17/09 CALLS

Surname :

Mobile Number : 07805583721

Post Code :

1st Line of Address :

Email Address :

Model # : W4X1095NWK

Serial # :

DOP :

Retailer :

[Customer Issues]

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer inquiring about the physical size of an LG washer dryer model. [Product Symptom]
• N/A - Non-technical inquiry [Agent Solutions]

1. Model Verification: Confirmed model number as W4X1095WK.

2. Size Information: Provided dimensions:

• Width: 600 mm - Height: 850 mm - Depth: 550 mm [Final Resolution]
• Provided physical dimensions of the washer dryer model as requested. [Service Notes]
• N/A [Executive Summary] The customer contacted LG customer service to obtain information regarding the physical size of an LG washer dryer model W4X1095WK. The agent verified the model number and provided the dimensions: width of 600 mm, height of 850 mm, and depth of 550 mm. The inquiry was resolved by supplying the requested information. No further troubleshooting or follow-up actions were necessary.

[Request] DONE TASK

CNU250917316410

Surname : LARNER / HARRIS

Mobile Number : 07916224231 / 07969259126

Post Code : CB4 2JR

1st Line of Address : 9 Humphreys Road, CAMBRIDGE, CB4 2JR, GB

Email Address :

Model # :

Serial # : 109PNVZ10295

DOP :

Retailer :

[Customer Issues] STARTED SUNDAY KITCHEN RENTED HOUSE OF THE LANDLORD NO CLOTHES OR PROPERTY GOT DAMAGE REPAIRED OR REPLACED

The tenant moved in on friday and when tried to do a wash on sunday however

No parking permit needed.

[Consultation contents] Note: Advice the tenant to let the landlord ring us here directly for us to get the POP and the needed information's before we can book the unit for the repair.

[AI Summary]

[Contact Reason]

• Customer reports dryer smoking during the dry cycle. Requests engineer visit for inspection. [Product Symptom]

• Symptom: Dryer smoking during the dry cycle.
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Customer does not have proof of purchase but has a warranty card. [Agent Solutions]

1. Account Verification: Agent attempted to verify account using provided serial number.

2. Information Request: Agent requested customer's surname and address for account verification.

3. Warranty Explanation: Agent explained that the machine is out of warranty, but individual parts may have a 10-year warranty.

4. Engineer Cost Discussion: Agent mentioned the cost of sending an engineer and the reimbursement policy if parts under warranty are the issue.

5. Proof of Purchase Requirement: Agent informed customer that proof of purchase is needed for warranty coverage and repair costs.

[Final Resolution]

• Engineer visit not scheduled due to lack of proof of purchase. Customer advised on warranty requirements. [Service Notes]
• Customer has a warranty card but no proof of purchase. Engineer visit contingent on proof of purchase for warranty coverage. [Executive Summary] The customer contacted support regarding a dryer that was smoking during the dry cycle and requested an engineer visit. The agent verified the account and explained the warranty situation, noting that the machine is out of warranty but certain parts may still be covered. The customer was informed that proof of purchase is necessary for warranty claims and to avoid repair costs. No engineer visit was scheduled due to the absence of proof of purchase.

[Request] DONE TASK AND DOCU

Surname :

Mobile Number : 07746012805

Post Code :

1st Line of Address :

Email Address :

Model # : FH4U2TDN2W

Serial # :

DOP :

Retailer :

[Customer Issues] CL

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer experiencing CL error code on LG inverter direct drive washer. Seeking assistance to remove the error code. [Product Symptom]

• Symptom: CL error code displayed on the washer, indicating child lock feature is activated.
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Not Specified. [Agent Solutions]

1. Model Number Request: Agent requested the model number to assist with the CL error code.

2. Model Number Provided: Customer provided model number FH4U2PDN2W.

3. Owner's Manual Access: Agent attempted to download the owner's manual to find instructions for removing the CL error code.

4. Manual Downloading: Agent confirmed the download of the owner's manual was in progress.

[Final Resolution]

• Agent working on downloading the owner's manual to provide instructions for removing the CL error code. [Service Notes]
• N/A [Executive Summary] The customer contacted support regarding a CL error code on their LG inverter direct drive washer, indicating the child lock feature was activated. The agent requested the model number, which the customer provided as FH4U2PDN2W. The agent then began downloading the owner's manual to find the necessary steps to remove the error code. The resolution is pending based on the information from the manual.

[AI Summary]

[Contact Reason]

• Customer experiencing CL error code on LG inverter direct drive washer. Seeking assistance to remove the error code. [Product Symptom]

• Symptom: CL error code displayed on the washer, indicating child lock feature is activated.
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Not Specified. [Agent Solutions]

1. Model Number Request: Agent requested the model number to assist with the CL error code.

2. Model Number Provided: Customer provided model number FH4U2PDN2W.

3. Owner's Manual Access: Agent attempted to download the owner's manual to find instructions for removing the CL error code.

4. Manual Downloading: Agent confirmed the download of the owner's manual was in progress.

[Final Resolution]

• Agent working on downloading the owner's manual to provide instructions for removing the CL error code. [Service Notes]
• N/A [Executive Summary] The customer contacted support regarding a CL error code on their LG inverter direct drive washer, indicating the child lock feature was activated. The agent requested the model number, which the customer provided as FH4U2PDN2W. The agent then began downloading the owner's manual to find the necessary steps to remove the error code. The resolution is pending based on the information from the manual.

[AI Summary]

[Contact Reason]

• Customer experiencing CL error code on LG inverter direct drive washer. [Product Symptom]

• Symptom: CL error code displayed, indicating child lock is activated.
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Customer attempted to press buttons on the panel without success.
• History: Not Specified. [Agent Solutions]

1. Verify Model Number: Customer provided model number FH4U2PDN2W.

2. Explain CL Code: Agent confirmed CL code indicates child lock feature.

3. Download Owner's Manual: Agent downloaded the owner's manual for reference.

4. Power On Washer: Instructed customer to power on the washing machine.

5. Identify Error Display: Customer reported display shows three dashes and CL flashing.

6. Attempt to Disable Child Lock: Agent instructed customer to press and hold the "intensive" button for 5 seconds to remove CL error.

7. Troubleshoot Button Location: Agent clarified button location on the panel; customer reported no response.

8. Offer Remote Assistance: Agent proposed sending a link for remote camera access to assist further.

9. Confirm Resolution: Customer successfully removed CL error after following instructions.

[Final Resolution]

• CL error resolved by pressing and holding the "intensive" button. No further troubleshooting needed. [Service Notes]
• N/A [Executive Summary] The customer contacted support regarding a CL error code on their LG inverter direct drive washer, indicating that the child lock was activated. The agent verified the model number and explained the error. After downloading the owner's manual, the agent guided the customer to power on the washer and attempt to disable the child lock by pressing the "intensive" button. The customer initially faced difficulties but ultimately resolved the issue by following the agent's instructions. No further actions are required at this time.

[Request] DONE REMOVED THE CL AND CLOSED CASE - DIDNT ADD TO TASK

CNU250917316923

Surname : KEY

Mobile Number : 07881870993

Post Code : ST7 4SD

1st Line of Address : 14 BRIERYHURST ROAD, KIDSGROVE ST7 4SD STOKE-ON-TRENT, ST7 4SD, GB

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] Customer want to complain and talk to a manager because the unit is just 3 years ago that they paid for 400 pounds customer has a baby if the lg is just providing the engineer all the parts that is needed tho icustomer says that we can just replace the whle unit 3 times the engineer visited the unit customer is not happy because of the mess and needs to trouble waiting for the parts having the trouble to do a washer

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer experiencing ongoing issues with washing machine. Multiple engineer visits without resolution. [Product Symptom]

• Symptom: Washing machine requires multiple repairs; parts ordered but not correct; additional issues have arisen.
• Timeline/Duration: Three engineer visits; ongoing issues for an unspecified duration.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Washing machine purchased three years ago; customer reports it is a brand new model. [Agent Solutions]

1. Apology: Agent expressed regret for the inconvenience caused to the customer.

2. Explanation of Policy: Agent explained that the company operates on a repair basis and needs to replace the unit first before considering a full replacement.

[Final Resolution]

• Agent reiterated the need for the engineer to replace the unit first. No immediate resolution provided. [Service Notes]
• Customer has a toddler at home, leading to urgency for a functional washing machine. [Executive Summary] The customer reported ongoing issues with their washing machine, having experienced multiple engineer visits without a successful resolution. The agent apologized for the inconvenience and explained the company's repair policy, stating that the unit must be replaced before considering a full replacement. The customer expressed dissatisfaction with the situation, emphasizing the urgency due to having a toddler and a backlog of laundry. No immediate resolution was reached during the call.

[AI Summary]

[Contact Reason]

• Customer experiencing repeated issues with washing machine. Requesting resolution for ongoing repairs and dissatisfaction with service. [Product Symptom]

• Symptom: Washing machine has required multiple repairs; parts ordered but not functioning properly. Customer reports dissatisfaction with the need for extensive repairs on a relatively new machine.
• Timeline/Duration: Three service visits; ongoing issues since purchase three years ago.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Purchased three years ago; warranty status not mentioned. [Agent Solutions]

1. Acknowledgment: Agent expressed understanding of the customer's frustration and apologized for the inconvenience.

2. Verification: Requested customer’s surname and address for account verification.

3. Repair Status Check: Confirmed that the engineer had visited and parts were ordered.

4. Case Raising: Agent raised the case for alternative resolution to be reviewed by LG specialists.

5. Complaint Filing: Offered to file a complaint on behalf of the customer regarding the service experience.

6. Manager Escalation: Informed customer that a manager would review the case and contact them within two business days.

7. Email Request: Agent requested to send an email to the authorized service center for updates on the repair.

[Final Resolution]

• Case raised for alternative resolution. Manager to contact customer within two business days. Email request sent for repair update. Customer expressed dissatisfaction with the need for multiple part replacements. [Service Notes]
• Customer has a toddler at home, emphasizing urgency for a functional washing machine. Customer expressed significant frustration with the ongoing repair process and the need for multiple visits. [Executive Summary] The customer contacted support regarding ongoing issues with their washing machine, which has required three service visits within three years of purchase. The agent acknowledged the customer's frustration and verified account details. A case for alternative resolution was raised, and the customer was informed that a manager would contact them within two business days. An email was also requested to be sent to the service center for repair updates. The customer remains dissatisfied with the situation, particularly regarding the extensive repairs needed on a relatively new appliance.

[Request] DONE TASK AND LVL 2

CNU250917317564

Surname : SADIQA

Mobile Number : 07534434965

Post Code : B62 9NN

1st Line of Address : 69 Summerfields Avenue, HALESOWEN, WORCESTERSHIRE, B62 9NN, GB

Email Address : aishasadiqa@hotmail.co.uk

Model # : F4X1009NWK.AGWQPUK

Serial # : 506PNAJB2608

DOP : 10/09/2025 ordered delivered on 17/09/2025

Retailer : ARGOS DIRECT

[Customer Issues] WASHER WARRANTY REGISTRATION

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer attempting to register warranty for a machine. Issues with online registration and instructed to contact LG directly. [Product Symptom]
• N/A - Non-technical inquiry [Agent Solutions]

1. Account Creation: Agent initiated account creation for warranty registration.

2. Information Gathering: Collected customer's surname, mobile number, postcode, address, and email for account verification.

3. Purchase Details: Inquired about the purchase date and location; confirmed purchase date as September 10 and delivery date as September 17.

4. Serial Number Verification: Requested and verified the serial number of the unit.

5. Warranty Registration: Agent proceeded with registering the unit for the warranty.

[Final Resolution]

• Warranty registration in progress. Customer provided necessary information for completion. [Service Notes]
• N/A [Executive Summary] The customer contacted LG customer service to register a warranty for their machine due to issues with online registration. The agent assisted by creating an account and gathering necessary information, including personal details and purchase information. The agent verified the serial number and began the warranty registration process. The registration is currently in progress, with all required information provided by the customer.

[AI Summary]

[Contact Reason]

• Customer attempting to register warranty for a machine. Unable to sign in online. Directed to contact LG directly for assistance. [Product Symptom]
• N/A - Non-technical inquiry [Agent Solutions]

1. Account Creation: Collected customer’s surname, mobile number, postcode, and address for account setup.

2. Email Verification: Confirmed customer’s email address for communication.

3. Warranty Registration: Verified purchase date and location. Registered the unit for the five-year warranty.

4. Confirmation Details: Provided warranty certification will be sent via email within 10 to 14 weeks.

5. Case Number Provided: Shared case number for warranty registration confirmation.

[Final Resolution]

• Warranty registered successfully. Confirmation details sent via SMS. Customer to receive warranty certification via email. [Service Notes]
• N/A [Executive Summary] The customer contacted support to register a warranty for their machine after facing issues with online registration. The agent assisted by collecting necessary information and successfully registered the warranty for five years. A confirmation case number was provided, and the customer was informed they would receive warranty certification via email within 10 to 14 weeks. The interaction concluded with the agent confirming the next steps and sending a text message for confirmation.

[Request] DONE REGISTER AND SMS - FORGOT TASK

CNU250917317814

Surname : SAFFREY

Mobile Number : 01795520580 / 07818037888

Post Code : ME9 9ET

1st Line of Address : Beechfields, Conyer Road, Teynham, SITTINGBOURNE, ME9 9ET, GB

Email Address : beechfields@outlook.com

Model # : F14U1QDN0.ABWQEUK

Serial # : 505PWBAKJ333

DOP : 09/06/2015

Retailer :

[Customer Issues]

[Consultation contents] [AI Summary]

[Contact Reason]

• Inquiry about washing machine warranty coverage and repair options. [Product Symptom]
• N/A - Non-technical inquiry [Agent Solutions]

1. Verification of Serial Number: Customer provided serial number for the washing machine.

2. Account Check: Agent checked for account information linked to the serial number but found no details.

3. Purchase Date Inquiry: Agent asked for the purchase date; customer estimated it to be within ten years.

4. Account Verification: Agent confirmed the account was created, but no warranty information was available.

5. Customer Information Collection: Agent collected customer’s name, mobile number, postcode, address, and email for verification.

6. Warranty Status Check: Agent confirmed the washing machine was purchased on June 9, 2015, and is out of warranty.

7. Repair Options Discussion: Agent informed customer that the unit is over six years old and provided the engineer's contact number for repair assistance.

[Final Resolution]

• Provided engineer's contact number for repair assistance. No warranty coverage available. [Service Notes]
• N/A [Executive Summary] The customer contacted regarding warranty coverage for a washing machine. The agent verified the serial number and customer details but found no warranty information linked to the account. The washing machine was confirmed to be purchased on June 9, 2015, and is out of warranty. The agent provided the customer with the engineer's contact number for repair assistance. No further troubleshooting was performed as the unit exceeded the warranty period.

[AI Summary]

[Contact Reason]

• Customer inquiring about washing machine warranty coverage and repair options. [Product Symptom]
• N/A - Non-technical inquiry [Agent Solutions]

1. Verification of Serial Number: Customer provided serial number for the washing machine.

2. Account Check: Agent checked for account information linked to the serial number but found no details.

3. Purchase Date Inquiry: Agent asked for the purchase date; customer estimated it to be within ten years.

4. Warranty Status Check: Agent confirmed the washing machine was purchased on June 9, 2015, and is out of warranty.

5. Repair Options Provided: Agent informed customer that the unit is over six years old and provided contact information for a repair service.

[Final Resolution]

• Provided contact numbers for a repair service. Customer advised that the washing machine is out of warranty. [Service Notes]
• N/A [Executive Summary] The customer contacted support regarding warranty coverage for a washing machine. The agent verified the serial number and checked the account but found no information. The purchase date was confirmed as June 9, 2015, indicating the unit is out of warranty. The agent provided contact information for a repair service, as the unit is over six years old. No troubleshooting steps were taken as the inquiry was non-technical.

[Request] DONE TASK AND DOCU

CNU250917317928

Surname : GITTINS

Mobile Number : 07835535593

Post Code : TS18 4PY

1st Line of Address : 2 Loweswater Crescent, STOCKTON-ON-TEES, TS18 4PY, GB

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] WASHER DRYER DRYER CUSTOMER HAS BEEN ON HOLIDAY FOR 2 WEEKS

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer calling regarding washer dryer issue. Child lock is stuck, preventing access to the machine. [Product Symptom]

• Symptom: Child lock indicator is glowing, unable to start the washer. Previously experienced burning smell from dryer about four to five weeks ago.
• Timeline/Duration: Child lock issue started two days ago after returning from holiday. Dryer not used since burning smell incident.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Not Specified. [Agent Solutions]

1. Verify Customer Information: Agent requested customer’s surname and postal code for account verification.

2. Inquire About Additional Issues: Agent asked if there were any other problems with the washer dryer, specifically error codes or leakage.

3. Gather Customer Feedback: Agent noted the customer reported a burning smell from the dryer four to five weeks ago and confirmed the child lock issue.

4. Confirm Contact Preferences: Agent asked for mobile number and confirmed customer consent for communication regarding goods and services and satisfaction surveys.

5. Download Owner Manual: Agent attempted to download the owner manual to assist in removing the child lock.

[Final Resolution]

• Next steps involve using the owner manual to address the child lock issue. [Service Notes]
• N/A [Executive Summary] The customer contacted support regarding a stuck child lock on their washer dryer, which prevents operation. The agent verified customer information and noted a previous burning smell from the dryer. The agent confirmed customer consent for communication and attempted to download the owner manual to assist with the child lock removal. Next steps involve using the manual to resolve the issue.

[AI Summary]

[Contact Reason]

• Customer calling regarding washer dryer issue. Child lock is stuck, preventing access to the machine. [Product Symptom]

• Symptom: Child lock indicator is glowing, unable to start the washer. Previously experienced burning smell from dryer about four to five weeks ago.
• Timeline/Duration: Child lock issue started after returning from holiday two days ago. Dryer not used since burning smell incident.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Not Specified. [Agent Solutions]

1. Verify Issue: Agent confirmed child lock issue and inquired about other problems.

2. Gather Information: Agent requested customer’s mobile number for account verification.

3. Download Manual: Agent attempted to download the owner's manual to assist with troubleshooting.

4. Power On Unit: Agent instructed customer to turn on the washing machine.

5. Child Lock Removal: Agent provided instructions to press "Delay End" and "Add Items" simultaneously for five seconds to remove child lock.

[Final Resolution]

• Troubleshooting steps provided to remove child lock. Further assistance may be needed if issue persists. [Service Notes]
• N/A [Executive Summary] The customer contacted support regarding a stuck child lock on their washer dryer, which prevents operation. The agent confirmed the issue and gathered necessary information. Troubleshooting steps were provided, including instructions to remove the child lock. The customer was advised that further assistance may be required if the issue continues.

[Request] DONE

Surname : KANKANAMGE

Mobile Number : 07515916379

Post Code : NG13 8AT / LE67 2NF

1st Line of Address : 26 Nottingham Road, Bingham, Nottingham, NG13 8AT / 15 Arthur Tovell Crescent, Hugglescote, Coalville, LE67 2NF

Email Address : sanjeewa677@gmail.com

Model # : FWY696WWLN1.ABWQPUK

Serial # : 307PNPD2T696 - NG13

DOP : 01/01/2024

Retailer : CURRYS

[Customer Issues] DRY HALF STOP HAPPENING NOT COMPLETING CLOTHES STILL SOAKING WET

No error codes. No noise and leakage. Drain hose is not damage or blocked. Water is fully opened. Inlet and outlet pipes doesn't have any visible damage. Tenants putting less loads. Customer is using wash and dry. Unit leveled.

No parking permit needed.

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer reports issues with two washing machines at different addresses. Both machines are under manufacturer warranty. [Product Symptom]

• Symptom: Drying system not completing cycles; clothes remain wet after drying.
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Both machines purchased on January 1, 2024, from a specific store. [Agent Solutions]

1. Account Creation: Agent created an account for the customer to assist with the issue.

2. Verification of Details: Collected customer’s name, addresses, and contact information for service scheduling.

3. Serial Number Inquiry: Customer provided serial number for one washing machine; second machine's serial number not available.

4. Error Code Inquiry: Asked if there were any error codes displayed; customer confirmed there were none.

5. Drain Hose Check: Confirmed that the drain hose is not blocked or damaged.

6. Inlet/Outlet Pipes Check: Confirmed no visible damage or tears on the inlet/outlet pipes.

7. Load Size Inquiry: Asked about load size; customer indicated it was less than normal.

8. Cycle Settings Inquiry: Customer confirmed using normal wash settings.

9. Leveling Check: Confirmed that the washing machine is properly leveled.

[Final Resolution]

• Agent documented the issues and scheduled a follow-up for service. [Service Notes]
• Customer has two washing machines with the same issue. Both are under warranty. [Executive Summary] The customer contacted support regarding two washing machines experiencing drying issues, where clothes remain wet after cycles. The agent created an account and verified customer details, including serial numbers and purchase information. Troubleshooting steps included checking for error codes, drain hose condition, and load size, confirming no issues were found. The agent documented the situation and scheduled a follow-up for service.

[AI Summary]

[Contact Reason]

• Customer experiencing issues with two washing machines at different addresses. Both machines are under manufacturer warranty. [Product Symptom]

• Symptom: Drying system not completing cycles; clothes remain wet after drying.
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Both units purchased on January 1, 2024, from a specific store. [Agent Solutions]

1. Account Creation: Created an account for the customer to assist with the issue.

2. Verification: Collected customer details including name, addresses, and contact information.

3. Serial Number Inquiry: Asked for the serial number of the washing machine; customer provided it.

4. Error Code Inquiry: Inquired about any error codes on the washing machine; customer indicated there were none.

5. Drain Hose Check: Confirmed that the drain hose is not blocked or damaged.

6. Power and Water Source Check: Verified that the power and water sources are functioning properly.

7. Inlet/Outlet Pipe Check: Confirmed no visible damage or tears in the inlet/outlet pipes.

8. Load Size Inquiry: Asked about the load size; customer indicated it was less than normal.

9. Cycle Setting Inquiry: Inquired about the washing cycle settings; customer mentioned using normal wash settings.

10. Leveling Check: Confirmed that the washing machine is properly leveled.

[Final Resolution]

• Next steps include scheduling a technician visit for further inspection and repair. [Service Notes]
• Customer has two washing machines with the same issue. Both units are under warranty. [Executive Summary] The customer contacted support regarding issues with two washing machines that are not drying clothes properly. The agent created an account and verified customer details, including the serial number of one unit. Troubleshooting steps included checking for error codes, drain hose condition, power and water sources, and load settings. The customer confirmed no visible damage and that the machines are properly leveled. A technician visit will be scheduled for further inspection and repair.

[AI Summary]

[Contact Reason]

• Customer experiencing issues with two washing machines at different addresses. Both machines are under manufacturer warranty. [Product Symptom]

• Symptom: Drying system not completing cycles; clothes remain wet after drying.
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Both units purchased on January 1, 2024, from a specific store. [Agent Solutions]

1. Account Creation: Created an account for the customer to assist with the issue.

2. Verification: Collected customer details including name, addresses, and contact information.

3. Serial Number Inquiry: Asked for the serial number of the washing machine; customer provided it.

4. Error Code Inquiry: Inquired about any error codes on the washing machine; customer indicated there were none.

5. Drain Hose Check: Confirmed that the drain hose is not blocked or damaged.

6. Power and Water Source Check: Verified that the power and water sources are functioning properly.

7. Inlet/Outlet Pipe Check: Confirmed no visible damage or tears in the inlet/outlet pipes.

8. Load Size Inquiry: Asked about the load size; customer indicated it was less than normal.

9. Cycle Setting Inquiry: Inquired about the washing cycle settings; customer mentioned using normal wash settings.

10. Leveling Check: Confirmed that the washing machine is properly leveled.

[Final Resolution]

• Next steps include scheduling a technician visit for further inspection and repair. [Service Notes]
• Customer has two washing machines with the same issue. Both units are under warranty. [Executive Summary] The customer contacted support regarding issues with two washing machines that are not drying clothes properly. The agent created an account and verified customer details, including the serial number of one unit. Troubleshooting steps included checking for error codes, drain hose condition, power and water sources, and load settings. The customer confirmed no visible damage and that the machines are properly leveled. A technician visit will be scheduled for further inspection and repair.

[Request] DONE TAGGED TO WG TEMP

Surname :

Mobile Number : 07805148728

Post Code :

1st Line of Address :

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] AIRCON

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer experiencing an issue with an LG air conditioning unit, specifically an error code. [Product Symptom]

• Symptom: Error code displayed on the air conditioning unit.
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Not Specified. [Agent Solutions]

1. Verification: Agent verified the customer's air conditioning unit issue.

2. Error Code Identification: Agent identified the error code as AIRCON 0

4. Contact Information Provided: Agent provided email for the technical airline department for further assistance.

[Final Resolution]

• Customer advised to contact the technical airline department via provided email for further assistance. [Service Notes]
• N/A [Executive Summary] The customer contacted support regarding an error code on their LG air conditioning unit. The agent verified the issue and identified the error code as AIRCON 0

1. The agent provided the customer with contact information for the technical airline department for further assistance. The next step is for the customer to reach out to the technical department for resolution.

[AI Summary]

[Contact Reason]

• Customer inquiring about an error code on an LG air conditioning unit. [Product Symptom]

• Symptom: Error code displayed on the air conditioning unit.
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Not Specified. [Agent Solutions]

1. Verification: Agent verified the customer's issue regarding the error code.

2. Email Provision: Agent provided the email address for the technical department for further assistance with the error code.

[Final Resolution]

• Customer advised to contact the technical department via email for assistance with the error code. [Service Notes]
• N/A [Executive Summary] The customer contacted support regarding an error code on their LG air conditioning unit. The agent verified the issue and provided the customer with the email address for the technical department for further assistance. The customer was advised to reach out via email for resolution. No additional troubleshooting steps were taken during the call.

[Request] DONE

CNU250917318691

Surname : GEORGE

Mobile Number : 07447940784

Post Code : EX4 2LP

1st Line of Address : 35 Guinness Lane, EXETER, EX4 2LP, GB

Email Address : justingeorge1154@gmail.com

Model # : FWV1128WTSA.ABWQPUK

Serial # : 305PNCY04571

DOP : 08/08/2023

Retailer :

[Customer Issues] WASHER WASH THE CLOTHES AND NOT SPIN AI No parking permit needed. Extended Warranty Number: P2023-08-02305PNCY04571

Customer is putting normal loads on the washer. Drain hose doesn't have any blockage.

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer experiencing issues with washer dryer; specifically, it does not spin and shows an AI symbol. [Product Symptom]

• Symptom: Washer dryer does not spin; AI symbol appears on the display during the cotton wash program.
• Timeline/Duration: Issue occurred after turning on the washer dryer on the weekend; additional hour taken for wash cycle.
• Environment: Not Specified.
• Self-troubleshooting: Customer attempted to connect phone to the washer dryer and waited a few hours before contacting support.
• History: Not Specified. [Agent Solutions]

1. Verify Issue: Agent confirmed the AI symbol is present on the cotton wash setting.

2. Request for Photo: Agent requested a photo of the display to coordinate with technical experts.

3. Communication Method: Agent informed customer that communication would be via SMS, not email, due to processing time.

[Final Resolution]

• Agent to send SMS with instructions for sending the photo of the washer dryer display. Awaiting customer response. [Service Notes]
• Extended warranty available for the unit. [Executive Summary] The customer reported issues with their washer dryer, specifically that it does not spin and displays an AI symbol during the cotton wash program. The agent verified the issue and requested a photo of the display for further technical assistance. Communication will be conducted via SMS, and the agent noted that the unit is under extended warranty. The next step involves sending the SMS with instructions for the customer to provide the requested photo.

[AI Summary]

[Contact Reason]

• Customer experiencing issues with washer dryer; not spinning and displaying AI symbol. [Product Symptom]

• Symptom: Washer dryer does not spin; AI symbol appears on certain wash settings.
• Timeline/Duration: Issue began on the weekend; intermittent occurrence.
• Environment: Not Specified.
• Self-troubleshooting: Customer attempted to connect phone, waited several hours, and unplugged the machine.
• History: Purchased directly from LG website; warranty status mentioned as extended. [Agent Solutions]

1. Verify Issue: Confirmed customer issue with washer dryer not spinning and AI symbol present.

2. Request Photo: Asked customer to send a photo of the AI symbol for technical review.

3. Discuss Reset Procedure: Instructed customer to unplug the machine for at least 10 minutes to reset it.

4. Check Load and Drainage: Confirmed normal load usage and no blockages in drainage.

5. Follow-up Instructions: Advised customer to take a photo of the AI symbol after resetting and to contact again if the issue persists.

[Final Resolution]

• Customer to reset the washer dryer and monitor for issues. - Agent to send SMS with link for photo submission. - Follow-up call recommended if problems continue. [Service Notes]
• Extended warranty on the unit. - No parking permit required for service visit. - Normal load usage confirmed; no drainage issues reported. [Executive Summary] The customer reported issues with their washer dryer, specifically that it does not spin and displays an AI symbol. The agent confirmed the issue and requested a photo of the AI symbol for further technical assessment. The customer was instructed to reset the machine by unplugging it for 10 minutes and to monitor the situation. An SMS will be sent to the customer with a link for photo submission. If the issue persists, the customer is advised to contact support for repair scheduling.

[Request] DONE

Surname :

Mobile Number : 07482274058

Post Code :

1st Line of Address :

Email Address : chaumun@live.co.uk

Model # : F4J5TN3W.ABWQWUK

Serial # : 803PWXBK9386 / 904KWVQ00215 - 11/05/2009

DOP :

Retailer : CURRYS

[Customer Issues] WASHER NOT SPINNING 6 30 Customer is putting half load on the washer.

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer calling regarding LG washing machine not spinning during the cycle. [Product Symptom]

• Symptom: Washing machine stops spinning towards the end of the cycle and unlocks the door.
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Previous washing machine replaced by LG; current machine manufactured in March 2018. [Agent Solutions]

1. Issue Clarification: Asked customer about the specific issue with the washing machine.

2. Load Inquiry: Inquired about the load size during washing; customer confirmed half load.

3. Warranty Verification: Checked warranty status; informed customer about the 10-year warranty on direct drive motor but standard 2-year warranty for engineer visits.

4. Age Confirmation: Confirmed washing machine manufactured in March 2018; explained that repairs can only be booked for machines under six years old.

5. Service Center Information: Provided contact numbers for authorized service centers for repair assistance.

6. Serial Number Verification: Requested serial number of the new washing machine for account verification; customer provided serial number.

7. Account Check: Checked for account associated with the serial number; found no active account.

8. Previous Unit Inquiry: Asked for serial number of the previous washing machine; customer provided it.

9. Account Deletion Confirmation: Confirmed that the account for the previous unit has been deleted from the system.

10. Insurance Inquiry: Suggested that the customer check with domestic insurance or Currys for potential coverage.

[Final Resolution]

• Provided authorized service center contact numbers for repair assistance. Advised customer to check for proof of replacement for warranty verification. [Service Notes]
• Customer has no paperwork for the replacement of the washing machine. Previous unit purchased from Currys. [Executive Summary] Customer contacted regarding an LG washing machine that is not spinning and unlocks at the end of the cycle. The agent clarified the issue and confirmed the machine's age, which exceeds the six-year limit for booking repairs. The agent provided contact information for authorized service centers and advised the customer to check for proof of replacement to verify warranty eligibility. No active account was found for the current machine, and the previous unit's account has been deleted.

[Request] DONE TASK

CNU250917319692

Surname : RAI

Mobile Number : 07717490235

Post Code : B42 1UB

1st Line of Address :

Email Address : draiapollo@gmail.com

Model # : GSXV90BSAE

Serial # : 302TRWA34153

DOP : 05/09/2025 DELIVERED 28/08/2025 ORDERED

Retailer : Borshch Electric

[Customer Issues] FRIDGE Customer is requesting to receive the certificate via post and email.

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer requested assistance with registration for a freezer. [Product Symptom]
• N/A - Non-technical inquiry [Agent Solutions]

1. Model Number Verification: Customer provided model number as GF-XR90BVE.

2. Purchase Date Confirmation: Customer confirmed purchase date as August 28, 2025, and delivery date as September 5, 2025.

3. Retailer Information: Customer stated the unit was purchased from Bush Electric.

4. Serial Number Verification: Customer provided serial number as 302TROA34153.

5. Account Creation: Agent created an account for the customer for registration purposes.

6. Customer Information Collection: Agent collected customer’s surname, mobile number, postcode, address, and email address.

7. Consent for Communication: Agent asked for consent regarding email communication and satisfaction surveys; customer declined both.

8. Warranty Information: Agent informed customer of a standard 5-year warranty with a 10-year guarantee on the motor.

[Final Resolution]

• Registration process initiated, warranty details provided, customer declined email communication and surveys. [Service Notes]
• N/A [Executive Summary] The customer contacted support for assistance with registering a freezer. The agent verified the model and serial numbers, confirmed the purchase and delivery dates, and collected necessary customer information for account creation. The customer declined consent for email communication and satisfaction surveys. The agent provided warranty information, confirming a standard 5-year warranty with a 10-year guarantee on the motor. The registration process was initiated successfully.

[AI Summary]

[Contact Reason]

• Customer requested assistance with registration for a freezer. [Product Symptom]

• Symptom: Customer needed help registering a newly purchased freezer. - Timeline/Duration: Delivered on September 5, 2023; purchased on August 28, 2023. - Environment: Not Specified.

• Self-troubleshooting: Not Specified. - History: Recently purchased from Bush Electric. [Agent Solutions]

1. Verify Model Number: Customer provided model number for verification.

2. Confirm Purchase Details: Agent confirmed purchase date and delivery date with the customer.

3. Collect Serial Number: Customer provided the serial number for the freezer.

4. Create Account: Agent created an account for the customer to assist with registration.

5. Document Customer Information: Agent collected customer’s surname, mobile number, postcode, address, and email.

6. Discuss Warranty: Agent informed customer about the standard warranty duration.

7. Request Photos: Agent requested photos of the serial sticker and receipt for registration.

8. Provide Case Number: Agent provided a case number for the customer to reference during photo submission.

[Final Resolution]

• Customer to send photos of the serial sticker and receipt via SMS link. - Registration will be completed upon receipt of the photos. - Warranty details confirmed as five years post-registration. [Service Notes]
• N/A [Executive Summary] The customer contacted support for assistance with registering a newly purchased freezer. The agent verified the model and purchase details, collected necessary customer information, and discussed warranty terms. The customer was instructed to send photos of the serial sticker and receipt for registration completion. A case number was provided for reference. The registration process will proceed once the required photos are received.

[Request] WILL REGISTER DONE TASK

CNU250916309337

Surname : NANCY WHITEHOUSE

Mobile Number : 07870352898

Post Code : WV16 6NU

1st Line of Address : 14, Riverside Bungalows, Severnside, Highley WV16 6NU

Email Address : nancy.whitehouse@gmail.com

Model # : F4Y511GBLA1.AMBQPUK

Serial # : 505PNVZ88847

DOP : 03/08/2025

Retailer : MARKS ELECTRICAL

[Customer Issues] WASHER The dispenser drawer won't open. It appears to be jammed. started to notice yesterday.

No leakage. Detergent and Softener is not exceeding the max line. Customer water pressure is on normal. Inlet pipes and holes is doesn't have any damage and not bent or crushed. Issue persists.

No parking permit needed.

[Consultation contents] 17/09 B2C [CR]- called, routed to VM. Left VM. Please assist the customer by using this case once they call back.

[Customer] NANCY WHITEHOUSE | WV16 6NU | null | Bridgnorth | 14, Riverside Bungalows, Severnside, Highley WV16 6NU [Appointment Preferences] 1st Choice : null (null) 2nd Choice : null (null) 3rd Choice : null (null) [Customer Comments] The dispenser drawer won't open. It appears to be jammed.

[AI Summary]

[Contact Reason]

• Customer reported that the dispenser drawer of the washing machine is jammed and not opening. Requested a technician to fix the issue. [Product Symptom]

• Symptom: Dispenser drawer won't open; appears to be jammed.
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Customer has had the unit for one month. [Agent Solutions]

1. Request for Photo: Agent requested a photo of the dispenser drawer for verification.

2. Request for Video: Agent requested a short video (5-10 seconds) of the dispenser drawer.

3. Case Number Provided: Agent provided the case number ending with 9337.

4. Inquiry on Usage: Agent asked if the softener and detergent levels exceeded the max line; customer confirmed they did not.

5. Water Pressure Inquiry: Agent inquired about the water pressure; customer indicated it is normal.

6. Inlet Inspection: Agent asked if there are any damages to the inlet holes or pipes; customer confirmed no damage.

[Final Resolution]

• Awaiting customer to send the requested photo and video. Further troubleshooting will proceed after receiving the media. [Service Notes]
• Customer has only had the unit for one month. No prior repair history mentioned. [Executive Summary] The customer contacted support regarding a jammed dispenser drawer on their washing machine. The agent requested a photo and a short video to assess the issue further. The customer confirmed that the detergent and softener levels were within limits and that the water pressure is normal. The agent noted that there are no damages to the inlet pipes. The case is pending the receipt of the requested media for further troubleshooting.

[AI Summary]

[Contact Reason]

• Customer reported that the dispenser drawer of the washing machine is jammed and not opening. Requested a technician to fix the issue. [Product Symptom]

• Symptom: Dispenser drawer won't open; appears to be jammed.
• Timeline/Duration: Noticed the issue yesterday.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Recently purchased the unit; owned for about a month. [Agent Solutions]

1. Request for Photo: Agent requested a photo of the dispenser drawer for verification.

2. Request for Video: Agent requested a short video (5-10 seconds) of the dispenser drawer.

3. Verify Issue: Agent confirmed the dispenser drawer is jammed and not leaking.

4. Check Detergent Level: Agent asked if the softener jet level exceeded the max line; customer confirmed it did not.

5. Inquire About Cleaning: Agent asked if the customer had cleaned the dispenser drawer; customer stated it was new and had not been cleaned.

6. Water Pressure Inquiry: Agent inquired about the water pressure; customer indicated it was normal.

7. Check for Damage: Agent asked if there were any damages to inlet holes or pipes; customer confirmed no damage.

8. Purchase Verification: Agent verified the purchase location and date.

9. Serial Number Verification: Agent requested the serial number for verification.

10. Email Confirmation: Agent confirmed the customer's email address for communication.

11. Consent for Communication: Agent asked if the customer consented to receive emails about goods and services; customer declined.

12. Consent for Surveys: Agent asked if the customer consented to receive satisfaction surveys; customer agreed.

13. Case Number Provided: Agent provided the case number for tracking.

14. Instructions for Submission: Agent instructed the customer on how to submit the photo and video via a link.

[Final Resolution]

• Customer to send a photo and video of the dispenser drawer. Agent will book a technician upon receipt of the media. [Service Notes]
• N/A [Executive Summary] The customer contacted support regarding a jammed dispenser drawer on their washing machine, which they noticed yesterday. The agent requested a photo and a short video for verification and confirmed that the drawer is not leaking. The customer provided details about the purchase and consent for communication. The next step involves the customer sending the requested media, after which a technician will be scheduled for repair.

[Request] WILL BOOK DONE TASK

CNU250917320228

Surname : MANUEL

Mobile Number : 07774444910

Post Code : LE5 6AF

1st Line of Address : 28 Hextall Road LEICESTER, LE5 6AF, GB

Email Address : susan.manuel1990@gmail.com

Model # : FWY706GBTN1.AMBQWUK

Serial # : 309PWJRKX148

DOP : 04/10/2023

Retailer : CURRYS

[Customer Issues] WASHER DHE

Cleaned the filter. Cold water tap is fully opened. there's parking in the front of the house

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer experiencing recurring issue with washing machine not drying. [Product Symptom]

• Symptom: Washing machine displays error code "DHE" when attempting to dry.
• Timeline/Duration: Issue has been occurring for nearly a month; previous occurrence noted 2-3 weeks prior.
• Environment: Not Specified.
• Self-troubleshooting: Customer attempted to clean the filter.
• History: Previous repair for the same issue on record from March. [Agent Solutions]

1. Verify Issue: Agent confirmed the error code "DHE" is related to drying functionality.

2. Check Repair History: Agent reviewed previous service records indicating the same issue was reported in March.

3. Gather Customer Information: Agent collected customer name and address for service verification.

4. Confirm Purchase Location: Agent inquired about the store where the unit was purchased.

[Final Resolution]

• Next steps to be determined based on further troubleshooting or service scheduling. [Service Notes]
• N/A. [Executive Summary] The customer reported a recurring issue with the washing machine displaying the error code "DHE" during drying cycles. The problem has persisted for nearly a month, with a previous repair noted in March for the same error. The agent verified the issue and gathered necessary customer information for further assistance. Next steps will involve additional troubleshooting or scheduling a service visit.

[AI Summary]

[Contact Reason]

• Customer experiencing drying issue with washing machine. Error code DHE displayed on the screen. [Product Symptom]

• Symptom: Washing machine shows DHE error code during drying cycle; not drying clothes.
• Timeline/Duration: Issue has been recurring for nearly a month; previous occurrence noted 2-3 weeks prior.
• Environment: Not Specified.
• Self-troubleshooting: Customer attempted to clean the filter and unplug/replug the machine.
• History: Previous repair for the same issue occurred in March. [Agent Solutions]

1. Verify Error Code: Confirmed DHE error code displayed on the washing machine.

2. Check Cold Water Supply: Customer confirmed cold water supply is fully open.

3. Verify Leveling: Customer confirmed washing machine is properly leveled and not rocking during operation.

4. Review Previous Repairs: Noted previous repair history for the same issue.

5. Request Photo: Customer provided a photo of the DHE error code.

6. Confirm Serial Number: Customer provided the serial number for verification.

7. Schedule Repair: Agent scheduled an engineer's visit and informed customer to expect a reference number via text.

[Final Resolution]

• Engineer visit scheduled for repair. Customer to receive reference number via text. [Service Notes]
• N/A [Executive Summary] The customer reported a recurring drying issue with the washing machine, displaying a DHE error code. The agent confirmed the error and gathered troubleshooting information, including previous repair history and self-troubleshooting attempts. An engineer's visit was scheduled to address the issue, with the customer advised to expect a reference number via text. No additional service notes were necessary for the technician.

[Request] WILL BOOK DONE TASK

CNU250916311473

Surname : PAUL TAYLOR

Mobile Number : 07818058340

Post Code : SK9 1QU

1st Line of Address : Chestnut Cottage, 3 The Stablings SK9 1QU

Email Address : paultaylor122@hotmail.com

Model # : GSL560PZXV.APZQLGU

Serial # : 803TRKH2G581

DOP : 08/07/2018

Retailer : AO RETAIL LTD C/O EXPERT 360

[Customer Issues] FRIDGE

Temperature on the Freezer is +15 degree and Fridge

[Consultation contents] 17/09 B2C [ED] Called the customer; unable to answer, left VM . Please assist once they call back using this case.

[Customer] Paul Taylor | SK9 1QU | null | WILMSLOW | Chestnut Cottage, 3 The Stablings SK9 1QU [Appointment Preferences] 1st Choice : null (null) 2nd Choice : null (null) 3rd Choice : null (null) [Customer Comments] Freezer is around 0deg. Fridge also feels warmer than normal. We have cleaned to back & tried defrosting.

[AI Summary]

[Contact Reason]

• Customer reports freezer not cooling; temperature at room temperature. [Product Symptom]

• Symptom: Freezer temperature reading positive 15 degrees; food defrosted.
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Customer set freezer to -24 degrees.
• History: Purchased in July 2018; unit over six years old. [Agent Solutions]

1. Verify Temperature: Confirmed freezer temperature at positive 15 degrees.

2. Check Settings: Customer confirmed freezer set to -24 degrees.

3. Confirm Purchase Date: Verified purchase date as July 2018; noted unit is over six years old.

4. Explain Repair Policy: Informed customer that repairs are typically for units under six years old.

[Final Resolution]

• Unable to proceed with repair due to unit age; customer informed of policy. [Service Notes]
• N/A. [Executive Summary] The customer contacted support regarding a freezer that is not cooling, reporting a temperature of positive 15 degrees and defrosted food. The agent confirmed the freezer was set to -24 degrees but still not functioning properly. The unit was purchased in July 2018, making it over six years old, which led to the inability to schedule a repair based on company policy. The customer was informed of this policy during the call.

[AI Summary]

[Contact Reason]

• Customer experiencing cooling issue with LG American style freezer. Freezer no longer cools, currently at room temperature. [Product Symptom]

• Symptom: Freezer temperature reading at +15 degrees, despite being set to -24 degrees. All food has defrosted.
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Customer attempted to set freezer to -24 degrees.
• History: Purchased in July 2018, out of warranty. [Agent Solutions]

1. Verify Temperature: Confirmed freezer temperature at +15 degrees, fridge warmer than set.

2. Confirm Settings: Customer confirmed freezer set to -24 degrees.

3. Warranty Status Check: Informed customer that unit is out of warranty due to age.

4. Authorized Service Center: Provided contact information for authorized service center (Pacifica) for repair.

5. SMS Confirmation: Attempted to send service center contact details via SMS.

[Final Resolution]

• Customer advised to contact authorized service center for repair. SMS with contact details sent. No troubleshooting steps taken due to warranty status. [Service Notes]
• Unit is over six years old, out of warranty. Customer needs to contact service center directly for repair. [Executive Summary] The customer reported that their LG freezer is not cooling, with a current temperature of +15 degrees despite being set to -24 degrees. The agent confirmed the settings and informed the customer that the unit is out of warranty due to its age. The agent provided the contact information for an authorized service center and attempted to send this information via SMS. The customer was advised to reach out to the service center for repair.

[Request] DONE DOCU AND TASK

CNU250917320824

Surname : FLACK

Mobile Number : 07446940532

Post Code : TS20 2GD

1st Line of Address : 53 Blair Close, Stockton-on-Tees, TS20 2GD

Email Address : genie_ass21@hotail.com

Model # : FWV595WSE.ABWQWUK

Serial # : 101PWEVLU300

DOP : 24/02/021

Retailer : AO RETAIL LTD C/O EXPERT 360

[Customer Issues] DE2 WITHIN THE LAST WEEK

The door still closing properly and doesn't have any visible damage. Customer is washing ormal loads and also tried less load. Cleaned gasket 2 or 3 times a week.Customer used Tub clean once every on to 2 weeks.

No parking mermit fermit neefef.

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer experiencing ADE 2 fault on LG washer dryer. Inquiring about warranty activation and error code. [Product Symptom]

• Symptom: ADE 2 error code indicating door lock issue. Occurs frequently during washing cycles.
• Timeline/Duration: Started within the last week; becoming more frequent.
• Environment: Not Specified.
• Self-troubleshooting: Customer has tried plugging the machine directly into the wall outlet to reset.
• History: Washer dryer replaced in 2021 after issues with previous units; purchased from ao.com. [Agent Solutions]

1. Verify Error Code: Confirmed ADE 2 error code indicating door lock issue.

2. Check Door Condition: Inquired about door closure; customer confirmed door closes properly with no visible damage.

3. Create Customer Account: Created an account for the customer for further assistance.

4. Collect Customer Information: Gathered personal details for account setup, including mobile number and email address.

5. Document Purchase History: Recorded purchase date as February 24, 2021, and noted it was a replacement for a previous washer.

6. Inquire About Load Size: Asked about load size; customer stated normal load with no issues at times.

7. Check Gasket Cleaning Frequency: Customer cleans rubber seal 2-3 times a week and runs tub clean option every 1-2 weeks.

[Final Resolution]

• No immediate resolution provided. Further troubleshooting may be required. Customer advised to monitor the issue. [Service Notes]
• Customer has driveway for technician parking. Previous washer issues noted; this is the first problem with the LG unit. [Executive Summary] The customer contacted support regarding an ADE 2 fault on their LG washer dryer, which has been occurring frequently over the past week. The agent confirmed the error code and checked the door condition, which was found to be fine. An account was created for the customer, and relevant purchase history was documented. The customer reported normal load sizes and regular maintenance of the machine. No immediate resolution was provided, and further troubleshooting may be necessary.

[AI Summary]

[Contact Reason]

• Customer inquiring about activating the ten-year warranty for an LG washer dryer. Reporting an ADE 2 fault related to the door lock. [Product Symptom]

• Symptom: ADE 2 error code appears during washing cycles, indicating a door lock issue. The door closes properly but the error occurs intermittently during operation.
• Timeline/Duration: Issue started within the last week and is becoming more frequent.
• Environment: Not Specified.
• Self-troubleshooting: Customer has tried plugging the washing machine directly into the wall outlet to reset it.
• History: The washing machine was delivered on February 24, 2021, as a replacement for a previous model purchased on June 3, 2019. [Agent Solutions]

1. Verify Error Code: Confirmed ADE 2 error code indicating door lock issue.

2. Check Door Condition: Customer confirmed the door closes properly with no visible damage.

3. Create Account: Agent created an account for the customer for further assistance.

4. Document Customer Information: Collected customer’s name, contact number, email, and address for account setup.

5. Discuss Warranty: Explained the warranty status and the need for proof of purchase to register for extended warranty.

6. Schedule Technician: Informed customer that an engineer will contact them within two business days to schedule a visit.

7. Provide Next Steps: Advised customer to send a photo of the serial number and proof of purchase for warranty registration.

[Final Resolution]

• Engineer will contact customer within two business days for scheduling. Customer to send proof of purchase and serial number photo for warranty registration. No immediate troubleshooting steps resolved the issue. [Service Notes]
• Customer has a driveway for technician parking. Regularly cleans the rubber seal around the door two to three times a week and runs a tub clean cycle every one to two weeks. [Executive Summary] The customer contacted support regarding an ADE 2 error code on their LG washer dryer, which indicates a door lock issue. The agent confirmed the error and collected necessary customer information to create an account. The customer reported the issue started within the last week and is becoming more frequent. The agent scheduled a technician to contact the customer within two business days and advised on sending proof of purchase for warranty registration. The customer was informed that no immediate troubleshooting steps resolved the issue.

[Request] WIL REGISTER AND BOOK DONE TASK

CNU250917321019

Surname : WILLIAMSON

Mobile Number : 07720403080

Post Code : KT18 5JP

1st Line of Address : 35 Treadwell Road KT18 5JP

Email Address : markie1323@hotmail.com

Model # : GML844PZ6F.APZQLGU

Serial # : 209TRSE0V854

DOP : 21/11/2022

Retailer : JOHN LEWIS

[Customer Issues] FRIDGE

Temperature on the Freezer is -20 and Fridge is 2 degrees. Checked the water supply and its working properly. Ice maker is turned on. Unit is properly level. Unplugged and plug in the unit. Issue persist.

No parking permit needed.

[Consultation contents] [AI Summary]

[Contact Reason]

• Repair request for fridge. Customer needs to arrange a call-out for service. [Product Symptom]

• Symptom: IS error code currently displayed. Previous EE error codes experienced intermittently over the summer.
• Timeline/Duration: IS error started about a week ago; EE errors occurred on and off throughout the summer.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Purchased from John Lewis; out of warranty. [Agent Solutions]

1. Account Verification: Confirmed customer identity and account details.

2. Error Code Confirmation: Identified current IS error code and previous EE errors.

3. Case Creation: Created a new service case for the repair request.

4. Information Gathering: Collected necessary details for documentation.

[Final Resolution]

• Repair service call-out arranged; customer informed of the process. [Service Notes]
• N/A [Executive Summary] The customer contacted support to arrange a repair for their fridge, currently displaying an IS error code, with a history of EE errors. The agent verified the customer's account and documented the issue, creating a new service case for the repair. The customer was informed about the next steps for the service call-out. No additional troubleshooting steps were taken as the focus was on arranging the repair service.

[AI Summary]

[Contact Reason]

• Repair request for fridge. Customer inquired about scheduling a call-out for a chargeable repair. [Product Symptom]

• Symptom: IS error code currently displayed. Previous EE error codes experienced intermittently over the summer.
• Timeline/Duration: IS error started about a week ago; EE errors occurred on and off during the summer.
• Environment: Not Specified.
• Self-troubleshooting: Customer checked temperatures; freezer at -20°C, fridge at 2°C. Confirmed ice maker is turned on and unit is set to recommended levels.
• History: Fridge purchased from John Lewis, out of warranty for three years. [Agent Solutions]

1. Account Verification: Verified customer details including surname and postcode.

2. Error Code Confirmation: Confirmed current IS error code and previous EE errors.

3. Repair Cost Explanation: Explained chargeable repair cost of £215, with potential partial refund if only the compressor is faulty.

4. Warranty Information: Clarified that the compressor has a 10-year warranty, but the unit is out of warranty for other parts.

5. Photo Request: Requested a photo of the IS error code for documentation.

6. SMS Follow-up: Informed customer that an SMS will be sent with a link to send the photo.

7. Temperature Check: Verified current temperatures of fridge and freezer.

8. Parking Permit Confirmation: Confirmed no parking permit is required for service visit.

9. Next Steps: Instructed customer to call back after sending the photo to proceed with booking the repair.

[Final Resolution]

• Customer to send a photo of the IS error code via SMS link. Customer will call back to book the repair after sending the photo. [Service Notes]
• N/A [Executive Summary] The customer contacted regarding a repair request for their fridge, currently displaying an IS error code, with previous EE errors noted. The agent verified customer details and explained the chargeable repair cost of £215, with a potential partial refund if only the compressor is faulty. The customer was instructed to send a photo of the error code via SMS and to call back to book the repair after sending the photo. No parking permit is required for the service visit.

[Request] DONE DOCU AND TASK

Surname :

Mobile Number : 01243958540

Post Code :

1st Line of Address :

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues]

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer reports a faulty LG sound bar. [Product Symptom]
• Symptom: Faulty sound bar. - Timeline/Duration: Not Specified. - Environment: Not Specified. - Self-troubleshooting: Not Specified. - History: Not Specified. [Agent Solutions]

1. Verification: Confirmed the product is a sound bar.

2. Guarantee Coverage: Informed that the issue is covered under the guarantee.

[Final Resolution]

• Issue confirmed as covered under guarantee. [Service Notes]
• N/A. [Executive Summary] The customer reported a faulty LG sound bar. The agent confirmed the product type and informed that the issue is covered under the guarantee. No further troubleshooting steps were taken during the call. The current status indicates that the issue is acknowledged and covered for resolution.

[AI Summary]

[Contact Reason]

• Customer has a faulty LG sound bar. [Product Symptom]
• N/A - Non-technical inquiry [Agent Solutions]

1. Verification: Confirmed the product is a sound bar.

2. Transfer: Initiated transfer to the department handling sound bars for proper assistance.

[Final Resolution]

• Transfer to sound bar department initiated for further assistance. [Service Notes]
• N/A [Executive Summary] The customer contacted LG customer service regarding a faulty LG sound bar. The initial agent verified the product type and recognized the need to transfer the call to the appropriate department for sound bar issues. The transfer was successfully initiated to ensure the customer receives the necessary assistance.

[Request] DONE TASK

Surname :

Mobile Number : 07766762324

Post Code :

1st Line of Address :

Email Address :

Model # : FH4U2VCN2.ABWQPUK

Serial # : 901PNJC1U180

DOP :

Retailer :

[Customer Issues] WASHER NOISE IN SPIN

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer inquiring about repair for LG washing machine not working properly. [Product Symptom]

• Symptom: Grinding noise during spin cycle; noise suggests drive shaft bearing may need repair.
• Timeline/Duration: Noise occurs continuously when the drum is spinning, more noticeable during spin cycle.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Washing machine manufactured in 2019, under a 10-year warranty for the inverter direct drive motor. [Agent Solutions]

1. Verify Serial Number: Customer provided serial number for verification.

2. Confirm Age: Agent confirmed the washing machine is over six years old.

3. Assess Noise: Agent inquired about the nature of the noise; customer described it as a grinding noise, not banging or scraping.

4. Clarify Noise Source: Agent asked if noise was due to foreign objects; customer confirmed noise is from the machine mechanism, not inside the drum.

5. Explain Repair Limitations: Agent informed customer that repairs cannot be booked for units over six years old due to potential unavailability of parts.

6. Offer Alternative: Agent offered the contact number for authorized service centers for direct coordination of repairs.

[Final Resolution]

• Customer advised to contact authorized service center for repair. Agent clarified warranty coverage for the direct drive motor and limitations on repairs for units over six years old. [Service Notes]
• N/A. [Executive Summary] Customer contacted support regarding an LG washing machine making a grinding noise during operation, particularly noticeable during the spin cycle. The agent verified the machine's age and assessed the noise, confirming it was not caused by foreign objects. The agent explained that repairs could not be scheduled due to the machine being over six years old and offered the customer the contact information for authorized service centers. The customer was informed about the warranty coverage for the direct drive motor and the limitations on parts replacement.

[AI Summary]

[Contact Reason]

• Customer inquiring about repair for LG washing machine not working properly. [Product Symptom]

• Symptom: Grinding noise during spin cycle; noise suggests drive shaft bearing may need repair.
• Timeline/Duration: Noise occurs continuously when the drum is spinning, more noticeable during spin cycle.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Washing machine manufactured in 2019, under a 10-year warranty for the inverter direct drive motor. [Agent Solutions]

1. Verify Issue: Agent confirmed the washing machine is over six years old and cannot book a repair due to potential unavailability of parts.

2. Explain Warranty: Agent clarified that the 10-year warranty covers only the direct drive motor, while standard parts have a two-year warranty.

3. Provide Authorized Service Numbers: Agent provided contact information for authorized service centers for further assistance.

4. Confirm Refund Policy: Agent explained that a refund for the motor part is possible, but not for labor or other parts.

[Final Resolution]

• Customer advised to contact authorized service centers for repair. Refund for motor part discussed. No troubleshooting steps taken due to age of the unit. [Service Notes]
• N/A. [Executive Summary] The customer contacted support regarding a grinding noise from their LG washing machine, which is over six years old. The agent confirmed the issue and explained that the 10-year warranty applies only to the motor, while standard parts have a two-year warranty. The agent provided contact information for authorized service centers for further assistance and clarified the refund policy for the motor part. No troubleshooting steps were taken due to the age of the unit.

[Request] DONE TASK

CNU250917321674

Surname : CRUMP

Mobile Number : 07592357936

Post Code : TN24 0ER

1st Line of Address : 25 Breadlands Road, Willesborough, ASHFORD, TN24 0ER, GB

Email Address : rpandjacrump@hotmail.com

Model # : F2Y509WBLN1.ABWQWUK

Serial # : 406PWGNKP967

DOP : 24/08/2024

Retailer : AO RETAIL LTD C/O EXPERT 360

[Customer Issues] WASHER NOISE LIKE A BEARING A WEEK

Hoses at the back is properly align and fixed. Unit is properly leveled. Customer turn the drum by hand however no noise. Unit has a proper spacing in the sides and at the back. unit is in the tile flooring. Issue persists.

No parking permit needed.

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer experiencing unusual noises from LG washing machine. Inquiring about warranty duration. [Product Symptom]

• Symptom: Unusual noises resembling a bearing sound during operation.
• Timeline/Duration: Started about a week ago.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Purchased on August 24, still under warranty. [Agent Solutions]

1. Warranty Information: Explained standard two-year warranty for parts and labor, ten-year warranty for direct drive motor.

2. Noise Description Request: Asked customer to provide a video of the noise during an empty cycle for technical verification.

3. Customer Account Creation: Collected customer details for account setup.

4. Serial Number Guidance: Instructed customer on where to find the serial number on the washing machine.

5. Noise Verification: Clarified the nature of the noise and ruled out balance issues.

[Final Resolution]

• Customer to provide a video of the noise for further assessment. Account created for future assistance. [Service Notes]
• N/A. [Executive Summary] The customer contacted support regarding unusual noises from their LG washing machine, which began about a week ago. The agent provided warranty information and requested a video of the noise for technical evaluation. An account was created for the customer, and guidance was given on locating the serial number. The next step involves the customer sending the video for further assessment.

[AI Summary]

[Contact Reason]

• Customer experiencing unusual noises from LG washing machine. Inquiring about warranty duration. [Product Symptom]

• Symptom: Unusual noises from washing machine, possibly resembling a bearing issue.
• Timeline/Duration: Started about a week ago.
• Environment: Not Specified.
• Self-troubleshooting: Customer attempted to turn the drum by hand; noise did not occur during this test.
• History: Purchased on August 24, still under warranty. [Agent Solutions]

1. Warranty Information: Explained standard two-year warranty for parts and labor, ten-year warranty for direct drive motor.

2. Noise Description: Asked customer to describe the noise; customer indicated it sounds like a bearing.

3. Video Request: Requested a short video of the noise during an empty cycle for technical verification.

4. Account Creation: Created an account for the customer for further assistance.

5. Serial Number Guidance: Instructed customer on where to find the serial number on the washing machine.

6. Noise Verification: Asked if the unit was properly leveled and if the hose was aligned; confirmed both were fine.

7. Flooring Inquiry: Inquired about the type of flooring; customer confirmed it is tile.

8. SMS Link: Sent SMS with a link for the customer to upload the video of the noise.

[Final Resolution]

• Customer to send a video of the noise for technical review. Agent will coordinate with technical experts upon receipt of the video. [Service Notes]
• N/A [Executive Summary] Customer contacted regarding unusual noises from their LG washing machine, which started about a week ago. The agent provided warranty information and requested a video of the noise for technical assessment. An account was created for the customer, and guidance was given on locating the serial number. The customer confirmed the machine is properly leveled and the hose is aligned. An SMS with a link for video upload was sent to the customer. Next steps involve reviewing the video once received for further troubleshooting.

[Request] WILL BOOK DONE TASK

CNU250917322803

Surname : HATTON

Mobile Number : 07966885563

Post Code : BS24 7PE

1st Line of Address : 37 OTERHAMPTON GARDENS, WESTON-SUPER-MARE, BS24 7PE, GB

Email Address : rachelle.hatton@live.co.uk

Model # : FAV310SNE.APTQPUK

Serial # : 302PNAJ2Q656

DOP : 18/04/2023

Retailer : AO RETAIL LTD C/O EXPERT 360

[Customer Issues] LEAKING AT THE FRONT DOOR WHIRRING NOISE

Customer wants to file a complaint about the last representative because she says that she have a disabled child and needs a washer and also provided the information that she's having an internet connection problem. Customer also cannot provide the requested files because she doesn't have internet. Customer says that the last representative that she spoked with on Monday take at least an hour to talk with her and still not done anything to help her with her request after she told the agent that she really cannot provide the files needed.

No parking permit needed. Extended Warranty: P2023-04-18302PNAJ2Q656. Customer has a disabled child. Approved by Coach VRB

Customer turned the drum by hand and no noise. The noise is happening on the fast spin. Customer is putting less and normal load when doing a wash. Unit is properly leveled. Unit has a proper spacing in the sides and at the back. Gasket doesn't have any visible damage and no hoop is coming off from the gasket. Door and the lock mechanism doesn't have any visible damage. Door still closing properly. Issue persists.

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer inquiring about scheduling an engineer visit for a washing machine issue. [Product Symptom]

• Symptom: Washing machine leaking water from the front door, making loud noises during spin cycle, and a snapping sound.
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Not Specified.
• History: Customer uses washing machine 2-3 times a day due to a disabled child living with them. [Agent Solutions]

1. Account Verification: Verified customer’s surname and address for account access.

2. Case Review: Checked previous interactions and noted the reported issues with the washing machine.

3. Apology: Offered apologies for the inconvenience experienced by the customer.

[Final Resolution]

• Engineer visit scheduling pending. Customer advised to wait for a callback regarding the appointment. [Service Notes]
• Customer has a disabled child, which increases the urgency for washing machine repairs. [Executive Summary] The customer contacted LG customer service regarding the scheduling of an engineer visit for a malfunctioning washing machine. The reported issues include water leakage, loud noises, and a snapping sound during the spin cycle. The agent verified the customer's account and reviewed previous interactions, apologizing for the inconvenience. The next step involves scheduling an engineer visit, with the customer awaiting a callback for confirmation. The situation is urgent due to the customer's frequent use of the washing machine.

[AI Summary]

[Contact Reason]

• Customer inquiring about scheduling an engineer for a washing machine issue. Customer has not received a callback regarding the appointment. [Product Symptom]
• Symptom: Leakage from the front door during operation, loud noise during spin cycle, potential issue with the linkage. - Timeline/Duration: First occurrence on Monday morning; ongoing issue with no resolution for three days. - Environment: Not Specified. - Self-troubleshooting: Customer unable to provide a picture of the machine due to internet issues. - History: Machine under warranty; customer uses it multiple times daily due to a disabled child. [Agent Solutions]

1. Account Verification: Verified customer details and checked account status.

2. Issue Confirmation: Confirmed reported symptoms of leakage and noise during spin cycle.

3. Technical Team Request: Noted that technical team requested a photo of the door linkage, which customer could not provide.

4. Repair Booking Attempt: Attempted to book a repair appointment, explaining the need for technical approval.

5. Documentation: Collected additional information regarding the machine's condition and usage for repair documentation.

6. Complaint Filing: Customer requested to file a complaint regarding previous service experience.

[Final Resolution]

• Agent will escalate the case to the priority repair department. Customer will receive an update and reference number via SMS once the appointment is scheduled. [Service Notes]
• Customer has a disabled child, emphasizing the urgency of the repair. Previous service experience was unsatisfactory, leading to frustration with the current process. [Executive Summary] The customer contacted support regarding a washing machine that has been leaking and making loud noises during operation. The agent verified the account and confirmed the symptoms but faced challenges in booking a repair due to the need for technical approval and the customer's inability to provide a photo. The agent documented the situation and filed a complaint about the previous service experience. The case will be escalated to the priority repair department, and the customer will receive updates via SMS regarding the appointment.

[Request] TAGGED TO WG TEMP DONE TASK

CNU250917323291

Surname : BEDI

Mobile Number : 07956926999

Post Code : UB8 3WP

1st Line of Address : 35 Arklay Close, UXBRIDGE, UB8 3WP, GB

Email Address : nikibedi@hotmail.com

Model # : F4V709WTSE

Serial # : 007PNNA1L415

DOP : 10/2023

Retailer : CURRYS

[Customer Issues] Leaking from the underneath a week ago

No error codes. Drain hose doesn't have any visible damage and not blocked. Cleaned the filter. Inlet and outlet pipes doesn't have any visible damage to it or cuts. Gasket doesn't have any visible damage or tears. Unit is properly leveled. Unit has a proper spacing in the sides and at the back. Issue persists.

Parking permit is needed. Customer can provide the parking permit.

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer reports water leaking from underneath the washing machine. [Product Symptom]

• Symptom: Water leaking from underneath the washing machine after washing cycle completes.
• Timeline/Duration: Leakage started approximately one to two weeks ago.
• Environment: Not Specified.
• Self-troubleshooting: Customer checked the pump filter and unscrewed it to let out water.
• History: Purchased in October 2023, still under warranty. [Agent Solutions]

1. Verify Leakage: Confirmed leakage is from underneath the unit, no error codes present.

2. Check Drainage: Customer confirmed washing machine drains properly, no blockages.

3. Inspect Pump Filter: Customer cleaned the pump filter, no foreign objects found.

4. Check Inlet Pipes: Customer unable to check for visible damage due to unit's location.

5. Inspect Door Gasket: Customer confirmed no visible damage to the door gasket.

6. Leveling Check: Customer confirmed the unit is properly leveled and not rocking.

7. Verify Spacing: Customer confirmed proper spacing around the unit.

8. Parking Permit: Customer confirmed availability of parking permit for technician visit.

9. Account Creation: Created an account for customer for further assistance.

[Final Resolution]

• Repair service scheduled for technician visit. Customer to provide parking permit. [Service Notes]
• Customer unable to move the washing machine for inspection. [Executive Summary] The customer contacted support regarding a water leak from underneath the washing machine, which began one to two weeks ago. The agent verified the issue, confirming no error codes and that the machine drains properly. Several troubleshooting steps were taken, including checking the pump filter and door gasket, with no visible damage found. A repair service has been scheduled, and the customer will provide a parking permit for the technician.

[AI Summary]

[Contact Reason]

• Customer reports water leakage from washing machine. [Product Symptom]

• Symptom: Water leaking from underneath the washing machine after washing cycle completes.
• Timeline/Duration: Leakage started approximately one to two weeks ago.
• Environment: Not Specified.
• Self-troubleshooting: Customer checked for blockages and cleaned the pump filter.
• History: Purchased in October 2023, still under warranty. [Agent Solutions]

1. Verify Error Codes: Confirmed no error codes displayed on the washing machine.

2. Check Drainage: Customer confirmed the washing machine drains properly.

3. Inspect Pump Filter: Customer cleaned the pump filter and confirmed no foreign objects present.

4. Assess Inlet Pipes: Customer unable to check for visible damage due to unit's location.

5. Inspect Door Gasket: Customer confirmed no visible damage to the door gasket.

6. Check Unit Leveling: Customer confirmed the unit is properly leveled and not rocking.

7. Confirm Spacing: Customer confirmed proper spacing around the unit.

8. Create Account: Agent created an account for the customer for further assistance.

9. Document Serial Number: Customer provided serial number for the washing machine.

10. Confirm Purchase Date: Customer confirmed purchase date as October 18, 2023.

1

1. Schedule Repair: Agent informed customer that repair will be handled by a priority department, with a follow-up SMS for updates.

[Final Resolution]

• Repair service scheduled for leakage issue. Customer will receive SMS updates regarding the booking. [Service Notes]
• Customer has parking permit for technician visit. [Executive Summary] The customer contacted support regarding a water leakage issue from their washing machine, which began one to two weeks ago. The agent performed several troubleshooting steps, confirming no error codes, proper drainage, and that the pump filter was clean. The agent created an account for the customer and documented the serial number and purchase date. The repair service is scheduled to be handled by a priority department, with the customer set to receive SMS updates regarding the booking.

[Request] WILL BOOK WG TEMP DONE TASK

CNU250917323449

Surname : GREEN

Mobile Number : 07341814704

Post Code : CR5 2LN

1st Line of Address : 6 Stanley Close, COULSDON, CR5 2LN, GB

Email Address : jules.green@icloud.com

Model # : GSJC40EPPE.AEPQLGU

Serial # :

DOP :

Retailer : LG Electronics

[Customer Issues] 8000568469

[Consultation contents] Order Number: 8000568469 [AI Summary]

[Contact Reason]

• Inquiry about collection of old freezer. Customer has not received updates despite multiple contacts. [Product Symptom]
• N/A - Non-technical inquiry [Agent Solutions]

1. Case Verification: Verified customer details using surname and case number provided.

2. Order Review: Reviewed order history; noted delivery of new fridge freezer on August 23.

3. Collection Issue: Identified that delivery team refused to collect old appliance due to it being outside for over 24 hours.

4. Documentation: Documented the situation for further escalation to LG shop department.

[Final Resolution]

• Transfer to LG shop department for collection arrangement. [Service Notes]
• Old appliance remains in customer's garden. Multiple attempts to resolve the collection issue have been made. [Executive Summary] The customer contacted LG customer service regarding the collection of an old freezer, which has not been arranged despite previous communications. The agent verified the customer's details and reviewed the order history, confirming that the delivery team refused to collect the old appliance due to it being outside for over 24 hours. The agent documented the issue for escalation to the LG shop department for resolution. The next step involves transferring the case for further action on the collection arrangement.

[AI Summary]

[Contact Reason]

• Inquiry about collection of old freezer. Customer has not received updates despite multiple contacts. [Product Symptom]
• N/A - Non-technical inquiry [Agent Solutions]

1. Case Verification: Customer provided surname and case number for reference.

2. Issue Identification: Agent confirmed delivery team refused to collect old appliance due to it being outside for over 24 hours.

3. Documentation: Agent documented the case details and prepared to transfer to LG shop department.

4. Order Number Retrieval: Agent retrieved order number for the collection request.

5. Coordination: Agent coordinated with LG shop department for further action on the collection.

[Final Resolution]

• Agent to transfer the case to LG shop department for collection coordination. Awaiting further updates. [Service Notes]
• N/A [Executive Summary] The customer contacted regarding the collection of an old freezer, which has not occurred despite previous communications. The agent verified the case details, identified the issue with the delivery team, and documented the necessary information. The agent is coordinating with the LG shop department to resolve the collection issue. Next steps involve awaiting updates from the shop department regarding the collection.

[Request] DONE DOCU, TRANSFER AND TASK

Surname :

Mobile Number : 07498827430

Post Code :

1st Line of Address :

Email Address :

Model # : F1480YD5.ALSQEUK

Serial # : 109KWAT71032

DOP :

Retailer :

[Customer Issues] WASHER Customer changed the fuse Customer turn off by itself

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer reports that the washer dryer is not working and turns off unexpectedly. [Product Symptom]

• Symptom: Washer dryer turns off by itself during operation.
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Customer tried different sockets and changed the fuse.
• History: Purchased in 2021, warranty status not confirmed. [Agent Solutions]

1. Verify Product Code: Agent confirmed the product code provided by the customer.

2. Clarify Issue: Agent asked if the entire electricity goes off or just the washer dryer. Customer confirmed only the washer dryer turns off.

3. Check Model Number: Agent requested the model number for verification.

4. Confirm Serial Number: Customer provided the serial number for the washer dryer.

5. Warranty Status Check: Agent informed the customer that the standard warranty is two years and the unit may be out of warranty.

[Final Resolution]

• Customer informed about warranty status. Suggested to check with the retailer regarding the care plan. No immediate troubleshooting steps taken. [Service Notes]
• Customer has a care plan but needs to verify with the retailer. [Executive Summary] The customer contacted support regarding a washer dryer that turns off unexpectedly during operation. The agent verified the product code, model number, and serial number, and confirmed that the unit was likely out of warranty as it was purchased in 202

1. The customer had attempted self-troubleshooting by changing sockets and fuses. The agent advised the customer to check with the retailer regarding the care plan. No immediate troubleshooting steps were taken during the call.

[AI Summary]

[Contact Reason]

• Customer reports washing machine not working; it turns off by itself. [Product Symptom]

• Symptom: Washing machine powers off during operation; customer tried different outlets and changed the fuse, but the issue persists.
• Timeline/Duration: Not Specified.
• Environment: Not Specified.
• Self-troubleshooting: Tried different outlets and changed the fuse.
• History: Purchased in 2021; warranty status unclear due to care plan. [Agent Solutions]

1. Verify Product Code: Agent confirmed the product code provided by the customer.

2. Clarify Issue: Agent asked if the washing machine turns off by itself or if it affects the whole electricity; confirmed it is only the washing machine.

3. Check Warranty: Agent informed the customer that the standard warranty is two years and the unit may be out of warranty.

4. Discuss Care Plan: Agent explained that care plans are not sold by LG and suggested contacting the retailer for coverage.

5. Transfer to Retailer: Agent offered to transfer the customer to the retailer for care plan inquiries.

[Final Resolution]

• Customer advised to contact the retailer regarding the care plan; transfer to retailer initiated. [Service Notes]
• Customer has children and requires the washing machine for laundry. [Executive Summary] The customer contacted support regarding a washing machine that powers off during operation. The agent verified the product code and clarified that the issue is isolated to the washing machine. The customer mentioned attempts to troubleshoot by changing outlets and fuses. The agent informed the customer about the warranty status and care plan options, suggesting they contact the retailer for further assistance. The call concluded with a transfer to the retailer for care plan inquiries.

[Request] DONE TASK TRANSFERRED THE CUSTOMER TO CURRYS FOR THEIR CARE PLAN

CNU250917323700

Surname : BOAHIMEE

Mobile Number : 07308658810

Post Code : LS9 7JT

1st Line of Address : 21 Westlock Avenue, LEEDS, LS9 7JT, GB

Email Address : boahimee43@gmail.com

Model # :

Serial # :

DOP :

Retailer : CURRYS

[Customer Issues]

[Consultation contents] [AI Summary]

[Contact Reason]

• Customer inquiring about repair service for washing machine. [Product Symptom]
• N/A - Non-technical inquiry [Agent Solutions]

1. Account Verification: Customer provided name and postal code for account check.

2. Repair Status Check: Agent confirmed repair was booked for September 16th.

3. Engineer Assignment: Agent informed customer that repair is pending engineer assignment for September 22nd.

[Final Resolution]

• Repair scheduled for September 22nd. Customer advised to wait for engineer assignment. [Service Notes]
• N/A [Executive Summary] The customer contacted support regarding a repair for their washing machine. The agent verified the customer's account and confirmed that the repair was scheduled for September 22nd, pending engineer assignment. The customer was informed of the current status and advised to wait for further updates. No additional troubleshooting steps were taken during the call.

[Request] DONE TASK