***TYPES OF HOME MAINTENANCE*** **2 MAN INSTALLATION** - NNN - NNY - NYN - YNN - NYL **1 MAN INSTALLATION** - NYH - NYY - YYN - YNY - YYY (if 2 or more tv box / requested / more than 10 years / XGS) **QUICKSTART** - YYY (QS) - if NONE or 1 TV box ------------- Q CODES --- - QuickStart - **O** - 1 Man Installation - **C** - 2 Man Installation - **1** - Single Visit UG - **A** - Single Visit OH - **E** ----------- ONE-TIME CHARGES = - **(L4L)** - MVRFEED - **(NEW CONTRACT)** - MVRFE2D - ***FOR QS*** - **(IF BB/BB+LL)** - QSMOVD - **(IF WITH TV)** - QSMOVDC - **(IF WITH FLEX)** - QSMV2DC - **(IF WITH LL)** - X21CVQS ----------- SENDING NEW EQUIPMENT === - **(FOR QS)** - HUB5SOL + QSMDRET - **(MANNED INSTALL)** - HUB5MIO - **(XGS MANNED INSTALL)** - HB5XMIO ------------------------- **CONTRACT SUPPRESSION** https://vmapps/formsdb/Form.asp?FormID=108272 **RECURRING CREDIT REQUEST FORM** http://vmapps/FormsDb/Form.asp?FormID=122892 **For Manual RK** - Requestor Name: - Citrix ID (No letter): - Account holder: - New Account number: - New Site ID: - Type of Credit: RK - Credit Amount: £ - Months to Run: Need to apply rolling credit to match the price of the bundle from the old address until the contact end date to the new address | XGS MOVE / OUT OF FRANCHISE MOVE– £xx for X months. Customer's monthly bill should only be £XXX. Need to apply one off credit of XXXX. First bill should only be XXXXX (£XX for 2 months + £20.00 Mover's fee) **GOINGAWAY/GONEAWAY FORM** http://wbv-bgr-p0049.systems.private/WebForms/GoneawayReferral/default **NMC RECONNECTIONS** https://vmapps/formsdb/Form.asp?FormID=43732 **CR RECONNECT** http://virginmediaapps/formsdb/Form.asp?FormID=16462 **CPE POSTAL REQUEST** http://vmapps/formsdb/Form.asp?FormID=19622 **AS DISCONNECTION FORM** http://vmapps/FormsDb/Form.asp?FormID=142561 **ARMED FORCES DISCONNECTION REQUEST** https://vmapps/formsdb/Form.asp?FormID=74232 **BULK ACCOUNT** https://vmapps.systems.private/FormsDb/Form.asp?FormID=41082 **CHANGE OF OWNERSHIP (MXCO)** http://vmapps/formsDB/form.asp?formid=142352 **NMC STAFF ACCOUNTS** https://vmapps.systems.private/formsdb/Form.asp?FormID=43772 **NPD / SUSPECT ACCOUNT (Movers centre sales referral form)** https://vmapps/formsdb/Form.asp?FormID=26542 **DNA RELEASE FORM** vmapps/formsdb/Form.asp?FormID=99742 **INCORRECT GONEAWAY FORM** https://vmapps.systems.private/formsdb/Form.asp?FormID=17512 **NATIONAL HOME BUILDERS FORM** *This is for UC/ Refer to New build team* http://badger.systems.private/WebForms/NationalHomeBuilders/ **SPOTTER FORM** https://vmapps.systems.private/intranetforms/Non-Serve_leads_form/default.asp **SUSPECT REFERRAL FORM** http://badger/WebForms/SuspectReferral/default.aspx ------------------------------- **BADGER** http://badger/badger/default?strPostcode=ls28+9ay&subLookupPcu=Go **ROYALMAIL** https://www.royalmail.com/find-a-postcode **SALESFORCE** https://virginmedia.lightning.force.com/lightning/n/MCPM_Address_search **DUPLICATE FORM** https://vm-housefile.custhelp.com/app/home/session/L3RpbWUvMTY4MzA0MjkyNi9zaWQvZlU0OWpiOWs3QXRHSmh6Y2RvbGdvSEM0cElndWdMRUFSQVlSWURkVzdPY1JCS1I4Wk4wVkNOQXR4cjlkbXdLcVdIaEUyU3hYVXgycTA3JTdFR21jN0lhNTczQ0VYaWRRdmdQRTRfVkVxU3hfdUpHTVcxODNxR2tIM2clMjElMjE%3D *USERNAME:* Sitel *PASSWORD:* Welcome123 **EDF WAIVER** You may send your document to homemovers@virginmedia.co.uk homemovers@virginmedia.co.uk **AKLAMIO** https://partners.aklamio.com/backoffice ***MOVERS*** *USERNAME:* moverswebchat@virginmedia.co.uk *PASSWORD:* Welcome123 ***SWC*** *USERNAME:* OutsourceSitel.InboundMedia@virginmedia.co.uk *PASSWORD:* IBTSFoundever08# **COMPLAINTS LINK** If you’re not completely happy with our service, you can also let us know via web. We’ll do our best to put things right, so you can carry on enjoying your services again. At Virgin Media, our customers come first and we aim to give you the best customer service possible. But if you feel we’ve fallen short of this, we’ll work with you to put things right and we’ll always try to use your feedback to improve things where we can. Here's the link where you can file a complaint: www.virginmedia.com/help/complaints. We always aim to resolve complaints in the first instance and respond within 7 days. **VOE CALL BACK** https://www.virginmediapartners.com/voecallback **YODEL** https://www.yodel.co.uk/returns/virgin **BUSINESS TEAM** - 0800 052 0800 or 0800 953 0180 - Opening Hours: Mon - Fri 08:00 to 18:00 Thanks for confirming. Currently, you're connected to the House Move Department where we currently only assist residential addresses. Since the account that you would like to get disconnected is a business account, you will have to directly contact our dedicated team on 0800 953 0180 or 0800 052 0800. That's the best place for you to get help on this and the team will talk you through it all. You may also send them a chat via their dedicated website on https://www.virginmediabusiness.co.uk/ In the meantime, would there be anything else I can assist you with aside from this? **NATIONAL HOME BUILDERS** 0800 073 7100 Thanks for letting us know. Upon checking your account, it is a private rental sector premise with free services. To assist you further with your disconnection request or transfer of responsibility for the existing services in your address to the new tenants, please directly contact our dedicated team on 0800 073 7100 (National Home builders team) as it cannot be disconnected nor transferred. In the meantime, would there be anything else I can help you with? -------------- DISCONNECTION REASON == - **CM​** - Cable​ to Cable Move (Contrallable) - **CV​** - Price Rise​ (Controllable) - ONLY to be used in relation to actual VM announced price rises​ - **CZ​** - Accepted Competitor Deal in New Address​ - **CW​** - Poor Product Experience ​- To be used when the customer is unhappy with their products/ services (NOT Fault Related)​ - **CF** - Moving with Active NON-VM Customer​ - **MX​** - Change of Ownership​ (Existing customer is moving out and want to change name to housemate) - **CD​** - NO Address Provided​ (homeless, refusal to provide address, no confirmed address​) - **AI​** Cannot Afford​ (Redundancy, retirement, divorce, no longer employed) - **AE​** - *Moving Non Service New Build*​ - **CL​** - Moving Abroad​ - **CT​** - Moving with Active VM Customer​ & not transferring service - **CS​** - Moving to a Temporary Address​ - **MM​** - Moving to non-serve address NOT New Build​ - **AT​** - Non-Residential ​(Care Home, Nursing Home, Hospital, Homeless)​ - **CJ​** - Unserviceable Wayleave Required​ (awaiting Wayleave at new address) -------------- ACCOUNT NOTES == ***CONVERGED MOVERS - MNT*** - CID: - Account number: - Identity of the chatter: AH/3P - Name of the chatter: - DPA STATUS: PASSED / FAILED - DPA TIME STAMP: - Contact number update status: Verified/Updated - Email address status: Verified/Updated - CJM : - WO - DI: Future Star - - WO - IN: Not Coded - - New Account Number: - New Address: - Disco Date: - Install Date/Time: - QUERY : - RESOLUTION: - Contract Type: Contract Continuation (Contract End Date: ) / New Contract (£ for XX Bundle) - PP: - BE (Old Address): - BE (New Address): - Contract Suppression Form: - RK Form: - RK Summary: - AI Summary: ----------------------------- ***CONVERGED MOVERS- DISCO*** - CID: - Account number: - Identity of the chatter: AH/3P - Name of the chatter: - DPA STATUS: PASSED / FAILED - DPA TIME STAMP: - Contact number update status: Verified/Updated - Email address status: Verified/Updated - CJM : - WO: - New Address: - Disco Date: - QUERY : - RESOLUTION: - PP: - BE: - AI Summary: