Store credit guidelines

$0

• 3 items (or less) are missing or damaged.
• Didn't like the substitutions.
• Didn't like the quality of a few items.
• Didn't get a coupon or sale price: We need to give them store credit for what we owe them, but no extra Courtesy Credit.

$5

• 4 or more items are missing or damaged
• Charged for items they didn't order and didn't receive.
• Bad interaction with employee or delivery person.
• Delivery is an hour or more late.
• Customer is stressed about dinner plans being ruined.

$10

• The customer is upset and you don't think $5 is enough of an apology.
• Delivery was rescheduled and now the customer is cancelling it.

$20

• Their delivery was cancelled by Instacart or Kroger

Other amount

• The customer was treated very unfairly and we did a very bad job.

Credits over $10 should be rare. Any credit above $30 needs specialist approval.