building #: NA Email Address: fake@email.com-/-cruisentime@gmail.com Call Back #: 1 (614) 403-3500 Make and Model: motorala edge MAC ADDRESS: Issue: just checking if they still have service. and they have no internet Key Questions Asked (Probe): When did the issue started to happen?Yesturday Is the issue happening on that device only or on multiple devices? ​all Is this wire or wireless?wired are you encountering any error message? No Do you have a router situated in you're apartment? yes Is Private Wi-Fi turned OFF or ON? Off Trouble Shooting: Check for wall-jack condition Check for ethernet cable condition Interchange ends of the ethernet cable If there is another ethernet cable, kindly suggest to use the other ethernet cable. Check the LED indicators. Unplug and Re-plug the Router. Ticket Number- 385807 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab:N Registration Enabled:N Myaccount Link Provided: N Link to Houston Account: N Resolution: Resident is willing to wait for tier2 to answer. cause her daughter needs internet to check her state on her heart _____________________________________________________________ 08/05/2024 Name of Caller: phviraj sankar Service Location: [NYROPRO] The Province Address: 220 John Street MDU Unit #: C MDU Building #: 13 Email Address: ajaysyadav09@gmail.com Call Back #: (585) 553-6683 Make and Model: Mssigh GD MAC ADDRESS: 20:16:B9:8C:F1:8C:27 Issue: had laptop and it cant connect to wifi Key Questions Asked (Probe): When did the issue started to happen?just toaday Is the issue happening on that device only or on multiple devices? ​ 1 Is this wire or wireless? witreless are you encountering any error message? No Do you have a router situated in you're apartment? No Is Private Wi-Fi turned OFF or ON? Off Trouble Shooting: Ticket Number- 385893 Checked Property Case: Y-NoneY Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/profile?mimic=b6aeff8d-624f-4620-a32d-d269d7149015 Resolution: Moved to noc but could not remove my name due to PC errors ______________________________________________________________ Name of Caller: Gemma Garedner Service Location:[MNMIWHU] Wahu Student Apartments Address: 1016 SE washington Ave 632 MDU Unit #: 632 MDU Building #:NA Email Address: Gardn694@umn.edu Call Back #: 8478093898 Make and Model: Apple 13 or Iphone13 MAC ADDRESS: 80:95:3A:88:74:9F Issue : trying to conenct to the wifi using my phone Key Questions Asked (Probe): first time calling: yes When did the issue started to happen? TODAY Is the issue happening on that device only or on multiple devices? ​ 1 Is this wire or wireless? WIRELESS are you encountering any error message? NO Do you have a router situated in you're apartment?NO Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number-385938 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: Resolution:Just connected the mac address to my account and the wifi automatically work ______________________________________________________________ Name of Caller: Christian Robinson Service Location:[MSSTMSU] The Hangout I (FKA Social Campus) Address: 14 MAry Lee Ln starkville Misisippi us MDU Unit #:206B MDU Building #: 407 Email Address: robinsonchristian123@gmail.com Call Back #: 2197163525 Make and Model: Play station5 MAC ADDRESS: 1C:98:C1:9A:3D:96 Issue : Resident wanted to connect his console on the wifi so that he could play his games Key Questions Asked (Probe): When did the issue started to happen? now Is the issue happening on that device only or on multiple devices? ​play station Is this wire or wireless? Wireless are you encountering any error message? yes Do you have a router situated in you're apartment? No Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number-385996 Checked Property Case: Y-NoneY Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:robinsonchristian123@gmail.com*~ Resolution: console got connect when his mac addres got connected to his my account ______________________________________________________________ Name of Caller: Lauren Stack Service Location: [VACHPAV] The Pavilion at North Grounds Address: 2101 Arlington Blvd CharlottesvilleVirginia (US)22903 United States MDU Unit #:561 MDU Building #:NA Email Address: lstack01@g.ucla.edu Call Back #: 1 (858) 405-5413 Make and Model: HP spector x360 MAC ADDRESS: 387A0E70EC4D Issue :TRYING TO REGISTER HER LAPTOP on th wifi but cant cause she has 5 mac addresses Key Questions Asked (Probe): When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? ​laptop Is this wire or wireless? wireless are you encountering any error message? No Do you have a router situated in you're apartment?NO Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Ticket Number-386028 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:lstack01@g.ucla.edu*~ Resolution: transfer to tier 2 cause issue still persist and can't find the correct mac address ______________________________________________________________ Name of Caller: Emily ellis Service Location: [INMUVIL] Village Promenade Address: 410 N Martin 1 119 MuncieIndiana (US)47303 United States MDU Unit #: 116 MDU Building #:1 Email Address: emily.ellis@bsu.edu Call Back #: 3179148898 Make and Model: Iphone 14 pro MAC ADDRESS: 8C:98:6D:4B:DD:44 Issue : cant connect to Wi-Fi cause I just change unit and i need on this. Key Questions Asked (Probe): When did the issue started to happen?thursday Is the issue happening on that device only or on multiple devices? ​all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment?no Is Private Wi-Fi turned OFF or ON?off Trouble Shooting: Ticket Number-386071 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https://myaccount.pavlovmedia.net/#/devices?mimic=934f2a37-26ce-4538-a0a4-8ec15ff9eff4 Resolution: resident has change unit and she can't connect to the internet ______________________________________________________________ 08/06/2024 Name of Caller: Rebecca wallace Service Location: [NJENCOM] Brownstones at Englewood South Address: Engle wood New Jersey (US)07631 United States MDU Unit #:505 MDU Building #:56 Email Address: rebeccawallace_1@yahoo.com Call Back #: 1 (201) 403-8865 Make and Model: the hatch restore 2 MAC ADDRESS: E0:5A: 1B:D2:5D:E6 Issue :i have a sound machine and it connect to 2.4g Key Questions Asked (Probe): When did the issue started to happen? JUST TODAY Is the issue happening on that device only or on multiple devices? ​ this device Is this wire or wireless? wireless are you encountering any error message?no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON?off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Ticket Number-386199 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:n Link to Houston Account:n Resolution: the sound machine could not connect to 2.4 and she needed it to work but everything we tried and the basic trouble shooting step actually didn't. and call also got disconnected for 2 times ______________________________________________________________ 08/09/2024 Name of Caller: Deborah Reeder Service Location: [ILMO706NFRST] 706 N Front St Address: 706 N Front St MonticelloIllinois (US)61856 United States MDU Unit #:NA MDU Building #: NA Email Address: dreeder51@gmail.com Call Back #: 2174931254 Make and Model:NA MAC ADDRESS:NA Issue : got an email her payment did not go through debit card got expired.. Resident has no further issue. Key Questions Asked (Probe): When did the issue started to happen? just today Is the issue happening on that device only or on multiple devices? ​NA Is this wire or wireless? NA are you encountering any error message?NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON?NA Trouble Shooting:NA Ticket Number-387180 Checked Property Case: Y-None NA Checked Supported Elements in Infrastructure Tab: NA Registration Enabled: NA Myaccount Link Provided:NA Link to Houston Account: Resolution: Got resident information and transfer to billing ops ______________________________________________________________ Name of Caller: Brody Grissom Service Location:[FLGATHG] Theory Gainesville Address:GainesvilleFlorida (US)32601 United States MDU Unit #: 329 A MDU Building #:A1 Email Address: bgriss11@gmail.com Call Back #: 8139927639/(813) 786-3465 Make and Model:NA MAC ADDRESS:NA Issue : the ethernet jack on what level are they? the resident has no internet issue but all they wanna know is about the ethernet jack level and speed are they actually cmpatible on. Key Questions Asked (Probe): When did the issue started to happen? NA Is the issue happening on that device only or on multiple devices? ​NA Is this wire or wireless?NA are you encountering any error message?NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Ticket Number-NA Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled: NA Myaccount Link Provided: NA Link to Houston Account: NA Resolution: informed the resident that to better ask the information desk rather then giving her the wrong information ______________________________________________________________ Name of Caller: Keith pholmeyer Service Location: [TXSH103GOMEDR] 103 Golden Meadow Dr Address: 103 Golden Meadow Dr MDU Unit #:NA MDU Building #:NA Email Address: kpohlmeyer@live.com Call Back #: 9402057107 Make and Model: NA MAC ADDRESS :NA Issue :trying to call the installation team to update the date of installation for pavlov media. Key Questions Asked (Probe): first time calling? yes When did the issue started to happen? NA Is the issue happening on that device only or on multiple devices? ​NA Is this wire or wireless? NA are you encountering any error message?NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: NA Ticket Number- 387201 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:NA Registration Enabled:NA Myaccount Link Provided: NA Link to Houston Account: NA Resolution: Resident just wants to confirm the rescheduling of installation. transfers to tier 2 ______________________________________________________________ Name of Caller: Alonnie celestine Service Location: LANOLSU Address: 615 S Johnson Street New Orleans Louisiana (US)70112 United States MDU Unit #: 134 MDU Building #: NA Email Address: lacelstine@gmail.com Call Back #: (337) 496-5112 Make and Model: NA MAC ADDRESS: NA Issue : wifi will go in and out and automatically connect and disconnected to the wifi. Key Questions Asked (Probe): first time calling? yes When did the issue started to happen? today Is the issue happening on that device only or on multiple devices? ​all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Ticket Number-387257 Checked Property Case: Y-NoneNA Checked Supported Elements in Infrastructure Tab:NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account:NA Resolution:created an account for resident. and gave her the walkthrough for her to get access on her internet ______________________________________________________________ Name of Caller: lisa taebel Service Location: [FLGA1930NW34TE] 1930 NW 34th Ter Address: 1930 NW 34th Ter GainesvilleFlorida (US)32605 United States MDU Unit #: NA MDU Building #: NA Email Address: lisataebel@gmail.com Call Back #: 3525385515 Make and Model: NA MAC ADDRESS:NA Issue : appointment schedule on the internet for installation.. the resident is still waiting for the deployment Key Questions Asked (Probe): When did the issue started to happen? just today Is the issue happening on that device only or on multiple devices? ​none Is this wire or wireless? wireless are you encountering any error message?NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON?NA Trouble Shooting:NA Ticket Number- 387268 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled: NA Myaccount Link Provided: NA Link to Houston Account: NA Resolution: The resident said as soon as possible cause the resident is in need of internet connection ______________________________________________________________ Name of Caller: Sam Escobar Service Location: Wellington (CoLab) Address: 1493 osage street denver colorado 80204 MDU Unit #: NA MDU Building #:NA Email Address: Call Back #: (720) 326-8169 Make and Model: MAC ADDRESS: Issue : Key Questions Asked (Probe): Is this youre calling pavlov: When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? ​all devices Is this wire or wireless?wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON?NA Trouble Shooting: NA Ticket Number- NA Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled: NA Myaccount Link Provided: NA Link to Houston Account:NA Resolution: Tried to walk through the resident to create an account for futures purposes and resident said he could do it later. cause resident was kinda busy ______________________________________________________________ Name of Caller: jhoney kennedy Service Location: [WAPUGRO] Grove Pullman Address: 1601 N 15th St PhiladelphiaPennsylvania (US)19121 United States MDU Unit #:NA MDU Building #: NA Email Address: Jhonielkennedy09@gmail.com Call Back #: (215) 687-1682 Make and Model: MFC-8700 | PrintersAIOs | By Brother MAC ADDRESS: WAN-FCB0DECD479F- LAN-94DDF8288680 Issue : they have a new printer and they do not connected to the internet.. Key Questions Asked (Probe): first time calling pavlov media: When did the issue started to happen? just today Is the issue happening on that device only or on multiple devices? ​ only printer Is this wire or wireless? wireless are you encountering any error message? connection error 3 Do you have a router situated in you're apartment? No Is Private Wi-Fi turned OFF or ON? Off Trouble Shooting: Ticket Number- 387308 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:NA Registration Enabled:NA Myaccount Link Provided: NA Link to Houston Account:NA Resolution: resident wanted to connect the printer to wifi.. but due to client isolation it won't connect. i aslo advice resident and walkthroughwhy we have client isolation ______________________________________________________________ Name of Caller: Kanwal Naz Service Location: [NELIASH] Academy Lincoln Address: 201 N 18th St 2 2506 LincolnNebraska (US)68508 United States MDU Unit #:21 O5A MDU Building #:2 Email Address: kannaz1001@gmail.com Call Back #: 3087081662 Make and Model: Samsung tv MAC ADDRESS: FCF136FF6F5D Issue : trying to watch a series but cant watch cant brose Key Questions Asked (Probe): first time calling? no its the third When did the issue started to happen? Is the issue happening on that device only or on multiple devices? ​ Is this wire or wireless? wireless are you encountering any error message? its connected but not working Do you have a router situated in you're apartment? none Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 387165 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https://myaccount.pavlovmedia.net/#/devices?mimic=41368a93-e9df-4b9c-8d7a-c5690b421e27 Resolution: did all the basic troubleshooting step and still Samsung tv did not work.. but resident was in a hurry and requested a call back ______________________________________________________________ 08/10/2024 Name of Caller: rae Cardenas Service Location: [TXCO1720CEELDR] 1720 Cedar Elm Dr Address: 1720 Cedar Elm DrCorinth Texas (US)76210 United States MDU Unit #:NA MDU Building #:NA Email Address: raedcardenas@gmail.com Call Back #: 9723656643 Make and Model: Iphone15 pro MAC ADDRESS: 2A:60:F2:4B:EA:F6 Issue : swicth to Pavlov. they don't have internet. and the installer broke the sprinkler head the resident also want reimbursement on that Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? No Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 376193 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account: https:NA Resolution: Did all the basic trouble shooting but did not work resident was also in a hurry ______________________________________________________________ Name of Caller: Steven Bonham Service Location: [TXCO1703REDR] 1703 Redwood Dr Address: 1703 Redwood Dr CorinthTexas (US)76210 United States MDU Unit #:NA MDU Building #:NA Email Address: sjbonham22@gmail.com Call Back #: 6302095501 Make and Model: NA MAC ADDRESS: NA Issue : the cable was never buried, and the resident wants an update when about this Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? 28 of may Is the issue happening on that device only or on multiple devices? NA Is this wire or wireless? Wireless are you encountering any error message? NNA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: NA Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided: Y Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:sjbonham22@gmail.com*~ Resolution: Transfer to Amg for better assitance ______________________________________________________________ Name of Caller: emma simmons Service Location: [ILCU201WGRN] 201 W Green St Address: 201 W Green St Apt 109 ChampaignIllinois (US)61820 United States MDU Unit #:109 MDU Building #:1 Email Address:esemmasimmons@gmail.com Call Back #: 1 (217) 690-9867 Make and Model: Iphone11 MAC ADDRESS: 90:A2:5B:6A:B2:8A Issue : just moved in and wifi does not work since last night Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? last night Is the issue happening on that device only or on multiple devices? phone Is this wire or wireless? wirelss are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 387490 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:NA Link to Houston Account: https:NA Resolution: gave the correct password to resident and the pw is CXNK0030C02B but still doesn't work.. transfer to T2 for better assistance ______________________________________________________________ Name of Caller: Clayton Boeker Service Location: [TXLU2520] 25 Twenty Address: 2520 Marsha Sharp Fwy Lubbock Texas (US) 79415 United States MDU Unit #:170 MDU Building #:1 Email Address: blayboeker@yahoo.com Call Back #: 1 (979) 451-2934 Make and Model: MAC ADDRESS: Issue : wall jack not working / internet cutting in and out sometimes no internet connection Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? 40 mins Is the issue happening on that device only or on multiple devices? all is good Is this wire or wireless? wired are you encountering any error message? Na Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: NA Ticket Number- 386075 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:N Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/dashboard?mimic=6a9679bf-c491-497e-81b9-e0a1d0b1dc6e Resolution: Resident is waiting for call for issue to be resolve. ______________________________________________________________ Name of Caller: Devon Chand Service Location: [MOKCOPB] The Darby at Briarcliff Address:1600 NW 38th Street Kansas CityMissouri (US)64116 United States MDU Unit #:101 MDU Building #: B Email Address: dev.tchand94@gmail.com Call Back #: 8163792080 Make and Model: Lenovo Laptop MAC ADDRESS: 14ac604bcb45 Issue : open ticket number Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? long going issue Is the issue happening on that device only or on multiple devices?only 1 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? no Trouble Shooting: NA Ticket Number- 386930 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https: https://myaccount.pavlovmedia.net/#/dashboard?mimic=75cb2d2f-6071-43de-bd18-98c47685a8bc Resolution: We tried transferring the issue to tier 2 cause issue has be going on a long time and resident is frustrated ______________________________________________________________ Name of Caller: Abdulla alfufyani Service Location: TXCSUCN Address:907 cross street collage station texas 77840 MDU Unit #:211 MDU Building #:NA Email Address: alfufyani.1424@gmail.com Call Back #: (832) 774-4669 Make and Model: iphone 13 MAC ADDRESS: 04:68:65:09:D0:99 Issue : just moved in and need helps with the wifi Key Questions Asked (Probe): first time calling pavlov media? Yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? NO Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: just gave pw to resident Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: N Registration Enabled:N Myaccount Link Provided: NA Link to Houston Account: https:NA Resolution: just gave password to resident and it automatically connected to the wifi ______________________________________________________________ Name of Caller: Patrick sylvester/ julie Service Location: [ILMA1107FALADR2] 1107 Farm Lake Dr Address: 1107 Farm Lake Dr MahometIllinois (US)61853 United States MDU Unit #:NA MDU Building #:NA Email Address: psylves2@gmail.com Call Back #: 8153833096 Make and Model: Calix Router MAC ADDRESS: 487746E87923 Issue :trouble with wifi and modem is not connecting Key Questions Asked (Probe): first time calling pavlov media? No When did the issue started to happen?Yesterday Is the issue happening on that device only or on multiple devices? All Is this wire or wireless? Wireless are you encountering any error message? No Do you have a router situated in you're apartment? No Is Private Wi-Fi turned OFF or ON? Off Trouble Shooting: Check the wires connected to the wall jack or router Have resident unplug and re-plug the router or cable Check if the wall jack and cables are damaged Suggest to interchange both ends of the cable Power cycle the Device. Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account: https:NA Resolution: trasnfer to t2 cause issue persist and modem is all flashing green but still no internet ______________________________________________________________ Name of Caller: Mallory Butler Service Location: [MOSPASH] Aspen Heights Springfield Address: 1028 E Saint Louis St 1436 SpringfieldMissouri (US)65806 United States MDU Unit #: MDU Building #: Email Address: mallorybutler@att.net Call Back #: 8162257320 Make and Model: Vizio tv MAC ADDRESS: 00BD3E9DF377 Issue : trying to add device on wifi and residents needs help Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen?now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wirelss are you encountering any error message? internet conenctivity problem Do you have a router situated in you're apartment? NO Is Private Wi-Fi turned OFF or ON? Off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 387564 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=2025f9bc-07b3-4f60-90d9-1fee0d31e47c Resolution: transfer to T2 cause issue persist and it wont connect to the internet ______________________________________________________________ Name of Caller: Robert cooke Service Location: [GAMABEA] The Beacon Address: 315 Freys Gin Rd SE MariettaGeorgia (US)30067 MDU Unit #:2101 MDU Building #:2 Email Address: robertacooke04@gmail.com Call Back #:9045488186 Make and Model: Del laptop MAC ADDRESS: 94E23C38E758 Issue :tried to sign in wifi of pavlov but wifi wont work Key Questions Asked (Probe): first time calling pavlov media? Yes When did the issue started to happen?now Is the issue happening on that device only or on multiple devices? laptop Is this wire or wireless? wireless are you encountering any error message? checking the network on this device is failed Do you have a router situated in you're apartment? i think so Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 387574 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=b93306ea-7ac3-4e34-ba5d-855fdc1a8b3c Resolution: just re added the mac address on the account and the network automatically work .______________________________________________________________ 08/11/2024 Name of Caller: adanna ike Service Location: [GAATCOLO] Address: 3079 Hidden forest court 30066 MDU Unit #:4500 MDU Building #: 1 Email Address: Adanna1105@gmail.com Call Back #: (470) 881-0896 Make and Model: iphone 12 pro max MAC ADDRESS: EA:A7:30:39:19:87 Issue : trying to connect to wifi apt Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?yesterday Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wilress are you encountering any error message? Do you have a router situated in you're apartment? this website cannot be acces Is Private Wi-Fi turned OFF or ON? Off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https: Resolution: Registration of resident needed wouldn't go throught transfer to t2 ______________________________________________________________ Name of Caller: Angela Wu Service Location: [ILCULAT] Latitude Address: Champaign Illinois (US)61820 United States MDU Unit #: 2332 MDU Building #: 2 Email Address:awu12illinois@gmail.com Call Back #: 2173058870 Make and Model: google pixel 7 MAC ADDRESS: AC:3E:B1:05:B9:40 Issue : trying to connect to pavlov wifi.. when she to sign in for 5g latitude and it didnt pass. Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? 30mins ago Is the issue happening on that device only or on multiple devices? just 1 Is this wire or wireless? wireless are you encountering any error message? yes Do you have a router situated in you're apartment? No Is Private Wi-Fi turned OFF or ON? Off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 387748 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=ff6deb65-3a36-4224-af18-092fe38d8ee0 Resolution: just connected the mac address on the phone and the internet automaticallu got connected ______________________________________________________________ Name of Caller: jayson arnold Service Location: Address: 305 marion pugh drive college station texas 77840 MDU Unit #: 206 MDU Building #:2 Email Address: Call Back #: (917) 694-7228 Make and Model: MAC ADDRESS: Issue : just moved in to the apartment Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https: Resolution: ______________________________________________________________ 8/18/2024 Name of Caller: stacie smith\ ashleieh tootle Service Location: Address: 1150 branpon ave stae for goergie MDU Unit #: MDU Building #: Email Address: ashleieh_tootle03@yahoo.com Call Back #: 9105369116 Make and Model: MAC ADDRESS: Issue : trying to connect our wifi but cant connect Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https: Resolution: ______________________________________________________________ Name of Caller: carla de rio Service Location: Address: 505 south west 2nd ave 32601 MDU Unit #:3302 MDU Building #:103 ROOM -B Email Address: Carladrs246@gmail.com Call Back #: 9546327154 Make and Model: iphone 15 MAC ADDRESS: F8E5CE513A2E Issue :daughter just moved in and can't create account Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? yesterday Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NO Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 391143 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account: https:NA Resolution: connect to Wi-Fi but resident wants and persist to make an account . ______________________________________________________________ Name of Caller: jenesis wilson Service Location: Address: 500 alexander road west colombia south carolina 29169 MDU Unit #:721 MDU Building #: 7 Email Address: jenesis.wilson245@gmail.com Call Back #: (803) 860-1314 Make and Model: iphone 12 pro max MAC ADDRESS: 38:65:B2:7A:E4:02 Issue : just moved in and trying to connect to the Wi-Fi but cant Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? no Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled: NA Myaccount Link Provided: NA Link to Houston Account: https:NA Resolution: just gave the password to the resident ______________________________________________________________ Name of Caller: prey presthoot Service Location: Address:1623 west university ave muncie indiana 47303 MDU Unit #: 420 MDU Building #:1 Email Address: preypresthoot@gmail.com Call Back #: (317) 710-1572 Make and Model: iphone 13 MAC ADDRESS: F4:BE:EC:4E:F6:1D Issue : just moved in and cant connect to the wifi Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? yesturday Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? NO Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 391173 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https: NA Resolution: wall jack not supported and told resident to ask for futher acc ______________________________________________________________ Name of Caller: Kayla Nelson Service Location: COFCDIS Address: 1308 W Plum Street 1401 Fort Collins CO MDU Unit #: MDU Building #: Email Address: kaylanelsonn12@gmail.com Call Back #: 7204909138 Make and Model: iphone SE MAC ADDRESS: 30:D8:75:9F:D4:EE Issue :Wants to connect to the internet Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- 391179 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https: Resolution: ______________________________________________________________ Name of Caller: Chuxuan Hu Service Location: [ILCU602ECLK] 602 E Clark St Address: MDU Unit #: 38 MDU Building #:602 Email Address: chuxuan0528@gmail.com Call Back #: 1 (217) 904-3849 Make and Model: phone MAC ADDRESS: 30:D5:3E:99:AF:80 Issue : Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? yesterday Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wired are you encountering any error message? no Do you have a router situated in you're apartment? yes Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https: Resolution: ______________________________________________________________ Name of Caller: ariel johson Service Location: [INMUVIL] Village Promenade Address: 424 north martin street 47303 MDU Unit #:312 MDU Building #:1 Email Address: ArielJonson@icoud.com Call Back #: (317) 779-7646 Make and Model: iphone 13 MAC ADDRESS: AC:49:DB:B6:27:0F Issue :cant connect phone to wifi Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? jusr today Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? you are online Do you have a router situated in you're apartment? none Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: y Registration Enabled:y Myaccount Link Provided:y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=a87d2b3d-b4ab-47e9-b3c8-e44f7254f116 Resolution: issue persist still cant browse using the phone and still cant connect ______________________________________________________________ Name of Caller: brandon cruz Service Location: [KYLOUPL] University Pointe at Louisville Address: 2108 Unity Place LouisvilleKentucky (US)40208 United States MDU Unit #:2409B MDU Building #:2 Email Address: b0cruz02@louisville.edu Call Back #: 5135056285 Make and Model: iphone 13 pro MAC ADDRESS: 2aao291db537 Issue : just moved in and you wanted to connect to the Wi-Fi Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? none Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? no Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https: Resolution: just gave him the password ______________________________________________________________ Name of Caller: aurora jones Service Location: 2nd Avenue Centre Address: 505 south west 2nd ave 32601 MDU Unit #:5211 MDU Building #: Email Address: aurorajone04@outlook.com Call Back #: (786) 650-8923 Make and Model: iphone 13 pro and mac book air MAC ADDRESS: Issue :just moved oin and cant get on the wifi Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?2 Is this wire or wireless? wireless are you encountering any error message? Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? no Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 391266 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:N Link to Houston Account: https:N Resolution: just gave password and the phone and macbook work. ______________________________________________________________ Name of Caller: anna latham Service Location: [ILCU905LOC] 905 S Locust St (Element Building) Address: ChampaignIllinois (US)61820 United States MDU Unit #:204 MDU Building #: Email Address: annacl2@illinois.edu Call Back #: 1 (815) 944-0755 Make and Model: apple laptop MAC ADDRESS: BCD0743FC1CC Issue : JUST MOVED IN AND SETTING IN THE WIFI Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=951cee43-28b9-4838-85bd-d0da73512627 Resolution: just connected the device to the right account and the wifi for the resident atomically work ______________________________________________________________ Name of Caller: emerson taylor Service Location: [GAANRAM] Rambler Athens Address: 558 West Broad Street Bldg N 803N AthensGeorgia (US)30601 United States MDU Unit # [GAANRAM] Rambler Athens / [1156876] Bldg N / [1157418] 803N MDU Building #: Email Address: emmiegrace369@gmail.com Call Back #: 4705338915 Make and Model: MAC ADDRESS: Issue : TRYING TO TROUBLESHOOT AND tyring to connect to the internet Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?since theyn moved in Is the issue happening on that device only or on multiple devices? 2 Is this wire or wireless? wireless are you encountering any error message? none Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 391298 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=042f20d1-d730-443b-a10c-393f0392f5d1 Resolution: issue still persist transfer to T2.. device wont connect to the internet or wifi ______________________________________________________________ Name of Caller: brandon Beazel Service Location: [FLTAQUA] Quantum on West Call Address: MDU Unit #:349 MDU Building #:2 Email Address: brandonbeazel@gmail.com Call Back #: 7868122774 Make and Model: samsung Crystal UHD MAC ADDRESS: Issue : trying to set up wifi on t.v but it wont let them.. Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? not connected Do you have a router situated in you're apartment? na Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 391365 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:brandonbeazel@gmail.com*~ Resolution: transfer to tier2 cause Samsung tv issue still persist .. wont give the mac address unless connected to the wifi ______________________________________________________________ Name of Caller: mayah albert Service Location: [INMUVIL] Village Promenade Address: 428 north bill street 47303 MDU Unit #: 221 MDU Building #:2 Email Address: mayah.albert@gmail.com Call Back #:765) 586-4334 Make and Model: iphone 14 pro MAC ADDRESS: B83C2814A028 Issue : just moved in first time and need helps to connect to the wifi Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?yesturday Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 391389 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration EnabledNA Myaccount Link Provided:NA Link to Houston Account: https:NA Resolution: resident still can't connect to the exact website or page to register with pavlov media.. transfer to tier 2 ______________________________________________________________ Name of Caller: kailee moore Service Location: Address: 2101 arlington blvd 22903 MDU Unit #: 457 MDU Building #: Email Address: klmuva19@gmail.com Call Back # 757) 532-3080 Make and Model: mac book pro MAC ADDRESS: 88:E9:FE:64:FF:2F Issue : trying to connect to wifi Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? just 2 Is this wire or wireless? wireless are you encountering any error message? No Do you have a router situated in you're apartment? yes Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 391443 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: N Registration Enabled:N Myaccount Link Provided:N Link to Houston Account: https:NA Resolution: issue still persist no matter how much troubleshoot the resident will do or will connect and disconnect it will automatucally just bring her to a blank site. ______________________________________________________________ Name of Caller: sean patrick Dulcio Service Location: Address: 400 putnam drive 32301 MDU Unit #:1032A MDU Building #:10 Email Address: spbulpio007@gmail.com Call Back #: 305) 742-6047 Make and Model: iphone 15 MAC ADDRESS: 0f:6D:BA:4F:F5 Issue : having trouble connecting to wifi.. Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? last night Is the issue happening on that device only or on multiple devices?2 Is this wire or wireless? wireless are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https: Resolution: ______________________________________________________________ Name of Caller: Pittman Ethan Service Location: [TXNAGRO] The Overlook Nacogdoches Address: 1602 cardinal street 75961 MDU Unit #: 1336 MDU Building #:13 Email Address: EthanPittman460@gmail.com Call Back #: (817) 235-8940 Make and Model: Night hawk MAC ADDRESS: 6CCDD6EF63D1 Issue : having problems getting the internet to work. Key Questions Asked (Probe): first time calling pavlov media? YES When did the issue started to happen?no issue Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 391575 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https:NA Resolution: transfer call to T2 for further assistance cause the page routes them to a blank page ______________________________________________________________ 08/09/2024 Name of Caller: else praasterink Service Location: Address: 3803 welborn road z-islander 77801 MDU Unit #: 931 MDU Building #:9 Email Address: Call Back #: (502) 724-6365 Make and Model: iphone 13- macbook air MAC ADDRESS: 68:CA:C4:30:1E:AD- D4:57:63:BD:5E:34 Issue : trying to connect to the device to the Wi-Fi using the mac book but its connected to another account Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? it happened before Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https: Resolution: ______________________________________________________________ Name of Caller: Benjamin sekowski Service Location: [DENE1EA] One Easton Address: 1 Easton Ct One Easton 638 NewarkDelaware (US)19711 United States MDU Unit #: 638 MDU Building #: One Easton Email Address: bensek@udel.edu Call Back #: 4434661598 Make and Model: windows 11 MAC ADDRESS: 12:51:07:FE:47:28 Issue :got moved to the new apartment and cant connect to wifi Key Questions Asked (Probe): first time calling pavlov media? Yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? na Is Private Wi-Fi turned OFF or ON? ON Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 391887 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=c5bf341d-295f-4fbd-8d0d-d71f89c2c930 Resolution: transfer to T2 cause issue still to persist still cant browse using windows ______________________________________________________________ Name of Caller: faith staple Service Location: [MOSPASH] Aspen Heights Springfield Address: 1028 E Saint Louis St SpringfieldMissouri (US)65806 United States MDU Unit #:1428 MDU Building #:C Email Address: faithnstaple@gmail.com Call Back #: 5738870218 Make and Model: HP laptop MAC ADDRESS: 48:9E:BD:DB:D1:B6 Issue : trying to register computer but it let the resident register Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen? today Is the issue happening on that device only or on multiple devices?just laptop Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 391916 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:faithnstaple@gmail.com*~ Resolution: Hp lapotp wont connect to the internet it will just laod and doesnt continue to the page intended ______________________________________________________________ Name of Caller: campBell culver Service Location: ARFAYOU] YOUnion Fayetteville Address: 376 letswalten street 72701 MDU Unit #:412 MDU Building #: roomA Email Address: campbellculver@gmail.com Call Back #: (713) 540-9099 Make and Model: iphone 15 pro max MAC ADDRESS: A4:F6:E8:23:3D:51 Issue : trying to set up wifi or internet Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen?yesturdays Is the issue happening on that device only or on multiple devices? 3 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? none Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 391944 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:campbellculver@gmail.com*~ Resolution: issue still persist and still phone won't browse or even connect to the wifi or internet . ______________________________________________________________ Name of Caller: Rafiqul Islam Sarker Service Location: University House Acadiana Address: 511 barden drive 70506 MDU Unit #:2110 B MDU Building #:2 Email Address: risarker1618@gmail.com Website Link Call Back #: 3375419885 Make and Model: laptop del 15 MAC ADDRESS: 900F0C000795 Issue :trying to connect to the internet to the wifi Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https: Resolution: ______________________________________________________________ Name of Caller: julie beals Service Location: IL Monticello METRO Fiber Headend Address: 718 W Bristow St MonticelloIllinois (US)61856 United States MDU Unit #: NA MDU Building #:NA Email Address: julstecho@gmail.com Call Back #: (217) 621-4515 Make and Model: toshiba MAC ADDRESS: Issue : cant connect to the internet using wifi due to security purposes Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen? just tiday Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? Off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 391991 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: FSAN Link to Houston Account: https: https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:julestecho@gmail.com*~ Resolution: transfer to T@ cause issue still persist and resident needs further help ______________________________________________________________ Name of Caller: Arielle ogunsina Service Location: Address: 1980 aquarena springs 78666 MDU Unit #:2301 MDU Building #:2 Email Address: Arielleogunsina@yahoo.com Call Back #:(240) 839-8856 Make and Model: iphone15 MAC ADDRESS: 90:2C:09:6C:E9:4F Issue : just moved in and cant connect to wifi and waiting for pavlov to send log in infromation Key Questions Asked (Probe): first time calling pavlov media? YES When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number-392131 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https: NA Resolution: transfer to T2. issue still persist did all the basic troubleshooting, but it still won't go through the desired page ______________________________________________________________ Name of Caller: gabrielle bolfing Service Location: [KSLACON] Connection at Lawrence Address: 3100 Ousdahl Road MDU Unit #: 927 MDU Building #:9 Email Address: prismatic4gabi@gmail.com Call Back #: 3142871431 Make and Model: MAC ADDRESS: Issue : trying to set up a printer cause it wont work on her end Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:prismatic4gabi@gmail.com*~ Resolution: explain to resident that client isolation is up and they should understand that it will be hard for them to connect the printer via Wi-Fi so I suggested to go it wired. ______________________________________________________________ Name of Caller: andrew huang Service Location: [NYVEUCB] U Club Binghamton Address: MDU Unit #:1103 MDU Building #:1 Email Address: ahuang8641@gmail.com Call Back #: 1 (929) 272-6618 Make and Model: windows pc MAC ADDRESS: 14:4F:8A:93:B2:82:44 Issue : have resident plug in the cable it wont connect wifi WALL JACK MAYBE HAS THE PR0BLEMS Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just today Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wired are you encountering any error message? noine Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Ticket Number- 392181 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account: https:NA Resolution: transfer to T2 cause the problems still persist and the problems is the wall jack ______________________________________________________________ Name of Caller: Sarah Ellman Service Location: [INBLEVO] Address: Evolve Bloomington MDU Unit #:2510A MDU Building #:2 Email Address: sarah.ellman@icloud.com Call Back #: 2406413227 Make and Model: macbook air AND fire stick MAC ADDRESS: C4:35:D9:95:9B:0F- A0:D2:B1:0F:21:18 Issue : need help on registering her devices on the internet Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?2 Is this wire or wireless? wireless are you encountering any error message? No Do you have a router situated in you're apartment? No Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 391456-392215 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=7acd13b5-6dba-44b6-b3fe-1542931900c7 Resolution: JUST CONNECT THE MAC ADRRESS TO THE RIGHT ACCOUNT. but the firesitck wont go throught ______________________________________________________________ Name of Caller: benjamin burns Service Location: [INBLBRA] Reserve on Third Address: 515 S Park Ridge Rd BloomingtonIndiana (US)47401 United States MDU Unit #: MDU Building #: Email Address: bendburns09@gmail.com Call Back #: 5743037580 Make and Model: xbox series X MAC ADDRESS: 1C1ADF649B32 - 1C1ADF649B34 Issue : just moved today and cant connect to the wifi Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:bendburns09@gmail.com*~ Resolution: Just got the mac address and connected them to the account ______________________________________________________________ Name of Caller: arielle cinean Service Location: [FLMILAP] Lapis Address: Miami Florida (US)33174United States MDU Unit #:613 MDU Building #:NA Email Address: acineas95@gmail.com Call Back #: 1 (786) 722-6666 Make and Model: iphone 12 MAC ADDRESS: A0SBE5959A76 Issue :internets connects and automatically disconnects and the internet is also slow Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? 2 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 392276 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: y Registration Enabled: NA Myaccount Link Provided:NA Link to Houston Account: https:NA Resolution: transfer to t2. cause issue persist internet will automatically connect and disconnects ______________________________________________________________ Name of Caller: Christian Langlois Service Location: Cambridge Oaks Address: 4444 cullen blvd 77004 MDU Unit #:1301 MDU Building #:13 Email Address: Christian048B@proton.me Call Back #: 8324702317 Make and Model: DEL LAPTOP MAC ADDRESS: BEDCC0A2BD83 Issue : just registered devices but could not access the internet Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?2 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 392320 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=0ace6c24-a4a1-406d-93c5-1e0f8036edd6 Resolution: double check the mac address and refresh and also did basic troubleshooting ______________________________________________________________ Name of Caller: Stephanie mei Service Location: 406 E Clark Address: 406 E clark street unit number 5 unit 5 61820 MDU Unit #:05 MDU Building #: NA Email Address: stephaniemei.1127@gmail.com Call Back #: (312) 714-0237 Make and Model: samsung galxy flip 5 MAC ADDRESS: E4:0B:1B:37:CC:BD Issue : just moved in and needs help to get the wifi connected Key Questions Asked (Probe): first time calling pavlov media?yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?2 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number-392361 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account: https:NA Resolution: did all the basic troubleshooting needed but it will not still direct resident on the intended page transfer to T2 for further help ______________________________________________________________ Name of Caller: Michael Corum Service Location: 203 Bryce Lane Address: 203 Bryce Ln Tolono Township TolonoIllinois (US)61880 United States MDU Unit #: MDU Building #: Email Address: mcorum22@gmail.com Call Back #: 1 (217) 606-9511 Make and Model: iphone 11 MAC ADDRESS: Cleint doesnt wanna give the mac adrress Issue : Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen?NO Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? WIRELESS are you encountering any error message? NO Do you have a router situated in you're apartment? NO Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: NO BASIC TROUBLE SHOOTING Ticket Number- 392385 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:N Link to Houston Account: https:NA Resolution: transfer to FTTX AMG for further assistance ______________________________________________________________ 08/20/2024 Name of Caller: Kelvin Jones Service Location: [TXTEUCY] University Courtyard Address: 2315 S 1st St TempleTexas (US)76504 United States MDU Unit #: 1105 MDU Building #: 2 Email Address: kelvin.chambers@icloud.com Call Back #: 5129625136 Make and Model: roku tv MAC ADDRESS: D8:31:34:2B:B2:CF Issue : issue connecting to roku to the internet Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? just roku Is this wire or wireless? wirlress are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 392773 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=e7ab063c-a57f-457f-b8e0-d17db2e92b32 Resolution: just on and off the device and it automatically read from the server itself ______________________________________________________________ Name of Caller: Daqian Li Service Location: MOCODEC] The Decker (fka/Orr Street Lofts) Address: MOCODEC] The Decker (fka/Orr Street Lofts) MDU Unit #: 406 MDU Building #:A Email Address: lidaqian0204@gmail.com Call Back #: (573) 355-0952 Make and Model: Desktop and phone MAC ADDRESS: customer doesn't want to give the mac address Issue : internet from apartment just broke down and the whole building Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? 2 Is this wire or wireless? both are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: outage Ticket Number- 392792 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:lidaqian0204@gmail.com*~ Resolution: advice the resident they will receive a automated call when the internet is back and working ______________________________________________________________ Name of Caller: matty lavery Service Location: [TXLUUNI] University Trails Address: 2210 Main St. 15 LubbockTexas (US)79401 United States MDU Unit #: MDU Building #: Email Address: mlavery@ttu.edu Call Back #: 8066765689 Make and Model: NA MAC ADDRESS: Resident was in a hurry and didnt gave the mac address Issue :trying to set up the wifi but cant make account always brings me to a blank page Key Questions Asked (Probe): first time calling pavlov media? Yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment?no Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 392820 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https: Resolution: just told the resident to off the data and try to connect to any pavlov network and try to serf again and it automatically directed her to the right welcoming page for Pavlov ______________________________________________________________ Name of Caller: brennetta thames Service Location: [NJNBRHA] SoCam 290 Address: 290 George St 308B New BrunswickNew Jersey (US)08901 United States MDU Unit #:na MDU Building #:NA Email Address: bethames14@gmail.com Call Back #: 5168628150 Make and Model: Del laptop MAC ADDRESS: 28:6B:35:F7:F9:90 Issue : calling because she is sec registered but still cant browse Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?30mins Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? NO Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 392832 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: y Registration Enabled:y Myaccount Link Provided:y Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:bethames14@gmail.com*~ Resolution: just readded the same mac address on the resident account and told the resident to also power cycle the device ______________________________________________________________ Name of Caller: mia kerl Service Location: District at Campus West Address: 1308 Plum St 3 3509 Fort CollinsColorado (US)80521 United States MDU Unit #: 3509 MDU Building #:3 Email Address: missmiakerl@gmail.com Call Back #: 6302090513 Make and Model: Iphone 14 pro MAC ADDRESS: F0:D7:93:AE:06:1E Issue : just moved in. and need help setting up the internet Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? 2 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 392944 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: y Registration Enabled:y Myaccount Link Provided:y Link to Houston Account: https: https://myaccount.pavlovmedia.net/#/devices?mimic=f7cfa188-e81b-4212-801a-46aa34dbd51e Resolution: just walk through the resident on the right website and connected her devices and got the mac address ______________________________________________________________ Name of Caller: mario gomez Service Location: [AZTURES] The Ranch at Star Pass Address: 41 S Shannon Rd TucsonArizona (US)85745 United States MDU Unit #:10 MDU Building Email Address: mariogomez7@yahoo.com Call Back #: 1 (915) 328-1444 Make and Model: w2400 router MAC ADDRESS: 20:23:51:C4:F3:64 Issue :install wifi or router but it wont work Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NO Do you have a router situated in you're apartment? NO Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for wall-jack condition Check for ethernet cable condition Interchange ends of the ethernet cable If there is another ethernet cable, kindly suggest to use the other ethernet cable. Check the LED indicators. Unplug and Re-plug the Router. Ticket Number- 392956 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: N Registration Enabled:N Myaccount Link Provided: N Link to Houston Account: https: NA Resolution: transfer to t2 cause the router only shows white light ______________________________________________________________ Name of Caller: jaelyn Ramirez Service Location: [TXHU1879] 18 Seventy-Nine (1879) Address: 5020 Sam Houston Ave Hunts ville Texas (US)77340 United States MDU Unit #:18 MDU Building #:1824 Email Address: jaelynramirez3@gmail.com Call Back #:5127927157 Make and Model: Vizio TV MAC ADDRESS: e838a03dc4b4- E838A031F486 Issue : having problems tv to the internet Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? just 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number-392969 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=50f95e83-0c6b-4f08-8c90-763631e00996 Resolution: JUST ADDED THE 2 MAC ADDRESS FROM THE ACCOUNT ______________________________________________________________ Name of Caller: Lyan Gonzalez Service Location: ILCU905LOC Address: 905 locust street 61820 MDU Unit #:210 MDU Building #: Email Address: lyangonzalez288@gmail.com Call Back #: (779) 381-1719 Make and Model: iphone 14 pro max MAC ADDRESS: 7022FEA0283F Issue : just ,move in and need help for wifi set up Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? both are you encountering any error message? no Do you have a router situated in you're apartment?yes Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account: https:NA Resolution: JUST GAVE THE PASSWORD ON THE MODEM TO THE RESIDENT ______________________________________________________________ Name of Caller: martin camacho Service Location: [TXLUUNI] University Trails Address: 2210 Main St. 13 LubbockTexas (US)79401 United States MDU Unit #: MDU Building #:13 Email Address: Marticam@ttu.edu Call Back #: 9563203045 Make and Model: amazonaecho show MAC ADDRESS: 08:7C:39:8F:DE:40 Issue :just moved in cant connect to alexa Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? 2 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 393016 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:Marticam@ttu.edu*~ Resolution: JUST ADDED THE MAC ADDRESS ON THE ACCOUNT but cleint isolation ______________________________________________________________ Name of Caller: robel stiethanos Service Location: [INMUVIL] Village Promenade Address: 1623 W University Ave 2 438 MuncieIndiana (US)47303 United States MDU Unit #: MDU Building #: Email Address: stiphanos2006@gmail.com Call Back #: 9106500883 Make and Model: computer MAC ADDRESS: f4c88a7623a7- 00ffc52de584 - c87f54ca9a99 Issue : trying to get the internet up and the resident needs helps Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:y Registration Enabled:y Myaccount Link Provided:y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=5d5aeee8-7c9e-4f08-842e-69401f9ebde6 Resolution: transfer to t2 cause issue still persist and customer still cant browse ______________________________________________________________ Name of Caller: eric highpower Service Location: [GAANRAM] Rambler Athens Address: 558 West Broad Street Bldg S 516S AthensGeorgia (US)30601 United States MDU Unit #: [GAANRAM] Rambler Athens / [1156877] Bldg S / [1157488] 516S MDU Building #:S Email Address: jarrell.hightower@gmail.com Call Back #: 6185500772 Make and Model: macbook air MAC ADDRESS: 1C9180DD304C Issue : am having connection with one of the devices. Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 393146 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:y Registration Enabled:y Myaccount Link Provided:y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=74c8c027-1177-453f-8969-676278a07b7a Resolution: resident still cant browse even if the correct mac address was inputted on the account ______________________________________________________________ Name of Caller: olivia kinney Service Location: [ARFAYOU] YOUnion Fayetteville Address 376 W. Watson Street Bldg 1 F4-402 FayettevilleArkansas (US)72701 United States MDU Unit #:F@-245 MDU Building #:1 Email Address: oskinney@gmail.com Call Back #: 8178896654 Make and Model: iphone 14 MAC ADDRESS: B8144D9947C7 Issue : having an issue with the wifi using the phone Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?JUST NOW Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? WIRELESS are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: y Registration Enabled:y Myaccount Link Provided:y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=873227da-f2a5-47a1-a978-ad49255933c3 Resolution: transfer to T2 since the issue persist and customer said that it works on other device but not on her phone ______________________________________________________________ Name of Caller: jason keller Service Location: [ILMA201EFADR2] 201 E Fawn Dr Address: 201 E Fawn Dr MahometIllinois (US)61853 United States MDU Unit #:NA MDU Building #:NA Email Address: promedic207@gmail.com Call Back #: 2178419491 Make and Model: iphone MAC ADDRESS: resident doesnt wanna give the mac address Issue : NA Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?3 hours Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wirelss are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 393187 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: y Registration Enabled:y Myaccount Link Provided:y Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:promedic207@gmail.com*~ Resolution: transfer to t2 cause the modem is red for almost 3 hours ______________________________________________________________ Name of Caller: xiuping lau Service Location: JSM living Address: 201 south wright street 61820 MDU Unit #:103 MDU Building #:20 Email Address: acnountpluspavlov@fps@.org Call Back #: Make and Model: MAC ADDRESS: Issue : just moved and needs help with wifi. ethernet connecter on the wall plug in it.. his asking for the ethernet on the wall Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 393223 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https:NA Resolution: resident needs help on the wall jack on his room ______________________________________________________________ Name of Caller: Tezera Rahiwa Service Location: Address: 510 south muller park way- MDU Unit #:NA MDU Building #:NA Email Address: RahiwaTezera@gmail.com Call Back #:(317) 999-3986 Make and Model: iphone12 MAC ADDRESS: customer dont wanna give the mac address Issue : Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https: Resolution: ______________________________________________________________ 08/21/2024 Name of Caller: nuriah perea Service Location: [FLWGFLC2] Flamingo Crossings West Address: Winter GardenFlorida (US)34787 United States MDU Unit #:41303 MDU Building #:41 Email Address: nrperea902@gmail.com Call Back #: 5202525775 Make and Model: windows think pad MAC ADDRESS: 48452029E343 Issue : trying to register the laptop Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? just 1 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? none Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: y Registration Enabled:y Myaccount Link Provided:y Link to Houston Account: https://myaccount.pavlovmedia.net/#/devices?mimic=5fd01a77-f276-4c09-b71d-5c098c195153 Resolution: just deleted the old mac address and added it on the new main account ______________________________________________________________ Name of Caller: elizabeth callan Service Location: [SCSEEPC] Epoch Clemson Address: 8110 Jacobs Rd SenecaSouth Carolina (US)29678 United States MDU Unit #: 17A MDU Building #:NA Email Address: elizabeth.callan@gmail.com Call Back #: 9083349710 Make and Model: Iphone 15 MAC ADDRESS: 0C:6A:C4:3E:5D:3F Issue : All the devices are not working and can't connect to the internet . Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? Off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.Y Ticket Number- 393558 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided: Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=bee4ff63-af92-4c48-84a0-6a91ffddeade Resolution: Transfer to tier2 cause the internet doesnt seem to work even when mac address is added on the account. ______________________________________________________________ Name of Caller: rocco eelano Service Location U of A Honors: Address: 1101 E Mabel St TucsonArizona (US)85719 United States MDU Unit #: 6014 MDU Building #: B Email Address: rpelano@arizona.edu Call Back #: 4806259917 Make and Model: SelfMade- galazy samsanung MAC ADDRESS: 04:7C:16:CA:49:EE - 9C:73:B1:B1:93:7B Issue : cant conenct to the internet for other devices Key Questions Asked (Probe): first time calling pavlov media? Yes When did the issue started to happen?JUST NOW Is the issue happening on that device only or on multiple devices? ONLY1 Is this wire or wireless? WIRELESS are you encountering any error message? na Do you have a router situated in you're apartment? na Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 393571 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=0c24f5eb-0ef6-49a9-a775-e0645c94dd3c Resolution: the internet worked when the mac address was connected to the account and some other devices as well ______________________________________________________________ Name of Caller: Tyler Howell Service Location: [TXLA608NEDADR] 608 New Dawn Dr Address: 608 New Dawn Dr LavonTexas (US)75166 United States MDU Unit #:NA MDU Building #:NA Email Address: contact@tyler-howell.com Call Back #: 9795710796 Make and Model: NA MAC ADDRESS: customer didnt give the mac address Issue :got a call for installation Key Questions Asked (Probe): first time calling pavlov media? NA When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting:NA Ticket Number- 393492 Checked Property Case: Y-NoneNA Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account: https:Na Resolution: transfer to FTTH t2 due to the call was for installation and resident was in a hurry ______________________________________________________________ Name of Caller: sierra jones Service Location: [AZTEVDS] Vista Del Sol Address: TempeArizona (US)85281 United States MDU Unit #:2101 MDU Building #: H Email Address: sierra.n2022@gmail.com Call Back #: 3144098821 Make and Model: iphone14 MAC ADDRESS: Issue : still cant connect on wifi while the resident is in the room and when she goes out of the balcony it will automatically load Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? none Do you have a router situated in you're apartment? none Is Private Wi-Fi turned OFF or ON? off Trouble Shooting Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.: Ticket Number- 392975 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: N Registration Enabled:N Myaccount Link Provided:N Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=f862fd7e-f6be-4bdb-b96a-c3c08845c496 Resolution: Transfer to T2 cause issue still persist every time resident is in the room the internet wont load but every time she is in the balcony the Wi-Fi will be work ______________________________________________________________ Name of Caller: jenna steele Service Location: [KYLETNC] The Townhomes at Newtown Crossing Address: 843 S Broadway LexingtonKentucky (US)40504 United States MDU Unit #: 7107 MDU Building #:07 Email Address: jennasteele03@gmail.com Call Back #: 8592293215 Make and Model: Hatch Alarm Clock MAC ADDRESS: A0:B7:65:64:A1:C6 Issue : having trouble connecting to the wifi with one of resident devices Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 393709 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=2ba8201e-2433-4da1-a1d9-9dfba181157b Resolution: transfer to T2 cause the hatch alarm won't connect to the Wi-Fi and it would still load after resetting the devices and everything would stay the same ______________________________________________________________ Name of Caller: clarice gages Service Location: [TXLA807FODR] 807 Footpath Dr Address: 847 Footpath Dr, Lavon, TX 75166 LavonTexas (US)75166 United States MDU Unit #: MDU Building #: Email Address: clardiggs22@gmail.com Call Back #: 1 (315) 286-7445 Make and Model: giga spire blast MAC ADDRESS: 60:D8:98:9C:FD:1F Issue : her internet is not working, and the modem is blinking red Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just happend Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 393731 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/profile?mimic=eace4c0c-ab9f-467a-ba0a-2e5ca3a08d39 Resolution: modem is blinking red and resident cant browse ______________________________________________________________ Name of Caller: Leigh fisher Service Location: [TXLA753SOSKWA] 753 Soar Sky Way Address: 753 Soar Sky Way LavonTexas (US)75166 United States MDU Unit #:NA MDU Building #:NA Email Address: texasleigh@gmail.com Call Back #: 2142126626 Make and Model: iphone14 MAC ADDRESS: AC16152FBEC6 Issue : resident has no internet since 12:32pm and she cant update work Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just 12:36am Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: n Registration Enabled:n Myaccount Link Provided:y Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:texasleigh@gmail.com*~ Resolution: the modem was blinking green and then turned red.. then the resident turned if off and power cycle it then it turn green again but immediately turned red ______________________________________________________________ Name of Caller: Adolfo Arreola Service Location: [TXLA781DALN] 781 Daybreak Ln Address: 781 Daybreak Ln LavonTexas (US)75166 United States MDU Unit #:na MDU Building #:NA Email Address: adolfo.arreola1767@gmail.com Call Back #: 4696840827 Make and Model: NA MAC ADDRESS: NA Issue : no internet since a hour ago Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?an hour ago Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting:NA Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account: https:NA Resolution: just waiting for the maintenance to finish ______________________________________________________________ Name of Caller: Gabriella Delgado Service Location: [TXLUTOP] U Club Townhomes at Overton Park (Lubbock) Address: 2210 Glenna Goodacre Blvd LubbockTexas (US)79401 United States MDU Unit #: MDU Building #: Email Address: gabjoydelg@gmail.com Call Back #: 2104594045 Make and Model: Xbox series S MAC ADDRESS: 4c3bdf3511ad Issue : trying to connect xbox to the internet Key Questions Asked (Probe): first time calling pavlov media? No When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? just 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 393824 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=9bf8328d-b686-4163-927c-9e9cb365df82 Resolution: Transfer to t2 cause the xbox still wont read the wifi SSID and have tried multiple times to on and off and disconnect and reconnect but nothing work ______________________________________________________________ Name of Caller: ryan s Service Location: [AZTEVDS] Vista Del Sol Address: 701 E Apache Blvd Tempe Arizona (US)85281 United States MDU Unit #: 3068 MDU Building #: F Email Address: rsweene9@asu.edu Call Back #: 4804317775 Make and Model: mac book air m1 MAC ADDRESS: 10BD3A7F84F0 Issue : trying to register the computer on the account but it says its on the different account Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 393876 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=b3950e60-2b13-4444-aff2-2a996da7247a Resolution: JUST PUT THE MAC ADDRESS ON THE RIGHT ACCOUNT ______________________________________________________________ Name of Caller: kay kemp Service Location:[AZTEVDS] Vista Del Sol Address: 850 E Apache Blvd Cottonwood Apt 521 TempeArizona (US)85281 United States MDU Unit #: 2114 MDU Building #: I Email Address: kkemp8@asu.edu Call Back #: 9012578939 Make and Model: mac book air MAC ADDRESS: ACC9062AD3E5 Issue : trying to register the computer on the account but it says its on the different account Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen?JUST NOW Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? WIRELESS are you encountering any error message?na Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the devic Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=edbce309-cfea-4d64-ab2b-b2b0001ae95a Resolution: JUST PUT THE MAC ADDRESS ON THE RIGHT ACCOUNT ______________________________________________________________ Name of Caller: ronald simmons Service Location: [MIMPGRO] Reserve at Mt. Pleasant Address: Mount PleasantMichigan (US)48858 United States MDU Unit #:243 MDU Building #:2 Email Address: simmo5rl@cmich.edu Call Back #: 6164019164 Make and Model: Series S xbox MAC ADDRESS: F06E0B9F17DD- F06E0B9F17DF Issue : trying to connect xbox to the internet. Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen?JUST NOW Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? BOTH are you encountering any error message? na Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the devicE Ticket Number- 393908 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=6cef9d28-a5b3-47d2-96e3-c3278e1e8859 Resolution: just added the wireless mac to the account and the xbox started to work ______________________________________________________________ Name of Caller: holley hibberd Service Location: [MIALLOC] Locale Address: 4967 Pierce Street Bldg 1 Apt 517 AllendaleMichigan (US)49401 United States MDU Unit #:1 MDU Building #: NA Email Address: holleyhibberd@gmail.com Call Back #: 7348387042 Make and Model: iphone14 MAC ADDRESS: 88:1e:5a:02:9a:ff Issue : Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: having trouble log in cause she has no account Ticket Number- 393927 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=d19ed1b2-1337-4f29-bac3-66aadb65d8ce Resolution: ______________________________________________________________ 08/22/2024 Name of Caller: yuanfeng li Service Location: [ILCUB310] Burnham 310 Address: 310 E Springfield Ave Champaign Illinois (US)61820 United States MDU Unit #: 1407 MDU Building #: NA Email Address: yl96@illinois.edu Call Back #: 2174182013 Make and Model: macbook pro 2021 apple m1 mac chip MAC ADDRESS: f4d48866c982 Issue: got a problem with a device and a account and he wants his old account to be inactive Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? just today Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 394442 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=8ae4246b-bdad-40df-ad3b-367423d445df Resolution: just deleted the old mac address on the old account and added it on the new account ______________________________________________________________ Name of Caller: cadence eger Service Location: GAANRIV] River Club Apartments Address: 1005 macon hwy Athens Georgia (US)30606 United States MDU Unit #: NA MDU Building #: NA Email Address: cadanceeger@gmail.com Call Back #: 6147384125 Make and Model: macbbok 12 MAC ADDRESS: C4:35:D9:95:8A:D1 Issue : her friends help her Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen?just now Is the issue happening on that device only or on multiple 1 Is this wire or wireless?wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 394486 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/profile?mimic=90cc05a2-535f-48cc-b8c5-c4bb3e7fb464 Resolution: transfer to tier 2 cause all the messages on the requested that the resident did came in invalid __________________ _____________________________________________ ______________________________________________________________ Name of Caller: andrew chapman Service Location: [FLGA4908NW13AVE] 4908 NW 13th Ave Address: 4908 NW 13th Ave Gainesville Florida (US)32605 United States MDU Unit #:NA MDU Building #: NA Email Address: algaenerd@gmail.com Call Back #: 3865300670 Make and Model: Iphone13 MAC ADDRESS: DCB54FBE5A98 Issue :just had the pavlov installed and just trip on the little wireD THING WEERE THE RESIDENT trip on and now the wifi connection doesnt work cause the yellow thing is loose Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen? JUST NOW Is the issue happening on that device only or on multiple devices? ALL Is this wire or wireless? WIRED are you encountering any error message? na Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting:. Check the wires connected to the wall jack or router Have resident unplug and re-plug the router or cable Check if the wall jack and cables are damaged Suggest to interchange both ends of the cable Power cycle the Device. Ticket Number- 394499 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:algaenerd@gmail.com*~ Resolution: transfer to T2 for further assistance cause the resident doesnt know what to do due to the wire being loose ______________________________________________________________ Name of Caller: lu Liyuan Service Location: [ILCUB310] Burnham 310 Address: 310 E Springfield Ave ChampaignIllinois (US)61820 United States MDU Unit #:NA MDU Building #:NA Email Address luliyuan2004@126.com Call Back #: 2179795006 Make and Model: windows 10 shadow F MAC ADDRESS: 80:B6:55:21:DD:A1 Issue : the resident added the I.P address of the account on the Wi-Fi but still won't let the resident browse Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen? JUST NOW Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? WIRELESS are you encountering any error message? NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 394518 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=cb0aa9f0-1bf3-4578-bf10-58bacf07af8c Resolution: trasnfer to t2 cause the computer wont load even if readding the mac address and power cycle the device as well ______________________________________________________________ Name of Caller: penelope floerke Service Location: [TXSMVOS] The View on the Square Address: 228 Guadalupe St San MarcosTexas (US)78666 United States MDU Unit #: 216 MDU Building #:1 Email Address: lanepenelope16@gmail.com Call Back #: 5127815533 Make and Model: mac book air2022 m2/ toshiba and a amazon fire stick MAC ADDRESS: CC:08:FA:65:90:2D/ 089798401E1F Issue : trying to log in the wifi and register her device on the page cause her computer is registererd on another account Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?just 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 394574 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=38daa55a-a908-4968-bd4b-2fdc7e2a7fa9 Resolution: JUST ADDED THE MAC ADDRESS ON THE RIGHT ACCOUNT AND THE INTERNET WORK. ALSO HELP RESIDRENT ON MULTIPLE DEVICE ______________________________________________________________ Name of Caller: cameron collins Service Location: [TXPRUCP] University College at Prairie Address: MDU Unit #:15 MDU Building #: 50 Email Address: ccollins54@pvamu.edu Call Back #: 2812535997 Make and Model: mac book air MAC ADDRESS: D0880C7E9748 Issue : trying to log in to the wifi. CAUSE WE NEED A PASSWORD Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 394613 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:ccollins54@pvamu.edu*~ Resolution: just gave the correct password and they were connected and ready to use the internet ______________________________________________________________ Name of Caller: Ana Rojo Mascias Service Location: [CASDCTP] BLVD 63 (STB: The Rive) Address: 6345 El Cajon Blvd San Diego California (US)92115 United States MDU Unit #:1402 MDU Building #:1 Email Address:rojomasciasana@gmail.com Call Back #: 9167016689 Make and Model: lenevo computer MAC ADDRESS: 30894A5503B6 Issue : trying to conenct to the internet but still wont load Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen?JUST NOW Is the issue happening on that device only or on multiple devices?ALL Is this wire or wireless? WIRELESS are you encountering any error message? na Do you have a router situated in you're apartment? na Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 394641 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=38eb057e-47ff-42a2-a7ee-05be9e8055b2 Resolution: just relaoded and power cycle the device and also re added the mac address ______________________________________________________________ Name of Caller: fatima diakite Service Location: [NYALASH] Block 75 Address: 1475 Washington AveAlbanyNew York (US)12206United States MDU Unit #:103 MDU Building #:B Email Address:fdkid15@gmail.com Call Back #: 7184270564 Make and Model: xbox MAC ADDRESS: 0C:70:43:7B:47:FD - F46412534C63 Issue : just move to a new apartment and cant connect to the wifi using xbox Key Questions Asked (Probe): first time calling pavlov media? NA When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? wireless are you encountering any error message? na Do you have a router situated in you're apartment? yes Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 394741 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=2cae3437-a74c-4cd9-b578-2508e1520647 Resolution: just added the wireless mac and the xbox worked ______________________________________________________________ Name of Caller: gentle hunt Service Location: ILCU510EGRN Address: jsm living MDU Unit #:201 MDU Building #: 501 Email Address: gentlelha83@gmail.com Call Back #: 3528701767 Make and Model: iphone15 MAC ADDRESS: oc:db:ea:a9:bb:fa Issue : cant connect to the internet using all my devices Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 394781 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: n Registration Enabled:n Myaccount Link Provided:Y Link to Houston Account: https:NA Resolution: caller said that there was no Wi-Fi box and cant connect to the Wi-Fi.. transfer to t2 for further assistance ______________________________________________________________ Ticket Number- Name of Caller: tom muldrew Service Location: [TXHI229NOTR] 229 Nottingham Trl Address: 229 Nottingham TrlHickory CreekTexas (US)75065 United States MDU Unit #:NA MDU Building #:NA Email Address: tommuldrew@gmail.com Call Back #: 9723335047 Make and Model: iphone15 MAC ADDRESS: 98:0D:AF:EF:34:76 Issue : internet service is out for several hours Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check the wires connected to the wall jack or router Have resident unplug and re-plug the router or cable Check if the wall jack and cables are damaged Suggest to interchange both ends of the cable Power cycle the Device. Ticket Number- 394819 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:NA Link to Houston Account: https:na Resolution: some light in the modem is not blinking and resident says that his wifi is still not working for more the 5hours.. transfer to t2 for more assistance Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:NA Link to Houston Account: https:na Resolution: some light in the modem is not blinking and resident says that his wifi is still not working for more the 5hours.. transfer to t2 for more assistance Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:NA Link to Houston Account: https:na Resolution: some light in the modem is not blinking and resident says that his wifi is still not working for more the 5hours.. transfer to t2 for more assistance Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:NA Link to Houston Account: https:na Resolution: some light in the modem is not blinking and resident says that his wifi is still not working for more the 5hours.. transfer to t2 for more assistance ______________________________________________________________ Name of Caller: wendy araujo Service Location: TXSMAUR] Arba San Marcos Address: 1980 Aquarena Springs Dr. Bldg 1 Apt 1310 San MarcosTexas (US)78666 United States MDU Unit #: 1310 MDU Building #:1 Email Address: wendy.araujo2013@hotmail.com Call Back #: 4692694924 Make and Model: apple tv - and laptop MAC ADDRESS: 44C65D923046- a483e715c467 Issue: she need helps to register her account on pavlov Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? Na Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 394851 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided:Y Link to Houston Account: https: https://myaccount.pavlovmedia.net/#/devices?mimic=66b7a205-0571-44b2-85f9-1e1615799e92 Resolution: just added the address to the new account and the devices automatically work ______________________________________________________________ Name of Caller: sutton eddins Service Location: ARFAGRO] Alight Fayetteville Address: 1005 S School Ave Fayetteville Arkansas (US)72701United States MDU Unit #: 205A MDU Building #:1054 Email Address: suttoneddins@gmail.com Call Back #: 4794146834 Make and Model: hp x360 laptop MAC ADDRESS: 401A585406FE Issue : the device is tied to the difference account Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? just laptop Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 394890 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=f919af7d-6970-4740-bc5a-25aed42bb00e Resolution: just added the rdevices on the right account ______________________________________________________________ 08/23/2024 Name of Caller: micheal kelly Service Location: [LALECMA] Country Manor Apartments Address: 400 Burgundy StB n/a Apt.294-LeesvilleLouisiana (US)71446 United States MDU Unit #:294 MDU Building #:33 Email Address: kellymike378@yahoo.com Call Back #:(337) 509-5308 Make and Model: NA MAC ADDRESS: Resident didn't want give the mac address due to there was no internet and it was more then 1hour Issue : have no internet for almost 1hour Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? about an hour Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wired are you encountering any error message? No Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 395079 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:y Registration Enabled:y Myaccount Link Provided:NA Link to Houston Account: https:NA Resolution: there was an outage and told the resident there was no estimated time ______________________________________________________________ Name of Caller: Kathryn Willis Service Location: [TXWAEDG] University Edge Waco Address: 2001 S Fifth St Waco Texas (US)76706 United States MDU Unit #:507 MDU Building #:5 Email Address: kathrynwillis@hot.rr.com Call Back #: 2547445359 Make and Model: Iphone14 MAC ADDRESS: AA8135EF10 Issue : resident says that her internet is to slow and she cant event browse and her tv cable was also painted on and that why the tv doesn't work to. Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? last friday Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 395102Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=5e3c4206-a230-4844-9829-14345579c2a3 Resolution: transfer to T2 cause the issue persist and the net was to slow and the cable tv was painted on and now the tv cable doesn't work on both side and the internet still runs slow ______________________________________________________________ Name of Caller: Sarah neuroth Service Location: [INBLUCO] The Monroe Address: 1150 South Clarizz Blvd BloomingtonIndiana (US)47401 United States MDU Unit #: 266 MDU Building #: Q Email Address: smneuroth@icloud.com Call Back #: 5857754137 Make and Model: mac book air and ipad MAC ADDRESS: C435D98EB1F7- D4:57:63:A0:12:87 Issue : trying to put up the wifi Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? Yesterday Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 394526 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided: Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=198dabb5-d42b-4b83-8994-3d417c6da9cf Resolution: JUST ADDED THE MAC ADDRESS ON THE ACCOUNT ______________________________________________________________ Name of Caller: skyler knight Service Location: [TXSMRTR] The Retreat Address: 512 Craddock Avenue San MarcosTexas (US)78666 United States MDU Unit #:1241 MDU Building #:1 Email Address: knightsky621@gmail.com Call Back #: 4242788238 Make and Model: samsung tv MAC ADDRESS: 6C70CBE43450 - Issue : JUST MOVED IN AND USES PAVLOV and needs help with tv Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?just 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=9400e8c4-a974-48e4-98be-b11966a017de Resolution: JUST ADDED THE MAC ADDRESS on the account so the wifi work ______________________________________________________________ Name of Caller: Gage Willette Service Location: [FLTAUCW] U Club on Woodward Address: 700 N WOODWARD AVE TALLAHASSEEFlorida (US)32304-2325 United States MDU Unit #:NA MDU Building #: NA Email Address: gagew0513@gmail.com Call Back #: 7345583562 Make and Model: NA MAC ADDRESS: NA- Resident didnt wanna give the mac address Issue : wanted to call support.. sereve pocket lost of the money due to the internet traffic jam Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? this summer Is the issue happening on that device only or on multiple devices? NA Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: NA Ticket Number- 395255 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account: https:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:gagew0513@gmail.com*~ Resolution: transfer to t2 cause the resident is frustrated and he needs to know what happening on the traffic jam with velocity and pavlov ______________________________________________________________ Name of Caller: Jason Rosche Service Location: [ILCU305ECLK] 305 East Clark Street Address: 305 East Clark Street ChampaignIllinois (US)61820 United States MDU Unit #:NA MDU Building #:NA Email Address: NA Call Back #: 1 (708) 945-9219 Make and Model: NA MAC ADDRESS: didt have any device with him at the momment Issue : just wanted an updated cause there was no internet on the end of the resident Key Questions Asked (Probe): first time calling pavlov media? NA When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting:NA Ticket Number- 392433 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account: https:NA Resolution: resident is waiting for the call back of T2 for 24hours for the update ______________________________________________________________ ______________________________________________________________ Name of Caller: Tamara Tavarez Service Location: Lubbock Address: 1002 Frankford Ave, Lubbock, TX 79416 MDU Unit #:21 MDU Building #: 15 Email Address: TamaraTavarez915@gmail.com Call Back #: (432) 246-0783 Make and Model: tcltv MAC ADDRESS: resident cant find the mac address of the tv Issue :Cant see the SSID or the name of the netwrok she wants to connect Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? Is this wire or wireless? wireless are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:NA Link to Houston Account: https:NA Resolution: transfer to t2 cause the resident is having a hard time to find the network or the SSID on her device. ______________________________________________________________ Name of Caller: angelina agrillo Service Location: [FLTA601] 601 South Copeland Address: 601 S Copeland St 601 TallahasseeFlorida (US)32304 United States MDU Unit #: 601 MDU Building #: B Email Address: angelinaagrillo19@gmail.com Call Back #: 7729994344 Make and Model: mac book air MAC ADDRESS: 1C57DC609096 Issue : registered on a different device Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 395341 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=2ab9061a-d6af-4fc9-a530-09b572418e39 Resolution: just added the mac address of the roght account ______________________________________________________________ Name of Caller: emma frith Service Location: [TXSMAUR] Arba San Marcos Address: 1980 Aquarena Springs Dr. San MarcosTexas (US)78666 United States MDU Unit #: 2302 MDU Building #:2 Email Address: emma.frith0303@gmail.com Call Back #: 5129220733 Make and Model: Vizio AND IPHONE13 PR MAC ADDRESS: E838A0ABA6CD- 288EECF2F37F Issue : just moved back in and cant connect trying to hook up tv but wont connect Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? last week Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? yes Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=98cd3e57-e557-4e51-8f17-7108e1895f04 Resolution: just added the mac address on the account ______________________________________________________________ Name of Caller: scott leoncini Service Location: [TXCO3510BUDR] 3510 Buckingham Dr Address: 3510 Buckingham DrCorinthTexas (US)76210United States MDU Unit #:NA MDU Building #:NA Email Address: scottleoncini@gmail.com Call Back #: 6198840205 Make and Model: Mac book pro MAC ADDRESS: 4c327590dcb9 Issue : having a hard time to connect to the internet even with wifi extenders on. the internet is still slow Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? hour or 2 ago Is the issue happening on that device only or on multiple devices? 2 Is this wire or wireless? wireless are you encountering any error message? no internet connection Do you have a router situated in you're apartment? No Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check the wires connected to the wall jack or router Have resident unplug and re-plug the router or cable Check if the wall jack and cables are damaged Suggest to interchange both ends of the cable Power cycle the Device. Ticket Number- 395431 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/mimic-controls?mimic=5ef170c2-6d5a-412d-946f-0951979dec08 Resolution: transfer to t2 for further assistance cause the internet is slow even with the wifi extender ______________________________________________________________ Name of Caller: jack eck erc Service Location: Address: 303 chalmer unit 611 Champaign ill 61820 MDU Unit #:611 MDU Building #:303 Email Address: jackeckerc62@gamil.com Call Back #(331) 627-8832 Make and Model: iphone15 MAC ADDRESS: 6057C8A6A0D5 Issue : internet is routher is plug in and cant find the password Key Questions Asked (Probe): first time calling pavlov media? just now When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? yes Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check the wires connected to the wall jack or router Have resident unplug and re-plug the router or cable Check if the wall jack and cables are damaged Suggest to interchange both ends of the cable Power cycle the Device. Ticket Number- NA Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: N Registration Enabled:N Myaccount Link Provided:N Link to Houston Account: https:NA Resolution: N ______________________________________________________________ 08/24/2024 Name of Caller: micheal chan Service Location: [ILCU565EGRE] 56.5 E Green Address: 56 one haft east green street 61820 MDU Unit #: 204 MDU Building #: NA Email Address: mehan1217@gmail.com Call Back #: (331) 305-7165 Make and Model: iphone 12 MAC ADDRESS: Issue :just called in for the Wi-Fi password Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? 2 device Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check the wires connected to the wall jack or router Have resident unplug and re-plug the router or cable Check if the wall jack and cables are damaged Suggest to interchange both ends of the cable Power cycle the Device. Ticket Number- 395759 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: N Registration Enabled: N Myaccount Link Provided: NA Link to Houston Account: https: NA Resolution: just gave the right password ______________________________________________________________ Name of Caller: lilliana taylor Service Location: FLWGFLC2] Flamingo Crossings West Address: 11635 Rock Pigeon Loop Winter GardenFlorida (US)34787 United States MDU Unit #:29211 MDU Building #:29 Email Address: lilliofthepool@gmail.com Call Back #: 8643566609 Make and Model: ipone11 - MAC ADDRESS: 4C:7C:D9:F0:2E:35 - Issue : the computer cant connect to the Wi-Fi and the phone it kept cant connect Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? yesterday Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account: https:https://myaccount.pavlovmedia.net/#/devices?mimic=f653bd03-f134-41af-8f8f-65cf7cc2f7cd Resolution: JUST ADDED THE AMC ADDRESS ON THE ACCOUNT ______________________________________________________________ Name of Caller: scott mickentosh Service Location: Address: 1 east Champaign ill 61820 MDU Unit #: MDU Building #: Email Address: scott@biggrovetavern.com Call Back #: (773) 914-0102 Make and Model: NA MAC ADDRESS: CLIENT DIDNT GIVE THE MAC ADDRESS Issue : they have no internet service now biggrovetavern Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? both are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 395800 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account:NA Resolution: transfer to t2 cause the business has no internet ______________________________________________________________ Name of Caller: juan salvatierra- sebastian salvatierra Service Location: [PASCRIS] Rise at State College Address: 532 E College AveState CollegePennsylvania (US)16801United States MDU Unit #: 308 MDU Building #: NA Email Address: ssalvatierra2001@gmail.com Call Back # 6317785634: Make and Model: MAC ADDRESS: e02b969a58de Issue : trying connect home pub mini Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 395831 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=bb5ac7be-0c37-4e8b-b329-23e68d25e1e9 Resolution: resident will callback____________________________________________________________ Name of Caller: Ana Fiacable Service Location: OKSTMIS Address: 801 W 4th Ave MDU Unit #: 1302 B MDU Building #: 1 Email Address: ana@fiacable.com Call Back #: 4692868404 Make and Model: Samsung smart tv MAC ADDRESS: 54:3a:d6:f5:29:2c Issue : Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? 2days Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 394511 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: N Registration Enabled:N Myaccount Link Provided:N Link to Houston Account:NA Resolution: Resident did all the basic trouble shooting and and still they dont have internet for almost 2days days ______________________________________________________________ Name of Caller: lucia lin Service Location: ILCU505HEAL Address: 505 E. Healey MDU Unit #:224 MDU Building #: 505 Email Address: kucialineuro122@gmail.com Call Back #: (224) 565-7210 Make and Model: iphone 14 MAC ADDRESS: 70317F3E2B8E Issue : having issue connecting to the wifi and finding the password Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? yesturday Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 395884 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided: NA Link to Houston Account: NA Resolution: call got disconnected but already did the ticket and also did a call back. ______________________________________________________________ Name of Caller: julian montero Service Location: ILCU102GREG Address: 102 E gregory MDU Unit #:37 MDU Building #: NA Email Address: Jmomtero@ill.edu Call Back #: 815) 520-5996 Make and Model: iphone 15 MAC ADDRESS: 40D1607E7342 Issue : they need a password cause they cant find the password Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in you're apartment? yess Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 395897 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account:NA Resolution: just gave them the password ______________________________________________________________ Name of Caller: landon dussell Service Location: The retreat Address: 512 craddock ave MDU Unit #:1013 MDU Building #:NA Email Address: landondussel@gamil.com Call Back #: (936) 537-4651 Make and Model: iphone14 MAC ADDRESS: A8:BB:56:A9:A1:C1 Issue : just moved in how to set up wifi Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 395922 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account:NA Resolution: Just gave the password to the resident ______________________________________________________________ Name of Caller: Braden King Service Location: Midtown at Stillwater Address: 501 S ramsey street Oklahoma 74074 United States MDU Unit #:2215 MDU Building #: Email Address: brandencking12@gmail.com Call Back #: 4052340686 Make and Model: mac book MAC ADDRESS: customer didint give me mac address Issue : they have no internet for the whole building Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 395938 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account:NA Resolution: transfer to t2 cause the issue was not resolve and the resident said the whole building has no internet ______________________________________________________________ Name of Caller: nathan ripple Service Location: [ILSAVCP] Village at Colbert Park Address: 100 Village ParkwaySavoyIllinois (US)61874United States MDU Unit #: 1503 MDU Building #: 15 Email Address: nathan.ripple@icloud.com Call Back #: 1 (217) 358-7167 Make and Model: roku tv MAC ADDRESS: 64E00394E9C4 Issue : having issue to connect the device on his account cause the device is on another account Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 395967 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=077994ae-2540-4def-857c-da32a662b80e Resolution: just find the account with the mac address and just deleted it and input it on the right account ______________________________________________________________ Name of Caller: sara Rippeon Service Location: Address: 402 campus u drive 21204 MDU Unit #:2102 MDU Building #: 402 Email Address: sararippeon@gmail.com Call Back #: (301) 676-0621 Make and Model: Iphone11 MAC ADDRESS: F0A35ACEC36A Issue : TRYING TO LOG IN THE WIFI Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 395993 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:NA Link to Houston Account:NA Resolution: Just gave the resident the password ______________________________________________________________ Name of Caller: kelsi helm Service Location: [TXNAGRO] The Overlook Nacogdoches Address: 1602 Cardinal StNacogdochesTexas (US)75961United States MDU Unit #:724 MDU Building #:7 Email Address: kelsijh1704@gmail.com Call Back #: 1 (817) 584-6711 Make and Model: iphone15 MAC ADDRESS: A052728F80DF Issue : was calling to set up internet Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? YES Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396007 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:N Link to Houston Account:N Resolution: just gave them the password on the router ______________________________________________________________ Name of Caller: shreeraj chimanture Service Location: [MNMATSU] The Summit Address: 1801 Monks AveMankatoMinnesota (US)56001United States MDU Unit #:623 MDU Building #:600 Email Address: shreeraj.chimanture,msn.edu Call Back #: 6123233912 Make and Model: personal computer MAC ADDRESS: Issue : just registered the device but not coneccting Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396035 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=95f98fb2-ed02-45b4-9a78-834fa4a409c3 Resolution: JUST REFRESH THE DEVICE AND THE INTERNET STARTED WORKING ______________________________________________________________ Name of Caller: joe marx Service Location: Address: The Knoll Dinkytown | Minneapolis minisoda 55414 MDU Unit #: 410 MDU Building #: Email Address: jsmarx1812@gamail.com Call Back #: (414) 520-5919 Make and Model: xbox S MAC ADDRESS: 544C8AC0846B Issue : Just moved and trying to hook up the xbox to wifi Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? xbox Is this wire or wireless? yes are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396059 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:N Link to Houston Account:NA Resolution: fransfer to T2 cause issue persist and he cant find the network intended ______________________________________________________________ Name of Caller: clark Mcmurry Service Location: [FLTAVILPAV] University Village Tallahassee - The Pavilion Address: 1709 W Call StTallahasseeFlorida (US)32304United States MDU Unit #:308 MDU Building #: 1709 Email Address: clarkmcmurry@gmail.com Call Back #: 7733836203 Make and Model: fire stick MAC ADDRESS: A0D2B1F345BD Issue : trying to get the fire stick join the wifi Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396072 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=8841221c-ce02-4658-b4b1-4dc1aac44c78 Resolution: just added the fire stick mac address on the account ______________________________________________________________ Name of Caller: michael yang Service Location: [ILCU707S6TH] 707 South Sixth (Lando Place) Address: Champaign ill 707 South 6 ave MDU Unit #: 506 MDU Building #: 516 Email Address: Myang4035@gmail.com Call Back #: (331) 775-4628 Make and Model: iphone 13 MAC ADDRESS: A04ECF809C1C Issue :then wifi router is not working Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? WIRELESS are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. If still not working, transfer to tier 2. Ticket Number- 396083 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:N Link to Houston Account:NA Resolution: just gave the resident the password _____________________________________________________ Name of Caller: ananth ramaswamy Service Location: [ILCU203EHEST-203] 203 E Healey St Address: 203 E Healey St Apt 203 ChampaignIllinois (US)61820 United States United States MDU Unit #: MDU Building #: Email Address: ananth.r.ramaswamy@gmail.com Call Back #: 4082849810 Make and Model: NA MAC ADDRESS: resident doesnt wanna give mac address Issue : Resident wants to delete his account Key Questions Asked (Probe): first time calling pavlov media? NA When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting:NA Ticket Number- 396103 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link ProvidedY: Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:ananth.r.ramaswamy@gmail.com*~ Resolution: transfer to t2 for delettion of account ______________________________________________________________ Name of Caller: andy qiao Service Location: Address: 412 healey MDU Unit #:404 MDU Building #: Email Address: Aqiao3@ill.edu Call Back #: (773) 331-6990 Make and Model: iphone 14 MAC ADDRESS: E49C6754AE9B Issue : they dont see the password Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?5 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396124 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: N Registration Enabled:N Myaccount Link Provided:N Link to Houston Account:NA Resolution: just gave the resident the password ______________________________________________________________ 08/25/2024 Name of Caller: amirt fings Service Location: Campus1 MTL Address: campus1 mto h3a1b2 MDU Unit #: NA MDU Building #: NA Email Address: campus1mtl@studenthousing.com Call Back #: 1 438-680-4973 Make and Model: iphone 15 MAC ADDRESS: A4F6E873FD0B Issue : no internet connection Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? both are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON?NA Trouble Shooting: Check for wall-jack condition Check for ethernet cable condition Interchange ends of the ethernet cable If there is another ethernet cable, kindly suggest to use the other ethernet cable. Check the LED indicators. Unplug and Re-plug the Router. Ticket Number- 396274 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account:NA Resolution: Transfer to tier2 cause issue still persist and the internet still wont wont work and promise call back to the resident ______________________________________________________________ Name of Caller: Anjali Yedavalli Service Location: [ILCUCCA] Campus Center-Champaign Address:Champaign Illinois (US)61820 United States MDU Unit #:514 MDU Building #:NA Email Address: anjiyedavalli@gmail.com Call Back #: 3093612423 Make and Model: mac book pro 13 inch MAC ADDRESS: 3C06301DBFB1 Issue : trying to register the laptop but the laptop is registered on another account Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen? 3days ago Is the issue happening on that device only or on multiple devices? just 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? Off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396289 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/dashboard?mimic=9863a6c7-1532-4071-806a-ae5cb7a3c785 Resolution: just added the mac address on the right account ______________________________________________________________ Name of Caller: peter witzel Service Location: [WAPUCAP] Yugo Pullman Hills Address: 2905 N Grand AvePullmanWashington (US)99163United States MDU Unit #: 422 MDU Building #:B Email Address: Peterrocks64@gmail.com Call Back #: 1 (360) 562-819 Make and Model: Iphone 13 MAC ADDRESS: 8C986B3D53BA Issue : calling yugo pullman hills cause they have no internet for almost 2days Key Questions Asked (Probe): first time calling pavlov media? No When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396305 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:N Link to Houston Account:NA Resolution: No istimated time frame for the internet to get back ______________________________________________________________ Name of Caller: paula posadas Service Location: 211 East John Street Address: ChampaignIllinois (US)61820 United States MDU Unit #:103 MDU Building #: Email Address: paulapos04@gmail.com Call Back #: 1 (847) 722-2079 Make and Model: Iphone 14 MAC ADDRESS: A8BB56AA3675 Issue : needs a password Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?2 Is this wire or wireless? wireless are you encountering any error message? No Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting:. Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396318 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided: NA Link to Houston Account:NA Resolution: just give the password and it work ______________________________________________________________ Name of Caller: Denisse Juna Service Location: [FLWGFLC] Flamingo Crossings East / Address: 11635 Rock Pigeon LoopBldg 37 Apt 37114Winter GardenFlorida(US)34787 MDU Unit #:25 MDU Building #: 404 Email Address: denissejuna9@gmail.com Call Back #: 5939626719 Make and Model: mac book pro os. MAC ADDRESS: 20:c9:d0:49:cb:41 Issue : cant connect to the wifi with my mac book to the flamingo Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? just Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396349 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=94803a96-ea67-41ae-89ab-ba257a7bc12b Resolution: just added the right mac address on the mac book on the account ______________________________________________________________ Name of Caller: eileen henriquez Service Location: The Monroe Address: 1150 south clarizz bolivard 47401 MDU Unit #: 367 MDU Building #: Q Email Address: eileen.henriquez@icloud.com Call Back #: (317) 772-2596 Make and Model: iphone14 MAC ADDRESS: ec28b3a802f5 Issue : how to get connected to the wifi Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? yesterday Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396365 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:N Link to Houston Account:NA Resolution: transfer to t2 cause the issue persist the correct password was inputed on the account but the internet wont still work ______________________________________________________________ Name of Caller: Franchesca chowder Service Location: Schaude Address: 1425 N. Dunn StreetBloomingtonIndiana (US)47408United States MDU Unit #: 1443 MDU Building #:nA Email Address: Francesca92404@gmail.com Call Back #: (917) 601-2193 Make and Model: tcl tv MAC ADDRESS: cant get the mac address Issue : cant conect tv to the wifi Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:Francesca92404@gmail.com*~ Resolution: TRANSFER TO T2 CAUSE CANT GET MAC ADDRESS ______________________________________________________________ Name of Caller: Jennifer blanco Service Location: [AZTEVDS] Vista Del Sol Address: 701 E Apache BlvdTempeArizona (US)85281United States MDU Unit #: 2036 MDU Building #:B Email Address: jblancom@asu.edu Call Back #: 4806698894 Make and Model: mac book pro MAC ADDRESS: 6C7E67C38723 Issue : SETTING UP THE MAC BOOK ON WIFI Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396433 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=de56ed71-873a-4660-a5cb-cd63fe8d72d4 Resolution: just added the mac address on the right account ______________________________________________________________ Name of Caller: Alexandra shulick Service Location: [MIALLOC] Locale Address: 4967 Pierce Street AllendaleMichigan (US)49401United States MDU Unit #:227 MDU Building #:1 Email Address: ashulick@icloud.com Call Back #: 2488548270 Make and Model: apple ipad MAC ADDRESS: 88665ACD52A0 Issue : JUST TRYING TO CONNECT TYHE IPAD TO THE INTERNET Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396447 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:N Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=5f9732c6-2ea0-461a-be8a-74dc4c588b45 Resolution: transfer to t2 cause the issue does still persist and still cant connect to the wifi ______________________________________________________________ Name of Caller: Emilye Dullye Service Location: [GAANSTA] The Standard at Athens Address: 1218 N Thomas St1 218AthensGeorgia (US)30601 MDU Unit #:1218z MDU Building #: 1 Email Address: emilyedullye@gmail.com Call Back #: 4697815438 Make and Model: mac book pro MAC ADDRESS: 9C3E53877F8C Issue : TRYING TO CONNECT TO THE WIFI ON THE APT CAUSE AS OF BEFORE IT WAS WORKING NOW IS ITS NOT WORKING Key Questions Asked (Probe): first time calling pavlov media? NA When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396457 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=74d1b3bd-9b71-4356-b5cc-2569f0e82c6b Resolution: just added the mac address was in a another account and now just put it back on the right account ______________________________________________________________ Name of Caller: dana arreguin Service Location: Address: 909 S third street champaign ill MDU Unit #:12 MDU Building #: Email Address: darre3@illinois .edu Call Back #: Make and Model: MAC ADDRESS: Issue : calling in because device will keep disconnecting Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396483 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:NA Link to Houston Account:NA Resolution: just off the wifi mac randomization ______________________________________________________________ 08/26/2024 Name of Caller: dareen wahban Service Location: [OHCOOSU] Uncommon Columbus (aka OSUApartments) Address: 1396 N High St ColumbusOhio (US)43201 United States MDU Unit #:304 MDU Building #: NA Email Address: dareenwahdan31@gmail.com Call Back #: 2163026826 Make and Model: LG tv MAC ADDRESS: Resident cant find the mac address Issue: having a connecting issue with the tv. Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396731 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=b3b3bbd5-ce02-4e37-84c2-b169fb92f850 Resolution: transfer to tier2 cause the resident cant find the mac address on her LG tv ______________________________________________________________ Name of Caller: Robert Mackritis Service Location: [FLGA5720NW38PL] 5720 NW 38th Pl Address: 5720 NW 38th PlGainesvilleFlorida (US)32606 United States MDU Unit #:NA MDU Building #:NA Email Address: mackpeyjustin@gmail.com Call Back #: 3522195851 Make and Model: NA MAC ADDRESS: Resident didnt give the mac adddres Issue: Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: NA Ticket Number- 395475 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab:N Registration Enabled:N Myaccount Link Provided:NA Link to Houston Account:NA Resolution: tansferred to AMG for assistance on the istallation ______________________________________________________________ Name of Caller: audrey Curtis Service Location: [FLTAQUA] Quantum on West Call Address: 446 Conradi StreetBldg 1 0163ATallahasseeFlorida (US)32304 United States MDU Unit #:263 MDU Building #: 1 Email Address: audlts@hotmail.com Call Back #: 7542154591 Make and Model: roku tv MAC ADDRESS: 2C:D9:74:56:3B:48 Issue: just moved in and cant connect to the wifi cause it just rerouts me Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? A week Is the issue happening on that device only or on multiple devices? 3 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396755 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=ca353404-7048-408e-94ca-7961a0142b2e Resolution: Just added the account on the mac address ______________________________________________________________ Name of Caller: alicia shipp Service Location: [TXSMRTR] The Retreat Address: 512 Craddock AvenueBldg 1 Apt 1021San MarcosTexas (US)78666United States MDU Unit #:1021 MDU Building #:1 Email Address: aliciashipp03@icloud.com Call Back #: 2544821665 Make and Model: mac book pro MAC ADDRESS: F0189847E876 Issue: trying to on the Wi-Fi and the device was on a different account Key Questions Asked (Probe): first time calling Pavlov media? NO When did the issue started to happen? JUST NOW Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? WIRELESS are you encountering any error message? na Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396792 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=a22d314f-2a92-43e6-bc62-f4888e4f51e8 Resolution: just deleted the mac address on the old account and added the mac address to the new account ______________________________________________________________ Name of Caller: Madeline Skipworth Service Location: [ARFAYOU] YOUnion Fayetteville Address: 376 W. Watson StreetBldg 1 F2-222FayettevilleArkansas (US)72701 United States MDU Unit #:F2-222 MDU Building #:1 Email Address: maddieskipworth@gmail.com Call Back #: 9038213215 Make and Model: Registered Device MAC ADDRESS: 26:41:EC:03:6D:34 Issue: SET UP THE WIFI apartment Key Questions Asked (Probe): first time calling Pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message?NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396802 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=b201a06e-bad2-4386-a7ac-e59fc1c0838f Resolution: walk through the resident on how to put devices on the account ______________________________________________________________ Name of Caller: cassie Gariboldi Service Location: [FLTAQUA] Quantum on West Call Address: 446 Conradi Street TallahasseeFlorida (US)32304United States MDU Unit #:447 MDU Building #:2 Email Address: cassiemia613@icloud.com Call Back #: 9545440584 Make and Model: xbox WIRED AND WIRELESS MAC ADDRESS: C4CB7614F5D2- C4:CB:76:14:F5:CF Issue: TRYING TO CONNECT THE XBOX TO THE WIFI Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? /NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396807 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account: https://myaccount.pavlovmedia.net/#/devices?mimic=f702480c-aace-41f3-9fb8-2e5694d5e9a3 Resolution: just added the mac address on the account ______________________________________________________________ Name of Caller: maer islam Service Location: 705 W Elm Address: 705 West elm 1801 MDU Unit #: 10 MDU Building #: Email Address: maerilsam00@gmail.com Call Back #: (650) 285-9025 Make and Model: NA MAC ADDRESS: resident didn't give the mac address Issue: activating a modem and can't seem to find the wall jack Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? both are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check the wires connected to the wall jack or router Have resident unplug and re-plug the router or cable Check if the wall jack and cables are damaged Suggest to interchange both ends of the cable Power cycle the Device. Ticket Number- 396877 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:N Link to Houston Account:NA Resolution: TRANSFER TO T2 BECAUSE ISSUE PERSIST AND CANT SEEM TO FIND THE WALL AJCK RESIDENT SAID ______________________________________________________________ Name of Caller: Micah Davis Service Location: [MDTOUVT] University Village Towson Address: NXS# PAVL01-451Bldg 406 Apt 4107TowsonMaryland (US)21285 United States MDU Unit #:4107 MDU Building #:406 Email Address: mdavis105@students.towson.edu Call Back #: 3014045778 Make and Model: Fire stick MAC ADDRESS: 68b6917a9342 Issue : device keeps disconnecting from the Wi-Fi and internet Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check the wires connected to the wall jack or router Have resident unplug and re-plug the router or cable Check if the wall jack and cables are damaged Suggest to interchange both ends of the cable Power cycle the Device. Ticket Number- 395189 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=5eacb02d-442f-4b77-9355-43c7db57f618 Resolution: just added the fire stick on his account so the internet would connect to the device ______________________________________________________________ Name of Caller: Allen Wu Service Location: Address: 307 E healey street MDU Unit #: 8 MDU Building #:NA Email Address: alansjwu@gmail.com Call Back #: (224) 600-6524 Make and Model: na MAC ADDRESS: resident didn't give the mac address Issue : HIS WIFI THE PASSSWORD ON THE MODEM IN NOT THE PASSWORD Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396890 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:N Link to Houston Account:NA Resolution: JUST GAVE THE ROGHT PASSWORD ______________________________________________________________ Name of Caller: brandon tran Service Location: Address: 2508 delawere street south east Minneapolis state is minnesota 55414 MDU Unit #:343 MDU Building #: 3 Email Address: tran1118@umn.edu Call Back #: 7634451983 Make and Model: power spec desktop computer MAC ADDRESS: he doesnt have the mac address Issue : need the extra wall ajck to work in the living room for an extra computer Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device.: Ticket Number- 396911 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:tran1118@umn.edu*~ Resolution: transfer to t2 cause the resident insisted to try to ask if the wall jasck on the living room would work ______________________________________________________________ Name of Caller: Kaedyn Hirschman Service Location: [MIMPGRO] Reserve at Mt. Pleasant Address: 4205 Collegiate WayMount PleasantMichigan (US)48858United States MDU Unit #:727 MDU Building #: 7 Email Address: kaedynhirsch@gmail.com Call Back #: 1 (517) 652-1044 Make and Model: vizio tv MAC ADDRESS: E838A0414B85 Issue: having problem connecting to the wifi to tv Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? tv Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396926 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=ad4632de-a29e-4357-9094-f0b92afac047 Resolution: just added the mac address on the account ______________________________________________________________ Name of Caller: Chris Davis Service Location: [GAKEW22] West 22 Address: 3615 Cherokee StreetKennesawGeorgia (US)30144United States MDU Unit #: A MDU Building #:2200 Email Address: chrisldavis7@gmail.com Call Back #: 1 (470) 259-9912 Make and Model: iphone MAC ADDRESS: FC:9C:A7:A7:17:60 Issue : 4 days no internet and still waiting for update Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396940 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:N Link to Houston Account:NA Resolution: the resident just wants updates on the internet ______________________________________________________________ Name of Caller: meikehl franklin Service Location: [AZTEGLV] Greek Leadership Village Address: 975 S Rural RdTempeArizona (US)85281United States MDU Unit #: NA MDU Building #:NA Email Address: mjfrasnk7@asu.edu Call Back #5594178561 Make and Model: MAc book air MAC ADDRESS: 98460a9cdfa6 Issue : log in the Wi-Fi on the phone but cant register the computer cause the computer is register on the another account Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? na Do you have a router situated in you're apartment? na Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number-396948 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=macAddresses:98460a9cdfa6*~ Resolution: JUST REFRESHED THE ACCOUNT ______________________________________________________________ Name of Caller: Adrienne Yearby Service Location: [FLGA2629NW11AVE] 2629 NW 11th Ave Address: 2629 NW 11th AveGainesvilleFlorida (US)32605United States MDU Unit #:NA MDU Building #:NA Email Address: agyearby7@gmail.com Call Back #: 3527454245 Make and Model: NA MAC ADDRESS: NA Issue: I wanna make my installion paossible for tomorow cause am avaiable for tomorrow Key Questions Asked (Probe): first time calling pavlov media? NA When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting:NA Ticket Number- 392056 Checked Property Case: Y-NoneNA Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account:NA Resolution: Resident wanted to schedule the installation for an earlier date cause she is available for tomorrow. transfer to t2 for further assistance ______________________________________________________________ Name of Caller: Ethan jones Service Location: Address: 3301 12 Eva south east Norman Oklahoma 73072 MDU Unit #: MDU Building #: Email Address: ethanbzansjones@gmail.com Call Back #: 9037469062 Make and Model: NA MAC ADDRESS: Resident didnt give mac address Issue : cant connect to he wifi on any device Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? Na Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 396988 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:N Link to Houston Account:NA Resolution: transfer to t2 cause issue still to persist and the resident cant connect to the internet ______________________________________________________________ Name of Caller: Braxton Stewell Service Location: Address: 3420 Sassafrass drive 66046 MDU Unit #: 3420 MDU Building #: Email Address: braxton18sewell@gmail.com Call Back #: 3035015433 Make and Model: iphone 13 pro max MAC ADDRESS: 5C50E9EF0C37 Issue: problem with internet it doesnt work upstairs and there is a deadspot Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?yesterday Is the issue happening on that device only or on multiple devices? all except for pc Is this wire or wireless? Wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 397092 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:NA Link to Houston Account:NA Resolution: transfer to t2 cause the issue still persists and still no internet on the bedroom floor ______________________________________________________________ Name of Caller: hardhik tarigonda Service Location: [ILCUCCR] Campus Circle UIUC Address: 1012 West University Ave141DUrbanaIllinois (US)61801 United States MDU Unit #:414 MDU Building #:D Email Address: thardhik@gmail.com Call Back #: 6303038695 Make and Model: google home mini MAC ADDRESS: 44070b2f1e27 Issue : just connected to the internet but wont connect to phone Key Questions Asked (Probe): first time calling pavlov media? NO When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 397112 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=a4f14abf-1516-488b-8c2f-11137e53157f Resolution: just added the mac address on the account but because due to Client isolation device wont work ______________________________________________________________ Name of Caller: geremy Jimenez Service Location: [AZFLSTE] The Suites Address: 305 E McConnell DrFlagstaffArizona (US)86001United States MDU Unit #:1243 MDU Building #:1 Email Address: gdj22@nau.edu Call Back #: 1 (310) 480-0534 Make and Model: 2018 mac book air MAC ADDRESS: Issue : have other devices that I want to connect to the internet Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? 2 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 397126 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account:NA Resolution: just provided the password "5G The Suites" and "The Suites" PW: 8884pavlov ______________________________________________________________ 8/27/2024 Name of Caller: Jaedyn Smith Service Location: [FLORARV] Arden Villas Address:Orlando Florida (US) 32817 United States MDU Unit #:3211 MDU Building #:10 Email Address: jaedyn.dena.rii003@outlook.com Call Back #: 1 (305) 431-1018 Make and Model: MAC ADDRESS: Issue : Resident asking if there is an outage in the apartment since there no internet connection and they are requesting an email so they can send it to there work Key Questions Asked (Probe): first time calling pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 397333 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account:NA Resolution: transferred to AMG cause resident requested for an email on the site down for outage for her work ______________________________________________________________ Name of Caller: Stacy LaCour Service Location:ILMA2108BLULN] 2108B Lucille Ln Address: 2108B Lucille LnMahometIllinois (US)61853United States MDU Unit #:NA MDU Building #:NA Email Address: mispook10@gmail.com Call Back #: 2175302951 Make and Model: Ipad MAC ADDRESS: 88AE0736BBEB Issue: slow internet already called before but the issue still persists and internet will still run slow and a did all troubleshooting possible and speed test show its runs to 180 and for the 2nd speed test its runs on 340 device just runs slow but diesnt disconnects Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?days ago Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 393837 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled: N Myaccount Link Provided: NA Link to Houston Account: NA Resolution: transfer to t2 cause the issue still persist and the internet still runs slow ______________________________________________________________ Name of Caller: caroline willis Service Location: [FLGA4030NW16PL] 4030 NW 16th Pl Address: 4030 NW 16th PlGainesvilleFlorida (US)32605United States MDU Unit #: NA MDU Building #:Na Email Address: cabewillis@gmail.com Call Back #: 8505450088 Make and Model: mac book air MAC ADDRESS: 8057CD22565 Issue : made an account for the schedules for installation Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 397396 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:cabewillis@gmail.com*~ Resolution: Residents wants to ask her schedule for Pavlov media transfer to t2 for further assistance ______________________________________________________________ Name of Caller: Cindy eimer Service Location: [ILAT13KACT] 13 Karen Ct Address: 13 Karen CtAtlantaIllinois (US)61723United States MDU Unit #:NA MDU Building #: NA Email Address: kceimer3@gmail.com- kceimer3@hotmail.com Call Back #: 2177377371 Make and Model: ring doorbell and a nest thermostats MAC ADDRESS: 18b4301a0c5b- 54e019132ef9 Issue: i have a printer and a ring door a net thermostas Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? went out today and a ring door is week ago Is the issue happening on that device only or on multiple devices?3 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? yes Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 397468 Checked Property Case: Y-None Y Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/mimic-controls?mimic=968ce5cd-a1e1-4847-bced-f31b9d4b3e29 Resolution: the device failed to connect even with the basic troubleshooting and transfer to t2 for furtherassiatance ______________________________________________________________ Name of Caller: susan burchett Service Location: [TXCO1800CADR] 1800 Caladium Dr Address: 1800 Caladium DrCorinthTexas (US)76210United States MDU Unit #:NA MDU Building #:NA Email Address: susanburchett22@gmail.com Call Back #: 940-594-0181 Make and Model: iphone 14 MAC ADDRESS: A4CF99138A8B Issue : trying to you're to log in to the account but the number is wrong doesnt let her access it Key Questions Asked (Probe): first time calling pavlov media? No When did the issue started to happen? Weeks ago Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 397482 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/profile?mimic=e4509292-e480-4ae5-93e2-1392c5a1ba78 Resolution: just deleted the wrong number on the account it self and edited the correct number ______________________________________________________________ Name of Caller: Tony Mazza Service Location: [TXCO4100CRHILN] 4100 Creek Hill Ln Address: 4100 Creek Hill Ln Corinth Texas (US)76208 Call Back Number: 2144988194 Email Address:mazza4107@gmail.com Checked Property Case: Y Issue: Resident called for the installation update Resolution: > transfer to FTTx AMG Recap: Y Survey: N Ticket # 397357 ______________________________________________________________ Name of Caller: Hannah Mcgowan Service Location: 805 W Green (Busey) Address: 805 W Green St #A24, Urbana, IL 61801 MDU Unit #:24 MDU Building #:A Email Address: mcgowanfoyr@gmail.com Call Back #: 7088388640 Make and Model: Del Computer MAC ADDRESS: cant find the mac address on the del computer Issue : the internet is not working. the ethernet from the wall was also broken Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just yesterday Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? both are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 397519 Checked Property Case: Y-None-Y Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N Myaccount Link Provided:T Link to Houston Account:NA Resolution: transfer to t2 cause the ethernet cable was broken and since the resident moved in there was no internet available anymore ______________________________________________________________ Name of Caller: nape may Service Location:The Village on Sixth Avenue Address: 2101 6 ave huntington west virginia 25703 MDU Unit #: 836 MDU Building #:8 Email Address: nathanmay2004@gmail.com Call Back #: 7403529383 Make and Model: NA MAC ADDRESS: NA Issue: request a ethernet cause they need access oon that Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless?wireless are you encountering any error message? NA Do you have a router situated in your apartment?NA Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 397567 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: y Registration Enabled:y My account Link Provided:y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=8d0731d5-7ef2-42cd-bb4e-cf5115529c1a Resolution: already educate the resident that the wall jack is not supported on the area, but resident insist for us to call a technician over to fix the problems even after educating them on the said issue they have ______________________________________________________________ Name of Caller: Kendell stern Service Location: [TXSMAUR] Arba San Marcos Address: 1980 Aquarena springs drive apartment 2402- 78666 MDU Unit #: NA MDU Building #:NA Email Address: sagestern123@gmail.com Call Back #: 2146207362 Make and Model: Iphone Xr MAC ADDRESS: AC8AFC71EF9A Issue : the Wi-Fi in the unit is not working Key Questions Asked (Probe): first time calling pavlov media? yes When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 397599 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:NA Link to Houston Account:NA Resolution: Did all the basic trouble shooting needed. but the issue still persist. and all devices are affected on this. ______________________________________________________________ Name of Caller: Gayle Hamblin Service Location: [ILAT704NE2NST] 704 NE 2nd St Address: 704 NE 2nd StAtlantaIllinois (US)61723United States MDU Unit #:NA MDU Building #:NA Email Address: gayle1022@yahoo.com Call Back #: 3092756781 Make and Model: iphone 12 MAC ADDRESS: 14f287d0cf51 Issue : internet is not working for almost an hour and a haft Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen? an hour and a haft ago Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? both are you encountering any error message? no Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 397614 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:gayle1022@yahoo.com*~ Resolution: Transfer resident to t2 cause the modem is blinking red and the internet went out and its almost for 1hour . ______________________________________________________________ Name of Caller: maxine blackwell Service Location: [CALAICP] Icon Plaza Address: 3584 S FigueroaLos AngelesCalifornia (US)90007United States MDU Unit #:402 MDU Building #: NA Email Address: max.blackwell@comcast.net Call Back #: 4255300978 Make and Model: Apple mac book air MAC ADDRESS: 1c57dc2e7682 Issue : the device is registered on another account Key Questions Asked (Probe): first time calling pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? no Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 397622 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=2c40a7ae-97ed-4b43-9a9d-20c2b63954be Resolution: just added the mac address on the right account ______________________________________________________________ Name of Caller: pefanbi gunasekera Service Location: [ILCU505HEAL] 505 E Healey (Boardwalk) Address: 505 East Healey street Champaign illnios 61820 MDU Unit #:333 MDU Building #: Email Address: pefanbig@gmail.com Call Back #: (703) 675-3979 Make and Model: harizon phone MAC ADDRESS: Resident cant find the mac address on the phone Issue: the internet doesn't reachthe whole apartment and even if youre near the internet or router it still goes out Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in you're apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 397651 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N Myaccount Link Provided:NA Link to Houston Account:NA Resolution: transfer to t2 cause the Wi-Fi on the apartment of the resident will automatically disconnected and even if they are near the router.. there are some deads spots on the apartments as well ______________________________________________________________ Name of Caller: Oluwabamise Akintulubo Service Location: [TXARCCT] Centennial Court Address: 700 W Mitchell Cir Arlington Texas (US)76013United States MDU Unit #: 1334 MDU Building #:NA Email Address: akintulubobamise@gmail.com Call Back #: 9403129160 Make and Model: lenevo MAC ADDRESS: D039579B88FF Issue: I can't connect to your network or internet Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? laptop Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment?NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 397670 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=4600c583-6f09-4810-87fc-ef6a8f148d63 Resolution: just readded the mac address on the account ______________________________________________________________ Name of Caller: Olivia Vanciel Service Location: [TXSMCAB] Cabana Beach San Marcos Address: 1250 Sadler Drive San MarcosTexas (US)78666 United States MDU Unit #:611 MDU Building #:6 Email Address: livkingz227@gmail.com Call Back #: 2147152715 Make and Model: iphone 13 MAC ADDRESS: D4197459869E Issue: internet connection is off on cabana beach Key Questions Asked (Probe): first time calling Pavlov media? NO When did the issue started to happen?sunday Is the issue happening on that device only or on multiple devices?ALL Is this wire or wireless? WIRELESS are you encountering any error message? na Do you have a router situated in you're apartment? ALL Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 397690 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:y Registration Enabled:y Myaccount Link Provided:y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=9f37b2d6-47de-40c3-8527-5739854b5353 Resolution: resident wasn't able to connect to the internet due to Building 6 Mixed Use Switch is Intermittent ______________________________________________________________ Name of Caller: Isabella Rader Service Location: [TXSMCAB] Cabana Beach San Marcos Address: 1250 Sadler DriveBldg 7 Apt 721San MarcosTexas (US)78666United States MDU Unit #: 721 MDU Building #:7 Email Address: ellaegr2004@gmail.com Call Back #: 3313320200 Make and Model: Lg grand laptop MAC ADDRESS: 2811A832F7F8 Issue: trying get register the computer on her account but the computer is registered on a another account Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? when she moved Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 397700 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: Myaccount Link Provided: Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=8c285ef8-c63c-4d16-bd58-312881e8b9e4 Resolution: just added the mac address on the right account ______________________________________________________________ Name of Caller: Dominique Baker Service Location: [WYLAGRO] Alight Laramie Address: 3534 E Willett Dr.10 11(US)82072United States MDU Unit #:11 MDU Building #:10 Email Address: Dominiquebaker04@gmail.com Call Back #: 3072516650 Make and Model: playstation MAC ADDRESS: 5c93a218D083- 00d9d160dca7 Issue: trying to connect PlayStation on the wifi but it wont connect Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 397712 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y Myaccount Link Provided:Y Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:Dominiquebaker04@gmail.com*~ Resolution: the resident got disconnected will do call back later ______________________________________________________________ 8/30/2024 Name of Caller: Ashlee haverkamp Service Location: 3005 Alcove Ln Address: 3005 alcove lane 76210 MDU Unit #: NA MDU Building #: NA Email Address: ashleehaverk@gamil.com Call Back #: 9405979669 Make and Model: NA MAC ADDRESS: resident doesnt wanna give mac address due to she wants to cancel her service Issue: cancel the service off Pavlov. the reason why I want to cancel Pavlov media is because y'all can't reach the speed I wanted and my company wants to change service Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in you're apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting:NA Ticket Number- 398730 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account:NA Resolution: Transfer to t2 due to cancelation off account ______________________________________________________________ Name of Caller: Debbie Moore Service Location: [ILOA509SOAST] 509 S Oakwood St Address: 509 S Oakwood StOakwoodIllinois (US)61858United States MDU Unit #:NA MDU Building #:NA Email Address: debmoore910@sbcglobal.net Call Back #: 2174937260 Make and Model: NA MAC ADDRESS: resident didnt give the mac address Issue: pavlov was suppose to install the service last week but due to some reason of there was no box outside not was rescheduled and its was a connector box.. thats why it was supposed to be scheduled today but but the isntaller cant install the service cause there is still no fiber box out side of the house Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: NA Ticket Number- 387986 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA Myaccount Link Provided:NA Link to Houston Account:NA Resolution: Transfer to t2 due to the resident the installation was ment for today but there was still no fiber box outside of the house. ______________________________________________________________ Name of Caller: sunshine McDonald Service Location: [FLTAVILVIL] University Village Tallahassee - The Villages Address: 1825 W Call StTallahasseeFlorida (US)32304United States MDU Unit #:104 MDU Building #: NA Email Address: sunshinemcdonald7@gmail.com Call Back #:2393844308 Make and Model: amazon basics MAC ADDRESS: Issue: trying to set up light build to the wifi nad i cant find the mac address Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices? just 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 398773 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=d2764120-4a71-4e82-a8b3-69bcb64f3d57 Resolution: Resident just wanted to know how to find the mac and how to added on her account. ______________________________________________________________ Name of Caller: Maurice Mendenhall- angie mendenhall Service Location: [ILMA221AUDR] 221 Augusta Dr Address: 221 Augusta DrMahometIllinois (US)61853 United States MDU Unit #:NA MDU Building #:NA Email Address: bromo0919@yahoo.com Call Back #: 2178400398 Make and Model: NA MAC ADDRESS: resident just wanted to update the credit card and that's why they didn't give the mac address Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- 398826 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: alyssa cappuccio Service Location: The collective Address: 1901 C glenna goodacre MDU Unit #:C MDU Building #:5 Email Address: alyssacappuccio24@gmail.com Call Back #: 2103009935 Make and Model: iphone 15 MAC ADDRESS: F421CA975DC3 Issue: the internet has been out for 15hours it started last night Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 398847 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: y Registration Enabled:y My account Link Provided:n Link to Houston Account:na Resolution: transger to t2 cause the resident has no internet for almost 15hours ______________________________________________________________ Name of Caller: alyssa Cole Service Location: [FLGA3120NW31BLVD] 3120 NW 31st Blvd Address: 3120 NW 31st BlvdGainesvilleFlorida (US)32605United States MDU Unit #:NA MDU Building #:NA Email Address: dralyssapcole@gmail.com Call Back #: 6202778113 Make and Model: NA MAC ADDRESS: NA Issue: want to have my installation Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting:NA Ticket Number- 397412 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled: My account Link Provided:Y Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:dralyssapcole@gmail.com*~ Resolution: Transfer to t2 for the installation process and assistance ______________________________________________________________ > Name of Caller: Christa Dixon > Service Location: TXHI17SHLN > Address: 17 Shorehaven Ln Hickory Creek Texas (US)75065 United States > Email Address: gcdixon@aol.com > Call Back #: 2146878695 >> Issue: follow up on the issue yesterday. she has no internet for serveral days nows and they badly need the internet for work >Key Questions Asked (Probe): mentioned that they need to expedite that progress of this matter they just had a service a month ago but now it went out they really need an internet connection as they are working from home. >Resolution: advice that we already request for a technician but there is still no confirmed date on the ticket. customer request to expedite the process transfer to Customer service to further assist > Ticket Number: 385993 ______________________________________________________________ Name of Caller: Sathvik Thatikonda Service Location: [ILCU308GRN] HERE-Champaign Address: 308 E GreenChampaignIllinois (US)61820United States MDU Unit #:813 MDU Building #: Email Address: sathvi.thatikonda@gmail.com Call Back #: 2176894822 Make and Model: computer MAC ADDRESS: d03957159561 Issue: the device ownwership is different Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? na Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 398911 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=e1b8240a-5107-4a95-8501-28136a83a626 Resolution: just added the mac address on the original account of the resident ______________________________________________________________ Name of Caller: Jianing wang Service Location: 805 W Green (Busey) Address: 805 W Green Street MDU Unit #: MDU Building #: Email Address: wjn011216@gmail.com Call Back #: 2174180735 Make and Model: MAC ADDRESS: Issue: just moved in to the unit and cant find the net port Key Questions Asked (Probe): first time calling Pavlov media? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 398949 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided: Link to Houston Account:na Resolution: resident found the ethernet port in the bedroom closet, at the baseboard level ______________________________________________________________ 8/31/2024 Name of the Caller: Dennis fosdick Address: 812 E meade street 61764 Best Callback #: 8156740045 Phone Number in Dialpad: (815) 674-0045 Email Address: Dennisfosdick@yahoo.com Concern: Service Inquiry. and he wants Pavlov Media to be his internet provider > Address is serviceable. but the resident doesn't know how to sign up on the account 278838 ______________________________________________________________ Name of Caller: Erhard Scharfe Service Location: [TXCO3017KIDR] 3017 Kiln Dr Address: 3017 Kiln DrCorinthTexas (US)76210United States MDU Unit #:NA MDU Building #:NA Email Address: escharfe@gmail.com Call Back #: 9405957388 Make and Model: NA MAC ADDRESS: resident just wanted to check the update of installation thats why he didn't the mac address Issue: update on installation Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting:NA Ticket Number- 398740 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:Y Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:escharfe@gmail.com*~ Resolution: resident is willing to wait for 24 to 48 hours call from customer service and is also waiting for an update ______________________________________________________________ Name of Caller: Linda vargas Service Location: [TXCO1617SHCRDR] 1617 Shadow Crest Dr Address: 1617 Shadow Crest DrCorinthTexas (US)76210United States MDU Unit #: MDU Building #: Email Address:linvy214@gmail.com Call Back #: 2149070011 Make and Model: iPhone14 MAC ADDRESS: a4cf9902ad74 Issue: all services are disconnected adn asking if there is an outage and router is blinking red Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for wall-jack condition Check for ethernet cable condition Interchange ends of the ethernet cable If there is another ethernet cable, kindly suggest to use the other ethernet cable. Check the LED indicators. Unplug and Re-plug the Router. Ticket Number- 399113 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/profile?mimic=aaf9ccdc-a90a-46d3-b4b1-e2d368aafec6 Resolution: modem is now flashing yellow not red anymore they have been experiencing this for an hour now the modem is flashing red again. ______________________________________________________________ Name of Caller: henry zheng Service Location: [MSSTS21] Yugo Starkville 21 Apartments Address: 21 8 ave 39759 MDU Unit #:D MDU Building #:1703 Email Address: zheng1440@gamil.com Call Back #: (646) 975-0096 Make and Model: iphone 13 MAC ADDRESS: A85BB7002062 Issue: yesterday the whole apartment had no Wi-Fi. now I have no Wi-Fi Key Questions Asked (Probe): first time calling Pavlov media? yes When did the issue started to happen? yesterday Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 399164 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled: N My account Link Provided:NA Link to Houston Account: NA Resolution: Told the resident to try to connect to the Pavlov Media network directly and the internet work but he has a router that he connects to using his pc and that router doesn't work. Transfer to t2 for further assistance and I already explained to the resident that switch ethernet is not supported at his room ______________________________________________________________ Name of Caller: Kayvon Tahmassebi Service Location: [ILCU308GRN] HERE-Champaign Address: 308 E GreenChampaignIllinois (US)61820United States MDU Unit #:1113 MDU Building #: D Email Address: kayvongolf@gmail.com Call Back #: 9252097620 Make and Model: mac book pro MAC ADDRESS: A4CF999039DC Issue: trying to connect the mac book to the internet but its registered on another account. Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 399187 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/dashboard?mimic=f590ff09-2cd5-46d6-9064-274928d0a4c2 Resolution: deleted the mac address on the other account and added it to the resident original account ______________________________________________________________ Name of Caller: Bryan Mosley Service Location: [TXHI1168SYBERD] 1168 Sycamore Bend Rd Address: 1168 Sycamore Bend RdHickory CreekTexas (US)75065United States MDU Unit #:NA MDU Building #:NA Email Address: c4planner@yahoo.com Call Back #: 9103820876 Make and Model: Calix Gigapoint MAC ADDRESS: 14:21:03:31:69:a7 Issue: no internet for 3days already Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen?3days Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 398547 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:c4planner@yahoo.com*~ Resolution: Resident has no internet for almost 3days and he requested for t2. and after all the authentication I automatically transfer to advance technical support team ______________________________________________________________ Name of Caller: Johnny Montford Service Location: Address: 1450 SE 181 Ave MDU Unit #: MDU Building #: Email Address: tu4bkf@talweb.com Call Back #: 850-562-6981/ 3522787618 Make and Model: NA MAC ADDRESS: the Customer didnt give the mac address cause the problem was with his email Issue: I cant connect to email server to the velocity email server. Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Key Questions Asked (Probe): - what is your internet provider? my internet provider is Att however my service is more on email under pavlov media. - when i go to the web browser " connection time up " - can you please tell me more about the issue? i cannot access the email server Ticket Number- 399185 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account:NA Resolution: transfer to advance support for further assistance ______________________________________________________________ Name of Caller: Tracy Nelson Service Location: [ILOA605LULN] 605 Lucas Ln Address: 605 Lucas LnOakwoodIllinois (US)61858United States MDU Unit #: MDU Building #: Email Address: needed.minut@gmail.com Call Back #: 2175971214 Make and Model: samsung S22 MAC ADDRESS: 5E:ED:FF:B9:C1:6D Issue: trying to turn the internet off or I want to cancel my service cause the internet speed that was promise to me. doesn't show here on my end Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen? NA Is the issue happening on that device only or on multiple devices? NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: NA Ticket Number- 399275 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided:Y Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:needed.minut@gmail.com*~ Resolution: Customer requested cancellation of service. and she agreed on a call back for customer service for 14 to 48 hours ______________________________________________________________ Name of Caller: tyer Watson Service Location: MOCOBRXN Address: 1221 E walnut 65201 MDU Unit #: 219 MDU Building #:1221 Email Address: tyerjwatson@gmail.com Call Back #: 8168594351 Make and Model: NA MAC ADDRESS: resident doesn't want to give the mac address Issue: internet or site outage Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? Trouble Shooting: NA Ticket Number- 399283 Checked Property Case: Y-None N Checked Supported Elements in Infrastructure Tab: N Registration Enabled: N My account Link Provided: N Link to Houston Account: NA Resolution: Informed the resident that he has a ticket that has been escalated to the level 2 support and once there is an update regarding the outage, she will be provided an automated call ______________________________________________________________ Name of Caller: Tiffany Shelton Service Location: [TXHUGRO] Grove Huntsville Address: 2101 Sycamore AveHuntsvilleTexas (US)77340United States MDU Unit #: 914 MDU Building #: 9 Email Address: bretx2003@hotmail.com Call Back #: 3613328767 Make and Model: Navidia gc laptop MAC ADDRESS: 9009DF092CCA Issue: My friend cant connect to the wifi and i need help on this Key Questions Asked (Probe): first time calling Pavlov media? Yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 399289 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=bef4b701-af7b-4f2c-89ae-f731258f17b7 Resolution: just deleted the mac address on the old account and added it on the new account the resident has ______________________________________________________________ Name of Caller: brooke messarosh Service Location: [PASCRIS] Rise at State College Address: 532 E College AveState CollegePennsylvania (US)16801United States MDU Unit #:718 MDU Building #:C Email Address: brookemess19@yahoo.com Call Back #:9088004416 Make and Model: iphone15 MAC ADDRESS: 96:B2:DA:34:77:5B Issue: reset the Wi-Fi password but I can't do it on my own cause i forgot my password Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 399311 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:Y Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:brookemess19@yahoo.com*~ Resolution: resident walkthrough to add the mac address on her account ______________________________________________________________ Name of Caller: marin kleppe Service Location: [OKNOAVE] Avenue at Norman Address: 3301 12th Ave SE NormanOklahoma (US)73072United States MDU Unit #:322 MDU Building #:3 Email Address: marinkleppe@gmail.com Call Back #: 1 (719) 799-0370 Make and Model: iphone13 MAC ADDRESS: 66dce34c6b84 Issue: I have been experiencing almost a week now that I don't have internet Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? a week Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for wall-jack condition Check for ethernet cable condition Interchange ends of the ethernet cable If there is another ethernet cable, kindly suggest to use the other ethernet cable. Check the LED indicators. Unplug and Re-plug the Router. Ticket Number- 399319 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled: N My account Link Provided:NA Link to Houston Account:Na Resolution: Transfer to t2 cause even with the troubleshooting issue still persist and she can't use the internet for almost a week ______________________________________________________________ Name of Caller: sathvik swamy Service Location: [INLACSL] Lark West Lafayette - Apartments Address:3800 Campus Suites DrWest LafayetteIndiana (US)47906 United States MDU Unit #:431 MDU Building #:B Email Address: sathvikswamy77@gmail.com Call Back #: 7607593731 Make and Model: Roku MAC ADDRESS: 345E08428946 Issue: needs help with Roku can't do wireless airplay using phone Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen? this morning Is the issue happening on that device only or on multiple devices? just 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 399328 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=e246df49-acb4-44d5-b15e-6bd13442d0f2 Resolution: Transfer to t2 for further assistance in Roku tv ______________________________________________________________ Name of Caller: Zachary Dickerson Service Location: INBLUCO Address: 500 S park bridge road 47401 MDU Unit #:NA MDU Building #:NA Email Address: Zachary.Dickerson@eol.com Call Back #: 5743038508 Make and Model: amazon fire stivk MAC ADDRESS: 00F36153EBFC Issue: how to connect amazon fire stick to the wifi Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? Na Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 399336 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=14553cff-77c9-4584-8075-23748c207b37 Resolution: just added the mac address of the amazon fire stick on the account and it automatically connected to the internet ______________________________________________________________ Name of Caller: Jun Huh Service Location: [COBOUC28] U Club on 28th Address: 820 28th StBoulderColorado (US)80303United States MDU Unit #:112 MDU Building #:2 Email Address: honghuh5254@gmail.com Call Back #: ( 720) 557-2051 Make and Model: iphone14 MAC ADDRESS: 18:FA:B7:8A:4F:03 Issue: something wrong with my internet. ever since this morning I had experience very slow internet Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? none Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 399345 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=206abad7-abd3-4301-947e-32c180d4ecaf Resolution: Transfer to t2 cause the issue to persist and ever since this morning the internet has been the resident said ______________________________________________________________ Name of Caller: amelia parker Service Location: [MEORGRO] The Reserve at Orono Address: 1 Black Bear DrOronoMaine (US)04473United States MDU Unit #:12 MDU Building #:19 Email Address: ameliamp26@gmail.com Call Back #:7742453648 Make and Model: iphone13 MAC ADDRESS: 98698AD99D54 Issue: me and my roomate notice there is wifi is not showing in setting or ion network Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen?30mins ago Is the issue happening on that device only or on multiple devices?all devices Is this wire or wireless? wireless are you encountering any error message? NO INTERNET Do you have a router situated in your apartment? no Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 399352 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=4cceb5f5-e10b-4bbc-9435-7ce8edf36d5a Resolution: The network name is not showing, and we did all the basic troubleshooting but issue still persist transfer to t2 ______________________________________________________________ Name of Caller: Yashuhiro Yamamoto Service Location: [ILCU105EGRN] 105 E Green Address: 105 E Green St.ChampaignIllinois (US)61820United States MDU Unit #:C3 MDU Building #:NA Email Address: YamamotoYashuhiro1224@gmail.com Call Back #: 1 (917) 972-8877 Make and Model: Tp link 3x3000 MAC ADDRESS: D8:44:89:A2:52:D8 Issue: * No Internet Connection * The router is Conor is orange Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? both are you encountering any error message? no Do you have a router situated in your apartment? yes Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check the wires connected to the wall jack or router Have resident unplug and re-plug the router or cable Check if the wall jack and cables are damaged Suggest to interchange both ends of the cable Power cycle the Device. Ticket Number- 399358 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N My account Link Provided: N Link to Houston Account:NA Resolution: Transfer to t2 cause the issue still persist ______________________________________________________________ Name of Caller: adams sid Service Location: [NYAM2091] Block 20 Address: 100 Herron Dr Amherst New York (US)14228 United States MDU Unit #:848 MDU Building #:B Email Address: monster11360@gmail.com Call Back #:5189516721 Make and Model: Iphone11 MAC ADDRESS: dc6dbc666bb5 Issue: trouble setting up the internet with lights and it wont let me connect Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen?just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 399384 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=c8877169-9ec7-45dc-92a0-3a73861b4f89 Resolution: explain to resident about the client isolation but he insisted if there was anything he could do about the light. he agreed to wait for 24 to 48 hours for a call back with T2 ______________________________________________________________ 9/02/2024 Name of Caller: phillip eichelberger Service Location: [ILCU2503WESPAV] Stonegate Village Apartments Address: 2503 West Springfield Avenue ChampaignIllinois (US)61821 United States MDU Unit #:3 MDU Building #:G Email Address: peichelberger01@gmail.com Call Back #: 1 (217) 278-9237 Make and Model: samsung galaxy A54 MAC ADDRESS: Resident doesn't know how to get or find the mac address Issue: it's been out for while the internet Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? This Morning Is the issue happening on that device only or on multiple devices?all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check the wires connected to the wall jack or router Have resident unplug and re-plug the router or cable Check if the wall jack and cables are damaged Suggest to interchange both ends of the cable Power cycle the Device. Ticket Number- 399494 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:BA Link to Houston Account:NA Resolution: resident agreed to wait for t2 call back for 24 to 48 hours ______________________________________________________________ Name of Caller: katherine mitchem  Service Location: [OHCENT5093JORD] 5093 Johnstown Rd  Address: 5093 Johnstown Rd CenterburgOhio (US)43011-9430 United States  MDU Unit #: N/A  MDU Building #: N/A  Email Address: katy.mitchem@gmail.com  Phone Number: 7403581191  Issue|Concern (due to): > izone in ohio and internet is out |  Make and Model: TP Link archer ax 1500  MAC ADDRESS: e4:c3:2a:75:2e:88  Checked Property Case: y  Checked Supported Elements in Infrastructure Tab: Y  Registration Enabled: N  Myaccount Link Provided: N  Link to Houston Account (Paste Link): N/A  TICKET # : 399325  Key Questions Asked (Probe with answers): • when did the issue started ? 20 mins ago • lights - all lights are green | solid green | little planet with a circle on it is solid orange • Before calling us, did you try to power cycle your router? Yes  Trouble Shooting (List steps in bullet point form): • unplug and re-plug the ethernet cable from the router | Same lights  Resolution: > Transferred to NOC FTTx residential for further assistance  Recap: Y  Survey: N  Name of Person Transferred to: NOC FTTx Residential ______________________________________________________________ Name of Caller: james jones Service Location: [ILMO2007SPLN2] 2007 Spruce Ln Address: 2007 Spruce LnMonticelloIllinois (US)61856United States MDU Unit #:NA MDU Building #:NA Email Address: jonesjroger@gmail.com Call Back #: 2179790047 Make and Model: MCS J8050W PRINTER MAC ADDRESS: 4cebbd842e1f Issue: not connected to the internet using may devices and i want it to connect to 5g and not 2.4 Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? today Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 399527 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/profile?mimic=de1cd21b-a0b5-49c9-924c-56e74d03940b Resolution: Transfer to t2 cause the issue still to persist the printer could connect to both 2.4 and 5.0 but when connected to 5.0 it cannot print ______________________________________________________________ Name of Caller: jessica thomas Service Location: Address: 1225 E 725 N, West Lafayette, IN 47906 47906 MDU Unit #: 416 MDU Building #:C Email Address: thom1160@purdue.edu Call Back #: 8125993607 Make and Model: iphone14 MAC ADDRESS: doesn't want to give the mac address Issue: none of the ethernet cable are working. only the ethernet cables are not working. and some lights on the router is not on Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen? just today Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? Do you have a router situated in your apartment? yes Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Check for wall-jack condition Check for ethernet cable condition Interchange ends of the ethernet cable If there is another ethernet cable, kindly suggest using the other ethernet cable. Check the LED indicators. Unplug and Re-plug the Router. Ticket Number- 399544 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled: NA My account Link Provided: NA Link to Houston Account: NA Resolution: some lights on the router is not working and they also bought news cables for the ethernet port, but it doesn't seem to work. transfer to t2 for further assistance ______________________________________________________________ Name of Caller: juliana scofield Service Location: [ILUR902SLIN] 902 S Lincoln Ave Address: 1331 north lincon ave 61801 MDU Unit #: 2020 MDU Building #: B Email Address: jns9@illinoi.edu Call Back #: 5748504293 Make and Model: iPhone SE MAC ADDRESS: 4435835162E9 Issue: ethernet port is broken and i need help with it Key Questions Asked (Probe): first time calling Pavlov media? Yes When did the issue started to happen? just today Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? both are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? OFF Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 399554 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled: N My account Link Provided: NA Link to Houston Account: NA Resolution: Transfer to t2 the resident wants the ethernet port to be fix and stated by the resident that is broken. ______________________________________________________________ Name of Caller: Sai Bharthipudi Service Location: [TXRIUTD] Northside at UTD Phase 1 Address: 3000 Northside Blvd.Residential Services OfficeRichardsonTexas (US)75080 United States MDU Unit #:323 MDU Building #:1 Email Address: 2018saik@gmail.com Call Back #: 6167347268 Make and Model: Lenovo think pad x1 MAC ADDRESS: D43B04BCBBC8 Issue: devices is registered on a different account Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? couple days ago Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 399589 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled: Y My account Link Provided:Y Link to Houston Account: https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:2018saik@gmail.com*~ Resolution: just added the mac address on the right account so resident could use the internet ______________________________________________________________ 09/03/2024 Name of Caller: Amanda Hardy Service Location: [TXLA857GOCHLN] 857 Good Cheer Ln Address: 857 Good Cheer Ln Lavon Texas (US) 75166 United States MDU Unit #:NA MDU Building #:NA Email Address: hardyhomestead24@gmail.com Call Back #: 4694796887 Make and Model: NA MAC ADDRESS: Resident just wants to know about the update of her schedule for the installation Issue: She got rerouted back for almost 3times in T1 Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting:NA Ticket Number- 399335 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y Link to Houston Account: https://myaccount.pavlovmedia.net/#/dashboard?mimic=4f29f4ee-a253-4447-88ed-9f19f7a90144 Resolution: could not transfer the resident on advance technical support cause they are engaged on call. advice resident that t2 could do a call back on 24 to 48 hours ______________________________________________________________ Name of Caller: Kati Barber Service Location: [ILSA207TIAVE] 207 Tickseed Ave Address: 207 Tickseed AveSavoyIllinois (US)61874United States MDU Unit #: MDU Building #: Email Address: applesauce0532@gmail.com Call Back #: 9197215671 Make and Model: iphone 14 MAC ADDRESS: Resident doesnt wanna give the mac address due to this is a billing issue Issue: was charge extra for Wi-Fi extenders even though I didn't get them Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: NA Ticket Number- 399710 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N My account Link Provided:Y Link to Houston Account:https://houston.pavlovmedia.net/#/widgets/user-search-diagnostics?query=emailAddresses:applesauce0532@gmail.com*~ Resolution: The resident wants to know why he was charged extra for the Wi-Fi extenders he didn't got ______________________________________________________________ Name of Caller: madison feddock Service Location: [TNKNCLD] Nova Knoxville (FKA: Aspen Heights Knoxville Address: 2223 Cumberland Ave Knoxville Tennessee (US)37916 United States MDU Unit #16: MDU Building #: 616 Email Address: feddockm@gmail.com Call Back #: 7174750887 Make and Model: blink dog monitor MAC ADDRESS: 08C2247BE105 Issue: trying to set up blink dog monitor Key Questions Asked (Probe): first time calling Pavlov media? NO When did the issue started to happen? 2days ago Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? Not able to connect to the Wifi Do you have a router situated in your apartment? no Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 399722 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/myAccount?mimic=b5a89fe2-6adf-446e-b08e-9dfba8cfc99e Resolution: Resident was able to connect the dog monitor cam to the Wi-Fi and it was self-resolved ______________________________________________________________ Name of Caller: Santana boykin Service Location: [OHAKEDG] University Edge Akron Address: 393 sumner street 44304 MDU Unit #:309 MDU Building #:1 Email Address: BoykinSantana@gmail.com Call Back #: 3308101673 Make and Model: iphone se MAC ADDRESS: 4c20c8a4b8 Issue: our Wi-Fi will not stay connected for long Key Questions Asked (Probe): first time calling Pavlov media? Yes When did the issue started to happen? just today Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? No Do you have a router situated in your apartment? no Is Private Wi-Fi turned OFF or ON? Off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 399730 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:NA My account Link Provided:NA Link to Houston Account: NA Resolution: Advice resident that they could actually buy a router to make their internet more stable ______________________________________________________________ Name of Caller: michael pace Service Location: Address: 203 W south street Manfield iL 61854 MDU Unit #:NA MDU Building #: Email Address: michpace6@msn.com Call Back #: 1 (217) 841-6905 Make and Model: NA MAC ADDRESS: NA Issue: Customers wants to know the price for Pavlov media internet Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting:NA Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA My account Link Provided:NA Link to Houston Account:NA Resolution: transfer to customer service for further assistance ______________________________________________________________ Name of Caller: Christian smith Service Location: Address: 525 south state street 60605 MDU Unit #:1335 MDU Building #:D Email Address: sniff92@colum.edu Call Back #: 6306996542 Make and Model: iphone 12 MAC ADDRESS: 40C711906A02 Issue: need password for me to connect to the wifi Key Questions Asked (Probe): first time calling Pavlov media? yes When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 399747 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N My account Link Provided:NA Link to Houston Account:NA Resolution: resident didn't receive any email for the Wi-Fi password or can't see the network name Pavlov Wi-Fi set up to get the special Wi-Fi password transfer to t2 for further assistance ______________________________________________________________ Name of Caller: joffre savino Service Location: [TXSMAUR] Arba San Marcos Address: 1980 Aquarena Springs Dr.Bldg 3 Apt 3401San MarcosTexas(US)78666 United States MDU Unit #:3401 MDU Building #:3 Email Address: joffresavino@gmail.com Call Back #: (954) 544-0780 Make and Model: google home mac MAC ADDRESS: E4:F0:42:0E:BF:35 Issue: I Dunno how to get the mac address of the speaker and can't connect to the internet Key Questions Asked (Probe): first time calling Pavlov media? No When did the issue started to happen? just now Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? none Do you have a router situated in your apartment? none Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 399808 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/dashboard?mimic=a43786ed-c0fd-4332-b50b-3cf0249227a0 Resolution: resident got the mac address of the device but due to client isolation resident could not use the google home speaker ______________________________________________________________ Name of Caller: Caleb strange Service Location: FLWGFLC Flamingo Crossings East Address: 11635 Rock Pigeon Loop Winter GardenFlorida (US)34787 United States MDU Unit #:307 MDU Building #:21 Email Address: caleb@strangelaw.net Call Back #:9252228633 Make and Model: play station5 MAC ADDRESS: 78c8818ba49b Issue: the land cable is not connecting it used to work before but after the rainstorm it stopped working Key Questions Asked (Probe): first time calling Pavlov media? No When did the issue started to happen? After the rainstorm Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wired are you encountering any error message? none Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? Off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 399845 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: y Registration Enabled:y My account Link Provided: Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=366d27d3-19af-4c2c-ae48-92337f318784 Resolution: the lan cable started not to work after the rainstorm now I need help on this cause the wireless Wi-Fi is kind of slow. transfer to t2 for further assistance ______________________________________________________________ Name of Caller: wanzheng dou Service Location: Champaign Midtown Plaza (302 S 1st St.) Address: 302 south first street apartment 501 MDU Unit #: NA MDU Building #: NA Email Address: wzuo4@illinois.edu Call Back #: 7733735959 Make and Model: Iphone 11 MAC ADDRESS: CC660AD8049A Issue: I try to log in the wifi but he just can't log in the device and can't find the password Key Questions Asked (Probe): first time calling Pavlov media? yes When did the issue started to happen? just today Is the issue happening on that device only or on multiple devices? all Is this wire or wireless? Wireless are you encountering any error message? NA Do you have a router situated in your apartment? no Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 399916 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N My account Link Provided:NA Link to Houston Account: NA Resolution: just assisted the resident on his Wi-Fi password ______________________________________________________________ 09/06/2024 Name of Caller: jessica Vernia Service Location: [ILPO821EPRST] 821 E Prairie St Address: 821 E Prairie StPontiacIllinois (US)61764United States MDU Unit #:NA MDU Building #:NA Email Address: butterfly_23_78@yahoo.com Call Back #: 8154197602 Make and Model: NA MAC ADDRESS: resident just wanted an update on her installation Issue: want to change the installation date Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: NA Ticket Number- 394807 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/dashboard?mimic=860623cd-961d-4cd0-9c25-453bbcd15d35 Resolution: Resident called to ask if she could change the date of installation. advice that our customer service is still closed as of the moment. and promise to call the resident back once Customer Service is on operation ______________________________________________________________ Name of Caller: james conlin Service Location: [FLGA302SW77TE] 302 SW 77th Ter Address: 302 SW 77th TerGainesvilleFlorida (US)32607United States MDU Unit #:NA MDU Building #:NA Email Address: bobdbob14@gmail.com Call Back #: 3523285625 Make and Model: iphone pro max MAC ADDRESS: Resident doesn't want to give the mac address Issue: line installed the line was never buried Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? 5 days ago Is the issue happening on that device only or on multiple devices?no Is this wire or wireless? both are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: NA Ticket Number- 400955 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/dashboard?mimic=4e13d39c-40e8-41c7-98d8-d113cfcb371e Resolution: Resident wants unburied fiber line to be buried properly ______________________________________________________________ Name of Caller: Debbie Moore Service Location: [ILOA509SOAST] 509 S Oakwood St Address: 509 S Oakwood S tOakwoodIllinois (US)61858United States MDU Unit #:NA MDU Building #:NA Email Address: debmoore910@sbcglobal.net Call Back #: 2174937260 Make and Model: NA MAC ADDRESS: NA Issue: Update for installation Key Questions Asked (Probe): first time calling Pavlov media? NA When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting:NA Ticket Number- 387986 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:y Link to Houston Account:https://myaccount.pavlovmedia.net/#/dashboard?mimic=f05a3157-de48-4fdc-963d-183c4dc78ef9 Resolution: Transfer the resident to customer service for update on installation ______________________________________________________________ Name of Caller: James Myers Service Location: [ILPO415WHUST] 415 W Humiston St Address: 415 W Humiston StPontiacIllinois (US)61764United States MDU Unit #:NA MDU Building #:NA Email Address: camaro1821@gmail.com Call Back #: 8158676982 Make and Model: NA MAC ADDRESS: NA Issue: trying to get schedule for installation Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: NA Ticket Number- 400032 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/dashboard?mimic=536eab9b-8b88-45f7-9b3b-1268402b3899 Resolution: Transfer to Fttx AMG ______________________________________________________________ Name of Caller: Ava Ranellone-Mims Service Location: [AZTUHON] U of A Honors Address: 1101 E Mabel StTucsonArizona (US)85719United States MDU Unit #: 6022 MDU Building #:B Email Address: avarmims@arizona.edu Call Back # : 7572343757 Make and Model: Mac book air MAC ADDRESS: 10BD3A86B295 Issue: Laptop is connected to the internet but can't browse Key Questions Asked (Probe): first time calling Pavlov media? No When did the issue started to happen? 20 mins ago Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in your apartment? no Is Private Wi-Fi turned OFF or ON? no Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 401032 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/dashboard?mimic=b3fe13dc-538c-4d94-ae5e-09ba8609e19a Resolution: Just advice the resident to power cycle the device and it automatically got connected ______________________________________________________________ Name of Caller: Jacob weiser Service Location: [AZTEATM] Atmosphere (Tempe) Address:707 S. Forest Avenue TempeArizona (US)85281 United States MDU Unit #:1107 MDU Building #:1 Email Address: jwweis3@gmail.com Call Back #: 2149732510 Make and Model: laptop MAC ADDRESS: 743AF4CEF374 Issue: laptop can't connect to the internet, and it says that he needs to reset it Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? 9:40am last 20mins Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? Need to reset Do you have a router situated in your apartment? yes Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 401038 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=1d03cfa9-01b1-476f-b199-ce3bc6e015b0 Resolution: Resident needs help on his laptop he is connected but can't browse and he needs to reset it stated by him. transfer to Noc for further assistance ______________________________________________________________ Name of Caller: kiela gonzales Service Location: [TXSMAUR] Arba San Marcos Address:1980 Aquarena Springs Dr. San MarcosTexas (US)78666United States MDU Unit #:2304 MDU Building #:2 Email Address: kiela.gonzales05@gmail.com Call Back #: 5129154726 Make and Model: Samsung Laptop MAC ADDRESS: BC542FE16C6B Issue: Trying to connect the pc to the Wi-Fi but it wont connect Key Questions Asked (Probe): first time calling Pavlov media? NO When did the issue started to happen? this week and past week Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? yes Do you have a router situated in your apartment? yes Is Private Wi-Fi turned OFF or ON? no Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 401053 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=0a98ba07-fb10-458c-9674-eba30caea971 Resolution: Just added the mac address on the account of the resident . ______________________________________________________________ Name of Caller: aiden wurm Service Location: [MIALLOC] Locale Address: locale MDU Unit #:923 MDU Building #:I Email Address: aiden120404@gmail.com Call Back #: 5178994580 Make and Model: xbox 1 MAC ADDRESS: wired-7cc0aa14e70f wireless-7cc0aa14e70c Issue: the ethernet is not working on my xbox or either the wifi Key Questions Asked (Probe): first time calling Pavlov media? Yes When did the issue started to happen? couple weeks Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 401075 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:Y My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=be944739-99ad-4434-86ba-615588d945fd Resolution: Walk through the resident on making an account and registering his devices on his account walk through user ______________________________________________________________ Name of Caller: emma ardell- cameron maclean Service Location: [MEORGRO] The Reserve at Orono Address: 1 Black Bear DrOronoMaine (US)04473 United States MDU Unit #:12 MDU Building #:17 Email Address: cameronburrmaclean@gmail.com Call Back #: 2075927255 Make and Model: apple mac book pro MAC ADDRESS: 88665A442A90 Issue: try to sign to the internet but I can't Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? november last year Is the issue happening on that device only or on multiple devices?1 Is this wire or wireless? wireless are you encountering any error message? NA Do you have a router situated in your apartment? no Is Private Wi-Fi turned OFF or ON? off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Advise to forget and reconnect to the network. Have resident power cycle the device. Ticket Number- 401093 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:Y My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=d79f85fb-73d3-46ec-960f-3ef127588d44 Resolution: just added the mac address on the right account ______________________________________________________________ Name of Caller: Alemstehay Wolde Service Location: [TXLA852GOCHLN] 852 Good Cheer Ln Address: 852 Good Cheer LnLavonTexas (US)75166United States MDU Unit #:NA MDU Building #: NA Email Address: alemasmare916@gmail.com Call Back #: 4648626203 Make and Model: Samsung MAC ADDRESS: 185BB398516C Issue: want to get Pavlov media as their internet provider Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen?NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? Off Trouble Shooting:NA Ticket Number- 397247 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/dashboard?mimic=ab841901-5a3e-47e2-a435-a4735c682524 Resolution: resident is waiting for a call back for the installation. Transfer to Fttx AMG ______________________________________________________________ Name of Caller: Jennifer Cash Service Location: [ILPA521EWOST] 521 E Wood St Address: 521 E Wood StParisIllinois (US)61944United States MDU Unit #:NA MDU Building #:NA Email Address: coceanj@yahoo.com Call Back #: 2172646833 Make and Model: Samsung galaxy MAC ADDRESS: the resident said that the Wi-Fi mac address doesn't show Issue: she has another internet provider before and the company wants to get the extender signal booster back Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? none Is the issue happening on that device only or on multiple devices?none Is this wire or wireless? wireless are you encountering any error message?NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Ticket Number- 401131 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab:Y Registration Enabled:N My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/myAccount?mimic=5843b347-e2ff-46e2-8d4b-35d4f1084577 Resolution: Resident want to order Wi-Fi extender from Pavlov media cause her former Wi-Fi provider is getting back there old Wi-Fi extenders. transfer to FTTx AMG ______________________________________________________________ Name of Caller: Vonda Scherer Service Location: [TXLA430OACRDR] 430 Oak Creek Dr Address: 430 Oak Creek DrLavonTexas (US)75166United States MDU Unit #:NA MDU Building #:NA Email Address: vondascherer@yahoo.com Call Back #: 9724157160 Make and Model: iphone15 MAC ADDRESS: ACDFA144F336 Issue: I need a new router and extender for Wi-Fi to get ship out for me. the router it seems like every days2 I need to plug and unplug it for it to connect. cause it automatically disconnects Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? 4months ago Is the issue happening on that device only or on multiple devices? 2 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in your apartment or house? yes Is Private Wi-Fi turned OFF or ON? Off Trouble Shooting: Check for the MAC Address & MAC Randomization Ticket Number- 401146 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled:N My account Link Provided:Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/dashboard?mimic=6313d0d1-18c1-470f-b503-d8a05116aa37 Resolution: Resident wants to request for Wi-Fi extenders and a new router because she thinks her old router is broken. transfer to customer service ______________________________________________________________ 09/07/2024 Name of Caller: Greg Lambardi Service Location: Ghost location Address: 610 SW street Pontiac il 61764 MDU Unit #:NA MDU Building #:NA Email Address: Lincolnshire.pontiac@yahoo.com Call Back #: 7089125332 Make and Model: NA MAC ADDRESS: NA Issue: want to get Pavlov Media as their internet provider in the apartment complex Key Questions Asked (Probe): first time calling Pavlov media? YES When did the issue started to happen? NA Is the issue happening on that device only or on multiple devices?NA Is this wire or wireless? NA are you encountering any error message? NA Do you have a router situated in your apartment? NA Is Private Wi-Fi turned OFF or ON? NA Trouble Shooting:NA Ticket Number- 401245 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: NA Registration Enabled:NA My account Link Provided:NA Link to Houston Account:NA Resolution: The owner of the apartment complex wants to get Pavlov Media as their internet provider. and ask if we could do a call back for him. and agreed to call him back by 10am ______________________________________________________________ Name of Caller: aditi chockalingam Service Location: Address: MDU Unit #:1 MDU Building #:804 Email Address: aditic4@illinois.edu Call Back #: 4086648291 Make and Model: amazon echo MAC ADDRESS: F02F9E12545A Issue: trying to connect her amazon echo. to the internet but somehow, I can't connect it Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? las week of august Is the issue happening on that device only or on multiple devices? 1 Is this wire or wireless? wireless are you encountering any error message? no Do you have a router situated in your apartment? no Is Private Wi-Fi turned OFF or ON? Off Trouble Shooting: Check for the MAC Address & MAC Randomization Check if the device is registered in the account. Ticket Number- 401249 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled: Y My account Link Provided: Y Link to Houston Account:https://myaccount.pavlovmedia.net/#/devices?mimic=b08e3679-db58-4d89-8149-83cccff7313e Resolution: Just delete the mac address on the old account and added it on the new account for the amazon echo to get connected to the internet ______________________________________________________________ Name of Caller: Richard Cazier Service Location: [TXCO1607MAWA] 1607 Manchester Way Address: 1607 Manchester Way Corinth Texas (US)76210 United States Email Address: rickcazier@gmail.com Call Back #: 8178128979 Make and Model: NA MAC ADDRESS: Resident just wanted to know if we could help him with his issue about that accidentally cut his neighbor fiber line Issue: unburied fiber with me and my neighbor and I accidentally cut neighbor fiber line and also the fiber fine of the resident who called his fiber line was not buried given also by the estimated time frame Key Questions Asked (Probe): first time calling Pavlov media? no When did the issue started to happen? just now Is this wire or wireless? wired Ticket Number- 401258 Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Y Registration Enabled: N My account Link Provided: Y Link to Houston Account: https://myaccount.pavlovmedia.net/#/dashboard?mimic=8a8ec065-d9b0-47dc-8fd4-1d6f8bd599ea Resolution: Transfer to Fttx Amg for further assistance on the cut fiber line ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: ______________________________________________________________ Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #: Make and Model: MAC ADDRESS: Issue: Key Questions Asked (Probe): first time calling Pavlov media? When did the issue started to happen? Is the issue happening on that device only or on multiple devices? Is this wire or wireless? are you encountering any error message? Do you have a router situated in your apartment? Is Private Wi-Fi turned OFF or ON? Trouble Shooting: Ticket Number- Checked Property Case: Y-None Checked Supported Elements in Infrastructure Tab: Registration Enabled: My account Link Provided: Link to Houston Account: Resolution: